...The location is superb if you want to avoid the Vegas strip-like tourist area and only do non-boat Falls viewing...

...The location is great, although you still have to pay $3.50 one-way to ride the railway/funicular unless you want a longer walk... I would definitely recommend staying here for its excellent view and location...

...Hotel location is farthest hotel location from the entertainment area...

...If you have to walk to the convention center it’s a great location...

...I don't think I would pay for the cost of a room outright for this location...

The Marriott has an incredible, prime location right on Canadian falls...

...Very busy, high traffic hotel because of its location...

Although the location is excellent and lobby is nice, the mattress in the room was poor...

Excellent location right in front of the falls...

...To start with the positives, the customer service at the onsite restaurant for dinner and breakfast was great, the location was good and the views from our room of the Falls were terrific...

...Very convenient location but park at the taco restaurant to save $$...

...The location was great, I got my suite upgrade to a King/falls view junior suite...

...This place has a great location giving beautiful clear views of both falls uninterrupted...

Well what to say about this hotel, location is everything, the views from the bedroom window, we were on the 11th floor, room 1126, were spectacular, this review would have been a 4 for the hotel but 5* for the view...

...It doesn’t matter when you go this hotel has a great location...

...The location is great as is the overall view...

On the positive side the views & location are great, really the perfect place to stay if you want the full experience...

...In summary, fantastic location, decor needs work and don’t bother with the spa...

...The location was great and easy to get to all the attractions...

Easy to find, great location... Pros: location, views, Starbucks, gift shop, concierge in lobby, Restaurants on premises, but be aware no food available at hotel after 11:30pm...

This is a very good Marriott property in an ideal location with outstanding staff...

...Best location in Niagara Falls !...

...Also, a well lit mirror above the dressing table would be a very welcome addition...

...We loved the two comfort chairs facing the window, with a table in-between - it was perfect for our takeout dinner and brunch...

...Corridors could do with some better lighting and redecoration but overall the hotel does exactly what you want, position A over the falls...

...Two comfortable chairs faced the window. The bed and pillows were very comfortable, and the shower was superb...

...Room is on par with a mediocre motel room, complete with peeli g wallpaper...

...In addition, the decor and furniture in our suite very tired and worn out...

...Our room was an updated one although not clean and falling apart multiple lights broken, hanging, dirty...

...The Furniture is old & worn out & The room need updating !!...

...The room was never made up properly...

...The room was well appointed with fridge, safe, comfy bed and in this case a whirlpool bath as well as a good shower, it was a good size with coffee maker and bottles of water...

...A nice added touch in the room was a loveseat immediately in front on the window giving you the opportunity to sit and stare at the falls both day and night...

...Nice room but the shower/bathroom design was a little strange and cumbersome...

...The room was perfect, the ambiance of the falls was WOWWW...

...It has a quiet classy vibe, and It’s in a quieter part of the region, which I loved. Our room was really nice-I absolutely recommend the superior Fallsview rooms...

...I'm sure the pullout bed is fine (didn't try it) but as a couch & the matching chair should be tossed over the falls...

...It looked relaxing since someone was playing the guitar and it sounded very good...

...The room itself had a comfortable King bed and 2 chairs...

...The rooms were spotless with ultra-modern decor...

...There's no cups/mugs for coffee and there's no tea in the room...

...Clean, neat - everything you would expect from a Marriott...

...This hotel was part of a tour we booked (next stop New York with an overnight hotel stay before transferring to a cruise along the New England coastline). We walked in the room on the 5th floor to the amazing sight of Niagara Falls - we had not expected to see the Falls from our room... The hotel is very good, and particularly well located... Something I didn't like was the paper cups provided in the room - a couple of normal cups or mugs would have been so much better...

The view is amazing but that’s all you are paying for if you upgrade to a fallsview room... For the exorbitant cost of a room it would be fair to honor reservations instead of handing out rooms with amenities to those who arrive first... We booked a room with a tub and were told on arrival none are available... Room is on par with a mediocre motel room, complete with peeli g wallpaper...

We selected the Marriott Fallsview for its view and our Superior Fallsview Room 1726 had a perfect view of the falls, including watching the nightly fireworks (at a distance)... The bed and pillows were very comfortable, and the shower was superb... The WEGO bus passes (included with our room) were great... I would definitely recommend staying here for its excellent view and location...

