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Americas Best Value Inn - Chalet Inn and Suites

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5577 Ellen Avenue, Niagara Falls, Ontario L2G 3P5, Canada
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343 Reviews from our TripAdvisor Community

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Showing 325: English reviews
Blainville, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is close to everything. It is dated but okay. Everybody that works there is very nice and always ready to help. Both pools are nice but it would have been nice if the inside one was heated. The only thing I did not like about this hotel is the breakfast. There is coffee with powdered milk and muffins... More 

Helpful?
Thank Martine A
chaletinn, Guest Relations Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review. Our staff are committed to providing outstanding customer service to ensure that each guests stay is pleasant, comfortable and enjoyable. The indoor pool is heated to a temperature that is satisfactory to the majority of our guests but we have noted your preference for a warmer average temperature. As you have noted, there is no... More 

Gettysburg, Pennsylvania
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed for 8 days and we were very pleased. It was clean and quiet. Lorenzo and the manager were especially kind. It is close to everywhere you would want to walk. It is in a safe place and we never felt uncomfortable. Wi-Fi needed to be re-set occasionally at the office but then it worked fine.

Helpful?
Thank FayeJanine
chaletinn, Guest Relations Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review. We're delighted that you enjoyed your stay and we will look forward to having the opportunity to be your host during your next visit to Niagara Falls. More 

Randolph, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It was a street away from anything you wanted to see so you could walk to your hearts content...You also felt safe walking back to your room no matter what time of night is was. The only thing was that the room to have a continental breakfast was in the basement and not to comfy so we didn't eat there...Other... More 

Helpful?
Thank 510lorri
chaletinn, Guest Relations Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review. As you have indicated, we are a convenient walk from the Falls, the Clifton Hill entertainment district, Hornblower Cruises, Casino Niagara, and numerous shops, lounges and restaurants that cater to every conceivable taste. During the peak season we provide coffee, tea, juice and pastry from 8 to 10 a.m. in the refreshments room in the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Very friendly, helpful and accommodating staff. Nice big clean rooms in a great location. Attractions, restaurants and stores are walking distance. Throw in an iron and a microwave and would be perfection. Great experience overall!!!!

Helpful?
1 Thank Marisol N
chaletinn, Guest Relations Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review! Irons and boards are always available to rooms that don't include them as standard features upon request. Microwaves are included in all suites and specialty rooms as standard features. More 

London, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Quite a nice looking motel and very clean. Could not get checked in until 5pm which was ok because we took advantage of the nice pool. Now the weird.... Could not use the public bathroom without going from the pool to the office, then had to be escorted to the washroom across the parking lot, down to the lower level... More 

Helpful?
1 Thank LTrevail
chaletinn, Guest Relations Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review. Since check out time at this facility is 11 a.m. and our housekeeping staff require time to prepare each room for the next evenings guests, rooms may not be available for occupancy until 3 p.m. On the date you arrived, your room was not ready for occupancy until 3 p.m. Since the gentlemen decided to... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My family and I stayed for two nights at this inn. We got to share a balcony between the two rooms we ended up getting. The rooms and bathrooms were clean. Shampoo packets and soap bars are provided. There was an elevator so no need to haul all the luggage up to the 4th floor. They have a breakfast room... More 

Helpful?
2 Thank Vivian L
chaletinn, Guest Relations Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review! We are undertaking a massive upgrade to our hardware to enhance Wi-Fi coverage throughout the facility and are taking steps to ensure that all guests get a reasonable opportunity to take advantage of this free service. We will look forward to having the opportunity to be your host again during your next visit to Niagara... More 

Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have been staying here for many years.Very close to all attractions & points of interest. Rooms are clean & comfortable,staff very courteous. Reasonably priced & has indoor & outdoor pools. I would recommend this motel to anyone.

Helpful?
Thank nix44
chaletinn, Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review and hope you keep coming back. More 

lansing, ohio
Level Contributor
94 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Very nice experience! Clean room, nice pool areas, (indoor and outdoor pools) great location, very friendly owners! Only a couple blocks from Clifton hill. Very convenient, and pleasant place to stay! We will continue staying here whenever we are visiting the Falls! After checking out, we wanted to walk and shop more, so we pulled into a parking lot right... More 

Helpful?
Thank scott p
chaletinn, Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

thank you for your review More 

Sterling Heights, Michigan, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I felt I had to write review to help combat some of the negative reviews recently published. Honestly I do not know what some people expect. This is not a 4 star property but it is very well run, very clean & has everything you need. We went Monday through Friday (2 adults , 2 kids). Two queen size beds,... More 

Helpful?
Thank Angie G
chaletinn, Guest Relations Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thank you for your review Angie. All members of the staff at this facility take great pride in ensuring that each guest enjoys a pleasant, family affordable stay in a facility that is well maintained yet constantly being upgraded and redecorated. Thoughtful guest comments while on site are encouraged and enable us to enhance customer service and satisfaction and gain... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I was very happy with quick check in along with the very courteous attendant...my husband phoned for iron and went to get it from lobby when same attendant said he would of brought it up to him...very clean room and bathroom...very good job with housekeeping saturday...didnt go for the continental breakfast...omg so close to EVERYTHING!!!! didnt mind the 8 dollar... More 

Helpful?
1 Thank Christine P
chaletinn, Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Dear Christine Thank you for your review and hope you will return soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Official Description (provided by the hotel)
Walking distance to the Niagara Falls, Casino Niagara, Clifton Hill, Fallsview Casino, and many restaurants and other attractions. The staff pride themselves on making your stay an enjoyable one. ... more   less 

Additional Information about Americas Best Value Inn - Chalet Inn and Suites

Address: 5577 Ellen Avenue, Niagara Falls, Ontario L2G 3P5, Canada
Location: Canada > Ontario > Niagara Falls
Price Range: $69 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Americas Best Value Inn - Chalet Inn and Suites 2*
Number of rooms: 73
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Also Known As:
Americas Best Value Inn - Chalet Hotel Niagara Falls
Chalet Hotel Niagara Falls
Chalet Motel Niagara Falls
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