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Crowne Plaza Niagara Falls - Fallsview

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Crowne Plaza Niagara Falls - Fallsview
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1,680 Reviews from our TripAdvisor Community

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Showing 1,512: English reviews
London, United Kingdom
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed one night at the Crown Plaza Hotel and was welcomed at reception, There was an immediate smell of mould, damp in the grand looking hotel lobby. I was offered a room that had no view, only of the car park I had parked in earlier, dark with no breeze as it was enclosed. The room was small but... More 

Helpful?
Thank natasha w
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear natasha w, Thank you for taking the time to provide us with your feedback. Although I'm glad to hear that you enjoyed our location and enjoyed our comfortable beds, please accept my sincerest apologies for the shortcomings you mention in your review. Your feedback gives us the opportunity to follow up with our team and improve our hotel moving... More 

Glasgow, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I was slightly nervous about staying here after reading some of the reviews on here, however my concerns were unfounded. We stayed here for two nights at the weekend. On arrival we were informed we had been upgraded to a room with a balcony overlooking the falls.... the balcony did look slightly dated, however with a view of the falls... More 

Helpful?
Thank Joanne S
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Joanne S, Thanks so much for taking the time to review us and for your 5 star review! We are delighted that you enjoyed your getaway with us and that we were able to make your first visit to Canada memorable! Our team truly loves what they do and this shows in the service they provide our guests. Thank... More 

Melbourne, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel is everything you'd expect from a Crown Plaza. The service was fantastic, the room clean and the view was an added bonus! The rooms are older but are done to a high standard. The location is great with a short walk to the falls or the Main Street and there is a Starbucks on the ground floor. Great... More 

Helpful?
Thank bandi145
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear bandi145, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview and for your 5 star review! I'm delighted to read that you had a great time while staying with us. I hope we have the pleasure of hosting you again soon. At your service, Tanya F Guest Relations Management Team, IAGFA More 

kent
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I stayed at this hotel for two nights. We were upgraded to a 11th room which although small, was lovely with the most comfortable bed. We was lucky enough to be in town for the fireworks display which we watched from the balcony. The hotel does not have a bar, so if you get back and fancy... More 

Helpful?
Thank Deb B
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Deb B, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. We are so pleased you enjoyed your stay and hope to see you again should your travels bring you back to Niagara. At your service, Tanya F Guest Relations Management Team, IAGFA More 

Blackpool, United Kingdom
Level Contributor
158 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Looked like an excellent hotel but inside it looked a little tired. We were on the 8th floor both nights first night 828 you couldn't swing a cat room was very small and very noisy overlooking the car park Last Night 834 was a bigger and better room with more space for bags. Slept much better last night in 834... More 

Helpful?
Thank neilwatson54
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear neilwatson54, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I am happy to read that you enjoyed your time with us and that our team offered great service. I hope we have the pleasure of hosting you again soon. At your service, Tanya F Guest Relations Management Team, IAGFA More 

Toronto
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The Crowne Plaza in Niagara Falls has the distinction of being the hotel Marilyn Monroe stayed at along with most of the cast of the 1953 movie "Niagara" and as such it retains a certain interest for tourists to visit the 8th floor and see the few pictures the hotel has put up showing her visit to the area at... More 

Helpful?
Thank wisegambler30
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear wisegambler30, Thank you for taking the time to write us a review. Please accept my sincerest apology for falling short of your expectations on your recent stay. Your feedback gives us the opportunity to follow up with our team and improve our hotel moving forward. At your service, Tanya F Guest Relations Management Team, IAGFA More 

1 review
2 of 5 stars Reviewed 1 week ago NEW

The location is great, and the view is good but could be better. The windows in my room were dirty on the outside and that significantly took away from the view. I had two problems during my stay: first, upon check-in I was told I was being upgraded because of my IHG status, but then was told that the elevator... More 

Helpful?
Thank william m
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear william m, Thank you for taking the time to write us a review. Please accept my apologies for the shortcomings you mention in your review. It was never the hotels intent to make you feel like you were taken advantage of, and I offer you my sincerest apologies that you left our property feeling this way. Indeed the rooms... More 

Haywards Heath, United Kingdom
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here 2 nights ago in an 11th floor executive room. The room itself was very comfortable, albeit not large. But the crowning glory was the balcony with views of both the American and Horseshoe Falls. The location is great, right on Falls Road so it is easy to dump the car in the car park and walk everywhere... More 

Helpful?
Thank Dean M
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Dean M, Thanks so much for taking the time to review us and for your 5 star review! I am so happy to hear that you enjoyed your time with us and especially enjoyed your Fallsview Balcony room.I hope we have the pleasure of hosting you again soon. At your service, Tanya F Guest Relations Management Team, IAGFA More 

Toronto, Canada
1 review
1 of 5 stars Reviewed 1 week ago

Pictures looked good but the actual room was a different story. For $360 we got a room that could barley fit a double bed but somehow they fit two in there! The washroom could only fit one person at a time and it wasn't big enough to bring a bag in with you. There was no tub, only a shower... More 

Helpful?
Thank jbngonzalez
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear jbngonzalez, Thank you for taking the time to write us a review. Please accept my sincerest apology for falling short of your expectations on your recent stay. Our hotel was built in 1929 so indeed some of the rooms and facilities are modest in size, however the fact that you were not comfortable is still disappointing. I once again... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

A convenient location with the falls, the casino, the restaurants and other tourist activities all walking distance. The staff was courteous and helpful and the hotel was clean and pleasing. However, checking-in took more than 45 minutes.

Helpful?
Thank Imran M
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Imran M, I wanted to take a moment to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I'm very happy that you enjoyed your stay with us. On the other hand please accept my apologies for the difficulties you had with check in. I sincerely hope we have the opportunity to host you gain in the near future.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Location: Canada > Ontario > Niagara Falls
Price Range: $91 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#4 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
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