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The Pillar and Post Inn, Spa and Conference Centre

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The Pillar and Post Inn, Spa and Conference Centre
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1,884 Reviews from our TripAdvisor Community

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Showing 1,861: English reviews
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Toronto
Reviewed yesterday NEW

What a beautiful retreat. Exceptional service from check-in to check-out. Our room was wonderful. Bright, spacious, spotlessly clean and modern. We had a cozy fireplace in our room as well which was wonderful on a frosty March night. The 100 Spa was amazing. Very tranquil. The staff were polite and knowledgeable. The Cannery restaurant was fabulous! Can't wait to do...

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Helpful?
Thank Kerri-Ann D
Niagara Falls, Canada
HOTEL’S FAVORITE REVIEW
Reviewed February 1, 2017

My husband and I are locals but this was our first time staying here and we definitely plan to go back. Upon arrival we found out our room was upgraded. We ended up in the Elizabeth suite. This room was huge. It had a huge 4 post bed, a fire place, and a shower big enough that there where two...

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Helpful?
2Thank tuttifluti3
About Hotel's Favorite Review
Matt S, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre, responded to this review

Dear tuttifluti3, Thank you so much for your review of your recent stay at the Pillar and Post! It certainly sounds like you were able to experience all that we offer! The spa amenities are definitely an excellent way for one to relax, and I am happy to hear our staff took great care of you while you were here!...

Levis, Canada
Reviewed 2 days ago NEW

A marvelous first experience with this Vintage hotel. Located in a quiet neighborhood, within easy walking distance of picturesque downtown Niagara on the Lake, Lake Ontario and the Shaw Festival Theatres, this luxury, but affordable hotel is only minutes away from Niagara Falls, Casinos - for those with a flair for risk-taking, as well as numerous excellent vineyards that feature...

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Thank whiskeyjack62540
Oakville, Canada
Reviewed 6 days ago NEW

We went for a girls weekend away at The Pillar and Post. Two friends were celebrating birthdays. The staff were excellent, they even had treats for the birthday girls. The spa was fantastic. The beds were super comfy, room was very clean and the food was great. Will definitely come back again.

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Helpful?
Thank claudeP5
Matt S, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre, responded to this review

Hi ClaudeP5, Thank you for your review of the Pillar and Post and happy birthday to your friends! So happy to hear you all had a great weekend, and we look forward to seeing you all again soon! Matt S Guest Service Manager

Elora, Canada
Reviewed 6 days ago NEW

The Pillar and Post is definitely our favourite hotel to stay when visiting Niagara region for a getaway. Convenient location, best spa and pool amenities in the area, very comfortable rooms, just to mention few great amenities. Part of the locally Vintage group, they always ensure great customer service and, mot important of all, they listen to customer feedback if...

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Thank DenisANDAmanda
Ontario
Reviewed 1 week ago

I booked Pillar and Post as a surprise birthday get away for my Girlfriend. It's a nice Inn with a rustic country feel in a town/neighbourhood setting. The staff were both friendly and service was good as was the food. Small pool and hot tub area, and a Spa area. Just be well advised that if you stay here it...

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Helpful?
Thank Paul F
Matt S, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre, responded to this review

Dear Paul F, Thank you for taking the time to provide us with feedback during your most recent visit to the Pillar and Post. I am sorry to hear that your stay was hindered by a pet near your room. We do try to make every effort to make sure all of our guests are comfortable. We take a contact...

Toronto, Ontario, Canada
Reviewed 1 week ago

We have loved this Inn ever since we discovered it had an outdoor 'hot spring', a really amazing place on a frigid, snowy day, so this time we came with friends as we wanted them to experience a stay here. The spring is decorated with lights around christmas time, making it an even more beautiful spot. We missed that this...

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Helpful?
Thank Sohail M
Matt S, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre, responded to this review

Hi Sohail M, What an excellent review about your excellent stay! Happy to hear you enjoyed all aspects of your stay, unfortunate you forgot to buy some pillows on your way home though! You will just have to come back again soon! Thank you, Matt S Guest Service Manager

Toronto, Canada
Reviewed 1 week ago

The staff were all so friendly and helpful. The room was immaculate, clean, neat. The bed was so comfortable. Little treats were left in the room, a bottle of wine was also waiting in the room chilled. The spa was incredible. We used the hot springs...a must. Pedicure, facial, massage...everything was beyond our expectations. The food in the restaurant was...

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Helpful?
Thank Tony C
Matt S, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre, responded to this review

Dear Tony C, Thank you so much for your wonderful review of the Pillar and Post! It certainly sounds like you took advantage of all that we offer here! We can't wait to welcome you back again very soon! Matt S Guest Service Manager

East Amherst, New York
Reviewed 1 week ago

The Hot Springs at Pillar and Post is the No. 1 reason we visit there. This hot springs has great ambiance I have not found elsewhere. This hotel is top shelf with the staff, service, comfy beds, Spa area & treatments.

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Helpful?
Thank Beth H
Matt S, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre, responded to this review

Hi Beth H, Thank you for your kind words! We will be sure to pass it along to all our staff! Matt S Guest Service Manager

Reviewed 1 week ago

I planned a surprise last minute getaway for my husband and I to Pillar and Post and I was absolutely thrilled with our experience. We have stayed at a world renowned spa for our honeymoon years ago and our little getaway to Pillar and Post was like having another mini honeymoon! The staff were very friendly and helpful. The food...

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Helpful?
Thank Nicole M
Matt S, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre, responded to this review

Dear Nicole M Thank you for sharing your recent feedback about your stay! Happy to hear that our resort brought back fond memories from your honeymoon! We hope to see you again! Matt S Guest Service Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Pillar and Post Inn, Spa and Conference Centre's original structure was built in the late 1890's as a canning factory, and since has been lovingly transformed into a charming country inn. With its relaxed elegance, modern amenities, indoor and outdoor pools, and exotic hot springs pool at 100 Fountain Spa, #1 spa in North America (Spas of America 2007-8), Pillar and Post is an ideal setting for a spa getaway, wedding, conference, or family vacation. ... more   less 

Additional Information about The Pillar and Post Inn, Spa and Conference Centre

Address: 48 John St | P.O. Box 1011, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range: $158 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Pillar and Post Inn, Spa and Conference Centre 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
Pillar And Post Niagara
Pillar And Post Hotel
The Pillar And Post Hotel
Inn Pillar Post
Pillar Post Inn
Pillar & Post Hotel
Pillar & Post Niagara Lake
Hotel Style:
#5 Spa Hotel in Niagara-on-the-Lake
#5 Family Hotel in Niagara-on-the-Lake
#6 Business Hotel in Niagara-on-the-Lake
#6 Luxury Hotel in Niagara-on-the-Lake
#8 Romantic Hotel in Niagara-on-the-Lake
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Questions & Answers

Here's what travelers have asked, with answers from The Pillar and Post Inn, Spa and Conference Centre staff and other travelers.
16 questions
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Questions? Get answers from The Pillar and Post Inn, Spa and Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Comfortable rooms, great sap and pool amenities”
 of 5 bubbles DenisANDAmanda, 6 days ago | Read review
“Avoid the room areas that allow pets”
 of 5 bubbles I1454LNpaulf, 1 week ago | Read review
“Most of the rooms are the same and they are all great:)”
 of 5 bubbles tonyc44, 1 week ago | Read review
“Get a room with a fireplace in the winter”
 of 5 bubbles 971bernardw, 1 week ago | Read review
“If you stay at the hotel, you must try the Spa!”
 of 5 bubbles lizzykay2017, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question