My wife and myself just recently stayed at the Prince of Wales for the weekend. From check in the service was amazing. The concierge was very friendly and informative, the valet/doorman was so helpful. The room was very clean and nice. We went for dinner and it was probably the best steak me and my wife have had. The server Graham was the nicest man as well. We capped our first night off with a carriage ride and the driver was very friendly and knowledgeable. The second night we hung out in the bar and there was a pianist playing. He found out it was our anniversary and came over to our table asked us what our favourite songs were; and played several songs for us. Overall our experience was one of the best we have ever had. We would highly recommend, and will be back again.
My wife and I visited the Prince of Wales recently (anniversary celebration) and were truly impressed. The staff were outstanding, from registration to dining room to in-room services. This is a wonderful example of old world elegance, with modern commitment to customer service. We dined on site several times, and enjoyed top quality fare, beautifully presented, with top notch service. Staff were consistently professional, responsive, and attentive to every detail.
We had a wonderful time at the Prince of Wales and in the Niagara on the Lake region. We were here for our honeymoon- as business brought a us to the area. Similarly, 20 years later, responsibilities brought us here again and again we found time to celebrate. And the staff at the Prince of Wales for making us feel special all over again. Thank you for all the extra touches, for the smiles, great recommendations, and conversations. Cheers!
The Prince of Wales is not only a beautiful property but the Customer Service is outstanding. The staff consistently go out of their way to accommodate requests and to make your visit relaxing and carefree. Chloe, at the Front Desk, was so SO helpful and gracious when we had to switch our reservation, and Jason the Bellman, always makes us feel like we're returning home! There are smiles from everyone on all levels. They hold doors open for you and always ask if you require help with anything. If you do have a special request, you never feel as though it's an inconvenience. Prince of Wales offers a level of service you don't often get these days. Bravo!
This was one of the best properties I have ever stayed at. The room was fabulous, dining was superb and the staff and service top class. A pleasure to be at a hotel with 5 star service in every department. Highly recommended.
Top notch from beginning to end of our stay. Service on all levels, housekeeping, restaurant, in room dining and front desk was impeccable. Looked after all our needs without having to ask for it. If you want a bit of luxury, this is the place to stay! Will be back for sure!
Staying at the Prince of Wakes was a wonderful experience. Staff were professional, personal, and helpful. Location is central to restaurants and shopping; across from park and water! I would definitely recommend the hotel as a place to stay.
We went to the Prince of Wales for a mini-moon after we got married. We were given a bouquet upon arrival and there was champagne in our room! From the beginning, we were very impressed with the Prince of Wales - the architecture, the maintenance, the cleanliness. The staff was so friendly and so helpful and whenever we left to go out, we’d come back to a made bed and a rose on the pillow. The High Tea is fantastic as is the spa. I would HIGHLY recommend staying at The Prince of Wales for your next trip to Niagara-on-the-Lake!
Beautiful facility and wonderful staff, very friendly and attentive. Dinner at the Noble was wonderful, treated like Royalty. Food was wonderful. Great location in Niagara on the lake right in town. Would definitely stay here again.
The Prince of Wales is a very nice place to stay but doesn't quite reach excellence. I don't want to write a litany of minor grumbles so will just give one example. The email of welcome which we received a few days before our arrival assured us "If there's anything we can do . . . don't hesitate to contact us". Alas, my one emailed question got no response. We took a premium king room which, at a little under 500 square feet was spacious, comfortable and attractively furnished. It had no view to speak of. Both breakfast and dinner made a good start and finish to every day. The staff were, without exception, knowledgable and pleasant which made the tasty dishes all the more enjoyable. There is good parking and the location in the town could hardly be better. We look forward to a return visit.…