...We were in room 1502, and the only two things good about the room were the view and the comfy beds... The people in room 1501 (the last room at the end of the hall) kept rattling the connecting door...

...Overall an excellent option Pro: We stayed in a superior falls view room (high floor) and the view really was breathtaking... Starbucks right in the lobby Cons: The rooms were very hot in summer even with ac set to 62...

...The rooms are old and not at all what the pictures show... Obviously the room was not cleaned well because the king bed was so wrinkled it looked as though they never changed the sheets... We decided to drive home at 9:00 pm instead of actually sleeping in the room...

...Expedia listed the room as having a view... Thirty minutes into unpacking, another hotel guest uses a key card to enter our room!... He was assigned room 512 (ours) after requesting a room change due to cockroaches!... We eventually came to discover our own roach, so I don't think he would have liked room 512, either... I have never left a hotel review before, but will do so on every platform I can think of in this case... They flatly refused to give us a rate adjustment for the other three nights spent in a room with no view...

The room was nice, however, I paid a lot of money for a view of Niagara Falls ... When I asked to be moved, the hotel indicated that no other rooms were available... I didn't even receive an apology for the misrepresentation of the view from the room... When I requested extra towels for my room, I was told they didn't have any, when I asked about a fan for my room, they told me they would get with housekeeping and get back to me that evening...

...She made a recommendation for a higher level floor, slightly smaller room, and slightly lower price. Our room was excellent, with a luxurious king bed and hot tub for two with jets...

...Nonetheless there were a couple of issues with the room which were disappointing. The category of room was to be queen superior Fallsview but the bar above the window ( which didn't open) was a bad obstruction to the view if sitting down to enjoy it... I don't recall these issues on our last trip pre covid so perhaps the room category?... That should be stated clearly in description as a Fallsview room should have a full one... Finally there was a minor issue as there was no body lotion in the room...

...There is only one mirror in the whole room, if you have a wife that wants a mirror in the morning let alone another couple in the room this is going to be a problem - buy a $10 mirror and just stick it anywhere 6...

...There were so many dirty wet towels and robes strewn around the place and lots of empty alcoholic glasses and cans everywhere...

...The hotel itself is nice, nothing spectacular. The room was clean, and the bathroom is a nice size... The temperature in our room was HOT, 76 degrees Fahrenheit... We reached out to the front desk and advised us that ALL of the guest rooms are on 1 system and set on heat... There are no windows that can be opened in the room so they told us that there only suggestion was to turn off the thermostat and hope that the room would possibly cool down... That night was miserable because even with the heat off the room did not cool down... They helpd a little bit, but we have been so uncomfortable the past 4 days and the room temp has only gone down to 72 degrees Fahrenheit, so after 4 days here, it's still hot and stuffy...

...Once we got to our room it appeared clean until we noticed the ‘clean’ drinking glasses had something smeared on them... I was also disappointed that there wasn’t a safe in the room...

I just checked in and see my room is near the elevator and in front of the Ice Machine. I called FD asking if there's a way I can change rooms since I'm a light sleeper and ask if there's a bath tub option... There's no cups/mugs for coffee and there's no tea in the room... I chose this hotel from my friend's recommendation but this is not the right place to spend your money...

...Clean, neat - everything you would expect from a Marriott. We just finished our stay, 2 nights in the same time of room as we did before, Superior Queen (2 beds) on a high floor with a view of the Falls... Dust on the countertops everywhere, the beds werent made up (bedsheets werent attached to bed), and when we trying to fix the bedsheets ourselves, we of course had to do move the duvet...

...and was very excited to use the beautiful facilities... When I asked staff, I was told the door has to be closed properly in order for the room to warm up... Both saunas out of order, but staff is unaware?... Then, to make matters worse, I left behind my boots in room 711... There was not time for a new guest to check in, so...at best the cleaning staff is so bad they missed a pair of boots in a room, or at worst, someone took them... With all the hotels to choose from in Niagara Falls, why would I ever want to come back here?...

