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Sheraton on the Falls

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Sheraton on the Falls
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6,245 Reviews from our TripAdvisor Community

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Showing 5,649: English reviews
Level Contributor
8 reviews
5 hotel reviews
Reviewed yesterday NEW via mobile

This hotel was amazing. Perfect location for a romantic getaway or a family vacation. We stayed in a beautiful room with a fireplace and a view of the falls from the balcony window. I would definitely stay here again. Also connected to the casino and close to the wineries.

Helpful?
Thank Ashley B
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed yesterday NEW via mobile

Be advised - this hotel turns off their AC system for the season. If you are staying on lower floors, there are no windows in the rooms and it is unbearably hot. Our room was over 80 degrees Fahrenheit. When we complained, we were told that this is just how they operate and our only option was to pay a... More 

Helpful?
Thank Portrankin
Manchester, United Kingdom
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 days ago NEW

Our stay at Sheraton on the Falls was fantastic. The ‘Fallsview room with Jacuzzi’ was great and the view of the falls was lovely. The bed was one of the most comfortable beds I have ever slept on. It was so soft yet very supportive. I want that mattress! The location is excellent. The only negative feedback I have is... More 

Helpful?
1 Thank andy139
Fredericksburg, Virginia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 days ago NEW

Great location, but typical Canadian prices, very high!! It has a great view of the falls and is really close to a casino if you are into that scene. At night, when the falls are lit up, really nice! I'm glad we did the trip but not sure I would do it again.

Helpful?
Thank GreysenJamaica
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello GreysenJamaica, Thank you for taking the time to share your comments on your stay at the Sheraton on the Falls! We were quite happy to hear that you were able to enjoy the convenience of having the Casino connected to our hotel through the indoor walkway, as well as having the falls within a 5 minute walk! Now we... More 

Pittsburgh, Pennsylvania
Level Contributor
5 reviews
Reviewed 5 days ago NEW

Purchased via Groupon for the weekend after US Thanksgiving holiday. Rooms were clean and nicely updated, staff was helpful, and we used the concierge service several times. We loved the close proximity to the Casino, restaurants, shops and attractions. We enjoyed many perks included with our stay, and would recommend this hotel to anyone wanting to stay in "the heart"... More 

Helpful?
Thank jusmy2centz
Fakenham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

On arrival at the hotel the first thing we where asked by the receptionist was welcome and had we had a good journey, the check in was very swift and efficient but friendly, the young lady explained about the area ,the room, the lifts and the facilities at the hotel, the room had a window overlooking the main street and... More 

Helpful?
1 Thank gburfield2016
Swansea County, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 days ago NEW via mobile

Picked up Hire car from Toronto airport and drove down to Hotel. Ease of dropping off cases from car. Choose to Park car myself in undercover multi story car park owned by Hotel and connected by undercover Walkway. Check in was quick and Staff were extremely pleasant and welcoming. Especially Holly . I had upgraded beforehand to a room with... More 

Helpful?
1 Thank Sparkez
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Sparkez, Thank you for taking the time to share such wonderful experiences you had while staying with us at the Sheraton on the Falls! Guest feedback means so much to us, because we can determine what elements of our guest services can improve on and what we can continue doing to ensure complete guest satisfaction. You've mentioned so many... More 

South Shields, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 days ago NEW

As a person who always finds some negative comment to put in a review I have to admit defeat, so for the first time I can not think of a single thing about our time at the Sheraton that I was unhappy with. We go an upgrade to an amazing Falls view room for not too much extra. Dining is... More 

Helpful?
1 Thank Jifta
Nottingham, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 days ago NEW

My friend and I were on a 2 centre trip, Niagara Falls being the first stop at the Sheraton. Because of this we didn't expect to get a view of the falls but we did! The room was a 2 bedded one with a fridge and coffee machine which could also do tea. The staff were very, very friendly and... More 

Helpful?
2 Thank BarbE415
Norcross, Georgia
Level Contributor
154 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 6 days ago NEW

This hotel is in a good location, and the rooms facing the falls offer excellent views, especially on the high floors. But the hotel decor is old and drab,and some of the staff seem annoyed to be there. The exception is the staff in the Club Lounge and the bartender (Hannah, I think>) in the lobby bar, who are excellent.... More 

Helpful?
Thank KatsuJK
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Fallsview Buffet
Fallsview Buffet
Cuisines: Italian, American, Canadian
Windows by Jamie Kennedy Fresh Grill & Wine Bar
Windows by Jamie Kennedy Fresh Grill & Wine Bar
Cuisines: Contemporary, American, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 

Additional Information about Sheraton on the Falls

Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Location: Canada > Ontario > Niagara Falls
Price Range: $97 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Reservation Options:
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton
Hotel Style:
#1 Casino Hotel in Niagara Falls
#3 Spa Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton on the Falls staff and other travelers.
78 questions
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Questions? Get answers from Sheraton on the Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book a 'fallsview' room. It's worth the extra money.”
 of 5 bubbles andy139, 4 days ago | Read review
“I wouldn't worry about the view from your room, unless you plan on spending a lot of time there - we didn't!”
 of 5 bubbles jusmy2centz, 5 days ago | Read review
“If you wish to pay a suplement you can have a Falls view room,but not neccesary”
 of 5 bubbles gburfield2016, 5 days ago | Read review
“If your going out of season book a basic room then ask the cost of an upgrade on arrival”
 of 5 bubbles Jifta, 6 days ago | Read review
“High floor, falls-facing”
 of 5 bubbles KatsuJK, 6 days ago | Read review
5 of 5
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