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BEST WESTERN PLUS Cairn Croft Hotel

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1,099 Reviews from our TripAdvisor Community

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Showing 1,051: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Absolutely love this hotel we stayed in July with our family and had an amazing time. My husband I returned for a little vacation for ourselves and again we were impressed. Staff is always very helpful. Thank you Paul for handling our reservation our room #274 was just beautiful also thank you Steve for the great conversation and laughs. We... More 

Helpful?
Thank Christine P
Oshawa, Canada
5 of 5 stars Reviewed yesterday NEW

Nice hotel with friendly, helpful staff and a nice restaurant /bar attached. A little far to walk to falls but bus right at door which only cost $7.50 for 24 hour multiple use. Would stay here again as nice big, clean rooms and a lovely pool are.

Review collected in partnership with Best Western

Helpful?
Thank Maureen B
Dunedin nz
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed yesterday NEW

Clean and tidy but a bit dated. Free wifi but very slow . There is a restaurant attached that had a responsibly priced breakfast but can't comment on the dinner as we did not eat there. The falls are quite a we way away but there is local bus that you can catch but be wary that after 10 pm... More 

Helpful?
Thank FamilyDunedinnz
Norwich, United Kingdom
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Beautiful building inside and out. Great clean pool. Room was lovely and spacious. Bed was really cpmfy best nights sleep. The hotel was away from main strip but bus stopped right outside of it which was 24/7 bus.

Helpful?
Thank Becca L
Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review

Hi Becca, We are in the process of completing our property improvement plan and as you have pointed out there have been many improvements made. Regarding our mattresses, it has become a daily occurrence that our guests are asking us who supplies us. Thank you, Paul Cade More 

Kelowna, Canada
1 review
2 of 5 stars Reviewed 4 days ago NEW

We normally choose Best Western. We were surprised that breakfast was not included in our booking. We were also very surprised about the parking charges of $12 a day. Very unreasonable. We stayed in room 257 and the windows were filthy. We could not see out of the bottom 2/3rds. In addition the room had an odor, probably from the... More 

Helpful?
Thank 365boomer
Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review

Hey There, I am happy to see that you are loyal Best Western guests. I am however sorry that we did not meet your expectations. We have a full service restaurant and do not offer free breakfast. We do also have a $12.00 parking fee which is standard for Niagara Falls. Please let me know when you are in the... More 

Massachusetts
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

hotel staff was great had a blood stain on blanket witch freaked out my kids house keeping changed it out for us only really complaint was that the bar by the pool was never opened ask the front desk they said only open on special events didn't see that anywhere on there site and was one of the reasons we... More 

Review collected in partnership with Best Western

Helpful?
Thank R M
Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review

Hi There, I am sorry about the bed sheet. That is certainly not a regular occurrence and I will be bringing this to the attention of my executive housekeeper, although i am sure she is already aware. Regarding the Bistro Bar, that is only open during the winter and for special occasions. Regards, Paul Cade More 

Level Contributor
9 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

With just a short 5 minute drive to the falls, this hotel is a great place to stay. Has a wonderful courtyard and pool. The courtyard rooms have patio doors leading out to the courtyard which makes it easy when going swimming. The double queen rooms are a decent size and the beds are really comfortable. There's a restaurant attached... More 

Helpful?
Thank David B
Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review

Hi David, Thank you for taking time to let other travellers know about your experience. I am very glad you enjoyed your stay. Please come back to see us again. Thank you, Paul Cade More 

New Hampshire
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Looked at a lot of places before booking this one. The excellent reviews matched my own experience. Great value for the price. Nice room with a fridge. It's a good mile walk to the falls from this hotel. There is a shuttle available for $7.50 a day unlimited. We chose to walk. Good thing there are 2 working hot tubs,... More 

Helpful?
Thank NewHampshireAthlete
Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review

Hi There, Thanks for staying with us. It is nice to see that you chose us over many other locations within the city. Your educated decision was based on previous traveller reviews which makes it all that more special. Next time you are in Niagara Falls you won't have to do any online searching as you now have a place... More 

Maryland, United States
Level Contributor
12 reviews
7 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Our say was great. The hotel was located in a good location, close to lots of activities and things to do. The staff were all friendly and courteous. The pool and courtyards were beautiful. We will definitely return to this location.

Review collected in partnership with Best Western

Helpful?
Thank Barbara D
Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review

Hi Barbara, Thank you for choosing the Cairn Croft hotel for your weekend getaway. It is so great to see that you will be back again. Best, Paul Cade More 

Dearborn, Michigan, United States
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

For the price of $300 a night, this hotel did not live up to expectations. Our room never cooled down under 80 degrees. With 5 people and two dogs, it made for a very restless night. The bathroom was clean but very small. The manager provided fans to help us cool down, but it was not enough. The pool area... More 

Helpful?
Thank cfol123
Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review

Hi There, I am truly sorry to hear that your experience wasn't anything short of spectacular. I consider this a failure on our part and I would ask that you give us another chance to show you how much we care. Please contact me directly so that we can resolve this issue and change your review title to "We will... More 

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Niagara's most popular resort hotel, located just minutes from the Falls. This charming property features a beautiful indoor courtyard which will make you feel like you are in a tropical paradise. A welcoming indoor pool and two family hot tubs enhance this area. 167 Immaculate guest rooms, various whirlpool and fireplace rooms and suites available. Bourbon Street Bistro is poolside serving selected menu items and beverages. Enjoy the all new Doc Magilligans Restaurant & Irish Pub on site for breakfast, lunch or dinner. Featuring live entertainment four nights a week. McDonald's is on property and many other dining options close by. WEGO Falls shuttle available stops right out front of hotel. Discounted parking for only $10.00/night. Find us on Facebook to stay in the loop! ... more   less 

Additional Information about BEST WESTERN PLUS Cairn Croft Hotel

Address: 6400 Lundy's Lane, Niagara Falls, Ontario L2G 1T6, Canada
Location: Canada > Ontario > Niagara Falls
Price Range: $89 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Cairn Croft Hotel 3*
Number of rooms: 167
Reservation Options:
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Also Known As:
Best Western Niagara Falls
Niagara Falls Best Western
Hotel Style:
#4 Business Hotel in Niagara Falls
#9 Family Hotel in Niagara Falls
#11 Best Value Hotel in Niagara Falls
#15 Romantic Hotel in Niagara Falls
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