...Yes this hotel has great views and is within walking distance of the falls and restaurants... It may sound strange to you but I was not about to wash myself with the big towels in the room... We had a partial view of the falls but that's ok because I had reserved the CAA no view room... When I advised the front desk of our early departure, the young lady took my room number and she never advised me that they would still charge me for the room, the service fee for visitors and the municipal accommodation tax!... That is quite a negative surprise especially that like everyone, we wanted to encourage the Ontario accomodations and tourism... I am sure that they were able to give our room to another guest as it is always busy... Please read carefully the small prints when you book your rooms and carefully check your invoice when you receive it...

Upgraded to a loft room which had the floor to ceiling window for a spectacular view of the falls, this was the highlight... Overall an ok stay but underwhelming and I would expect better options for the price...

...When the telephone situation could not be rectified I requested a room change. Was offered a lower floor room...ah, No... We were finally moved to a room on the same floor... *This property is overpriced and not up to Marriott standards...

...The spa, which features prominently on the website is an additional cost; with highly i flared prices compared to southern Ontario high end spas... Just to use their hot tub it’s $60... The queue at Starbucks is quite long and the prices inflated relative to local prices…(it’s not a corporate store so can’t earn Stars) and two grande coffees and two breakfast sandwiches cost $43... Basic cable tv was on offer and lots of charging ports which was nice…my hubby brought his laptop to do a bit of work and the little chair and table overlooking the falls was a nice little spot for him to work...

The view is amazing but that’s all you are paying for if you upgrade to a fallsview room... For the exorbitant cost of a room it would be fair to honor reservations instead of handing out rooms with amenities to those who arrive first... We booked a room with a tub and were told on arrival none are available... You pay for a view and nothing else...

...The parking was very expensive we opted to park the car ourselves (still expensive) which was annoying but the hotel gave free WEGO bus transportation so we used them to avoid going to the car... We didn’t need to pay for expensive restaurants with a view because we had that view from our room...

...Considering this is rated the #1 hotel in the area I was very disappointed... You could pay $55 per day to use the “spa” pools... Considering we paid over $500 per night for a room there is also a hotel fee and $39 per day for self parking (8 min walk around the block)... The hotel does not offer an affordable food option...

...The view of the Falls is great, that is why you spend so much to stay here... Marriott needs to hire and train enough staff and invest in cleaning the place!... The mandatory “Destination Affinity Fee” is an atrocious money grab - a classic tourist trap - beer and distillery samples are mere ounces for two served by surly servers!...

...We got a suite with a view on a high floor and our room was not ready so we got a room with a small view of the falls which defeated the purpose of paying for a view...

...Very congested outside at the car drive in area where you can opt for valet parking (59$ plus taxes a night) or self parking about 5 minutes walk away (39$ plus taxes takes it to 47.55$ a night)... We were surprised a few days later to see on our card statement a cost we weren’t expecting... We had been charged correctly for the car park, but also had the following charges: (1) 2 nights ‘Destination Affinity Fee’ plus taxes... No other hotels on our Canada trip had charged us this, and still unclear why we had this to pay... The response from Marriott suggests that this is for WiFi access, 2 samples of wine or beer, spirits tasting at Niagara Distillery and beers sampling from Niagara brewery, etc etc...

It's embarrassing to admit how much time I spent researching the best hotel with a falls view that wouldn't make me bankrupt... I did not pay for a high floor, which probably worked out in our favor, as the smoke from the Canadian wildfires was a bit thick when we arrived, and I could still see the falls clearly from our window, as well as the fireworks show later that evening...

...The reasons that this property did not get a 5-star rating from me is: hotel parking isn't cheap ($39 self-park, $59 valet, per night), and the lot is still a distance from the hotel. I believe that it is on the property of a separate Marriott next door... Fortunately, my son was happy to wait in the line in exchange for a Frappuccino!...

We ended up staying here after the Sheraton Niagara Fallsview Hotel booking by their so called Manager Adrian went downhill...

...I booked a "spa package" and when I checked out it seemed like they'd never seen this before, 30 minutes trying to get the bill right 2... There is only one mirror in the whole room, if you have a wife that wants a mirror in the morning let alone another couple in the room this is going to be a problem - buy a $10 mirror and just stick it anywhere 6... The furniture is unusable, it's the most awkward stuff and you literally can't sit on it... I'm sure the pullout bed is fine (didn't try it) but as a couch & the matching chair should be tossed over the falls...

