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Harbour House Hotel

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1,092 Reviews from our TripAdvisor Community

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Showing 1,082: English reviews
Barrie, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I would start this review with a preface as to events that leads me to a feeling of being let down by one of my favourite destinations. A year ago we were all booked for what had become an annual trip to Niagara-on-the-Lake staying for the third time at Harbour House. We were weeks away from our travel date when... More 

Helpful?
5 Thank John C
Kim_Dunk, Front Office Manager at Harbour House Hotel, responded to this review

Hello John C, I would really like to speak with you in more detail about your experience with us. Please feel free to contact me with your phone number at kdunk@harbourhousehotel.ca. I will then call you and we can discuss this matter. I am truly sorry about what has happened. Kim Dunk More 

Oradell, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Having visited Niagara on the Lake for an afternoon four years ago, we wanted to spend a bit more time this time, so we investigated hotels and found the Harbor House, once rated the top hotel in Canada. And it met expectations. The service was exceptional and quite personal, from every member of the staff. The daily breakfasts featured unique... More 

Helpful?
3 Thank Steve A
Kim_Dunk, Front Office Manager at Harbour House Hotel, responded to this review

Steve A, thank you for all the details in regards to our hotel as well as Niagara-on-the-Lake. Its great when future guests can be reassured about how wonderful the town is, and all it has to offer. Our wine and cheese reception as gives guests a chance to share their stories. We hope you can join us again soon! More 

Decatur, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Welcomed immediately as soon as we entered the doors of this clean and comfortable hotel. Loved the fireplace and harbor view in the room. Walkable distance to restaurants and shops. Enjoyed the complimentary wine at happy hour and the breakfast was fabulous. Make sure and visit with the front desk about wineries to visit in the area - they gave... More 

Helpful?
1 Thank shellyaggie
Kim_Dunk, Front Office Manager at Harbour House Hotel, responded to this review

shellyaggie, we love to treat our guests to wine tastings, and it gives guests a chance to share stories about their travels around Niagara-on-the-Lake. We have a close relationship with the local wineries, who give us tasting cards to share with our guests. It is our goal for guests to feel comfortable, and enjoy their visit in every way. I... More 

Montreal, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

2nd trip back, perfect getaway spot, walking distance to the quaint village, shuttle services provided as well if going further or even in town. People are especially kind. People are so nice and friendly. Dont miss the beautiful breakfast

Helpful?
Thank Johane D
Kim_Dunk, Front Office Manager at Harbour House Hotel, responded to this review

Johane D, we are delighted to hear that you enjoyed your stay at Harbour House Hotel. I will pass on your positive comments about our breakfast and staff to our team members. Taking advantage of our shuttle service allows guests to relax, and enjoy their time in Niagara on the Lake without having to worry about parking, directions, or driving... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Gorgeous room and they went out of their way to make my grandfather feel special for his birthday (left a cupcake in his room!). Each room has a book with notes from people who have stayed there which was so lovely to read. Cheese tray at the front lobby and they loaned us an iPhone charger as we forgot ours!... More 

Helpful?
Thank Saratravelswell
Jamie D, General Manager at Harbour House Hotel, responded to this review

Hi Sara, I just wanted to say thank you for your kind words. Your post showcases us very well. I look forward to seeing you again. More 

toronto
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We've been coming here for over ten years. The facilities are still lovely, but cutbacks are evident everywhere. This is especially obvious at breakfast, which now does not open until 8 am on weekdays. And it's mobbed at 8, with every table taken and one frantic server. Tables were not even set. (There is no continental breakfast available before 8,... More 

Helpful?
1 Thank TorontoLal
Jamie D, General Manager at Harbour House Hotel, responded to this review

Good Afternoon, and thank you for taking the time to send us your feedback. We did discuss opening our breakfast earlier but after some sourcing, we were told keeping it open an hour later would be more beneficial by our guests. We are now open 8am -11am instead of 8am- 10am; perhaps we re visit that in the future. I... More 

Westfield, New Jersey, United States
Level Contributor
107 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel went out of its way to accommodate my disability. The only problem was the high bed with no stool. Extensive European style breakfast starts at 8 AM, a bit late. Convenient shuttle to local leaders cations. Wonderful service.

Helpful?
Thank Carole S
Kim_Dunk, Front Office Manager at Harbour House Hotel, responded to this review

Hello Carole S, we appreciate your feedback. On your next visit we would be happy to have a stool ready for you. Our breakfast is well-loved by our guests, the team ensures we have hot and cold items for our guests to enjoy. I will pass on your comment in regards to the start time at 8am. We hope you... More 

Pennsylvania
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 19, 2016 via mobile

Our stay at Harbour House was wonderful. It's close to the park and Ft George. Walking distance into town. The hotel had an afternoon wine and cheese hour. Breakfast in the morning. It was a lovely setting. The rooms are very nice with a whirlpool tub and fireplace. We enjoyed our stay very much. The staff was very kind and... More 

Helpful?
Thank Jodyh47
Jamie D, Manager at Harbour House Hotel, responded to this review

Good Morning, I am so happy you enjoyed your stay with us, and that means a lot to me. We value quality time with our guests and I am pleased my team were able to impact your stay. Hope to see you at wine and cheese reception in the future......always a guests favorite More 

Philadelphia, Pennsylvania
Level Contributor
85 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 18, 2016

We loved our stay at Harbour House. The staff was extremely friendly, making us feel very welcome despite our coming in a bit early. Our room was spacious and very clean. What a fabulous treat is was to enjoy the whirlpool in our bath after a long day of driving. We also enjoyed the cocktail reception, chatting with other guests... More 

Helpful?
Thank Ellen O
Kim_Dunk, Front Office Manager at Harbour House Hotel, responded to this review

The whirlpool tubs make for an even more relaxing stay when you are on vacation. We want our guests to feel spoiled in every way. The Jet Boats are a great adventure! Love hearing that you gave them a try. Enjoy the rest of your summer, and we hope that you can join us again soon. Thank you for taking... More 

Shropshire, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed July 15, 2016

A lovely stay in a lovely hotel with superb customer service. Our stay was absolutely spoiled by the hotel charging us twice with an extra 282 dollars charged to our account during our stay without explanation . Complete failure to respond to multiple e mails sent in the last 2 days requesting explanation and reimbursement is frustrating and extremely disappointing.

Helpful?
10 Thank HelenandAndy27
Jamie D, General Manager at Harbour House Hotel, responded to this review

Great News. I am very happy we fixed the error with the billing. With thousands of room nights booked yearly we very rarely if ever have this occur, so we studied it closely . I am pleased once we took the time to investigate it; it was a fast reversal. I wish you all the best and hope to see... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
With a design reminiscent of maritime life in the 1880's, Harbour House captures the essence of historic Niagara-on-the-Lake. Overlooking the Niagara River, Harbour House is within easy walking distance to the Shaw Festival theatres and many fine restaurants, shops and galleries. Our 31 guestrooms and suites feature king-size feather-top beds, whirlpool tubs, fireplaces and entertainment centres. Our tariffs include a European-style breakfast served in the conservatory. ... more   less 

Additional Information about Harbour House Hotel

Address: 85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range: $190 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Harbour House Hotel 4*
Number of rooms: 31
Reservation Options:
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Also Known As:
Harbour Hotel
Hotel Style:
#1 Luxury Hotel in Niagara-on-the-Lake
#1 Romantic Hotel in Niagara-on-the-Lake
#1 Spa Hotel in Niagara-on-the-Lake
#1 Family Hotel in Niagara-on-the-Lake
#7 Business Hotel in Niagara-on-the-Lake
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