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92 Picton Street, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 03/31/2021.Read more
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Traveler (246)
Room & Suite (120)
Dining (33)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shaw Club Hotel
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 16 hotels in Niagara-on-the-Lake
Location
Cleanliness
Service
Value
Travelers' Choice
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Center with Internet Access
Meeting rooms
Secured parking
Wifi
Restaurant
Car hire
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Green
1,086Reviews11Q+A100Room tips
Traveler rating
  • 780
  • 224
  • 43
  • 19
  • 20
Time of year
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Popular mentions
TrlLuver wrote a review Sep 2020
London, Canada54 contributions27 helpful votes
We made a last minute plan to pop into NOTL and selected this hotel as we felt it would be a luxury stay with superb ammenities and food. Not so much. The staff were helpful and friendly in planning our staff and during check in however the property didn't quite live up to our hopes or the photos. It is a very tired hotel that needs some love. There were many touches here and there where an attempt was made to update the room (ie some newer furniture) but it still requires a fair bit of TLC. What was most disappointing was the state of the bathroom, especially during covid. Let's just say it wasn't clean we'll at all and I'll leave it at that. Stay inclluded dinner at Zees. It was fine enough but not as special as we'd hoped. Service it the restaurant was excellent though. If you're looking for a fresh, upscale location, this may not be the spot for your stay.
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Date of stay: September 2020
Rooms
Location
Service
Room Tip: Annex Rooms are in an out-building just outside the back entrance... these rooms may not be quite...
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Response from Jennifer Dickson, General Manager at Shaw Club Hotel
Responded Oct 10, 2020
Thank you "TrlLuver" for joining us at Shaw Club Hotel. I am very sorry to that your stay and dining did not live up to your expectations. I wish I had had the opportunity to speak with you while you were with us. We have had numerous guests compliment us on our new COVID-19 cleaning procedures and how safe they have felt, so I am quite disappointed to hear anything less. I invite you to contact myself directly at jdickson@niagarasfinest.com so I can speak with you further. Thank you again and I look forward to hearing from you. Sincerely, Jennifer Dickson Guest Services Manager
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Marisa M wrote a review Sep 2020
Toronto, Canada72 contributions30 helpful votes
We stayed here in September for a couples getaway. We booked a package last minute that included a 3 course dinner at Zees. The hotel was impeccable cleaned and service was excellent. We felt very comfortable despite it being the covid pandemic. The dinner was spectacular and we would definitely return again!!
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Jennifer Dickson, General Manager at Shaw Club Hotel
Responded Oct 10, 2020
Thank you very much "767marisam" for your wonderful review and commenting on our COVID-19 protocols. It is our absolute number one priority to ensure the safety of our guests and staff. I will happily pass along your rave review to our Zees Grill team. We look forward to welcoming you back! Sincerely, Jennifer Dickson Guest Services Manager
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Tina wrote a review Sep 2020
2 contributions
We stayed at the Shaw Club hotel for the first time in Niagara on the lake, and we loved it! We were celebrating our 15 year anniversary. We stayed in a suite and had a balcony where we could enjoy sitting and having some drinks. The bed was very comfortable and the bathroom had a really nice two person jacuzzi tub and a big shower with a huge shower head. At the restaurant we were greeted at the table with two glasses of champagne, which was a lovely touch. The food was excellent at the Zees and the service equivalent. The staff were very attentive and we would definitely stay here again!
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Jennifer Dickson, General Manager at Shaw Club Hotel
Responded Oct 10, 2020
Thank you for choosing us to celebrate your 15th Anniversary!! I am thrilled you had a wonderful time and we look forward to welcoming you back for your 16th. Sincerely, Jennifer Dickson Guest Services Manager
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Omneeuh wrote a review Sep 2020
Toronto, Canada76 contributions22 helpful votes
Bought the dinner and stay package. Customer service was good when you can get ahold of someone. Tried calling the hotel prior to arrival to no avail. However, they did call me to book the dinner ahead of time and ask about preferences prior to arrival. I thought that was a nice touch. The room had all the amenities we need. We liked how there was a virtual front desk to text our concerns. Messages were answered promptly and our issues were resolved. Bed was comfortable. Loved the shower. Fridge was plugged in, but warm - didn’t use it, so no worries. Checkout was easy and contactless. One thing that could be improved on is the blackout curtains. They don’t block out the sun, so we were awakened at sunrise. Our package included a free 3-course dinner for two. (We paid a $15 upgrade for the surf and turf.). Dinner was well presented and absolutely delicious. Service was impeccable. We’ll be back to the restaurant even if not staying at the hotel!
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Date of stay: September 2020Trip type: Traveled with family
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Response from Jennifer Dickson, General Manager at Shaw Club Hotel
Responded Oct 10, 2020
Thank you so much for joining us at Shaw Club Hotel and dining at Zees Grill. With some of our guest rooms they feature floor to ceiling windows facing East, so I do apologize if it was a beautiful sunny morning and it woke you a bit early. We look forward to welcoming you back and perhaps into a room facing an alternate direction. Sincerely, Jennifer Dickson Guest Services Manager
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Angela W wrote a review Aug 2020
17 contributions6 helpful votes
Our room was very clean and efficient, not big but had a comfortable chaise to sit on. The bathroom was very nice, clean and the shower had two shower heads which made for a much more fun experience getting clean than at home! We had a personal concierge who was very responsive and helpful. Espresso machine in the unit was hard to see ( in the cabinet) and then we realized someone had anticipated that problem and there was a flashlight left next to it to help.The decor was nice and the bed was very comfortable. We also ate at the restaurant and the breakfast was lovely, service was very good and supper was exceptional!
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Date of stay: August 2020
Value
Location
Service
Room Tip: We had a room on the back facing the parking lot and it was quiet. No view but we weren't...
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Response from Jennifer Dickson, General Manager at Shaw Club Hotel
Responded Oct 10, 2020
Thank you "675angelaw" for joining us at Shaw Club Hotel and dining at Zees Grill! I am thrilled that you enjoyed the shower in your room, the rainforest shower is a definite favourite amongst our guests. We look forward to welcoming you back in the near future. Sincerely, Jennifer Dickson Guest Services Manager
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PRICE RANGE
$142 - $292 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shaw club hotel niagara-on-the-lake, shaw club hotel and spa, shaw hotel
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
30
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Frequently Asked Questions about Shaw Club Hotel
Which popular attractions are close to Shaw Club Hotel?
Nearby attractions include BeauChapeau Hat Shop (0.3 miles), Niagara on the Lake Heritage District (0.2 miles), and Shaw Festival Theatre (0.2 miles).
What are some of the property amenities at Shaw Club Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Shaw Club Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Shaw Club Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Shaw Club Hotel?
Conveniently located restaurants include Masaki Sushi, Il Gelato di Carlotta, and Nina Gelateria & Pastry Shop.
Is Shaw Club Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Niagara-on-the-Lake.
Are pets allowed at Shaw Club Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Shaw Club Hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Shaw Club Hotel?
Many travelers enjoy visiting Old Fort Niagara (0.8 miles), Fort George National Historic Site of Canada (0.2 miles), and McFarland House (1.5 miles).
Is Shaw Club Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.