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Crowne Plaza Niagara Falls - Fallsview

CrownePlaza.com$73*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Crowne Plaza Niagara Falls - Fallsview
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1,852 Reviews from our TripAdvisor Community

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Showing 1,666: English reviews
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Reviewed 2 days ago NEWvia mobile

From the moment of our arrival to the exceptional front desk service, we knew are stay washing to be memorable. The rooms were extremely comfortable and inviting. I will definitely be staying at the crown plaza again in the near future.

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Helpful?
Thank BoogieBerry
Markham, Canada
HOTEL’S FAVORITE REVIEW
Reviewed April 20, 2017

I booked my room with points so it did not cost me anything to start with. As we all know points rooms are often the lower elevation, less frills rooms. I was delighted when the hotel offered to upgrade me free of charge to the executive floors (the top two floors). I chose a room on the 11th as this...

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Helpful?
1Thank Ray F
About Hotel's Favorite Review
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Ray F, Thanks so much for taking the time to review us and for your 5 star review! We are trilled that you enjoyed your stay with us and enjoyed your complimentary upgrade to our Fallsview Balcony room! We hope to welcome you back soon! At your service, Tanya F Guest Relations Management Team, IAGFA

Manitoba
Reviewed 4 days ago NEWvia mobile

Spent one night on the twelfth floor with a view of the falls. Everything was great! Check in was fast and easy. We had a little trouble with parking only because we were driving an oversized truck, but we found a place to park it. Interesting going to the top floors. Access is by changing elevators at the ninth floor...

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Helpful?
Thank DMRManitoba
Indiana, Pennsylvania
Reviewed 4 days ago NEW

The hotel is fine for one night stays. Could use some updates and beds are small and uncomfortable. There is a marble ledge between bathroom and bedroom that will cause a lot of toe stubbing. We also had trouble with the shower and no much help from the staff...but we got it working finally. Some staff is very friendly, others...

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Helpful?
Thank LaurLaw
cleveland ohio
Reviewed 1 week ago

great location for everything we needed. upon registration we were given a free room upgrade, we were pleasantly surprised. for our needs it was located right next to the casino and right next to the hard rock cafe. also located right across the street from the duty free shop.

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Helpful?
Thank richsolecki
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear richsolecki, I wanted to take time to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. We are delighted to hear that you enjoyed your room upgrade and that our central location was ideal for your stay. We cannot wait to welcome you back for your next getaway with us. At your service, Tanya F Guest Relations Management Team,...

Reviewed 1 week ago

Good location for the waterpark, dated rooms that smelled, the price was too high for what we got, parking cost extra $29.00. Guest services were rude. I do not think that i will be staying at that hotel again.

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Helpful?
Thank Kirk M
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Kirk M, Thank you for taking the time to write us a review. We strive to provide our guests with excellent accommodations and hospitable service. We truly apologize that we weren’t able to exceed your expectations during your visit to our hotel. Your feedback gives us the opportunity to follow up with our team and improve our hotel moving...

Reviewed 1 week ago

Pros: 1. Close to the outlet mall (just across the street). If you are outlet shopper, it is good for you. 2. Reasonable price with reasonable 3.5 stars hotel quality. 3. Has a swimming pool (not fancy, but functional). Cons: 1. Not close to Falls area. 2. The restaurant inside this hotel is just so-so.

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Helpful?
Thank Eddie C
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Eddie C, Thank you for your review. However I do believe this is not a review of our hotel, the Crowne Plaza Niagara Falls-Fallsview, as we are located on Falls Avenue. We're just a quick walk down to the Falls, we feature Fallsview Rooms and we do not have any Outlet Malls near our location. At your service, Tanya...

St. Catharines, Canada
Reviewed 1 week ago

We booked for the Culinary Event this past weekend. The food was Great for the event. when we arrived at our room, we thought were is the rest of the room. The room was extra small, not what you would expect for the price that we paid for the weekend. The morning breakfast was, okay, if not for the omelette...

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Helpful?
Thank 2100stanp
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear 2100stanp, Thank you for taking the time to write us a review. Although we are happy that you enjoyed our Culinary Event, please accept my apologies that you were disappointed in your room accommodations. Given the age of the hotel, some of our rooms indeed are modest in size and unfortunately during this event our elevator that services the...

Reviewed 1 week ago

I stayed at the Crowne Plaza in February and it was great. I went with a group of my friends so we had 5 rooms and luckily we got to all stay on the same floor side by side to one another. The bellman that was working at the time, I forgot his name (older short white man) was extremely...

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Helpful?
Thank Alan A
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Alan A, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. We delighted to read that you enjoyed your getaway with us. I believe our Bellman who you are reffering to was David and I have forwarded along your kind comments. We hope to have the privilege of welcome you back soon! At your service,...

London, Canada
Reviewed 1 week ago

Room size was tiny, and in one room (we requested a room change after being given a room with a window that only opened into an interior), there was a musty odor. Getting into the parking garage was nervewracking as you have to cross a busy sidewalk, and there's not enough room for cars to line up waiting to get...

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Helpful?
Thank ontariomom2017
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear ontariomom2017, Thank you for taking the time to write us a review. Please accept my sincerest apologies for the shortcomings you mention in your review for which I have forwarded your feedback on the appropriate departments. Your feedback is valued as it allows our team to improve our hotel moving forward. At your service, Tanya F Guest Relations Management...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Location: Canada > Ontario > Niagara Falls
Price Range: $97 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#5 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Niagara Falls - Fallsview staff and other travelers.
30 questions
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Lismore, Australia
over a year ago

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Questions? Get answers from Crowne Plaza Niagara Falls - Fallsview staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Falls view price on lower floors not worth the price.”
kirkm677, 1 week ago | Read review
“High floors lead to better views, naturally”
  • view out the window
  • clean and comfortable
  • clean with a classic feel
penguinsfan14, 2 weeks ago | Read review
“Ask for a fallsview, only 30.00 more a night. We'll worth it.”
markwS142ZR, 3 weeks ago | Read review
“Don't get room on 4th floor. Check the room before accepting”
agupte2007, 4 weeks ago | Read review
“Spend the extra $100 and stay at a nicer hotel”
cassidyconstance, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
CrownePlaza.com
$73* /night
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AMOMA$187
Orbitz.com$73
Priceline$74
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Prices are for 1 room, 2 adults
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