Hilton Niagara Falls/Fallsview Hotel & Suites
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What you can expect during your stay
- Face masks required for staff in public areas
- Floors marked for social distancing
- Contactless check-out
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Niagara Falls/Fallsview Hotel & Suites
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#44 of 124 hotels in Niagara Falls
Location
4.6
Cleanliness
4.1
Service
3.9
Value
3.6
Daily Mandatory Charge will be added to the room rate and includes: A hotel marketing and development fee, and Municipal Accommodation Tax (MAT).
An elegant Niagara Falls Hotel stay with 53 floors of breath-taking views over the Horseshoe and American falls, 90 minutes from downtown Toronto and Pearson International Airport (YYZ). Enjoy spacious rooms with accommodations for families (up to six guests). Our North Tower suites feature classic wooden fittings provide an inviting ambience while double whirlpool tubs in oversized bathrooms are among the special touches.
Located on the 33rd floor with spectacular views of Niagara Falls, The Watermark restaurant's internationally-inspired menu and relaxing atmosphere is the perfect spot for sipping Champagne. Or, enjoy live music at Myst Lounge. Open-fire grilled cuts are the order of the day at Brasa Brazilian Steakhouse or choose favorite Italian dishes at Corso A Culinary Tour of Italy.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
Languages Spoken
English
Location
Full view
96Great for walkers
Grade: 96 out of 100
58Restaurantswithin 0.3 miles
22Attractionswithin 0.3 miles
Contact
6361 Fallsview Boulevard, Niagara Falls, Ontario L2G 3V9 Canada
Getting there
Rental CarsSee rental cars from $31/day
10980Reviews185Q+A100Room tips
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Fast check in, friendly staff, clean grounds, close parking, semi quick elevators, Infinity pool and separate splash pool, lots of amenities, clean spacious room. Should be a 12 out of 5 highly recommend
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
Thhis was a great pick to celebrate our 56th Anniversary. the room was great and the view of the falls exceptional. The Watermark restaurant is Five Star. The service was great. Darren was our waiter. The food quality was great and the preparation perfect.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
My husband and I stayed at the Hilton Niagara Falls/Fallsview Hotel & Suites because we wanted a view of the falls and this place had great reviews. The view was gorgeous but that's about the only good thing I would say about this hotel. This place was chaos from the moment we arrived. There was a mess of cars at the entrance and the staff seemed confused. They were trying to direct cards but were overwhelmed by the volume and the lack of space. Parking here is $60, which is kind of ridiculous. We opted to pay the extra $25 for valet ($85 total) because we just didn't want to deal with the mess of it all but the service was a bit of a disaster too. The valets themselves were nice and efficient but some of the staff at the entrance seemed to not realize they offered valet, so we kept having to explain that we had valet, no we weren't checking out, yes we would need our car again, etc. When we first arrived and said we'd like valet, an employee directed us to put our car next to some poles, then someone else came over yelling that we had to move before the first guy told him that we were instructed to be there. We were told to call down to have our car ready ahead of time but the line was always busy so we just had to walk down and wait for the car after giving them the ticket. Check-in went smoothly and we headed up to our room (2658) in the North Tower. The elevator situation was a pain. There were too few elevators for how many floors they had and every time we needed to go up or down, we had a long wait and had to pass on several too-full elevators, which is especially great during COVID-times. When we finally got up to our room, the view was beautiful. We paid for the American and Canadian Falls view because it had been recommended and it was definitely the best view! The rest of the room was below average. There were a lot of little inconveniences like no wash cloths, terrible water pressure (it took me forever to wash the conditioner out of my hair), the water temperature either being freezing or scorching, a hair dryer that only works on one speed and a super thin trash can in the bathroom that made it hard to throw anything out without exact precision. The room also wasn't especially pristine. There was obvious dirt or crust on a picture on the wall and, when I did a quick disinfection of high-touch areas with some sterile wipes, it was clear no one ever cleans their switches and thermostat. The bed wasn't especially comfortable and sleeping was made worse by the not-so-great temperature control. Their air conditioning was either super cold or the air compressor would shut off and fill the room with humidity. We woke up both morning early because we were hot, sweaty, and uncomfortable. The bathroom had a hot tub that we didn't use because it didn't look promising with how not-pristine the room was. There was a sharp edge to the ledge in the shower that my husband cut his foot on pretty depely. The price to stay was ~$300 per night for a Sunday through Tuesday stay and, between that and the parking cost, it wasn't a good value. If we ever find ourselves in Niagara Falls again, we'll be skipping this place.…
