The good: The location and view of the falls from the room...

...The hotel is in good location, near to the falls...

...Hotel Location was great and walking distance to everything...

...The second strong point is the location of the hotel across the Rainbow bridge with superb views of the falls, pretty much the same as the views from Sheraton perhaps just a tiny bit better at Sheraton...

...Location of the hotel is in the middle of everything - Falls walk, restaurants, entertainment, Casino and more...

...The crown location is perfect and across from the falls and on Clifton hill...

...I like the location and the convenience and I will come back to Sheraton or skyline but this is the last of crown plaza for me...

Great location, but needs updating...

...Thank you Shania from the Belleville Austins...

...Beds are very comfortable but decor is tired throughout...

...Stayed in premium 2 queen with falls-view...

...She also added a special treat bag of chocolates...

...Lobby looks old and hallways...

...Room lay out was spacious, older style jettub in the room which is roomy... The hotel has nice atmosphere, friendly staff, will come back again often...

...The hotel itself had a quirky dated design element about it which I loved...

...The hotel lobby is beautifully decorated and we enjoyed the old fashioned charm that is rare now a days...

The rooms need to seriously be updated. Upon arrival, we were checking in and the gentleman helping us disappeared for about 5-10 minutes after seeing what type of room we booked... We ended up with the worst room on the 9th floor.... I booked a room with a “view” to the falls but honestly the rooms at the end of the hall should be discounted because you have to go to the very edge of the window and look off way into the side to get the “view” you’re paying so much money for... On top of that, our bathroom door wouldn’t close no matter how hard we pulled to get it shut.. and the door to our suite was also hard to close... I called to get a new room and I was told to call back in the morning... I returned to the front desk at noon and speak to someone about my dissatisfaction with the room for the THIRD TIME (at this point, I was getting very irritated) and finally get a new room... The bedroom door wasn’t hard to close but it was hard to open .... Our second room was hot, nomatter how much we lowered the temperature on the thermostat... This hotel should NOT be rated more than 3 stars, nor should it cost this much money...

...The ugly: The room rate was overpriced for the quality and amenities expected vs. received. The room did not even have a mini fridge and had a flimsy $25 coffee machine... Room condition and some furnishings show ageing (see attached photos)... Below average quality for the rate paid... Management is aware guest has almost no other choice (blatant price gouging)...

...The lobby and public areas have been updated very nicely, but the rooms are small and dated. I was personally disappointed that as an IHG platinum elite member, we were not acknowledged as members, not upgraded to a better room, and listened all night to a fan (the air conditioner?)...

This hotel needs an overall before advertising in rooms! It was old, out dated, too small of a room, over booked, no walk no walk in Shower rooms available at check in, AC made noise, ceiling had bubbles and cracks, closet wasn't even big enough for a suitcase, DISGRACE TO BE called a Crowne Plaza... I even said I would pay more for a better room, NOPE!... They didn't even offer to discount our stay!...

...When we got to the room, it was very clammy and smelled wet... We checked in at 1:30am, got a few hours of sleep(didn't even use covers as the air in the room was yuk all night) then checked out... The room was also very cramped and small...

...Room smells musty, mold smell and dampness. Room was very small, difficult to move around the room...

...Also, no fridges in the room, poorly cleaned and of course beds were uncomfortable... My advice would be spend the little extra money and go to a more reliable hotel...

...Room was small and I have had better amenities at a motel 6, no mini fridge or microwave. My wife could not even open the door of the room... Room smelt musty and ac really didn't work... Did have a slight view of the falls from room and is close to the falls...

...Parking and room rates are very expensive compared to other hotels, where the parking and breakfast are included. The room we booked at $400 had no view and no balcony and it was very expensive...

Booked for two nights but left after one... Stayed in premium 2 queen with falls-view... AC contraption in room is from the 60s, the room was extremely damp, especially the beds... Fruit Flies in room and hallway and elevator, no fridge, toilet has all the damage marks from previous unclogging with an auger, corners are dusty and it was a poor experience...

