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Four Points by Sheraton Niagara Falls Fallsview

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2,554 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Niagara Falls Fallsview
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Showing 2,443: English reviews
London, United Kingdom
Reviewed September 5, 2015 via mobile

Location is good however the hotel wasn't great... Would definitely think twice about staying with them again. Luckily we spent more time out of the hotel then in the room. Service at front desk was ok. The breakfast at I Go attached was delicious and was some of the best service we received in our trip to Niagara. The only...

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Helpful?
1Thank AM-AM-Travellers
fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear AM-AM-Travellers, It’s great to hear that you received great service at two of our restaurants on property, thank you for sharing your experience with us. I do hope that you will get another opportunity to visit us again in the future, we would love another opportunity to impress you. Thank you for your comments. Have a great day!

Ottawa, Canada
Reviewed September 4, 2015 via mobile

We stayed at this hotel as part of a promotion. When we first arrived to check in, the lobby and front desk were a zoo. The hotel needed to have more people working the front desk at check in time. After checking in, the elevator lobby was crammed with people trying to get to their rooms. Apart from check in,...

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Helpful?
1Thank Deb6827
Sharon, Canada
Reviewed September 2, 2015

I recently visited the Four Points by Sheraton Niagara Falls with family. We had only booked a room for one night, which I found was the perfect length for this hotel. I don't think that anything was necessarily wrong with the hotel, I think it's what it is - you get what you pay for. The rooms are the average...

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Helpful?
Thank Jake W
fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear Jake W, We are happy to hear that you did not have any complaints with your stay but a bit disappointed that we didn’t impress you, which is our goal. We do hope that you will visit us again in the future so that we are given another opportunity to ‘impress’ you. Thank you for your review. Have a...

Reviewed September 2, 2015

We had a room with a City View. The hotel was very clean. What I enjoyed most was the fact that you could walk through an indoor tunnel to a few wonderful restaurants and also the Casino. On a rainy day, it would not get you down!!!! The hotel is clean, the people at the front desk were very thoughtful...

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Helpful?
1Thank 843ritas
fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear 843ritas, Thank you for taking the time to post such a wonderful review regarding your recent stay, we truly appreciate it. It’s always great to hear from our guests who enjoy themselves during their travels. We also love that we are able to offer our guest’s access to the Casino through the walkway, it is perfect in the chilly...

Reviewed September 1, 2015

We are Star Wood Preferred Guests, but usually stay at a Sheraton or Westin. This was our first stay at a 4 Points. We were so happy with our choice. The room rate we got was excellent, and less than most of the other hotels we were considering. The location is excellent as well. It is across the street from...

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Helpful?
1Thank U1365TOmichaelr
fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear U1365TOmichaelr, Thank you for deciding to give our hotel a shot! I am so pleased to hear that you were not disappointed with your decision. Your kind words are greatly appreciated. Customer service is our highest priorities and it’s always great to receive such praise. Please think of the Four Points the next time you are in the area....

Saskatoon, Canada
Reviewed September 1, 2015

I took 5, yes 5, attempts to get checked in. On the 5th attempt the staff finally gave me a message that had been left for me earlier in the day so I missed connecting with a colleague. The room itself was nice but no view. Find somewhere else to eat unless you like East Side Mario's or IHOP. I...

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Helpful?
Thank celticdragonfly
fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear celticdragonfly, I assure you that your experience is not typical of the service that we provide our guests on a daily basis. I apologize that there was an issue with locating your reservation and I am happy to hear that in the end it was resolved. Thank you for taking the time to post a review. Have a great...

Reviewed September 1, 2015 via mobile

The hotel was really nice. Front desk agent were helpfull and friend they sure do know how to interact with guest. This hotel is really close to many attractions walking distance. And many restaurant near by. Casino is connected with the hotel and valet parking is very convenient. Would defenetly would stay here again

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Helpful?
Thank Richard G
fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear Richard G, The Four Points by Sheraton takes the time to provide all of our staff members with extra training in customer service, we feel that by providing a special touch through personalization our guests will want to return. Thank you for taking the time to point out the amazing service you received! Please think of us the next...

Toronto, Canada
Reviewed August 31, 2015

Excellent quality throughout our stay. Location is convenient, close to the main strip and the Falls themselves. We traveled as two families with two preschoolers, and never needed to drive anywhere. The premises, from the Lobby to the elevator to the rooms themselves to the Fun Zone to the restaurants, were ALL in top shape, looked very new, and were...

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Helpful?
Thank Bernie W
fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear Bernie W, I am very happy to hear how much you enjoyed your stay with us. Thank you for taking the time to post a review sharing your wonderful experience with other travellers. It’s great to read that you were able to visit many of the outlets and attractions that the Four Points has to offer. We look forward...

Newmarket, Canada
Reviewed August 30, 2015

My wife and I decided to spend a night at Niagara Falls to celebrate our 33rd anniversary. We found a room at Four Points for a reasonable price, given that we were booking a Friday night in the summer in the heart of one of the continent's biggest tourist attractions. In honour of the occasion the registration staff upgraded our...

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3Thank Mike1763
Shelburne
Reviewed August 29, 2015

The room rate was very reasonable and had a great view. The people checking us in were very polite and professional. The room was very clean and modern. Great location, close to the falls and activities. We will be back.

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Helpful?
Thank marcia827
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 4 Diamond AAA approved property is located in the heart of the Fallsview district in Niagara Falls, Canada. Minutes from the Falls and is connected to the Fallsview Casino, by an indoor glass walkway, which features gaming, concerts and shopping 24 hours a day. The hotel features Ruth's Chris Steakhouse, IHOP Restaurant, East Side Mario's and Starbucks Cafe. Other amenities offered are: valet parking, an indoor pool and whirlpool. Accommodation options are: standard, Riverview, Fallsview and luxurious Presidential rooms. ... more   less 

Additional Information about Four Points by Sheraton Niagara Falls Fallsview

Address: 6455 Fallsview Blvd, Niagara Falls, Ontario L2G 3V9, Canada
Location: Canada > Ontario > Niagara Falls
Price Range: $75 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Niagara Falls Fallsview 3.5*
Number of rooms: 391
Reservation Options:
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Also Known As:
4 Points By Sheraton Niagara Falls Fallsview
Four Points By Sheraton Niagara Falls Fallsview Hotel Niagara Falls
Fallsview Plaza Niagara Falls
Hotel Fallsview Plaza
Fallsview Plaza Hotel
Hotel Style:
#4 Casino Hotel in Niagara Falls
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Questions & Answers

Here's what travelers have asked, with answers from Four Points by Sheraton Niagara Falls Fallsview staff and other travelers.
25 questions
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Questions? Get answers from Four Points by Sheraton Niagara Falls Fallsview staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“City view room really means parking lot view.”
 of 5 bubbles lisasB6399RY, 4 weeks ago | Read review
“Rooms with two beds, tend to have a tub versus the rooms with the King bed. Those have a stand alone shower.”
 of 5 bubbles 673kareno, Feb 14, 2017 | Read review
“17th floor over looking the Falls, excellent view and spacious room.”
 of 5 bubbles beaudeta2016, Feb 9, 2017 | Read review
“The falls view room was lovely! The other rooms are identical, but the view is over the parking lot!”
 of 5 bubbles Bongo88, Jan 24, 2017 | Read review
“pay more and get closer to the falls”
 of 5 bubbles leek255, Jan 23, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question