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Comfort Inn Lundy's Lane

Traveler (78)
Room & Suite (43)
Pool & Beach (13)

About

#44 of 123 hotels in Niagara Falls
Location
Cleanliness
Service
Value
Welcome to the Comfort Inn Lundy's Lane located on historic Lundy's Lane in Niagara Falls Ontario Canada.When visiting our property we offer 2 sections.A Deluxe year round Interior Section or our Sping and Summer popular Courtyard Section. No matter which section fits your budget you are insure a Clean comfortable room with helpful Staff. Our hotel offers Free Parking, Free WIFI, Free Morning Newspaper, Free Local and Long Distance calling within Canada and the USA, 24 hour Front Desk Service year round, Indoor Heated Pool and Hot Tub, A Fitness Center, Elevators, An On site IHOP, Inroom and 24 Hour Lobby Coffee, Hair Dryers, Pay Pre-view Movies , Full size Iron Boards and Irons, TSN/CNN/SPORTSNET/CBC and many more TV channels are available. The Comfort Inn is located a 7 minute (3.5 kms or 2.2 miles) from the Falls, Casino's and Clifton Hill. Seasonal Shuttle service provided by the Niagara Parks stops right out in front of our hotel. Right nextdoor is the Canada One Factory Outlet Mall! We also offer guided wine and beer tours thru the Niagara region starting at $30 per person. We offer meeting rooms with all the usual required equipment and meals are available. Our upgraded rooms offer Fridge , Mirco and 42" Plasma TV's . We have some GREAT restaurants within a 1-5 minute walk from our front doors such as Fast food(Burger King), Italian with 2 local favourite (Mick and Angelo's) and (Johnny Rocco's) to another local favourite Falls Manor servering home cooked meals to Chinese and Sushi restaurants. Come stay with us and see why we are getting some great reviews on Trip Advisor!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Game room
Horseback riding
Car hire
Parking
Free internet
Wifi
Internet
Hot tub
Indoor pool
Heated pool
Vending machine
Meeting rooms
Massage
Baggage storage
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
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Room features
Non-smoking rooms
Air conditioning
Desk
Safe
Iron
Coffee / tea maker
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Vietnamese
Hotel links
Visit hotel website
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422Reviews
2Q+A
100Room tips
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Popular mentions
WARNING; Do Not Stay Here!!! When we entered the hotel, we could clearly tell this was a very outdated location. When we entered our room, we received our confirmation. The room was smelled very musty and moldy. Outdated carpet, décor, bedspread and a very outdate air condition unit that DID NOT work. I perform inspection for medical practices and utilize a black light to check for cleanliness and body fluids. Bedding was stained and I showed the front office staff. Instead of changing the bedding they placed cleaned bedding on the “nasty” bedding. I pray we do did not encounter bed bugs. Can you say poor customer service? My family complained to John and he was VERY rude and threatening! What happened to Customer Service skills??? We have placed a formal complaint on the hotel and Manager John.
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I am group tour operator who had 18 rooms booked there. The GM did not return my calls so that he could be advised the room no had increased from 15 to 18 rooms, room 2123 had blood in the bed, was not clean, other travelers reported nasty conditions, door locks not functioning, did not keep group together, stopped up toilets and malfunctioning lights. no restaurant close and the staff prepared groups breakfast with an electric frypan setting off the fire/smoke alarm at 4am. this occurred directly across from my room and my motorcoach driver's room. My customers very dissatisfied and I will not use or recommend this property.
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This is not a review it is a WARNING! Do not stay here. Air conditioning did not work in my room. Sheets stained. All kinds of stains and splatter patterns on walls. Carpet filthy. Bathroom was clean - that's the only thing I can say good about this place. My 84 year old parents couldn't access their room - card reader not working and we were told there was no maintenance on duty. Front desk staff had to be called each time they wanted to enter their room and "pick" the lock. When I tried to discuss my concerns with the manager, he yelled, "you are the problem. You've done nothing but complain since you got here. You are rude." Yelled all this at me in the lobby in front of other patrons. He was very disheveled - wearing apron, covered in sweat. Looked like he had stayed in a hotel room on a very uncommonly hot night in Ontario with no air conditioning! When I asked for his name he grabbed a business card from this location and wrote, "JOHN!" Would not give last name. Would not give me his supervisor's name. Only provided the 1-800 number for Comfort Inn that you use when making a reservation. I was with a tour group. Others in our group had serious plumbing issues and their rooms were dirty. Stay away from this place or big "John" will yell at you if you complain about anything. I've called and logged a complaint with Comfort Inn - will see if I get a response. Have never written a review or called to complain before and I have traveled frequently. But never have I been accosted by a manager or any other member of a hotel's staff. Boooooo.
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Pros: we stayed in this hotel because it was on the route for a wine tour pickup we were doing. Was right next to a nice restaraunt, which was nice, but far from anything else. I didnt notice that the hotel was dirty like other reviews. However I would not stay here again Cons: i paid 150$ for one night in this hotel. I would have expected it to be nicer than that. Its in a large tourist area, it should be a little more catering The beds were awful and hard, blankets were paper thin, They are old and definitely need to be replaced (other people have taken photos - those are accurate, same with the mattress pad) The toilet paper roll was clearly not replaced from the last guest (this should just be done, come on, Shouldnt be a half used roll in the room) I didnt find the staff overly nice, majority were ok, only one was rude, but they certainly didnt go out of their way. My friend and i went downstairs at around 12:30 (just after midnight) because we were thirsty and didnt want to drink tap water. We asked if there was a vending machine, found it. no water in it, and certainly the vending machine needs to be replaced. So we asked the gentleman at the front desk if they ahd some water (maybe they just didnt fill it) and he said it sold out (why wouldnt someone go to the grocery store to get more knowing its a saturday night?!?!?!) this is the first hotel ive stayed at in years that hasnt had a bottle in the room. he suggested we walk to the convenience store Who tells two girls to walk to a store alone after midnight??? when we adressed it the next moringin with the female staff she just said ya we usually sell from behind the counter but we got sold out and shrugged. Seems like a basic thing all hotels have, but no one here seemed to get that. Also - the deposit for ths room is 250$ i kid you not, Although its just a deposit, ive stayed at the nicest high end hotels in toronto that still only charge 100.00 deposit. 250$ for an overpriced motel room is a little out of line. 2* rating for this place is about accurate. I wont be staying again
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For one night, the price was right, the location is close to everything. The bed was comfortable and clean. The only issue I had was when we went to check into the room at around 4:30, and wanted to drop off our bags; when we got to the back building go to the room there was a parking lot party happening in the spot that was right in front of our hotel room door parking spot. We decided not to unload with all of them sitting there drinking. Really didn't matter, they were STILL there when we went back at 11:30 pm. Still drinking and loud. We were so tired from our day that we cranked up the air conditioning fan and blocked it out. Management needs to have better control over this and the time is it allowed to continue to into the morning hours. The back building has been remodeled, very nice, but you can hear the people in the room above you walking around, and every time the toilet flushes or water runs. Needs some sound proofing...
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PRICE RANGE
$72 - $162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn lundy`s lane hotel niagara falls, comfort inn niagara falls, niagara falls comfort inn
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
148
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