...If Sheraton next door is not materially more expensive it should be the overwhelming choice instead of staying at CrownePlaza... At check-in I received an upgrade to a 2-bedroom suite as Diamond Ambassador guest which is more generous than what the vast majority of hotels would ever give, and it’s not because I was staying in low season: we are in July with lots of tourists around... Given how spacious our suite was, the set-up was much better than being sick in a restaurant with several other guests around... The main negative was how dated the room was...

We stayed at the Crowne Plaza for 5 nights and can honestly say it was the most overpriced luxury wannabe ever. When I booked a room with two double beds I didn't imagine the abomination that we would get... This last fact meant that 1) all the humidity would seep into the room and 2) the smells of the bodily functions would do the same... Housekeeping skipped our room 2 days out of the 5 (which meant no clean towels), but I can't really blame them - I figured they may not have been able to fit the cleaning trolley into that hole... All in all, the average of $300/night (more with taxes and surcharges) is completely undeserved for the state of the rooms...

...Our room was clean but was past its remodel date, A/C sucked, toilet was very, very low, and there was mold in the shower area do to no ventilation...

...Cost of the room included free wi fi . First room we visited the window was left open with a perfume smell to it...

...The cost for one night in what they call a queen room, oversized double bed, was suppose to around $230/night with all the taxes (HST and the local tourist tax) but when I received my receipt it was $280/night because parking was an extra $39+ taxes...

...The hotel is dated and it seems they have crammed beds into rooms that should only have 1 bed instead of 2. The bath room is very small and not very clean... My daughter also left something in the room and of course when I called they did not have any mention of anything being in the room - probably because they don’t clean it...

...I booked 2 double beds as that is all that was available upon booking. At check in I requested 2 Queen beds and it was available for a small surcharge and a decent view of the American falls... The room and bathroom were small but most importantly everything was clean and for one night to rest our heads it was fine, don’t think I could do another night with 4 people though as it was pretty tight... No water bottles in our room, but I was able to get some via reception...

I do not recommend staying here if you are not prepared to be charged for every little thing... However, even though we had double sized beds in our room, the reception kept insisting that “all fallsview rooms have queen size beds”... We have a queen sized bed at home and the beds in our hotel room were obviously much smaller... Rooms are uncomfortably small and our bathroom door swelled up and didn’t even close... You’d think with cuts in service they’d charge people less for staying here… We were charged $40/day for parking, $16/day resort fee, $30/day tourist fee tax and 13% HST on top of everything, so our $309/night room turned into a $450/night room...

Went to the Crown Plaza with my family of 9 - 6 adults and 1 child and 2 todlers (3 rooms)... One room the bathroom floor had to have towels to absorb the water overflow... 50% off our stay refund upon cancelation relocation to an inferior hotel (no discount) We accepted the 50%... After some discussion, the hotel manager adjusted the rate to the agreed upon 50%...

Booked rooms for a weekend getaway with my family and friends to celebrate two birthdays... They show a huge picture window in the falls view room with gorgeous views... Looking at those we booked a falls view room specifically... They only moved our room to another when the maintenance guy confirmed the problem and told them we needed to be moved... The other room was equally bad with the views... I’d really like to know what the resort fee is for when the rooms are worse than a 2 star motel...

...We ended up with the worst room on the 9th floor.. I booked a room with a “view” to the falls but honestly the rooms at the end of the hall should be discounted because you have to go to the very edge of the window and look off way into the side to get the “view” you’re paying so much money for... Honestly, I regret booking my stay here because I was very excited for this trip and hotels are a big deal to me, especially when they’re supposed to have an “amazing” view... This hotel should NOT be rated more than 3 stars, nor should it cost this much money...

...The ugly: The room rate was overpriced for the quality and amenities expected vs. received... Quite a frugal operator for a supposed 4-star rating hotel property... Below average quality for the rate paid... Moreover, the parking rate was equivalent to what one expects to pay in Manhattan/New York... Management is aware guest has almost no other choice (blatant price gouging)...

...Although for the price I paid, I would probably never stay here again, ( as we are Sheraton Falls View folks), she did a great job at customer service and should be commended for all her hard efforts with the little tools at her disposal. Thank you Shania from the Belleville Austins...

