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The restaurants are way overpriced and the food is not worth the outrageous prices....the room was reasonably clean, however on your second day no new glasses and hand soap were provided. Not even the amount of linens that we had on the first day.
Based on some reviews, I didn't know what to expect, but was pleasantly surprised. Check in was easy and we were even upgraded to a jucuzzi room. Our room was at the end of the hall on the 6 th floor, which was very quiet....More
On the positive side the room was clean. I booked the hotel through hotel.com. At check in I found out I had to pay to park my car at the hotel. That is ridiculous that hotels in that area have started that. Where else are...More
We were moved here from what we were told was a maintenance issue at the Best Western Fallsview. We found out after that the BW was oversold. The BW gave us the wrong paperwork and told us parking was free. Not the case.
Response from Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 2 days ago
Thank you for providing us with your honest feedback and we apologize for the inconvenience this may have caused you. Providing the highest level of customer service is our top priority and is dismaying it was otherwise during your stay. This will be...More
This was my fourth stay at this particular hotel.
Location is great, as many people have mentioned there is a tunnel that takes you to the Fallsview Casino.
Check-in is always a smooth process. Helpful staff who do their best to keep the lines moving....More
Response from Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 3 days ago
Thank you for sharing your honest feedback to us.
Please accept my sincerest apologies for the disappointment that you had during your stay with us. Please understand that we charged $25 cad for parking across the street. I apologize for not meeting your...More
I believe the casino is accessible from inside the hotel and there is a "We-Go" bus that allows you to hop on and hop off all around the tourist area for a daily price per person. If you need additional help the Sheraton's... More
I believe the casino is accessible from inside the hotel and there is a "We-Go" bus that allows you to hop on and hop off all around the tourist area for a daily price per person. If you need additional help the Sheraton's concierge located in the lobby across from the gift shop was very helpful. Of course there is always Uber and lyft that will take you door to door too.