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Sterling Inn & Spa

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5195 Magdalen St, Niagara Falls, Ontario L2G 3S6 Canada
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Traveler (1362)
Room & Suite (205)
Dining (88)

About

#1 of 124 hotels in Niagara Falls
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
As Niagara Falls' only Boutique Hotel the Sterling Inn & Spa is a fusion between a luxury hotel and a Fine Inn. From the tranquility of our full service spa, to our fine dining restaurant AG offering regional cuisine in a cool urban setting, the Sterling Inn & Spa is truly an experience in its self. With amenities and rooms that cater to couples, it is the perfect place for a honeymoon or romantic getaway.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Conference facilities
Spa
Baggage storage
Wifi
Bar / lounge
Restaurant
Breakfast in the room
Special diet menus
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Steam room
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Fireplace
Room service
Safe
Refrigerator
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English
2,033Reviews50Q+A100Room tips
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Popular mentions
traveller wrote a review Nov 25
2 contributions2 helpful votes
I loved this hotel, it was quiet and service was great both at front desk and the restaurant downstairs. Being the first time away since Covid I was a little nervous about going and staying somewhere- but the the hotel is very clean and follows Covid protocols, as well all guests did. We are looking to book again in Dec for a couple days to get away. Niagara best kept secret !
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Date of stay: November 2020
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Jenn J wrote a review Nov 18
Cambridge, Canada8 contributions1 helpful vote
We came here for my birthday get away and I loved every minute of it. Beautiful rooms and delicious food. We bought gift certificates for our parents for Christmas (both mine and my husbands). Perfect couples getaway!
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 1 week ago
Thank you 321jennj for this great review, as well celebrating your Birthday with us! We appreciate you taking the time to share your experience with us, as well as supporting our boutique hotel. Looking forward to your next getaway! Yours in Hospitality, Deanna DiFilippo General Manager
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t_niagara86 wrote a review Nov 15
Welland, Canada109 contributions23 helpful votes
+1
We’re locals and decided to do a stay-cation somewhere in the Falls for our covid anniversary. Sterling is a “boutique” hotel, not a big chain, so it’s got a lot more character and charm. I’d recommend it for adult couples. There is no pool, and the hallways and rooms are quiet which we appreciated. First, the shower. When you book direct, you get the option of a jacuzzi tub or steam shower. Get the shower. It’s a glass enclosed walk-in, with a rainfall shower head and three body jets. You can turn the steamer on and turn the shower into your own personal sauna. Way better (and probably more hygienic) than a jacuzzi or pool. The room itself was very pretty, with exposed wood beams, a balcony, mini fridge, and fireplace. Had a bit of trouble because the bathroom door handle fell off, but we reported it and maintenance went and fixed it while we went out. You will also get continental breakfast delivered to the room each morning at your preferred time. We received yogurt, granola, an apple and orange, fresh croissant, orange juice, and a tortilla wrapped omelette (think McDonald’s). The only downfall was that this was the same both mornings we were there. It would be nice if there was some variety, especially over the weekends. I’m not sure if we were operating the French press incorrectly, but the coffee was horrid. However they do have free coffee in the lobby. The highlight of the stay was the couples massage. It’s the first massage we’ve had since Covid hit, and it was very hygienic. Everything was changed out between patrons, and we could see them disinfecting from the tables to the floors. Tim and Steve were wonderful, and we’ll definitely come back for another massage. Overall a nice stay.
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 1 week ago
Dear t_niagara86, Thank you for celebrating your anniversary with us. We are sorry to hear of the issue with the door handle, but grateful it was handled in a timely fashion. We will definitely share your positive feedback about Tim & Steve in the Spa! Thank you again for choosing the Sterling Inn & Spa for your stay-cation, and wishing you many more years of happiness! Yours in Hospitality, Deanna DiFilippo General Manager
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GratefulinDundas wrote a review Nov 12
Dundas, Ontario113 contributions66 helpful votes
We intended to be on a Seabourn cruise this month. Although small potatoes compared to other COVID Casualties, we really needed some down time. The upside of COVID is that Niagara Falls had no crowds, we lucked out with 22 degree temperatures in November and we had a gift certificate we used at the Sterling Inn. Although we missed the swaying of the ship and the twice daily housekeeping (COVID protocols well respected at Sterling Inn), we were exceptionally thrilled with the warm, cheerful, attentive and helpful staff throughout our stay. The generous room size, fireplace, windows that open, comfy beds and steam shower made it a great retreat. The "Breakfast in Bed" (included in the room rate) was a lovely touch, as were the complimentary beverages in the lobby. It was our second choice this time, but it may well be first choice another time! The staff and the fabulous AG Room Service dinner were "6-star Seabourn" quality and the Spa exceeded Seabourn!
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Date of stay: November 2020