...Hotel doors were not closing properly...Overpriced for the quality and service...

...Room was small and I have had better amenities at a motel 6, no mini fridge or microwave...

...It definitely wasn't worth the price in my opinion...

...Parking and room rates are very expensive compared to other hotels, where the parking and breakfast are included. The room we booked at $400 had no view and no balcony and it was very expensive...

...If Sheraton next door is not materially more expensive it should be the overwhelming choice instead of staying at CrownePlaza... For some dates Sheraton can be much more expensive than CP which is fair, but if the prices are somewhat close then Sheraton will be far better value than CP...

We stayed at the Crowne Plaza for 5 nights and can honestly say it was the most overpriced luxury wannabe ever. When I booked a room with two double beds I didn't imagine the abomination that we would get... All in all, the average of $300/night (more with taxes and surcharges) is completely undeserved for the state of the rooms... This whole experience was so disappointing that we will avoid all Crowne Plazas in the future...

...You can’t find a better place in town expensive but in the long run it’s the perfect place...

...Cost of the room included free wi fi ... Checking out I asked what a certain fee was for I was told for wifi I said I thought it was free ... Apparently crowne plaza charges a levee because it’s a tourist area ...

I wish I had read the reviews before choosing this hotel. I always have great experience everywhere I go, but this one at Crowne Plaza was awful!... Please do yourself a favor and don’t spend your time and money at Crowne Plaza Hotel...

Book our night at the Crowne Plaza through booking.com and nowhere in any communications did it say parking was $39 plus multiple taxes. The cost for one night in what they call a queen room, oversized double bed, was suppose to around $230/night with all the taxes (HST and the local tourist tax) but when I received my receipt it was $280/night because parking was an extra $39+ taxes... No disclosure about parking cost at the hotel, very deceitful on their part...

The hotel is dated and it seems they have crammed beds into rooms that should only have 1 bed instead of 2... I found this to be in extremely poor taste... I would strongly encourage a different hotel...

...I booked 2 double beds as that is all that was available upon booking. At check in I requested 2 Queen beds and it was available for a small surcharge and a decent view of the American falls... I brought a small cooler for drinks as I knew that going in and didn’t want to pay another fee for fridge rental... Be prepared for many additional fees... Parking 39.00 and then resort fee, destination fee and taxes... This all added up to about 100.00 over and above the package rate...

...I bought a toasted cheese sandwich, which was really tough and dry and they did not even bother to cut it in half...

I do not recommend staying here if you are not prepared to be charged for every little thing. I paid $40 more per night to get queen beds so we could sleep comfortably with our two children... However, even though we had double sized beds in our room, the reception kept insisting that “all fallsview rooms have queen size beds”... You’d think with cuts in service they’d charge people less for staying here… We were charged $40/day for parking, $16/day resort fee, $30/day tourist fee tax and 13% HST on top of everything, so our $309/night room turned into a $450/night room...

...50% off our stay refund upon cancelation relocation to an inferior hotel (no discount) We accepted the 50%. However the next day when reconfirming the discount I was told it was only 40%... After some discussion, the hotel manager adjusted the rate to the agreed upon 50%... Upon checkout - the discount was not adjusted correctly and again I had to review this with the hotel manager...

...I’d really like to know what the resort fee is for when the rooms are worse than a 2 star motel. Oh and there’s no housekeeping and the phone in the room doesn’t connect to any of the departments listed on it... There’s a bunch of fees over what you pay when you book... I’m never coming to this hotel again... This resort(lol) must be avoided at all costs...

...Check in was faultless, we had paid for a falls view, and were upgraded to a "better" room on the 12th floor... Great staff, but i feel the hotel is living on past glories... I am a top level IHG memver and was expecting so much more...

...We didn't even use the shower as neither of us had shower appropriate shoes to wear and we were not standing in the yuk...

...All the luggage had to stay at the wall, plainly visible... Housekeeping skipped our room 2 days out of the 5 (which meant no clean towels), but I can't really blame them - I figured they may not have been able to fit the cleaning trolley into that hole...

