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6 Picton St P.O. Box 46, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
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Hotel direct offer!Retreat to Wine Country
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Traveler (1414)
Room & Suite (379)
Videos (2)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 03/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Prince of Wales
Updated 03/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 16 hotels in Niagara-on-the-Lake
Location
4.9
Cleanliness
4.7
Service
4.6
Value
4.2
2022 Travelers' Choice Best of the Best
Distinguished leisure and business travellers alike seek the elegance and refinement of the Victorian Age embodied in this treasured landmark hotel located directly on the main street of Niagara-on-the-Lake.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast in the room
Special diet menus
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
On-demand movies
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Quiet
Languages Spoken
English
Hotel links
Special Offer:Retreat to Wine Country
2624Reviews23Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Andrew M wrote a review Yesterday
1 contribution1 helpful vote
My wife and myself just recently stayed at the Prince of Wales for the weekend. From check in the service was amazing. The concierge was very friendly and informative, the valet/doorman was so helpful. The room was very clean and nice. We went for dinner and it was probably the best steak me and my wife have had. The server Graham was the nicest man as well. We capped our first night off with a carriage ride and the driver was very friendly and knowledgeable. The second night we hung out in the bar and there was a pianist playing. He found out it was our anniversary and came over to our table asked us what our favourite songs were; and played several songs for us. Overall our experience was one of the best we have ever had. We would highly recommend, and will be back again.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded today
Dear Valued Guest, Happy Anniversary! What a lovely review! Thank you so much for taking the time to share your recent experience with us here at the Prince of Wales. I a delighted that you enjoyed your special time with us and our team looked after you so well. I will be proud to present your kind comments to our team! On behalf of the Prince of Wales team, thank you most sincerely especially for the high recommendation :) We really look forward to welcoming you back again. With Warmest Regards, Kelly Exelby General Manger Prince of Wales Hotel & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sean b wrote a review Jun 2021
Kitchener, Canada13 contributions11 helpful votes
Hotel's Favorite
My wife and I visited the Prince of Wales recently (anniversary celebration) and were truly impressed. The staff were outstanding, from registration to dining room to in-room services. This is a wonderful example of old world elegance, with modern commitment to customer service. We dined on site several times, and enjoyed top quality fare, beautifully presented, with top notch service. Staff were consistently professional, responsive, and attentive to every detail.
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Date of stay: June 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Elegant_eastcoster wrote a review Aug 15
3 contributions1 helpful vote
We had a wonderful time at the Prince of Wales and in the Niagara on the Lake region. We were here for our honeymoon- as business brought a us to the area. Similarly, 20 years later, responsibilities brought us here again and again we found time to celebrate. And the staff at the Prince of Wales for making us feel special all over again. Thank you for all the extra touches, for the smiles, great recommendations, and conversations. Cheers!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded today
Dear Valued Guest, Happy Anniversary! On behalf of all the team thank you for choosing the Prince of Wales for your anniversary celebrations and also for taking the time to post a review. I am delighted that you had an enjoyable stay with us. We do hope to have the pleasure of welcoming you back with to the Prince of Wales where you can be assured the team will make you "feel special all over again"! With Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel &Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maureen wrote a review Aug 9
2 contributions3 helpful votes
The Prince of Wales is not only a beautiful property but the Customer Service is outstanding. The staff consistently go out of their way to accommodate requests and to make your visit relaxing and carefree. Chloe, at the Front Desk, was so SO helpful and gracious when we had to switch our reservation, and Jason the Bellman, always makes us feel like we're returning home! There are smiles from everyone on all levels. They hold doors open for you and always ask if you require help with anything. If you do have a special request, you never feel as though it's an inconvenience. Prince of Wales offers a level of service you don't often get these days. Bravo!
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Date of stay: July 2022
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded today
Dear Valued Guest, Thank you for taking the time to leave a review. I greatly appreciate your comments in relation to the team, they really are our greatest asset and do go above and beyond to ensure our guests have a wonderful stay with us. I will happily pass on your kind words directly to Chloe and Jason--they will be thrilled you took the time to mention them. Thank you once again and I do hope to have the pleasure of welcoming you back again in the near future. With Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Franklin B wrote a review Aug 6
2 contributions3 helpful votes
This was one of the best properties I have ever stayed at. The room was fabulous, dining was superb and the staff and service top class. A pleasure to be at a hotel with 5 star service in every department. Highly recommended.