...We paid extra to use the spa (£37.50) for the 3 outside pools, 2 saunas and 1 indoor pool... When we tried to raise it at checkout we were told there was nothing they could do we’d have to speak to the spa staff!... We’d stay here again, but wouldn’t waste our money on a dirty spa!...

...The breakfast buffet ($30) did not have as many options so we only ate there 1 day and went out the rest of the time... I will be contacting Marriott corporate regarding this issue...

...HCM Ben 2/5 a minute ago on Google We asked for soap , towels and bottled water ( just the basics ) and we never got it ... Why does a guest after having traveled on a vacation and who has paid big dollars for 2 rooms ( that has a check in at 4pm, and check out at 1:00 pm) with less than 24 hours in it , have to go down to get their own amenities?????...

...If you do go, take the Falls Incline Railway to save a lot of walking $3.50 each way... $28 each but there is a lot to see and a great view of the Horseshoe Falls from the bottom...

Be careful when booking at this location as their “riverview” rooms are falsely advertised...

This is a very good Marriott property in an ideal location with outstanding staff... Everything is expensive, but you expect that in a tourist area like Niagara... We tried the jacuzzi the first day, but it literally took 30 minutes to fill the tub, so we skipped it the rest of the trip... We tried Morton's for dinner and the food was just average and incredibly expensive...

...I have been informed before I checked in with the special package deal... To add insult to injury, there were 2 HST fees on the bill and a resort fee... If I had paid for the spa package, why do I have to pay a resort fee?... With all the hotels to choose from in Niagara Falls, why would I ever want to come back here?...

...Was offered a lower floor room...ah, No... Redeeming that coupon at the front desk was like pulling teeth... *Paying Marriott prices one expects housekeeping, an efficient, friendly front desk, repairs/issues addressed with first request, a concierge !... *This property is overpriced and not up to Marriott standards... *Why Marriott allows their brand to be tarnished by franchisees charging Marriott prices with Motel 6 level service is ludicrous...

...It may sound strange to you but I was not about to wash myself with the big towels in the room. We had a partial view of the falls but that's ok because I had reserved the CAA no view room... When I advised the front desk of our early departure, the young lady took my room number and she never advised me that they would still charge me for the room, the service fee for visitors and the municipal accommodation tax!... This surprise bill was for $441.89 for one night!... If you do not wish to be surprised, please read carefully the fine prints when you reserve... After a few calls and e-mails with the hotel, I was not able to get reimbursed (except for $54,06 for amenity fee charges) but it is sadly my lost... Charged us $15.95 plus HST per day for Wi-Fi (which is usually free to guests), a bottle of water, a coupon for beer, wine tasting in Clifton Hill and a wego pass... but we do not drink alcohol nor did we take the bus...

...Housekeeping on the 17th Floor very pleasant and helpful... The shampoo, conditioner and soap dispenser is placed too high on the shower wall to be convenient...

...Surfaces like nightstands and inside of window need cleaning... Ran out of body wash after first shower 5... I know new beds would be a heavy cost, but I’d be a lot more happy if surfaces in the room were cleaned...

...Nobody cleaned up my room the first day...

...When I requested extra towels for my room, I was told they didn't have any, when I asked about a fan for my room, they told me they would get with housekeeping and get back to me that evening...

...Marriott needs to hire and train enough staff and invest in cleaning the place!...

...Zero complaints- it wasabi awesome stay- hotel staff and guests are friendly; the room was clean and spacious, the shower pressure great, the breakfast worth including when you book...

...Room clean and nicely appointed...

...It is is the first time I have not left a tip for the housekeeping staff...

...Only one towel, one hand towel, no face cloths... After annoying the front desk for an hour someone came and changed the sheets and brought us face clothes... We did manage the next day to get a couple towels and tissues from the maid in the hall...

...After calling for 3 days they came and made the beds but that’s all...

...The room was clean and customer service was exceptional...

...We’d stay here again, but wouldn’t waste our money on a dirty spa!...

...HCM Ben 2/5 a minute ago on Google We asked for soap , towels and bottled water ( just the basics ) and we never got it ...

...Room was very clean, beds were comfortable...

...On top of that the front desk a manager asked the housekeeping staff to knock on my door...

...Call the front desk, speak to housekeeping and am told no boots found... There was not time for a new guest to check in, so...at best the cleaning staff is so bad they missed a pair of boots in a room, or at worst, someone took them...