Clean hotel, friendly staff!!...

The best around so pretty and clean...

...He brought a different fridge which worked fine...

...I emailed the hotel to confirm the balcony, and it was confirmed...

...Staff were very friendly, check in has been updated and lobby is nice...

...March break Pool water was cold, Jacuzzi was broken, really disappointing for my 13 year old son and My husband & I. Housekeeping did not make our beds or empty garbage, we stay was 2 days...

...The hotel was roomy, warm and well equipped with towels toiletries and a hairdryer... Room clean was on request and included in the additional taxes payable, as were many other extras...

...The room and bathroom were small but most importantly everything was clean and for one night to rest our heads it was fine, don’t think I could do another night with 4 people though as it was pretty tight...

...They completely stopped all housekeeping (no changing towels/cleaning up/giving more shampoo the next day) unless you go to reception and specifically ask for something...

...Picture a toilet bidet of water (not sewage)...

...The room was spotless, with ample towels, and coffee making facilities...

...Not only did the staff post a sign at reception wishing Lena happy birthday (in Ukrainian) but upgraded our rooms to the best in the hotel...

...Check in was faultless, we had paid for a falls view, and were upgraded to a "better" room on the 12th floor...

Although my experience with the quality of the Crowne Plaza was pretty bad, I would like to recognize Shania from the front desk/guest services. She went way over and beyond to get us another room half way through our stay... Although for the price I paid, I would probably never stay here again, ( as we are Sheraton Falls View folks), she did a great job at customer service and should be commended for all her hard efforts with the little tools at her disposal... Thank you Shania from the Belleville Austins...

...Upon arrival, we were checking in and the gentleman helping us disappeared for about 5-10 minutes after seeing what type of room we booked... I called to get a new room and I was told to call back in the morning... I visited the front desk in the morning and was told to go back around noon... I returned to the front desk at noon and speak to someone about my dissatisfaction with the room for the THIRD TIME (at this point, I was getting very irritated) and finally get a new room...

...Some of the staff seemed well-trained; others didn't act like Marriott staff... One bright spot was the breakfast dining on the top floor...

We are a family of 3 adults, had stayed for 3 nights with breakfast... The breakfast was very nice (only ate one day, and limited choices), we enjoyed the service too...

...At check-in I received an upgrade to a 2-bedroom suite as Diamond Ambassador guest which is more generous than what the vast majority of hotels would ever give, and it’s not because I was staying in low season: we are in July with lots of tourists around... Service was very good not only at reception but also in the restaurant... I am currently is pregnant and vomiting every morning but I need to eat nonetheless; my husband asked for takeaway boxes from the breakfast buffet so that we could have breakfast in the room which is not supposed to be allowed but they made an exception which was highly appreciated...

...Tried calling the desk to report it and it was finally answered on the 3rd try... The person who answered sounded bothered that I called but she did send someone up... He brought a different fridge which worked fine...

...Clean hotel, friendly staff!! We were welcomed by Aaron at the check in, and he was so professional, answering all our questions and giving us some tourism info Was surprised to get resort fee on the invoice!...

...Housekeeping skipped our room 2 days out of the 5 (which meant no clean towels), but I can't really blame them - I figured they may not have been able to fit the cleaning trolley into that hole... The only reason that I'm giving it 2 stars (quite generous given the experience) and not the single one it really deserves is because the staff was at least polite and accommodating...

I have reserved the standard room for my trip with my mother... I decided to go to the registration and asked for a paid upgrade... When I talked to Tejas, he was most helpful and very considerate... I wanted to express my gratitude to you Tejas and I hope the hotel can consider give him a promotion or a pay raise for his exceptional customer service experience and kindness...

First upon arrival we had to find the reception ... Cost of the room included free wi fi ... Checking out I asked what a certain fee was for I was told for wifi I said I thought it was free ... He offered for me to come back with a free breakfast ...

