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Sheraton on the Falls

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Sheraton on the Falls
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6,408 Reviews from our TripAdvisor Community

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Showing 5,801: English reviews
Toronto, Canada
Reviewed 2 days ago NEWvia mobile

We stayed here with my eight month old son for two nights. Now, if I was going to rate our stay based on the original room they gave us upon check in, my rating would be a one lol. We were first provided a room on the third floor that had no exterior window? The "window" looked into what looked...

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Helpful?
1Thank Amanda A
Reviewed 2 days ago NEWvia mobile

Fabulous experience!!! My initial booking had a city view, upon registration I was offered a room with a falls view without a charge. The room was great, staff was helpful and friendly. At the end if our stay we had a 94.00 tab and was taken care of by hotel. I can't say enough to about the staff perfect 10!!!

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Thank Lola2030
Burlington, Canada
Reviewed 2 days ago NEW

We have been at this Hotel many times ,We always have had excellent service at this hotel, And it is close to the falls and one of the casinos on clifton hill ,Our room was on the 22 floor overlooking the American and Canadian falls very beatiful during the day and at night with the lights on the falls,We stayed...

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Thank MisterMarks
Horley, United Kingdom
Reviewed 2 days ago NEW

Travelling with a group in which some of us were staying overnight, we asked the concierge to look after our cases as we were booked into the falls restaurant and wished to book into our room afterwards, this was met with some derision until a colleague stepped in to assist. The room was pleasant, big bed, charger unit for phones/iPads...

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Thank Mick C
Redhill, United Kingdom
Reviewed 2 days ago NEW

When we first arrived we had been travelling from Toronto and were going on a day trip so wanted to leave our baggage until we could check in. The older gentleman on the concierge was quite rude and unhelpful to start with but when the tounger gentleman assisted him he was able to take our luggage and give us tickets...

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Thank 62MQ
prestwich
Reviewed 2 days ago NEW

Very good hotel. Booked a traditional room and asked about an upgrade when booking in and was offered a complimentary upgrade to a partial view of the falls or a full view with a charge. We chose the full view and was not disappointed. Not only did we have a full view of the falls the bathroom also had a...

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Thank faythompson
Reviewed 3 days ago NEW

Stayed here for two nights. We had a terrific veiw of the falls from our room. The room itself was clean spacious and airy. Two queen sized beds in our room, large bathroom. The staff were friendly and helpful. We ate in The Falls Veiw Restaurant which had the most amazing veiw out over the falls. The breakfast was good...

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Thank Janine F
Amorgos, Greece
Reviewed 4 days ago NEW

The view from that hotel is stunning, especially from the dining upstairs! Unfortunately our room did not have a window ,the only bad thing,but it was really comfortable,beautiful and clean. It's location is perfect. Water park is great for kids and Arkadia drive them crazy from joy! thanks a lot!

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1Thank amorgiscafe
Wakefield, United Kingdom
Reviewed 6 days ago NEWvia mobile

We booked in at Sheraton on the Falls through Hayes and Jarvis for a special trip. Hotel is situated in the center in good view of the falls and within a ten minute walk to the main attractions. We stayed on a room only basis. City view room was a good size with two queen sized beds- standard bathroom, tv....

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Thank Rachjonjo
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Rachjonjo, Thank you for taking the time share your positive experiences that you had at the Sheraton on the Falls! We love to hear when our guests are able to enjoy so many different activities that the location has to offer like our 80-ft Fallsview Grand Buffet with a spectacular view of Niagara Falls, the local attractions and even...

Toronto, Canada
Reviewed 1 week ago via mobile

The best view of the falls you can get in Niagara Falls (from the Canadian side). The suites are amazing equipment hot tub/jacuzzi tub and a balcony facing the falls. Rooms are cozy, accessible, clean and elegant. The restaurant at the tower is the perfect option for a romantic dinner. And in the morning you can get a all you...

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1Thank Johnson02016
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Johnson02016, Thank you for sharing such wonderful experiences and comments from your stay with us at the Sheraton on the Falls! We couldn't agree more that we are luckily situated in a perfect location of Niagara Falls to be able to take in the breathtaking views of both the American Falls and the Canadian Horseshoe Falls! We are happy...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Fallsview Buffet
Fallsview Buffet
Cuisines: Italian, American, Canadian
Windows by Jamie Kennedy Fresh Grill & Wine Bar
Windows by Jamie Kennedy Fresh Grill & Wine Bar
Cuisines: Contemporary, American, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 

Additional Information about Sheraton on the Falls

Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Location: Canada > Ontario > Niagara Falls
Price Range: $105 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Reservation Options:
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton
Hotel Style:
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton on the Falls staff and other travelers.
83 questions
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See all questions (83)

Questions? Get answers from Sheraton on the Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Join the starwood preferred guest program for benefits”
 of 5 bubbles MisterMarks, 2 days ago | Read review
“Insist on a FULL falls view when booking”
 of 5 bubbles MickC755, 2 days ago | Read review
“The higher, at the front the better to view the falls.”
  • Room with fireplace & sofa on 2nd floor
 of 5 bubbles 62MQ, 2 days ago | Read review
“Ask for an upgrade on arrival if you havn't got a falls view”
 of 5 bubbles faythompson, 2 days ago | Read review
“Ask for a room at the front of the hotel as these overlook the falls.”
 of 5 bubbles 603janinef, 3 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question