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Empress Inn & Suites

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Empress Inn & Suites
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87 Reviews from our TripAdvisor Community

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Showing 77: English reviews
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Reviewed 3 weeks ago via mobile

They are rude, arogant people that keep your deposit for a small chocolate dropped on the ground that was not seen by us. Way over priced, very uncomfortable, freezing cold. DO NOT STAY HERE! I was worried about bed bugs.

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Helpful?
Thank bouncingback
Bronx, New York
Reviewed January 5, 2017

I do not recommend staying here, especially if you want to be comfortable. They room was cold. I doubt that the heat was working. I left it on all night and it barley made a difference. The room and bathroom is small. Toilet was not clean. The floors felt disgusting to walk on (cold and not clean)! The phone did...

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Thank MsTraveled
Sudbury, Canada
Reviewed January 3, 2017

Booked a room at this hotel for New Year's Eve. Not a good motel experience at all! First of all, the parking lot is far too small, and not well kept for the weather conditions. There were patches of ice, and no salt or sand to be found. The door to go up to the second and third floors was...

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1Thank danas1965
New Brunswick, Canada
Reviewed December 30, 2016

The distance to everything was perfect, 3 extremely comfy beds. Free Coffee, flat screen tv It was sort of smelly, the parking lot was very full and hard to move around, they did not really explain where the rooms were very well so we wandered around for a long time to find them. The neighbor hood although close to everything,...

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Thank Minnie_3085
Hamilton
Reviewed December 28, 2016

I booked a whirlpool suite with what I believed was going to be a king bed but was only a queen. And ended up not being able to use the Whirlpool tub due to the fact it had not been cleaned properly as there was a piece of a tampon wrap left in the drain when I complained and asked...

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Thank Misty H
Dunnville, Canada
Reviewed December 13, 2016

We were pretty worried after reading some reviews so we went thinking the worst. Check in was fast and friendly. The room was small but clean(if you really look you can find something wrong anywhere). It had a large bed(between queen and double) which wasn't too bad but the pillows sucked, a fridge, microwave, a table and chairs and a...

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Thank supertzar666
NEWMARKET
Reviewed December 6, 2016

Staff were unhelpful and incomprehensible. Beer bottles and garbage under the bed, mold and rust throughout the bathroom. DO NOT STAY HERE! This hotel should be burned to the ground. Towels were like steel wool, plumbing is horrible. Absolutely ridiculous room and hotel. Our stay would've been comical had this not happened to us.

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Thank Steven D
Reviewed October 16, 2016 via mobile

Avoid this place at all costs. Disgusting. Dirty. Unsafe. See the pictures of the door in the room they wanted us to stay in. Pubic hair all over bathroom in the room they wanted us to move to after we complained. Not family friendly. This place should be shut down. And they don't want to give us a refund (we...

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Thank Lisaghill
Reviewed October 15, 2016

There many better place for stay when you want some good time for your vocation i was there with my family this was not clean even phone not work. also they ask me for cash deposit $50 lucky i had it was ok for me.

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Thank Khalid A
Reviewed October 3, 2016 via mobile

We discovered huge bed bugs in the middle of the night, informed management, and were thrown out at 3am to wander the streets with no refund, no apology, in a city we did not live in or know well. This was after having no sleep because of a multitude of kids drinking, throwing beer bottles off of our third floor...

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Helpful?
Thank Heather M
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Amenities

Highlights
  • Free Internet
  • Free Parking
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
We bought the old Empress Motel in March 2008 at 5951 Clark Avenue in the middle of the tourist attractions of Niagara Falls. The property has 80 guest rooms, indoor swimming pool, whirlpool, sauna bath, meeting rooms and 83 seats restaurant with bar. We have been busy renovating and upgrading our facilities during our first year in business. Gradually, we are transforming the old motel into a full service hotel. We have already achieved 3 star status from Niagara Falls Tourism. Our reception area and offices have been totally renovated. We removed everything from the concrete walls and roof structure and rebuilt our rooms. We even changed the roof!!! Past clients of the Empress Motel have been impressed!!! Best of all, we have kept our prices very reasonable. ... more   less 

Additional Information about Empress Inn & Suites

Address: 5951 Clark Ave, Niagara Falls, Ontario L2G 3W3, Canada
Location: Canada > Ontario > Niagara Falls
Price Range: $40 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Empress Inn & Suites 2*
Number of rooms: 40
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Questions & Answers

Here's what travelers have asked, with answers from Empress Inn & Suites staff and other travelers.
1 question
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NEWMARKET
2 months ago

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Questions? Get answers from Empress Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Parking is hard to manoever. Arrive early!”
 of 5 bubbles Minnie_3085, Dec 30, 2016 | Read review
“DON'T BOOK HERE if you want a good room!”
 of 5 bubbles mistyh6, Dec 28, 2016 | Read review
“$45 per night and you will regret every penny.”
 of 5 bubbles 68StevenD68, Dec 6, 2016 | Read review
“If you do book which i recommend you don't then try and get a room on a lower level.”
 of 5 bubbles 473AndrewB473, Sep 19, 2016 | Read review
“Check actual walking distance from hotel to "Niagara falls Welcome center Canada". make sure hotel has enough free parking spots.”
 of 5 bubbles PrakashGaonkar, Aug 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question