My wife, a Diamond Ambassador with IHG was treated like royalty at this historic hotel. We were upgraded to room 1107, with a balcony and stunning view of both falls... The very helpful front desk staff also informed us of a water park package, which enabled us to visit the waterpark for 2 days instead of one... Breakfast as a huge highlight with servers Marko, Zlatko, and Volkan helping us with everything we needed, even taking our pictures with the view in the background... As a surprise, we also received a hand delivered and hand written card from the GM thanking us four loyalty and providing a $15 credit to the Starbucks in the lobby... It is walking distance to the cruise dock and bus stops as well...

...The check in had long line ups. Stayed at the hotel March 16 & 17 2023... March break Pool water was cold, Jacuzzi was broken, really disappointing for my 13 year old son and My husband & I. Housekeeping did not make our beds or empty garbage, we stay was 2 days...

...We stayed at the Crowne Plazza for 3 nights while in Niagra. The hotel was roomy, warm and well equipped with towels toiletries and a hairdryer... Room clean was on request and included in the additional taxes payable, as were many other extras... The extras were on request from reception such as 4 bottles of water a day per room and bus passes... We were upgraded on request to a falls view room at no extra charge 💕 when my Husband made the request...

...These things happen and the hotel offered to credit a day of parking... I contacted the hotel and they said they would need to contact the manager that was working that day- that manager was off and it may take a couple of days... I said couldn’t you check the maintenance records to verify the elevator being down...

...I booked 2 double beds as that is all that was available upon booking. At check in I requested 2 Queen beds and it was available for a small surcharge and a decent view of the American falls... There was an ice machine on the 5th floor... No water bottles in our room, but I was able to get some via reception... I’ve stayed at the neighborhooring waterpark hotels and the crown plaza is definitely the most convenient hotel to do the waterpark accessible via the main lobby and no long walks through tunnels and restaurants to get to waterpark... We enjoyed our stay and all our interactions with staff were very pleasant and accommodating... We were able to get a late check out and that made the next day easier with no rush and the kids could do another few hours at the park...

...However, even though we had double sized beds in our room, the reception kept insisting that “all fallsview rooms have queen size beds”...

...Picture a toilet bidet of water (not sewage). One room the bathroom floor had to have towels to absorb the water overflow... 50% off our stay refund upon cancelation relocation to an inferior hotel (no discount) We accepted the 50%... However the next day when reconfirming the discount I was told it was only 40%... After some discussion, the hotel manager adjusted the rate to the agreed upon 50%...

Booked rooms for a weekend getaway with my family and friends to celebrate two birthdays... They only moved our room to another when the maintenance guy confirmed the problem and told them we needed to be moved...

...I was extremely happy with my stay at the Crowne Plaza Hotel. I chose a room with a Falls view, and was given a room on the 9th floor, with amazing views ..spectacular during the day or with the coloured lights at night... The room was spotless, with ample towels, and coffee making facilities... The restaurant staff were very helpful and quick... The meal was huge, but I was allowed to take the fruit I didn’t eat, back to my room in a box...

...I would HIGHLY recommend anyone staying here to pre-book breakfast (or a room with breakfast included), because the food is super tasty, filling and the service is great AND you sit over looking the falls too...

The rooms need to seriously be updated... I booked a room with a “view” to the falls but honestly the rooms at the end of the hall should be discounted because you have to go to the very edge of the window and look off way into the side to get the “view” you’re paying so much money for... There was no mini fridge which was so weird considering most hotels do provide that, ESPECIALLY hotels that have the audacity to charge resort fees... Honestly, I regret booking my stay here because I was very excited for this trip and hotels are a big deal to me, especially when they’re supposed to have an “amazing” view...

...The lobby and public areas have been updated very nicely, but the rooms are small and dated. I was personally disappointed that as an IHG platinum elite member, we were not acknowledged as members, not upgraded to a better room, and listened all night to a fan (the air conditioner?)... roaring outside our window, which seemed to be a utitilty area rooftop... One bright spot was the breakfast dining on the top floor... A stunning view, which was great, but the complimentary breakfast that was promised to our membership level did not materialize...

...The good: The location and view of the falls from the room. The ugly: The room rate was overpriced for the quality and amenities expected vs. received...

When you have a room with a view of Niagara Falls as we did, you will leave feeling positive. Prime Steak house was great really good food and service... Hotel staff also pleasant and helpful...

