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Sterling Inn & Spa

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Sterling Inn & Spa
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1,433 Reviews from our TripAdvisor Community

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Showing 1,394: English reviews
Denver, Colorado
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

Great little boutique hotel for adults. This is an old Creamery that has been converted into a hotel. Rooms are spacious & very comfortable, some have steam showers & fire places. We were walking distance to Niagara Falls, shopping distract & restaurants.

Helpful?
Thank ShawnaLane1
Brampton, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

This was a mini trip for my husband and i to celebrate our anniversary. When i checked the Sterling Inn, it looked like somewhere you could relax and have a good time. Checking in was no problem, because we did reserve ahead of time. The room was very comfortable, clean and spacious. It had beautiful wooden beams as part of... More 

Helpful?
Thank rebeccapj
Dundas, Canada
Level Contributor
3 reviews
Reviewed 3 days ago NEW

Booked for our 25th wedding anniversary so thought it would be really special, worth the $178. So the good first: it really is beautiful, clean and unique. There is an air of luxury and refinement. The bad: breakfast was a huge disappointment, the WiFi worked only occassionally, the hair drier was so gummed up I had to clean the air... More 

Helpful?
Thank lafamiliabrooks
Simcoe, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 days ago NEW

My husband and I have stayed here many times before. It has been our "go to" place to stay in Niagara falls. Don't get me wrong, it is a beautiful hotel with no room the same. I love the uniqueness of each room. I think the front desk staff could be much more friendly. She was very serious with no... More 

Helpful?
Thank luvhoteladventures
Milton, Canada
2 reviews
Reviewed 5 days ago NEW

I booked a room for two as an anniversary present since I liked what I saw and there were mostly good reviews. Sterling exceeded my expectations. The room was very spacious and lovely. Multiple lighting options helped to set the mood, jacuzzi was lovely as was the complementary sparkling wine. We arrived early (since check in time is 4pm) and... More 

Helpful?
Thank Joanna_Cecylia
Buffalo, New York
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago NEW

We have been to the Sterling Inn three times. The rooms are spacious and clean. The last two times we requested a room with a jacuzzi and did not receive one. We book well in advance and feel like if we are not going to get a room we request, then we will find someplace else to stay. Breakfast in... More 

Helpful?
Thank Laura M
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

The Sterling is our usual getaway in the Falls and we were rather disappointed with the room during our recent visit. The bed was broken and completely slanted. After a less than restful night's sleep, we were jolted awake at 7:30am with construction noise taking place right outside our window at the hotel entrance that continued for hours. It was... More 

Helpful?
1 Thank gman632016
Wasaga Beach, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

The room was big and well designed, loved the hot tub... however a couple of things made us rethink about staying there first of the alarm clock was broken, no hot water in the morning, the bathroom door was frosted glass which took away some privacy, and you could here people above which woke us up at 5 in the... More 

Helpful?
1 Thank Rob S
YourConciergeTeam, Vice President of Operations at Sterling Inn & Spa, responded to this review

Dear Rob, I am sorry that you were not able to rate our property a 5. I have addressed your concerns with our team and am confident that these were isolated issues. That being said, please reach out to me directly the next time that you are in Niagara Falls and I will personally ensure your expectations are exceeded. Safe... More 

Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 weeks ago via mobile

This is our Third visit to this lovely hotel Huge clean quiet rooms With fireplace and jacuzzi The showers are very spacious and the beds are comfortable The staff are friendly and accommodating and if you hang out your breakfast order it will be delivered to your room at the time you specify Whenever we are in town ,we always... More 

Helpful?
Thank lori w
YourConciergeTeam, Vice President of Operations at Sterling Inn & Spa, responded to this review

Dear Lori Thank you for recommending the Sterling Inn & Spa! We are appreciative of your loyalty and are glad that you always enjoy our spacious rooms, fireplace and breakfast in bed! We strive to exceed all of our guests expectations and are happy that we accomplished that goal. Warm regards, Michael Marsch More 

Toronto, Canada
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

I hate this recommendation, as I am giving away a secret.... Slightly off the beaten path.....inexpensive at off-peak, parking, ask for the large steam bath room...enjoy the room service from their restaurant (Top 10 in Canada)...and breakfast in bed (at no charge). All from what was a former Diary Factory. .....I hate myself

Helpful?
1 Thank MyCoachEd
YourConciergeTeam, Vice President of Operations at Sterling Inn & Spa, responded to this review

Thank you for sharing your secret! We are so glad that you enjoyed our property and everything that it has to offer. We are very proud of our team and our goal is to exceed all of our guests expectations. We look forward to your next visit. Sincerely, Michael Marsch More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Breakfast
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
As Niagara Falls' only Boutique Hotel the Sterling Inn & Spa is a fusion between a luxury hotel and a Fine Inn. From the tranquility of our full service spa, to our fine dining restaurant AG offering regional cuisine in a cool urban setting, the Sterling Inn & Spa is truly an experience in its self. With amenities and rooms that cater to couples, it is the perfect place for a honeymoon or romantic getaway. ... more   less 

Additional Information about Sterling Inn & Spa

Address: 5195 Magdalen St, Niagara Falls, Ontario L2G 3S6, Canada
Location: Canada > Ontario > Niagara Falls
Price Range: $85 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sterling Inn & Spa 4*
Number of rooms: 41
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Odigeo, Hotels.com, Travelocity and Jetsetter so you can book your Sterling Inn & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sterling Inn And Spa
Sterling Hotel Niagara Falls
Sterling Niagara Falls
Sterling Inn Niagara Falls
Hotel Style:
#1 Luxury Hotel in Niagara Falls
#1 Spa Hotel in Niagara Falls
#12 Romantic Hotel in Niagara Falls
#15 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travelers have asked, with answers from Sterling Inn & Spa staff and other travelers.
12 questions
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See all questions (12)

Questions? Get answers from Sterling Inn & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Some rooms have steam showers, others have jacuzzi, you would have to request and hope you get what you want!!”
 of 5 bubbles rebeccapj, 3 days ago | Read review
“second floor, ask for jacuzzi, park elsewhere”
 of 5 bubbles luvhoteladventures, 5 days ago | Read review
“I believe deluxe suites are the ones with the jacuzzi!”
 of 5 bubbles Joanna_Cecylia, 5 days ago | Read review
“Ask for the room with the hot tub, bottom floors are not sound resistant”
 of 5 bubbles , 2 weeks ago | Read review
“Steam Room in Bathroom a must.”
 of 5 bubbles MyCoachEd, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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