Embassy Suites by Hilton Niagara Falls Fallsview Hotel
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Full view
View all photos (5,755)5,755
Room & Suite (2820)
Dining (156)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Embassy Suites by Hilton Niagara Falls Fallsview Hotel
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#32 of 124 hotels in Niagara Falls
Location
Cleanliness
Service
Value
42-story hotel located 100 yards from the waters edge in the Fallsview Tourist District, 1 block from Fallsview Casino.
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Room & Suite (2,820)2,820
Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Game room
Highchairs available
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Wine / champagne
Vending machine
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Flatscreen TV
Walk-in shower
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
On-demand movies
Radio
iPod docking station
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Lake View
Languages Spoken
English, French
Location
Full view
100Great for walkers
Grade: 100 out of 100
58Restaurantswithin 0.3 miles
21Attractionswithin 0.3 miles
Contact
6700 Fallsview Boulevard, Niagara Falls, Ontario L2G 3W6 Canada
Getting there
Rental CarsSee rental cars from $44/day
11,738Reviews189Q+A100Room tips
Reviews
Traveler rating
- 4,402
- 3,670
- 1,762
- 960
- 944
Time of year
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- English
Popular mentions
My husband and I booked 2 nights here from Jan 1-3rd as a small getaway to start off the new year. I had stayed here with my family maybe 10 years ago and had good memories. Unfortunately, a lot has changed. I don't think it's a 4 star hotel anymore and I was particularly disappointed by the deceptive marketing related to things like parking, breakfast, wifi etc. The advertised room price was $210 per night, including breakfast and free wifi. With taxes and fees, it came to $573. The email also noted that parking was $35. When we arrived, we realized that onsite parking is $60; For $35, you have the privilege of parking at their off-site outdoor location 3 blocks away and taking a shuttle back to the hotel. Thankfully, the shuttle picked us up right after we parked so we didn't have to wait long in the cold. We are on the 40th floor. The falls view is nice although the window is smaller than I expected. The suite is clean but super dated. And the walls are THIN! Last night, we could hear the family with young children in the room beside us until 2am. The wifi is only free for one device (really? In 2021? And obviously we'll just hotspot that device). Also, there are plastic bags next to the garbage cans that you have to use to line the can yourself, which is weird. This morning, "breakfast" was left at our door: a paper bag with orange juice, a bottle of water, a tiny shrink-wrapped muffin and an apple. Given Covid limitations, I was expecting a pared-down breakfast, but this is just ridiculous. Airplanes serve better breakfasts! In any event, the exact nature of this "breakfast" should have been made clear upon booking so that prospective guests can make informed decisions. I've only been here for about 12 hours and I already know that I am definitely never coming back.…
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Date of stay: January 2021Trip type: Traveled as a couple
3 Helpful votes
Helpful
Response from Adriana P, Guest Services / Front Office at Embassy Suites by Hilton Niagara Falls Fallsview Hotel
Responded 3 days ago
Dear TemisanF Thank you for taking the time to share your experience with us at the Embassy Suites Niagara Falls. We strive to provide gracious, engaging and caring service. We are so sorry to hear you were unhappy with your stay. We appreciate your feedback in regard to these matters, as we continually work to improve our guest experience during these difficult times. We hope you will consider staying with us again.
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Hotel's Favorite
We have stayed here many times over the past 21 years.I was there with my wife and daughter. This was a lot different. We were a little apprehensive considering covid and everything associated with it. We were greeted as usual by the smiling parking attendants. We had to park our own car which was different but not unexpected. We off loaded our luggage first & I took the vehicle to the parking lot (been there many times). Took the shuttle back with a fun lady that was fully of smiles and energy. We checked in and got an upgrade to the 36th floor with a beautiful view. The room was tagged with a sticker attached to the door and frame showing it was completely sanitized. It ripped when we opened the door which gave us confidence that it was done. We were there Friday till Monday and didn't need room service anyway. There was a rack with towels etc. in the hall hall for convenience. We did use a couple of towels and facecloths. We went to the Keg for lunch on Sunday. It was sad to see only about 10 people at tables in the restaurant. So is the times. We ordered skip the dishes for dinner each night. It was very weird looking down at the empty parking lot and lack of buses at the Casino. There was still quite a few people at the falls. The Maid of the Mist was running on both sides and there were quite a few people on the boats. We visited the 2 Outlet malls (of course we did-2 ladies lol). There was quite a few people at both with everyone practising social distancing and wearing masks. The businesses made you use hand sanitizer upon entry which was not a problem. Overall it was an awesome time and very relaxing.…
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Date of stay: October 2020
Location
Service
Sleep Quality
Room Tip: 3606 had an amazing view
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1 Helpful vote
Helpful
Response from Adriana P, Guest Services / Front Office at Embassy Suites by Hilton Niagara Falls Fallsview Hotel
Responded Dec 2, 2020
Dear R9890WYmartinm Thank you for taking the time to share your experience with us at the Embassy Suites Niagara Falls. We sincerely appreciate your wonderful rating! We are very pleased to hear you had a memorable experience with us and appreciate the feedback in regards to our recent changes due to new guidelines and polices. We hope to welcome you back again soon!
