I knew when I booked this hotel that it was older and probably needed some updating, but what was important to me was the cleanliness of the rooms. I wanted an affordable place to stay that was clean--that's what we got. If old carpet and older fixtures bother you, then this might not be the place for you, but we were very happy with our stay. The staff has been so helpful and very friendly which makes everything wonderful--it's lovely to be greeted with a friendly voice when we go to the front desk or call the front desk. Note that because of COVID, there is no swimming and no free breakfast.
This hotel is within walking distance to Clifton Hills and the Falls. Because we visited when pandemic restrictions were still in place, we didn't have use of the pool or dining area. Safety measures were strictly followed (like no room service unless specifically requested) so we felt safe. The room was a very generous size. Would it pass the white glove test? No (stains on the floor, cobwebs, needs updating), but it was okay for our needs and budget. Would definitely stay here again.
This past weekend my family and I decided to get away and go to Niagara Falls. My hotel of choice was always the Clifton Victoria Inn (Formerly Hampton) The location was superb, free parking etc. For years now the hotel has had no upgrades what so ever..I overlooked this for years due to the location, free breakfast etc... When we checked in, for starters, our cards did not work for the room. We left, came back a few hours later and that was fixed. The condition of the room was horrible. Ripped Wall Paper, light fixture coming off the walls, disgusting toilet set. The room had a horrible smell of wet old carpet to it. Every hour or so I was spraying an air freshener..... Upon check-in, I had asked the lady to get the "tourist tax" removed upon checkout. She said sure just let us know. When checking out, a different lady was there and pretty much told me its a resort fee and it has to be charged? A resort fee? This place is anything but a resort.... At that point, I was not even going to bother to argue for the 20 some odd dollars. I handed in my cards and left. Carpets are old, only one elevator working, the place is horribly run down. I can't stress that enough. It used to be a family favourite, but that was during the Hampton Days when things were "kept up" Do yourself a favour and find a newer more modern hotel that cares about their guests. And one last thing, the lady during checkout did not even ask me how my stay was, or how was the room. The hallways had NO A/C in them, and only a few lights in the parking lot worked. Sure makes you feel safe parking your car there at night. Just stay away people.…
We traveled here for a mini family vacation and I really enjoyed our stay! LOVES: the Juliet balconies that overlook the central atrium -- I loved having a place to drink a coffee or glass of wine in the evening that wasn't the hotel room itself. - the ambiance of the atrium was relaxing and sweet - free breakfast and parking (BONUS) **I loved having breakfast available for our young kids. They served cereal and fruit, toast and muffins. The eggs didn't look amazing, nor did the sausage but it's a FREE BREAKFAST! In Niagara Falls! That alone saves almost $100 for a family of four. -fridges in the bedrooms - price was great :) CONS: - it's outdated. Don't expect modern rooms and decor; the rugs are worn and paint is peeling - the central atrium is very loud in the evenings, busy with hockey tournaments and swimming children. The hotel has quiet time starting at 10pm and they were vigilant in following this protocol Overall: Go here with your family! It's super cute and get a room with a balcony :) Michelle…
We bought the Casino package from Travelzoo and ventured to the Inn for a Sunday - Monday stay. The first room we received had an awful smell, however went to the front desk and the staff quickly offered us another room which was perfect. Comfy beds, free parking and free breakfast = excellent! The 'pool' was much smaller than expected, but we had so much to do that we were fine with not getting into our swim suits. We used most of the Casino package coupons and really enjoyed our stay. Thank you!!
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