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Came here with my husband and two children. Check in was easy. They give our kids discount passes to some of the attractions. When you receive these read the fine print because there is a charge but it still saves you money. Our room was...More
Our room was dirty: hair in the shower and on the toilet seat when we got in; dust everywhere (I wrote WASH in the dust on the TV furniture and it stayed there the whole time). The trash cans were never emptied so we had...More
Management response:Responded 4 days ago
Good Day Anflag76,
Thank you for taking the time to review your recent stay with us. We truly apologize that your stay was anything less than perfect.
Rest assured that our department heads will be informed of your feedback that this issues may be corrected...More
Staff was helpful. Parking is a bit steep but everything I season is.
I enjoyed the dining options (Ruth Cris, IHOP, pizza joint and Starbucks) plus walkway access to the casino and Hilton.
Ask for a Falls view room.
Stayed at the four points on a Monday night with my boyfriend during the week. We were doing a day tour around different wineries in Niagara.
Our room was as expected other than the 'city view' which really was not worth paying extra for when...More
Thank Alexandra B
Management response:Responded 1 week ago
Dear Alexandra B,
Thank you for taking the time to review your stay with us. While we are delighted to read that there were many positives concerning your stay, we are disappointed that the overall rating was average. We want to apologize for not meeting...More
My wife, son and I stayed for one night, we had breakfast at the IHOP located in the hotel's lobby. The hotel is modern and well kept. The staff are very friendly (with the possible exception of the concierge- go figure!). The hotel is centrally...More
$97 - $326 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Casino Hotel in Niagara Falls
Family Rooms ,
Number of rooms
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Also Known As
4 Points By Sheraton Niagara Falls Fallsview ,
Four Points By Sheraton Niagara Falls Fallsview Hotel Niagara Falls ,
The hotel employees were very good. We did get the royal run around when the Starbucks would not honor the price of that was on the mug we wanted to buy. This Starbucks jacked the price up by two dollars over the actual... More
The hotel employees were very good. We did get the royal run around when the Starbucks would not honor the price of that was on the mug we wanted to buy. This Starbucks jacked the price up by two dollars over the actual listed price on the cup. What a rip off! No one was helpful at all. Other than that, we were pleased with the hotel and the personnel.