...Pool was dirty, sauas not filled with water, plumbing extremely loud that we couldn't sleep, no one answered front desk phone, long lineups to get to anyone at the front desk. Hotel doors were not closing properly...Overpriced for the quality and service...

...Room was small and I have had better amenities at a motel 6, no mini fridge or microwave... Did have a slight view of the falls from room and is close to the falls... could not get into the pool the fist night and the fitness center was closed the next...

...At least then you may enjoy your vacation or couples getaway...

Clean hotel, friendly staff!!... Parking and room rates are very expensive compared to other hotels, where the parking and breakfast are included...

This hotel is quaint and lovely but needs some maintenance... He brought a different fridge which worked fine...

Check in was excellent, front desk employee was very helpful and accommodating... The indoor pool area was also very tired and in need of some TLC...

...Cost of the room included free wi fi ... Checking out I asked what a certain fee was for I was told for wifi I said I thought it was free ... Apparently crowne plaza charges a levee because it’s a tourist area ... He offered for me to come back with a free breakfast ...

My wife, a Diamond Ambassador with IHG was treated like royalty at this historic hotel. We were upgraded to room 1107, with a balcony and stunning view of both falls... The very helpful front desk staff also informed us of a water park package, which enabled us to visit the waterpark for 2 days instead of one... Breakfast as a huge highlight with servers Marko, Zlatko, and Volkan helping us with everything we needed, even taking our pictures with the view in the background... As a surprise, we also received a hand delivered and hand written card from the GM thanking us four loyalty and providing a $15 credit to the Starbucks in the lobby... By the way, this hotel is connected internally to Hershey's Chocolate world and a food court, as well as the water park... It is walking distance to the cruise dock and bus stops as well...

...March break Pool water was cold, Jacuzzi was broken, really disappointing for my 13 year old son and My husband & I. Housekeeping did not make our beds or empty garbage, we stay was 2 days...

Travelled with husband and two teens and the kids did that waterpark package during the Christmas break... At check in I requested 2 Queen beds and it was available for a small surcharge and a decent view of the American falls... The room and bathroom were small but most importantly everything was clean and for one night to rest our heads it was fine, don’t think I could do another night with 4 people though as it was pretty tight... The beds were comfortable, but the room is missing some basic amenities ( like a fridge and a chair)... I brought a small cooler for drinks as I knew that going in and didn’t want to pay another fee for fridge rental... There was an ice machine on the 5th floor... No water bottles in our room, but I was able to get some via reception... Connected to casino, hard rock, Hershey factory... Everything you want to see just a few steps away... The hotel lobby is beautifully decorated and we enjoyed the old fashioned charm that is rare now a days... We enjoyed our stay and all our interactions with staff were very pleasant and accommodating... We were able to get a late check out and that made the next day easier with no rush and the kids could do another few hours at the park... Parking 39.00 and then resort fee, destination fee and taxes...

...I paid $40 more per night to get queen beds so we could sleep comfortably with our two children... They completely stopped all housekeeping (no changing towels/cleaning up/giving more shampoo the next day) unless you go to reception and specifically ask for something...

Booked rooms for a weekend getaway with my family and friends to celebrate two birthdays... They show a huge picture window in the falls view room with gorgeous views... Looking at those we booked a falls view room specifically... I like the location and the convenience and I will come back to Sheraton or skyline but this is the last of crown plaza for me...

...Picture a toilet bidet of water (not sewage)...

...Absolutely perfect to be able to see the falls and both Clifton Hill and Victoria Avenue are a short walk away too... I would HIGHLY recommend anyone staying here to pre-book breakfast (or a room with breakfast included), because the food is super tasty, filling and the service is great AND you sit over looking the falls too...

Reception staff were very pleasant and helpful, the room was comfortable with great beds... There wasn’t a safe in our room and the pool was being maintained / out of use during our stay... Good view of the American Falls and the hotel is in a good position,...

...Check in was faultless, we had paid for a falls view, and were upgraded to a "better" room on the 12th floor... Great staff, but i feel the hotel is living on past glories...