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We stayed for 3 night we had the most amazing views on the 30 level the room was big we had a big size bath with a view which was nice the shower leaked,the beds need updating bit tried we also had ripped sheets on the bed which we told and they did nothing about it which is not good also looked out for extra money on your hotel bill that you are not told about which is to pay for the fireworks which is bad we also had the breakfast it was nice but the view was nice
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Our family stayed on the 22nd floor and enjoyed the view of the falls and fireworks at night. Although you could see the American falls, we couldn’t see Horseshoe falls well. The room was very clean, but since we were staying 3 nights it would have been nice to have the option of housekeeping at least once, but I know a lot of hotels are doing away with housekeeping. However we were able to easily call down for more towels. The hotel was located in a nice central area and close to attractions. I personally prefer the option of having coffee in the room so I don’t have to hunt down coffee in the AM, but most regular Hilton’s don’t have coffee in the room.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stay elsewhere. Unfortunately you can not be guaranteed a Hilton experience at all there properties anymore. This one is loud, rooms are outdated/dirty and whomever designed the showers in the Upgraded King rooms should be fired... Most of the bar/ restaurants had mediocre food/drinks that were a rip off.. And since this is attached to the Casino you get that crowd as well..
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Have stayed at this hotel several times over the years. The main benefit of this hotel remains the location! Conveniently connected to the casino and wonderful view of the falls. However, the different towers can be confusing and difficult to navigate. The rooms are in need of a renovation. My room had a very odd odor. The parking rates are ridiculous. $75 for the garage and $50 for stone lot off site of which they do offer a shuttle to/from. I am here on business and not sure if I would return if it was being charged on my own credit card!?
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
It is a Hilton. They have everything, and it is high end, and classy. We could have used a map to travel from the north tower to the pool in the mid tower. It is easier to simply go to the ground floor and back up to your destination. The issue is once you hit the ground floor you are dealing with everyone coming and going. I wish I had a map to know about the second or third level and how they connected. The rooms were clean. A little dark. The view of the falls is as advertised. Watching the colors change at night was an unexpected plus. The staff is very friendly and helpful. The self parking staff are exceptional. Attentive to peoples needs and desires. They were the staff that made my day. The wifi hook up was very easy. The staff is well trained to do their job, however I could sense that they were not a team. Each department was on their own.…
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: There are plenty of public place to view the falls from within the hotel. Choose your room wisely.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Given the expense to stay here I expected better. The hotel itself is lovely and in a very good location. However our room was sub par. We stayed in a room with no view and there was no internet and the television had only two working channels. They offered to send someone up to fix the tv at 830 when I complained but I was too tired to bother at that point. There was also a blood stain on the bed. To their credit the staff did come up to change the bed while we were at the pool. The tub spout was broken too. The pool was very nice with a view of the falls and clean towels on site.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I just experienced Hilton’s policy that ‘rather than understand the customers issue, it’s much cheaper to pay them a $150 on receipt of a letter”, in my case, 2 pages, with an offer in minutes with a letter from the hotel GM, who missed commenting on my call centre experience where I was lied to. All I wanted was to thank a family for supporting my daughter thru thie pandemic, as she with them in Sweden and no other family. I was on the reservation for a }’’3rd room, but since my husband was just getting out of acute care, I couldn’t be out of the city. I called the hotel’s front desk to confirm there would stressless check in and out. Neither were stressless. The hotel should have spent a few minutes figuring it out. And should have “honoured the commitment an an employee of their hotel that would allow my family from Sweden entree the rooms, and to keep the bill on my card. Not possible. They bullied this