...Not enough towels in the room- only 1 towel and 2 people in room, no fave towels, Kleenex box was empty...

...The room was not made up/cleaned when we arrived. Indeed it was cleaned/freshened only once in a 4 night stay at our request...

...What happened to Marriott's 'Commitment to Clean' ? *Paying Marriott prices one expects housekeeping, an efficient, friendly front desk, repairs/issues addressed with first request, a concierge !...

...Hotel is updated, clean, quiet and everything we needed within walking distance...

...The parking was very expensive we opted to park the car ourselves (still expensive) which was annoying but the hotel gave free WEGO bus transportation so we used them to avoid going to the car...

This was the worst hotel experience we have ever had, and we travel a lot... We were offered free parking for our inconvenience, and received ONE out of four nights in a room with a view... The desk manager that I spoke with personally was amazing and did her best to help us... The Guest Services Manager (Jackie) I emailed with, who was at first very kind and professional, was absolutely done communicating with me once I mentioned booking through Expedia, as if it is Expedia's responsibility for us not getting what we paid for...

...Very congested outside at the car drive in area where you can opt for valet parking (59$ plus taxes a night) or self parking about 5 minutes walk away (39$ plus taxes takes it to 47.55$ a night)... The rooms were clean and spacious, with comfortable beds and modern ensuite facilities... We dined in for breakfast and dinner and all perfectly good quality with attentive staff serving... As checkout was busy it was agreed that our bill would be emailed to us... Having not received the email that was supposed to have been sent at the time, it was chased up and eventually sent onto us... Surprised at this – our recollection of this is that we were handed a leaflet at check-in where these offers were being provided free... We have further asked Marriott for clarification but they are now not responding to our email... (2) Tip money that we had already paid in cash at the time to the server!...

...Get a Superior Guest Room and ask for falls view side of hotel... The hotel will give you coupons that include WEGO bus pass that will take you anywhere a tourist may want to go... There are three routes the bus takes... The bus stop is outside the front door--just ask where it is...

...The staff at the front desk and the cleaning staff were very friendly. Our room was clean, beds were comfortable, and the view was amazing... The coupon for a complimentary wine or beer at the hotel bar was a nice bonus, as was the coupons for tastings at a nearby brewery and distillery... The hotel also provides Wego passes, which we didn't use, but I'm sure that was a nice perk for many... Fortunately, my son was happy to wait in the line in exchange for a Frappuccino!... We prefer hotels where the rooms have microwaves, and ours did not have one...

...Beyond the splendor of the Falls which this hotel offers, I want to give a special shout out to , Patrizia Suter the front office manager. She was more than helpful in not only resolving a potentially horrible booking glitch ( which in less talaented hands could have turned out badly)... Just as importantly, she skillfully defused a very unhappy customer's (mine) disappointment and frustration... All in all, chosing the the Marriott Fallsview Hotel and Spa is a no brainer if you are planning a trip to Niagara Falls...

...The service is Marriott standard, professional but lacking personal touches. However they do offer a rather nice breakfast buffet with an omelette station and the usual on-site Starbucks is also available for guests in the morning...

...One the downside, there are a lot of things that could be better 1... Maintenance - the shower fan was so wobbly & noisy that I thought the neighbours would complain, it sounded like a jet taking off 3... Maintenance - the drain cover in the centre of the bathroom wasn't attached so we'd keep knocking it off and looking down a nasty hole 4... The shower wand holder was falling off in the shower, it just needs someone with 2 minutes and a screwdriver 5... There isn't a little rack to put your suitcase on, small thing but don't they usually have these things?...

...Incredible views and the staff were friendly and pleasant. Very happy with the Starbucks in the lobby, Our room was on the 23rd floor and the views were amazing... The electric fire by the window didn’t work and the shower was one of the worst I’ve ever had in a hotel, literally just a trickle of water from the shower...

...The hotel is lovely and the staff are helpful... The Starbucks in the lobby was a good addition for our morning coffee, but service could be slow at times... We paid extra to use the spa (£37.50) for the 3 outside pools, 2 saunas and 1 indoor pool... When we tried to raise it at checkout we were told there was nothing they could do we’d have to speak to the spa staff!... We’d stay here again, but wouldn’t waste our money on a dirty spa!...

