So happy to have spent my birthday at the Sheraton On the Falls Hotel! The perfect experience started right from check in... exceptional staff, friendly and professional. We arrived around noon and did not expect our Corner Fallsview Suite to be ready for check-in but it totally was and the check in was so smooth. We were on a casino package which included a $50 casino voucher to spend, $20 off at the spa, 2 comp drinks at lobby bar or Hard Rock Cafe, dinner discounts, wine tasting passes, the list goes on, truly great value and we took advantage of it all. I told the staff at check in it was my bday and they asked if I preferred white or red wine and a bottle was sent up to our room to enjoy. The corner view falls suite was such a treat -spacious, spectacular views of the falls and Clifton hill, and a balcony. I especially enjoyed the deep soaking tub that overlooks the falls...bring some bubble bath and enjoy a glass of wine and take in the views. I changed into the robes provided and headed to my bday spa appts, so conveniently located on site. The spa is gorgeous and it wasn't too busy being there the first week of Jan...they had brownies and a non alcoholic drink in a champagne flute for me to enjoy in between treatments, I was blown away by that extra effort. Nice touch Christienne Spa! Next was our comp drinks in the lobby bar, and onto dinner and the casino. The location of this hotel is prime, we didn't even have to go outside to access all of the amenities, including the Niagara Casino. I felt welcomed from the moment we arrived, and kudos to the check in staff for setting the stage for a wonderful, relaxing overnight stay. We are returning next week and bringing my parents for some more R & R.

The best Hotel if the location is the only criteria. Having said that parking can get expensive. In itself, the Hotel does not have its own parking lot. Rather is using the parking shared with Casino Niagara and Crowne Plaza. Not a biggie but it adds to your journey. Good thing is that you can connect through going all indoor, which is not properly signaled but it is doable. The room had a view of the American side, a normal type of room. Nothing to note. The bathroom ceiling is ridiculously low, must be around 6ft. You do feel cramped in there. For all intents, it is a functional Hotel. Though it is not a 4 star based on modern amenities, as reception + the room makes it feel like a dated 3-star. Though the breakfast buffet and the next door Massimo Italian Restaurant, with spectacular Falls views remind us that sometimes you pay extra for the location and view. Would I ever go back? Not likely.

My wife and I drove to Niagara Falls on the 29th of December for our anniversary. Upon arriving and checking in, we went to our room. The room was average, but the view was exemplary!!! A great vision of both Falls, and high enough to enjoy the sights. The check-in process is very flawed, it was slow and took almost 45 minutes from when we got in an EXTREMELY long line until we received our keys. In our room, we had no robes, slippers, or expected amenities. Although we had booked weeks in advance because it was our anniversary (which they acknowledged in our reservation) they failed to do anything special to make us feel welcome. I reminded them before we went to dinner at 8:30 PM and the front desk staff was caught off guard (apparently the anniversary note wasnt annotated) and said they could leave us a bottle of wine. I asked them to do it between 9 PM and 10 PM as we would be out and it would be a nice surprise when we got back. They said they would make sure it happen, yet upon our return at 11:30 there was nothing there. Instead, at 8:30 AM we were woken by a knock stating they had a bottle for us. I asked them to leave it at the door, and when I opened the door to get it there was only a bottle and a note.....no glasses or even a tray. This was something I had never experienced, and I was surprised that a hotel owned by Marriott would have such poor service. We enjoyed the view, but were very ready to leave this hotel early the next day. We had hoped, due to reviews, that our anniversary would have been met with better customer service. Be advised that, at least at this location, the great views are paired with substandard customer service.