family into using their cards. Why couldn’t they have just called me. That’s how their problem to get a number was solved. I tried to fix this on checkout, the day they could have used my credit credit card to give meet this commitment. I tried to fix this for Hilton to be done with it! But after being passed around to about six people who had no intentions of helping me, I was told the ‘manager” was going to give me an email address to write to, I asked to speak to this” manager”, I was sent to their number, who’s voicemail cheerfully said he was off that day. The next day, they tried to quickly close this off, but they didn’t have access to my card any more. The first card they were going to use I informed them wasn’t mine, the next one, I also informed Hilton it wasn’t either. I sent a snapshot of what’s listed on my Hilton account. Without my permission, knowing they didn’t have my number, or whose cards these were. There was no one outside of Hilton and I in on this discussion. Then, if they didn’t breach my privacy knowingly. I knew they didn’t have my card #. Why s is ok to do this, instead of calling me and getting the number. Every person I spoke didn’t care, one manager said to my daughter, it was kinda my fault. Silly me, calling the hotels front desk vs the Diamond Member line. This was as bad as anything else ‘of all the things said. All customers should be listened to. How does Hilton get better? All I have seen is worse. I was told it was a credit fraud issue? Really? No explanation. It a because the reservation needed to be in my name…..they were. I could go on an on, it just was really awful. What’s really going on?/ I re-read the notes, they all respond with a ‘sincere apology” ]based on details not known by them, plus most importantly on getting a credit card numbers. I asked myself what really happening? No Diamond recognition, no empathy, integrity, issues, privacy breach, empleeyees that at this hotel just don’t care. Let’s get it done quick. There is only one logical explanation. It’s an efficiency policy. I am reporting this as they put no value on my time or my friends, who are required to frequently travel. I wouldn’t be surprised if I’ve haven’t wasted 10 hours on this while my husband is very sick in the hospital and my daughter is visiting. As I suspect at a minimum it’s a Canada wide policy, but probably broader. I think people, before they purchase a hotel stay at a Hilton property should know what to expect when service ‘goes wrong. I pay for customer service relative to price and hotel brand. At this time, I have told Falls view, I will never stay there again. Now that I understand the program, I t will be rare for me to stay at many Hilton brand. / Others may not be as sensitive with this, for their own reasons. I do suggest that should they a problem, Send a nice big memo, into Hilton Honors if you are a member, or to the Hotel’s contact. Don’t be shy, it might be worth $150. FYI for you, I’ve retained evidence of all communication between Jul 24 and Aug 4. with Hilton, and be happy to share them with you. Thank you. ‘ ‘…
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Date of stay: July 2022
Service
Room Tip: Pay a lot. Otherwise you are not looking at the falls.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$138 - $260 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton hotel niagara falls, hilton fallsview niagara falls, hilton niagara falls, niagra falls hilton, niagara falls hilton, hilton fallsview hotel niagara falls
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
1049
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Claim Your Listing Frequently Asked Questions about Hilton Niagara Falls/Fallsview Hotel & Suites
Which popular attractions are close to Hilton Niagara Falls/Fallsview Hotel & Suites?
Nearby attractions include Edward Stone's Mind Trix (0.3 miles), Niagara Fallsview Casino (0.1 miles), and Niagara Daredevil Exhibit (0.2 miles).
What are some of the property amenities at Hilton Niagara Falls/Fallsview Hotel & Suites?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hilton Niagara Falls/Fallsview Hotel & Suites?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Niagara Falls/Fallsview Hotel & Suites?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hilton Niagara Falls/Fallsview Hotel & Suites?
Conveniently located restaurants include Il Gelato di Carlotta Niagara Falls, Frontier BBQ & Smokehouse, and Zappi's Pizza and Pasta, Italian Eatery.
Are there opportunities to exercise at Hilton Niagara Falls/Fallsview Hotel & Suites?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Hilton Niagara Falls/Fallsview Hotel & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Niagara Falls/Fallsview Hotel & Suites offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Niagara Falls/Fallsview Hotel & Suites?
Many travelers enjoy visiting Lundy's Lane Battlefield (0.8 miles), Chippawa Battlefield Park (3.7 miles), and Toronto Power Generating Station (0.9 miles).
Does Hilton Niagara Falls/Fallsview Hotel & Suites have any great views?
Yes, guests often enjoy the park view available here.
Is Hilton Niagara Falls/Fallsview Hotel & Suites accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.