...HCM Ben 2/5 a minute ago on Google We asked for soap , towels and bottled water ( just the basics ) and we never got it ... Why does a guest after having traveled on a vacation and who has paid big dollars for 2 rooms ( that has a check in at 4pm, and check out at 1:00 pm) with less than 24 hours in it , have to go down to get their own amenities?????...

...The room was clean, and the bathroom is a nice size... We reached out to the front desk and advised us that ALL of the guest rooms are on 1 system and set on heat... The next day, we got an Uber to Walmart and purchased 2 small travel fans... They helpd a little bit, but we have been so uncomfortable the past 4 days and the room temp has only gone down to 72 degrees Fahrenheit, so after 4 days here, it's still hot and stuffy... I am very disappointed in Marriotts inability to come up with a solution for us...

...When reporting this to the hotel, I was given an unsatisfying response about the direction that the river flows in... In addition to this, the spa ran out of robes and slippers, and check in to the hotel and breakfast were 30min+ wait...

...I called FD asking if there's a way I can change rooms since I'm a light sleeper and ask if there's a bath tub option... I politely asked the agent but she is rude talking to me as I'm asking also for robes and slippers after 30 mins my requests are still not delivered called FD again but she's in a hurry to hang up and keeps mentioning that "We are sold out for today"... There's no cups/mugs for coffee and there's no tea in the room... I know the busyness and complaints everyone is taking but don't forget to work professionally... I would totally say this is the worst I experienced in a Marriott chain... It is Friday night and acceptable it's busy but everyone is your guests and guest's satisfaction should also be your top priority... Heads up to the house person who delivered my requests and says apology and even try to make my stay much more comfortable but I'm already disappointed with the agents I dealt with earlier...

I requested a late checkout at 11am est stating that I was a Silver Elite member for over 5 years... Then I sent a chat to the hotel using Bonvoy App and the front desk manager, Eketrina (pardon the spelling) said as I was a Silver Elite member I only had limited rights to ask for a late checkout based on the availability... On top of that the front desk a manager asked the housekeeping staff to knock on my door... Now I was totally stressed & called Marriott customer service to lodge my complaint...

...The female working very condescendingly asked if I was sure I had the right hotel because the Marriott at the Falls is across the street. I had to tell her at least five times that this is the hotel I reserved... Not enough towels in the room- only 1 towel and 2 people in room, no fave towels, Kleenex box was empty... Overall a decent experience and would stay again...

This is a very good Marriott property in an ideal location with outstanding staff... We tried the jacuzzi the first day, but it literally took 30 minutes to fill the tub, so we skipped it the rest of the trip... The daily buffet breakfast is very good and the young lady making the omlettes did a great job... All the restuarant staff were so friendly and attentive... Even though we wouldn't eat their again, the staff was likewise fabulous...

...We had a great view of the falls from our room, the room itself was well equipped with coffee machine and a jacuzzi bath...

...The housekeeping lady from our floor (21st floor) was a sweetheart (I should have asked for her name) because when I was told that there were no clean face cloths in the hotel, she was able to find a couple in the afternoon and left them on our door knob... When I advised the front desk of our early departure, the young lady took my room number and she never advised me that they would still charge me for the room, the service fee for visitors and the municipal accommodation tax!... We received it by e-mail when we were long gone from Niagara Falls!... I am sure that they were able to give our room to another guest as it is always busy... Charged us $15.95 plus HST per day for Wi-Fi (which is usually free to guests), a bottle of water, a coupon for beer, wine tasting in Clifton Hill and a wego pass... but we do not drink alcohol nor did we take the bus... Overall, yes this hotel is situated near the falls, the elevators are fast, the room was quiet and the housekeeping went out of her way to help... Please read carefully the small prints when you book your rooms and carefully check your invoice when you receive it...

...Valet workers are friendly & helpful with many suggestions for places to go, things to do aside from the obvious. Restaurant servers are top notch... *Very long line to check in with only 2 employees out front... *Tour desk not staffed every day and only from 10 until 5...tours begin at 10 so there's no way to book for same day... *We experienced an issue with the phone in our room and had to make 3 trips to the front desk to get anyone to address the issue... When the telephone situation could not be rectified I requested a room change... *Amenity package handed to us at check-in consisted of a pamphlet with coupons for a free wine or beer at 3 locations along with a coupon for a WeGo Pass... The on day 3 the valet recommended WeGo transportation... Redeeming that coupon at the front desk was like pulling teeth... *Paying Marriott prices one expects housekeeping, an efficient, friendly front desk, repairs/issues addressed with first request, a concierge !...

