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Loved this awesome hotel in Niagara falls... 10 mins drive from the falls... Great rooms and bed... No good restaurants nearby though... But more than enough for a satisfactory nights sleep... Was part of a travel group so not sure about the price... But overall...More
When I first got checked into the room (already checked in late so there was ample of time for them to clean), our room was dirty. It had piles of dirty laundry on the side of the room, the windows were wide open, etc. So...More
3 Thank asami3173
Response from fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded December 30, 2015
Thank you for taking the time to post a review regarding your recent experience. I am sorry to read about the many upsetting factors that you encountered during your stay with us. There is simply no excuse for the many failures on our part. It...More
We booked a group stay with our hockey team. The reservation form confirms rooms with two queen beds. We added a special request for a cot as we are a family of five. We thought it would be nice to spend some time in niagara...More
Thank Julia S
Response from fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded January 4, 2016
Dear Julia S,
Please accept my apology for the disappointment you have expressed regarding your room type. I fully understand your frustration with this issue.
The hotel offers sports teams run of house rooms to keep teams on the same floor. Most teams want to...More
Checked in on boxing day -- first impression of hotel was poor (the first people you deal with are valet attendants, who need customer service training). One of the valet attendants (Russell) kept walking in front of my car while I was moving (I almost...More
1 Thank Traveller-BL
Response from fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded December 29, 2015
Dear Brian L,
Thank you for taking the time to provide us with your honest feedback regarding your recent stay with us. Please accept my apology for the less than enjoyable experience.
Customer service is our number one goal at the Four Points by Sheraton....More
The hotel and room were extremely clean. Amenities in and close to the hotel are great. Were told we were getting a "riverview room" but we could actually see a bit of the falls as well. Parking is extra but that's normal in Niagara Falls....More
Thank Lynn R
Response from fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded December 28, 2015
Dear Lynn R,
Thank you for the positive word of mouth! We are so happy to hear that you enjoyed your stay with us!
We look forward to welcoming you back in the near future!
Happy New Year!
$92 - $335 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Casino Hotel in Niagara Falls
Non-Smoking Rooms ,
Number of rooms
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Also Known As
4 Points By Sheraton Niagara Falls Fallsview ,
Four Points By Sheraton Niagara Falls Fallsview Hotel Niagara Falls ,
The hotel employees were very good. We did get the royal run around when the Starbucks would not honor the price of that was on the mug we wanted to buy. This Starbucks jacked the price up by two dollars over the actual... More
The hotel employees were very good. We did get the royal run around when the Starbucks would not honor the price of that was on the mug we wanted to buy. This Starbucks jacked the price up by two dollars over the actual listed price on the cup. What a rip off! No one was helpful at all. Other than that, we were pleased with the hotel and the personnel.