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Crowne Plaza Niagara Falls - Fallsview

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Traveler (865)
Room & Suite (396)
Dining (45)
Overview
  • Excellent36%
  • Very good27%
  • Average19%
  • Poor10%
  • Terrible8%
Travelers talk about
AMENITIES
Free Internet
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
Jul 30Jul 31
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,123)
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1 - 5 of 1,906 reviews
Reviewed yesterday

It has a great location and great history. Do not miss the photos in the room and the halls. Clean rooms, comfortable beds. Nice entrance hall, self-playing pianos, a Starbucks downstairs. Some of the staff is really nice. We got a good last-minute deal, otherwise...More

Thank marisa_7
Hotel's Favorite
Reviewed April 10, 2018

Most people who give this hotel mediocre reviews complain about the small rooms; I wonder what type of room they are paying for as it stands to reason the less expensive the rate, the lower category the room will be. We have just stayed here...More

8  Thank SardoNoomspa
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - FallsviewResponded April 13, 2018

Dear by SardoNoomspa, Thank you so much for being a returning guest and for your 5 star review! You are correct, we are the only fallsview hotel in the city that offers balcony rooms. This limited room type can be specifically reserved and guaranteed at...More

Reviewed 4 days ago via mobile

Dirty and worn out would best describe the property. In addition, bath towels were threadbare and ragged. Bathroom had no ventilation. Bathroom door would not close. Shower curtain was dirty and too small. Bathroom light had an obvious collection of insects. Carpets throughout hadn’t been...More

Thank IrishBiker1
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - FallsviewResponded 2 days ago

Dear IrishBiker1, Thank you for taking the time to leave us a review. Although it's good to hear that our team offered friendly service and that you enjoyed our location, it is very disappointing to learn that we did not exceed your expectations regarding the...More

Reviewed 1 week ago

Being an Amsaddor Platinum member of IHG I tend to choose IHG group hotels. So this hotel. Also it claimed to have falls view. I chose balcony room to see the 2 falls. The American one at about 20 degree angle. The horse shoe one...More

Thank 530basuhome
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - FallsviewResponded 5 days ago

Dear 530basuhome, Thank you for taking the time to leave us a review and for being an IHG Rewards guest. Please accept my most sincerest apology that we were not able to exceed your expectations while staying with us. Your feedback is valued as it...More

Reviewed 1 week ago

This hotel certainly needs some updates, everything looks old and dirty. Unless you are in for a haunted house expereince. Surprisingly, When you check in, you were asked to pay $35 for parking your car, then mandatory $15.95 resort fee for two bottle of water...More

Thank tammyfungbo
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - FallsviewResponded 5 days ago

Dear tammyfungbo, Thank you for taking the time to leave us a review. Please accept my most sincerest apologies for the shortcomings mentioned in your review regarding the power outlet in your room and your accommodations. Your feedback has been forwarded to the appropriate teams....More

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About
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Pool
Room Service
Free Internet
Restaurant
Spa
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Wheelchair access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Spa
Heated pool
Indoor pool
Bar/Lounge
Details
Price range
$111 - $303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms
Details
Price range
$111 - $303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms
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Traveler (865)
Room & Suite (396)
Dining (45)
Pool & Beach (11)
Family and Play Areas (2)
Business Center & Event Rooms (2)
Questions & Answers
Ask a question
asain69
June 28, 2018|
AnswerShow all 5 answers
Response from W8016BX | Reviewed this property |
Yes they do
1
Vote
Krishna J
May 19, 2018|
AnswerShow all 9 answers
Response from Meetoohere | Reviewed this property |
Don’t believe so only bugs
1
Vote
Kenneth C
April 12, 2018|
AnswerShow all 8 answers
Response from W8016BX | Reviewed this property |
No they don't offer smoking in the hotel rooms but they offer a smoking area close by just outside one of the front entrances regarding the jetted tubs etc... It all is based on your room type if you have rented the upscaled... More
1
Vote
Room Tips
"If you choose this hotel then get a balcony room. However the balconies do not have privacy. All are..."
Read review
"King size beds have a larger room, queen size bed, the room is small."
Read review
"Get a river side room and definately get the breakfast"