...It seems to be sliding, and relative to the other hotels we’ve stayed at this one is best for a view of the falls, but falls short in most other ways... Parking is valet and offsite like all the others in the area... The gym equipment is very good standard fitness club level... Just to use their hot tub it’s $60... (And the website shows a lovely outdoor spa with a wooden fence de prayed with white lights at night…ki da funny... The shampoo in the shower was nice but the body wash dispenser was broken so I can’t comment... Basic cable tv was on offer and lots of charging ports which was nice…my hubby brought his laptop to do a bit of work and the little chair and table overlooking the falls was a nice little spot for him to work... If you have to walk to the convention center it’s a great location...

...You could pay $55 per day to use the “spa” pools... Considering we paid over $500 per night for a room there is also a hotel fee and $39 per day for self parking (8 min walk around the block)...

...When I arrived, I paid $59 for valet parking for two nights, a total of $118... When I requested extra towels for my room, I was told they didn't have any, when I asked about a fan for my room, they told me they would get with housekeeping and get back to me that evening... Valet parking was supposed to have the car brought to the front of the hotel in around 10 minutes...

...The the room has a small settee and table in front of the huge picture window, you could spend your holiday just watching the view, it changes all the time. The room was well appointed with fridge, safe, comfy bed and in this case a whirlpool bath as well as a good shower, it was a good size with coffee maker and bottles of water... The staff were helpful and included in our package was a 48 free Wego pass, the buses that run around the area... We didn’t eat in the hotel as there are lots of places to eat, there is a Starbucks in reception so there is always coffee and muffins available... We had arrived early so were able to leave our luggage until the room was ready...

...Our room was on the 16th floor, with 2 queen beds. The staff at the front desk and the cleaning staff were very friendly... Our room was clean, beds were comfortable, and the view was amazing... The coupon for a complimentary wine or beer at the hotel bar was a nice bonus, as was the coupons for tastings at a nearby brewery and distillery... We had a car, so the distance to the falls and other attractions wasn't a problem for us... The hotel also provides Wego passes, which we didn't use, but I'm sure that was a nice perk for many... Fortunately, my son was happy to wait in the line in exchange for a Frappuccino!... We prefer hotels where the rooms have microwaves, and ours did not have one... If we return to Niagara Falls, we will likely stay here again...

...A room here is definitely on the pricey side but then guests are paying for that magnificient view... However they do offer a rather nice breakfast buffet with an omelette station and the usual on-site Starbucks is also available for guests in the morning...

On the positive side the views & location are great, really the perfect place to stay if you want the full experience... I booked a "spa package" and when I checked out it seemed like they'd never seen this before, 30 minutes trying to get the bill right 2... The shower wand holder was falling off in the shower, it just needs someone with 2 minutes and a screwdriver 5... There isn't a little rack to put your suitcase on, small thing but don't they usually have these things?...

...Incredible views and the staff were friendly and pleasant. Very happy with the Starbucks in the lobby, Our room was on the 23rd floor and the views were amazing... The electric fire by the window didn’t work and the shower was one of the worst I’ve ever had in a hotel, literally just a trickle of water from the shower... The main reason for the poor star review was because of the spa...

...The hotel is lovely and the staff are helpful. Our room was on 23rd floor and the views were amazing... The Starbucks in the lobby was a good addition for our morning coffee, but service could be slow at times... We paid extra to use the spa (£37.50) for the 3 outside pools, 2 saunas and 1 indoor pool... We were unable to speak to anyone in the spa, as there was no one around... We’d stay here again, but wouldn’t waste our money on a dirty spa!...

...The hotel itself is nice, nothing spectacular. The room was clean, and the bathroom is a nice size... We are on the 12th floor and the view is absolutely amazing!!!... The breakfast buffet ($30) did not have as many options so we only ate there 1 day and went out the rest of the time... Despite there being a Starbucks and a restaurant in hotel, neither one is open to buy coffee before 7am... The temperature in our room was HOT, 76 degrees Fahrenheit... We reached out to the front desk and advised us that ALL of the guest rooms are on 1 system and set on heat... The next day, we got an Uber to Walmart and purchased 2 small travel fans... Other areas of the hotel including the restaurant were at a great temperature and you could feel that the air was circulating...

