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The Pillar and Post Inn, Spa and Conference Centre

48 John St P.O. Box 1011, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1227)
Room & Suite (170)
Videos (2)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Pillar and Post Inn, Spa and Conference Centre
Updated 07/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#5 of 16 hotels in Niagara-on-the-Lake
2021 Travelers' Choice Best of the Best
The Pillar and Post Inn, Spa and Conference Centre's original structure was built in the late 1890's as a canning factory, and since has been lovingly transformed into a charming country inn. With its relaxed elegance, modern amenities, indoor and outdoor pools, and exotic hot springs pool at 100 Fountain Spa, ranked one of the top 25 spas in Canada by the Spa Association of Canada 2016. The Pillar and Post is an ideal setting for a spa getaway, wedding, conference, or family vacation.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Fitness / spa locker rooms
Fitness classes
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Vending machine
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Hot spring bath
Baggage storage
Currency exchange
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Interconnected rooms available
Room service
Flatscreen TV
VIP room facilities
Wake-up service / alarm clock
On-demand movies
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Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Residential Neighborhood
Historic Hotel
Languages Spoken
Hotel links
Special Offer:Winter Wonderland Retreat
3024Reviews27Q+A100Room tips
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Popular mentions
Kel wrote a review Jan 24
Toronto, ON12 contributions2 helpful votes
it's probably considered one of the highest value hotels in the area, I'd consider others in the future. The outer pool was lukewarm even though advertised as winter-heated friendly. The suite-type rooms are large but sparse (literally 1/3 of the room had no furniture, and it's odd for premium type rooms to literally be ground-level with the parking lot, a super close distance. The dinner on a weekend had good food quality but service was a little cold. The hot spring is pleasant but you must book it, and get short 30 min increments. The inner pool is nice but often chaotic with families.
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Date of stay: December 2021
Sleep Quality
Room Tip: 2nd level room or you're literally facing the immediate property road where cars are driving...
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Mrs. Austin wrote a review Aug 2021
Alliston, Canada7 contributions
Hotel's Favorite
We celebrated our 3rd anniversary at Pillar and Post and thoroughly enjoyed our stay. The grounds are absolutely gorgeous and the ambiance was amazing! Not only were we and our anniversary acknowledged at check in but we received a beautiful card and surprise when we entered our room. Thank you Pillar and Post for making our 3rd anniversary one to remember.
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Date of stay: August 2021Trip type: Traveled as a couple
Laurie F wrote a review Jan 23
2 contributions
Customer service was absolutely fantastic. Lots to do despite Covid Restrictions. We were able to partake in a deep tissue massage, both Inna and Alan (massage therapist) are highly recommended. The outdoor hot springs was a perfect way to end our spa services for the day. The 3 course meal that was part of the Winter Wonderland package that came room service due to Covid restrictions was absolutely 5 star. We also were able to skate, sit at an outside fire table and go for a walk in the outside garden area. My experience with front desk staff prior to and during my over night stay was excellent and personable customer service. So refreshing and needed in these Covid-19 times. Thank you to Peter, Matt, Mandy and Will for making our staycation special and enjoyable.
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Date of stay: January 2022
Room Tip: A room with a sitting area and fireplace is perfect especially for room service and being to...
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Joanne0554 wrote a review Jan 22
Oakville, Canada20 contributions24 helpful votes
I booked this hotel for my husband's birthday for just one night and unfortunately because of all the COVID rules, it was not the most pleasant stay. I did not like the fact they only allow you 15 minutes in the hot springs and we wanted at least another 15 minutes the day we were checking out, but the hot springs pool was closed so we were very disappointed. The outdoor pool was closed as well which was disappointing. The hotel was not busy because of the rules. We had the Winter package with the dinner which we had to have in our room because of the rules, and I have to say, the dinner was delicious. The king bed mattress unfortunately was sagging in the middle and should changed (we were in room 208). The hotel needs a bit of updating I can see. They had a skating rink across the street which we went to which was great, but because of silly rules, they insist you wear a mask outdoors which is not a requirement in Ontario to wear masks outdoors. It was the hotel's policy. That should be changed. It's very difficult to skate with a mask on. But it was nice to get away even if for one night, I just wish more of the facilities were open.
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Date of stay: January 2022
Sleep Quality
Joanna wrote a review Jan 22
Amwaj Islands, Bahrain1 contribution
Spent three days in this beautiful hotel at Christmas. Enjoyed the outdoor and indoor pools and hot springs. Our room was magnificent overlooking the outdoor pool. Christmas Day dinner was superb. Christmas decorations were amazing and even had decorations around the pool. Unfortunately, we left two swimsuits in our room. They were not found. They could not just disappear. I asked if hotel had procedures to deal with items left in hotel but no reply. Even told hotel where the swimsuits were. Disappointed. All hotels have procedures for items left behind. Surely a Five Star hotel as nice as Pillar & Post could set up lost and found. Would definitely recommend Christmas celebrations in this hotel. A gentleman in the bar was very pleasant and gave really good service. Checkin was efficient and Covid safety outlined.
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Date of stay: December 2021Trip type: Traveled with family
Room Tip: Good parking. Nice Irish pub nearby with excellent food and service. No kettle in room but was...
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$196 - $353 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about The Pillar and Post Inn, Spa and Conference Centre
Which popular attractions are close to The Pillar and Post Inn, Spa and Conference Centre?
Nearby attractions include BeauChapeau Hat Shop (0.5 miles), Niagara River Recreation Trail (0.5 miles), and Niagara on the Lake Heritage District (0.5 miles).
What are some of the property amenities at The Pillar and Post Inn, Spa and Conference Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Pillar and Post Inn, Spa and Conference Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Pillar and Post Inn, Spa and Conference Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Pillar and Post Inn, Spa and Conference Centre?
Yes, free parking is available to guests.
What are some restaurants close to The Pillar and Post Inn, Spa and Conference Centre?
Conveniently located restaurants include Masaki Sushi, Il Gelato di Carlotta, and Ginger Restaurant.
Are there opportunities to exercise at The Pillar and Post Inn, Spa and Conference Centre?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Pillar and Post Inn, Spa and Conference Centre have an airport shuttle?
Yes, The Pillar and Post Inn, Spa and Conference Centre offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Pillar and Post Inn, Spa and Conference Centre located near the city center?
Yes, it is 0.4 miles away from the center of Niagara-on-the-Lake.
Are any cleaning services offered at The Pillar and Post Inn, Spa and Conference Centre?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Pillar and Post Inn, Spa and Conference Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.