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded 1 week ago
Dear Valued Guest, Thank you so much for your kind review. I love all the words--in particular "best properties", "fabulous", "superb", "service top class", "pleasure to be at". My favourite--"Highly recommended"! Thank you! We do hope to have the opportunity to welcome you back in the future. With the Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loretta P wrote a review Aug 5
1 contribution2 helpful votes
Top notch from beginning to end of our stay. Service on all levels, housekeeping, restaurant, in room dining and front desk was impeccable. Looked after all our needs without having to ask for it. If you want a bit of luxury, this is the place to stay! Will be back for sure!
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Date of stay: July 2022
Value
Cleanliness
Service
Room Tip: We stayed in the main hotel and it was quiet and convenient
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded 1 week ago
Dear Valued Guest, Thank you so much for taking the time to submit a review full of kind words! I am so proud of the team here at the Prince of Wales--thank you for commenting on the service they provided. It honestly means so much! We will absolutely look forward to welcoming you back. Wishing you a wonderful rest of your summer. With Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Josie A wrote a review Aug 4
1 contribution2 helpful votes
+1
Staying at the Prince of Wakes was a wonderful experience. Staff were professional, personal, and helpful. Location is central to restaurants and shopping; across from park and water! I would definitely recommend the hotel as a place to stay.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Only 2 floors, however no elevator. If one has a problem with stairs, be sure to request first...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded 1 week ago
Dear Valued Guest, Thank you for your kind review. We have the BEST location and the BEST team! Thank you for all your kind words and your recommendation--it means so much! We hopefully have the opportunity to welcome you back again. Wishing you a wonderful rest of your summer. With Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kristen H wrote a review Aug 2
Port Perry, Canada13 contributions24 helpful votes
We went to the Prince of Wales for a mini-moon after we got married. We were given a bouquet upon arrival and there was champagne in our room! From the beginning, we were very impressed with the Prince of Wales - the architecture, the maintenance, the cleanliness. The staff was so friendly and so helpful and whenever we left to go out, we’d come back to a made bed and a rose on the pillow. The High Tea is fantastic as is the spa. I would HIGHLY recommend staying at The Prince of Wales for your next trip to Niagara-on-the-Lake!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded 2 weeks ago
Dear Valued Guest, Congratulations! We honestly feel so grateful to be part of people's special memories. Thank you for all your kind words especially in regards to the team--they honestly try so hard :) I thank you for your HIGH recommendation--one of the best compliments. Hopefully this may become a yearly Anniversary tradition ;) With Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Travel553882 wrote a review Aug 1
1 contribution2 helpful votes
Beautiful facility and wonderful staff, very friendly and attentive. Dinner at the Noble was wonderful, treated like Royalty. Food was wonderful. Great location in Niagara on the lake right in town. Would definitely stay here again.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded 2 weeks ago
Dear Valued Guest, Thank you for taking the time to submit a review! My favourite part of your review is that you were "treated like Royalty". We hopefully will have the opportunity to welcome you back again soon. Wishing you a wonderful rest of your summer. With Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Derek P wrote a review Jul 2022
Toronto390 contributions248 helpful votes
The Prince of Wales is a very nice place to stay but doesn't quite reach excellence. I don't want to write a litany of minor grumbles so will just give one example. The email of welcome which we received a few days before our arrival assured us "If there's anything we can do . . . don't hesitate to contact us". Alas, my one emailed question got no response. We took a premium king room which, at a little under 500 square feet was spacious, comfortable and attractively furnished. It had no view to speak of. Both breakfast and dinner made a good start and finish to every day. The staff were, without exception, knowledgable and pleasant which made the tasty dishes all the more enjoyable. There is good parking and the location in the town could hardly be better. We look forward to a return visit.
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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PRICE RANGE
$243 - $375 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
prince of wales hotel niagara-on-the-lake, prince wales hotel niagara lake, prince wales niagara lake
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
110
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Frequently Asked Questions about Prince of Wales
Which popular attractions are close to Prince of Wales?
Nearby attractions include BeauChapeau Hat Shop (0.09 miles), Niagara on the Lake Heritage District (0.02 miles), and Queens Royal Park Gazebo (0.2 miles).
What are some of the property amenities at Prince of Wales?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Prince of Wales?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Prince of Wales?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Prince of Wales?
Yes, valet parking is available to guests.
What are some restaurants close to Prince of Wales?
Conveniently located restaurants include Masaki Sushi, Il Gelato di Carlotta, and Nina Gelateria & Pastry Shop.
Are there opportunities to exercise at Prince of Wales?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Prince of Wales have an airport shuttle?
Yes, Prince of Wales offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Prince of Wales located near the city center?
Yes, it is 0.2 miles away from the center of Niagara-on-the-Lake.
Are any cleaning services offered at Prince of Wales?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Prince of Wales?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.