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My Only wish is that I would have read the reviews before booking. I have never done such a stupid thing like this in my Grown up years. I always read reviews and make sound decisions. This is not one of them. I was at the Falls on Boxing Day 2020 and booked the hotel over phone while I was there. Wanted higher floor since i had the kids with me. $275 for the room $60 Parking onsite. If you want to park Five Blocks down the road Parking $35. But choose to park onsite, since it was cold.$33 for DMC $2 MAT. walked out of the hotel with $421.01 including Taxes. My expectations were around $300+ with parking and taxes. They don't tell you about all the extra fees. Hotel was clean but Washroom had sliding door instead of locked door. Repair wasn't up to date, Room was small for the price. I would say about 10 to 11 Feet Wide. if you put a Queen size bed you had about 3 feet of space infront of it to walk. I've stayed around the world in cheaper hotels and better rooms than this. A good night was wasted at this hotel. Would I ever go back I don't think so. They offered Breakfast Which i had no idea came in Paper Bag, Content of the bags were: One Apple, One small Muffin the size of Green Lemon. One Bottle Water and one Orange Juice Box. If you are planning to stay this hotel. My Advice keep looking and ask about the extra charges, refuse them before booking the hotel.…
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Date of stay: December 2020
Rooms
Service
Sleep Quality
Room Tip: Poor Quality Hotel @ Luxury Prices.
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2 Helpful votes
Helpful
Response from Adriana P, Guest Services / Front Office at Embassy Suites by Hilton Niagara Falls Fallsview Hotel
Responded 2 weeks ago
Dear luciferm2021, Thank you for taking the time to share your experience with us at the Embassy Suites Niagara Falls. We strive to provide gracious, engaging and caring service. We sincerely appreciate your feedback and we are so sorry to hear you were unhappy with your stay and services. The safety of our guests and team members matter to us. Our hotel is following all guidelines that have been set in place by our brand and the public health board. These restrictions have unfortunately inhibited us to open our highly recommended cook to order complimentary breakfast buffet. We sincerely apologize that these changes affected your experience with us. We appreciate your feedback in regard to these matters, as we continually work to improve our guest experience during these difficult times. We hope you will consider staying with us again.
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RUDE STAFF. Not welcoming at all, this hotel charges GOOD money for us to stay there and they treat people like they are lesser. I had an issue with my booking witch I had booked through Groupon and I was falsely charged a fee in witch I shouldn't have, I addressed this with the front desk. Instead of trying to help she automatically tells me I'm wrong and searchers on the internet trying to find the fine print that I was ment to be charged. When she said look I found the fine print I asked her to show me where it says about the fee. She couldn't find it. What she does next was laughable she called over her manger and said I can't find where it says about the fee please help. He couldn't find it and just keep saying its Hilton policy its Hilton policy. I really don't car about the money its thr principal that I SHOULDN'T of been charged . They are just pure rude staff I dealt with. (Some maybe nice but I never seen them) I don't write bad reviews I hate doing it but this time I had to…
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Date of stay: December 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Adriana P, Guest Services / Front Office at Embassy Suites by Hilton Niagara Falls Fallsview Hotel
Responded 3 weeks ago
Dear Tiger179, Thank you for taking the time to share your experience with us at the Embassy Suites Niagara Falls. We strive to provide gracious, engaging and caring service. We are so sorry to hear you were unhappy with your stay. We appreciate your feedback in regard to these matters, as we continually work to improve our guest experience during these difficult times. We hope you will consider staying with us again. Warm Regards, Guest Relations Embassy Suites by Hilton Niagara Falls Fallsview
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We ordered breakfast from IHOP since the packaged breakfast from the hotel is just an apple a muffin and water. Unfortunately, this is simply not acceptable for the experience this property should offer. In fact, I'd rather been told they do not offer breakfast at all so we could've planned according. While trying to pick up our breakfast from IHOP, we waited over 30 minutes for the elevator. When we tried to call front desk to understand what's going on, nobody picked up. I understand this is a weird time for everyone but this makes the travel experience more important when we get to take a family trip. Getting stuck on a floor with nobody to get help from just ruins our morning. I have been a fan of Hilton when I stayed in other properties but this one is poorly managed. We will not stay here again.…
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
Helpful
PRICE RANGE
$102 - $304 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites niagara falls, niagara falls embassy suites, embassy suite niagara falls
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
565
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Claim Your Listing Frequently Asked Questions about Embassy Suites by Hilton Niagara Falls Fallsview Hotel
Which popular attractions are close to Embassy Suites by Hilton Niagara Falls Fallsview Hotel?
Nearby attractions include Niagara Falls Canada (0.2 miles), Horseshoe Falls (0.2 miles), and Journey Behind the Falls (0.2 miles).
What are some of the property amenities at Embassy Suites by Hilton Niagara Falls Fallsview Hotel?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Embassy Suites by Hilton Niagara Falls Fallsview Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Niagara Falls Fallsview Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Niagara Falls Fallsview Hotel?
Yes, paid private parking on-site, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Embassy Suites by Hilton Niagara Falls Fallsview Hotel?
Conveniently located restaurants include Il Gelato di Carlotta Niagara Falls, Turtle Jack's Niagara Falls, and Frontier BBQ & Smokehouse.
Are there opportunities to exercise at Embassy Suites by Hilton Niagara Falls Fallsview Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Embassy Suites by Hilton Niagara Falls Fallsview Hotel?
Yes, dry cleaning and a clothes dryer are offered to guests.
Does Embassy Suites by Hilton Niagara Falls Fallsview Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Embassy Suites by Hilton Niagara Falls Fallsview Hotel?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Embassy Suites by Hilton Niagara Falls Fallsview Hotel?
Many travelers enjoy visiting Lundy's Lane Battlefield (0.9 miles), Chippawa Battlefield Park (3.5 miles), and Carillon Bell Tower (1.0 miles).