...HCM Ben 2/5 a minute ago on Google We asked for soap , towels and bottled water ( just the basics ) and we never got it ... Why does a guest after having traveled on a vacation and who has paid big dollars for 2 rooms ( that has a check in at 4pm, and check out at 1:00 pm) with less than 24 hours in it , have to go down to get their own amenities?????...

I just checked in and see my room is near the elevator and in front of the Ice Machine. I called FD asking if there's a way I can change rooms since I'm a light sleeper and ask if there's a bath tub option... I politely asked the agent but she is rude talking to me as I'm asking also for robes and slippers after 30 mins my requests are still not delivered called FD again but she's in a hurry to hang up and keeps mentioning that "We are sold out for today"... There's no cups/mugs for coffee and there's no tea in the room... Heads up to the house person who delivered my requests and says apology and even try to make my stay much more comfortable but I'm already disappointed with the agents I dealt with earlier...

This is a very good Marriott property in an ideal location with outstanding staff... We stayed on the 22nd floor with an incredible panoramic view of the Falls and surrounding area... Everything is expensive, but you expect that in a tourist area like Niagara... The room itself was a single king suite with a jacuzzi bath... We tried the jacuzzi the first day, but it literally took 30 minutes to fill the tub, so we skipped it the rest of the trip... The daily buffet breakfast is very good and the young lady making the omlettes did a great job... All the restuarant staff were so friendly and attentive... The breakfast restaurant becomes Morton's Steakhouse at night for dinner... All and all, if we returned to the Falls, we would stay at this property again...

Easy to find, great location... Not enough towels in the room- only 1 towel and 2 people in room, no fave towels, Kleenex box was empty... Pros: location, views, Starbucks, gift shop, concierge in lobby, Restaurants on premises, but be aware no food available at hotel after 11:30pm...

...We had a great view of the falls from our room, the room itself was well equipped with coffee machine and a jacuzzi bath... We did not have breakfast here but the hotel is a short walk from a nearby food court and the town centre...

Great stay at the Marriott Falls View- this is the only place we would ever stay if at Niagara. We got to the hotel 2+ hours before check in and they had a room for us... We loved having a full Starbucks in the lobby and through the walking bridge in the back, quick access to the Incline and walking path that leads past the casino all the way to Clifton Hill... All in all a great stay and incredible views of both falls...

...Yes this hotel has great views and is within walking distance of the falls and restaurants... It may sound strange to you but I was not about to wash myself with the big towels in the room... That is quite a negative surprise especially that like everyone, we wanted to encourage the Ontario accomodations and tourism... After a few calls and e-mails with the hotel, I was not able to get reimbursed (except for $54,06 for amenity fee charges) but it is sadly my lost... Charged us $15.95 plus HST per day for Wi-Fi (which is usually free to guests), a bottle of water, a coupon for beer, wine tasting in Clifton Hill and a wego pass... but we do not drink alcohol nor did we take the bus... Overall, yes this hotel is situated near the falls, the elevators are fast, the room was quiet and the housekeeping went out of her way to help...

...Valet workers are friendly & helpful with many suggestions for places to go, things to do aside from the obvious... Was offered a lower floor room...ah, No... *Amenity package handed to us at check-in consisted of a pamphlet with coupons for a free wine or beer at 3 locations along with a coupon for a WeGo Pass... The on day 3 the valet recommended WeGo transportation... Redeeming that coupon at the front desk was like pulling teeth... *Paying Marriott prices one expects housekeeping, an efficient, friendly front desk, repairs/issues addressed with first request, a concierge !...

...Being on one of the higher floors, allowed a wonderful view, not only during the day but at night as well, when a coloured laser show shines on the falls making them glow red, blue green, white...

...We stayed here on a family trip to visit the falls. The room was very spacious and comfortable for our family... We had a room with a separate sitting room and falls view... Really enjoyed being able to see the fireworks from the room after a long day of sight seeing and walking... Pool is small but adequate, and thankfully not very busy...