Rooms
Cleanliness
Service
Room Tip: Check re: accessibility. There appeared to be a step in each of the rooms on our (2nd) floor.
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Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 2 weeks ago
Dear GratefullnDundas, We are sorry that you were not able to take your cruise this month, but are grateful that you chose to stay with us at the Sterling Inn &Spa. We are happy to hear that you enjoyed every aspect of your stay including your dining experience at our amazing restaurant AG Inspired Cuisine as well as the tranquil services offered at the Spa. Thank you for taking the time to share your experience with us! Yours in Hospitality, Deanna DiFilippo General Manager
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Madeline B wrote a review Nov 2
1 contribution
My boyfriend and I booked a little getaway at the Sterling Inn & Spa for my birthday weekend (end of October). Though we didn’t have to travel far to get there, as soon as we stepped foot in the hotel, we knew it was going to be exactly the little trip away that we needed! Prior to booking, I called the hotel and spoke with Deanna, who was so incredibly helpful. We spoke about different packages they were offering and Deanna ultimately set everything up for us - dinner, spa, room, etc! I can’t say enough good things about the customer service! Thank you Deanna for creating the perfect environment to celebrate my birthday. The room: Let me just say, WOW. Our room was gorgeous! We opted for the king bed/jacuzzi, and it was so incredibly spacious (seriously, like a little apartment!) Fully equipped with a luxurious shower, jetted (very large) bathtub, TV’s, Fireplace, additional seating and a very comfortable bed that provided us with two great nights of sleep! We were also on the main level (and I normally don’t like the idea of this), but the way everything was set up and the multiple blinds/ shades on the windows, I honestly didn’t even think about it once! Felt safe the entire time :) Though I can’t speak to other rooms, ours was more than we could have even imagined! Personally, we felt that because it was a smaller Inn (rather than one of the larger hotels in Niagara) the fact that there were fewer rooms on the premise, allowed them to be more spacious, better equipped, well taken care of, etc.,(quality over quantity 100%)! Cleanliness: Especially now during COVID, we both felt completely safe! We would actually actively see cleaning staff around throughout our stay, which was nice to see. You can tell this hotel takes all of the necessary precautions and values the safety of its guests. Not once did we feel unsure about how clean things were (which made the stay all that more relaxing)! Restaurant: We had my birthday dinner at the AG restaurant within the hotel. The food was incredible! So many fresh, delicious options to choose from. The ambiance was also really lovely and our waiter was great. All around, only good things to say about it! Although the hotel isn’t necessary located on the main strip with the rest of the hotels, everything is in walking distance (so not to worry!) My boyfriend and I spent a few hours walking around the falls/ through all of the attractions, but to actually get to that part of town was maybe a 10-15 minute walk? Everything’s very close! Another thing that I want to make a point of addressing, is to wait until you get inside the hotel before making any assumptions about it! The outside appearance of the hotel might be a bit different than what you’re used to (I was a little skeptical when we pulled up), but once you actually step inside you’ll see what a beautiful little gem this place is! It’s definitely going to be a birthday celebration I won’t forget. I’d highly highly recommend this hotel if you’re looking for a different type of experience in Niagara!! Thanks again to the wonderful Deanna for making the check in/planning process so effortless on our end- it was much appreciated!
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 3 weeks ago
Dear madelineeb962, Thank you so much for this amazing review!! It was truly my pleasure working out the details with you- as we prepared your birthday weekend. I could not be any happier to hear that you enjoyed every aspect of your visit. We hope we don't have to wait another 365 days, before welcoming you back!!!!! Yours In Hospitality, Deanna DiFilippo General Manager
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PRICE RANGE
$79 - $311 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sterling inn and spa, sterling hotel niagara falls, sterling niagara falls, sterling inn niagara falls
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
41
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Frequently Asked Questions about Sterling Inn & Spa
Which popular attractions are close to Sterling Inn & Spa?
Nearby attractions include Greg Frewin Theatre (0.03 miles), Niagara SkyWheel (0.2 miles), and Zombie Attack (0.2 miles).
What are some of the property amenities at Sterling Inn & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Sterling Inn & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sterling Inn & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sterling Inn & Spa?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sterling Inn & Spa?
Conveniently located restaurants include AG Inspired Cuisine, Weinkeller, and BeaverTails.
Are there opportunities to exercise at Sterling Inn & Spa?
Yes, guests have access to a fitness center during their stay.
Is Sterling Inn & Spa located near the city center?
Yes, it is 0.8 miles away from the center of Niagara Falls.
Are any cleaning services offered at Sterling Inn & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sterling Inn & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Sterling Inn & Spa?
Many travelers enjoy visiting Queenston Heights Park (4.8 miles), Lundy's Lane Battlefield (0.8 miles), and Chippawa Battlefield Park (3.9 miles).