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Empress Inn & Suites

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Empress Inn & Suites
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75 Reviews from our TripAdvisor Community

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Showing 65: English reviews
Markham, Canada
Level Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 1 week ago

On arrival in the crowded parking lot we were greeted by the stench of curry from the restaurant. It was everywhere even outside the room. Check in was fast however we had 3 flights of stairs to carry all our luggage up to get to our room with no assistance offered by the staff. The room was not the cleanest... More 

Helpful?
Thank Andrew B
Apex, North Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 15, 2016

35 mins (not 5) walk from Niagara falls welcome center. They claim 5 mins from fall (which is 5 mins from Niagara falls downtown. But from from water fall). Terrible dirty toilet, fresh puke in sink and spotted poop you know where. Staff tries to trick on security deposit cash refund. Arrogant staff. I asked for suggestion book/complaint book and... More 

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Thank PrakashGaonkar

Travelers are raving about these Niagara Falls hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 25, 2016 via mobile

Way over price rooms. I check in drop my bag In the room left to watch a show at the casino. Came back to my room after relaxing with friend went used toilet. When I left the seat up, there was mess under the seat from previous guest. Told the guy guy at the front desk and he doesn't even... More 

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2 Thank knowuseeme
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 22, 2016

The worst hotel I have never seen. Very bad condition in the bathroom and the room too. Bathroom was not pleasant (not super clean, towels not good, shower lever/valve barely worked). When I started to take shower valve of faucet came to my hand, small parking, etc..... Not recommended at all.

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1 Thank N6769GKsarah
Houston, Texas
Level Contributor
248 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
3 of 5 stars Reviewed July 19, 2016

This is an old motel. I'm sure it was once one of Niagara's famed honeymoon spots. We stayed here for 3 nights. Oddly, we ended up staying in 3 different rooms. Each room was completely different and had completely different "oddities" about it. Let's be honest--this is a cheap motel. If you're expecting the Hilton, you WILL be disappointed. If... More 

Helpful?
Thank Dawn D
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 19, 2016

I am embarrassed to say what we paid for this motel - it was a last-minute requirement on a Saturday night and it was one of the biggest rip-offs ever - at least $100.00 more than their normal rate. Dingy, dirty (hairs in the bedding, dead flies in the bathroom, dirty carpets etc. etc.). Check-in was disorganized and slow. Check-out... More 

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1 Thank amuzzi2016
Oakville, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed July 13, 2016

Got booked this motel in a hurry without going thru the reviews, which I regretted later. Wanted a Motel near the Cliffton Hill Street with a free parking. The deal over booking.com for this motel at $45 plus taxes attracted me and last but not the least I got attracted by the deceptive name as well, thinking Empress (Female Emperor)... More 

Helpful?
1 Thank Karan_Manoj
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 30, 2016 via mobile

The AC unit in the room did not work properly. Reported twice and received the same answer...wait half and hour and it will start feeling cold. Never happened. The remote control of the TV was not programmed, and nobody knew how to program it. The toilet clogged the second day. Maintenance came and used the same plunger that I use... More 

Helpful?
1 Thank Yaritza B
Muscat, Masqat, Oman
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 24, 2016

It was the cheapest hotel i got in the long weekend in May 2106 for CAD 80 without breakfast. Pros: Good location near to falls and Clifton hill Free parking available AC, refrigerator, microwave available Outdoor Barbecue maker also available Wifi available but of poor quality Cons: Management not very professional Nothing was available in the washroom except poor quality... More 

Helpful?
Thank Sandesh T
Ajax
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed May 24, 2016

This place is a dump. No hair dryer, sheets too short for the bed. Hole in the door that was stuffed with a piece of paper in it. Air conditioning was a wall unit that looked like it was from 1950. Very run down. We prepaid for 2 nights and left after the first one. Never, ever again!!

Helpful?
2 Thank Silvershadow01
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Amenities

Highlights
  • Free Internet
  • Free Parking
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
We bought the old Empress Motel in March 2008 at 5951 Clark Avenue in the middle of the tourist attractions of Niagara Falls. The property has 80 guest rooms, indoor swimming pool, whirlpool, sauna bath, meeting rooms and 83 seats restaurant with bar. We have been busy renovating and upgrading our facilities during our first year in business. Gradually, we are transforming the old motel into a full service hotel. We have already achieved 3 star status from Niagara Falls Tourism. Our reception area and offices have been totally renovated. We removed everything from the concrete walls and roof structure and rebuilt our rooms. We even changed the roof!!! Past clients of the Empress Motel have been impressed!!! Best of all, we have kept our prices very reasonable. ... more   less 

Additional Information about Empress Inn & Suites

Address: 5951 Clark Ave, Niagara Falls, Ontario L2G 3W3, Canada
Location: Canada > Ontario > Niagara Falls
Price Range: $39 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Empress Inn & Suites 2*
Number of rooms: 40
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