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Empress Inn & Suites

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Empress Inn & Suites
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81 Reviews from our TripAdvisor Community

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Showing 71: English reviews
NEWMARKET
Reviewed 4 days ago NEW

Staff were unhelpful and incomprehensible. Beer bottles and garbage under the bed, mold and rust throughout the bathroom. DO NOT STAY HERE! This hotel should be burned to the ground. Towels were like steel wool, plumbing is horrible. Absolutely ridiculous room and hotel. Our stay would've been comical had this not happened to us.

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Thank Steven D
Reviewed October 16, 2016 via mobile

Avoid this place at all costs. Disgusting. Dirty. Unsafe. See the pictures of the door in the room they wanted us to stay in. Pubic hair all over bathroom in the room they wanted us to move to after we complained. Not family friendly. This place should be shut down. And they don't want to give us a refund (we...

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Thank Lisaghill
Reviewed October 15, 2016

There many better place for stay when you want some good time for your vocation i was there with my family this was not clean even phone not work. also they ask me for cash deposit $50 lucky i had it was ok for me.

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Thank Khalid A
Reviewed October 3, 2016 via mobile

We discovered huge bed bugs in the middle of the night, informed management, and were thrown out at 3am to wander the streets with no refund, no apology, in a city we did not live in or know well. This was after having no sleep because of a multitude of kids drinking, throwing beer bottles off of our third floor...

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Thank Heather M
Niagara Falls, Canada
Reviewed October 1, 2016

please all reviews 110% true we paid 2 nights sept 23-24 when we got to check in we were asked for security deposit they demand it be cash of $100 as we were checking in lady was getting mad with family guess what over security deposit lady said they broke light switch cover the man said he would go buy...

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Thank wordofadvice81
Reviewed September 29, 2016

the worst place i have ever seen, smelled very nasty, bed was broken, bugs and bites the whole night, shower was very loud my son had to close his hear while i was showring, the dont care for anything i paid for 2 nights and left after 1 night i couldnt stay for another night

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1Thank Demiana W
Markham, Canada
Reviewed September 19, 2016

On arrival in the crowded parking lot we were greeted by the stench of curry from the restaurant. It was everywhere even outside the room. Check in was fast however we had 3 flights of stairs to carry all our luggage up to get to our room with no assistance offered by the staff. The room was not the cleanest...

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Thank Andrew B
Apex, North Carolina
Reviewed August 15, 2016

35 mins (not 5) walk from Niagara falls welcome center. They claim 5 mins from fall (which is 5 mins from Niagara falls downtown. But from from water fall). Terrible dirty toilet, fresh puke in sink and spotted poop you know where. Staff tries to trick on security deposit cash refund. Arrogant staff. I asked for suggestion book/complaint book and...

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Thank PrakashGaonkar
Reviewed July 25, 2016 via mobile

Way over price rooms. I check in drop my bag In the room left to watch a show at the casino. Came back to my room after relaxing with friend went used toilet. When I left the seat up, there was mess under the seat from previous guest. Told the guy guy at the front desk and he doesn't even...

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2Thank knowuseeme
Toronto, Canada
Reviewed July 22, 2016

The worst hotel I have never seen. Very bad condition in the bathroom and the room too. Bathroom was not pleasant (not super clean, towels not good, shower lever/valve barely worked). When I started to take shower valve of faucet came to my hand, small parking, etc..... Not recommended at all.

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1Thank N6769GKsarah
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Amenities

Highlights
  • Free Internet
  • Free Parking
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
We bought the old Empress Motel in March 2008 at 5951 Clark Avenue in the middle of the tourist attractions of Niagara Falls. The property has 80 guest rooms, indoor swimming pool, whirlpool, sauna bath, meeting rooms and 83 seats restaurant with bar. We have been busy renovating and upgrading our facilities during our first year in business. Gradually, we are transforming the old motel into a full service hotel. We have already achieved 3 star status from Niagara Falls Tourism. Our reception area and offices have been totally renovated. We removed everything from the concrete walls and roof structure and rebuilt our rooms. We even changed the roof!!! Past clients of the Empress Motel have been impressed!!! Best of all, we have kept our prices very reasonable. ... more   less 

Additional Information about Empress Inn & Suites

Address: 5951 Clark Ave, Niagara Falls, Ontario L2G 3W3, Canada
Location: Canada > Ontario > Niagara Falls
Price Range: $31 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Empress Inn & Suites 2*
Number of rooms: 40
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Questions & Answers

Here's what travelers have asked, with answers from Empress Inn & Suites staff and other travelers.
1 question
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NEWMARKET
11 days ago

See all questions (1)

Questions? Get answers from Empress Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“$45 per night and you will regret every penny.”
 of 5 bubbles 68StevenD68, 4 days ago | Read review
“If you do book which i recommend you don't then try and get a room on a lower level.”
 of 5 bubbles 473AndrewB473, Sep 19, 2016 | Read review
“Check actual walking distance from hotel to "Niagara falls Welcome center Canada". make sure hotel has enough free parking spots.”
 of 5 bubbles PrakashGaonkar, Aug 15, 2016 | Read review
“RUn from Here by all means....”
  • Room Door
  • Room Door Handle
  • Curtain with hole
  • Room Curtains with holes
  • Room Curtains with Hole
  • Spider web in the corner of the room near ceiling
  • Spider Web in the corners of ceiling and wall
  • Damp Walls of the room
 of 5 bubbles Karan_Manoj, Jul 13, 2016 | Read review
“Don't book!”
 of 5 bubbles Silvershadow01, May 24, 2016 | Read review
5 of 5
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