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Crowne Plaza Niagara Falls - Fallsview

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Crowne Plaza Niagara Falls - Fallsview
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1,627 Reviews from our TripAdvisor Community

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Showing 1,472: English reviews
Rockaway Township, NJ
Level Contributor
84 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
1 of 5 stars Reviewed today NEW via mobile

I don't have enough negative things to say about this marketing scam. Had I not paid A LOT more for an "upper falls view" I may have a slightly different opinion. I was so excited to surprise my husband and son with the view from our room. In the pics you walk into your room and through a huge window... More 

Helpful?
Thank Karliesjz
Commack, New York
Level Contributor
3 reviews
3 of 5 stars Reviewed yesterday NEW

The hotel was a bit old, bathrooms need updating. While we were there one of our two rooms never got cleaned, no fresh towels and none of the beds were made. Our air conditioning was not working, they gave us fans as they could not fix it. While the staff was friendly and aimed to please I feel that the... More 

Helpful?
Thank rcohen1221
Hillsdale, New Jersey
Level Contributor
3 reviews
1 of 5 stars Reviewed yesterday NEW via mobile

Room we had was TINY smelled like someone smoked a bunch of cigars in! We switched rooms I asked for an upgrade but it would of cost too much. So while we were waiting another couple complained about their room and the same clerk gave them an upgrade no extra charge told the due to elevator problems they don't book.... More 

Helpful?
Thank linhaggs
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed yesterday NEW

The rooms are small and dated. The walls are paper thin so you can hear everything on the next room. we stayed there over night with a friend and both us have a baby. so Both of the babies kept waking up in the middle of the night due to all the sounds coming from next room. They have a... More 

Helpful?
Thank anna155019
Level Contributor
6 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I are enjoying our time at this beautiful establishment. Front desk staff welcomed us with a smile. We booked a couples package. All of the coupons in the package were explained to us well. Unfortunately, the private elevator from the 9th floor up is out of service. However, the nice man at the front desk (Alexander?) sincerely... More 

Helpful?
Thank Karen H
Harwood Heights, Illinois
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

In this dated hotel, it does have its charm and classiness. The elevators, to the room number plaques to the décor with old style meets new style (hotel room vs bathroom décor) The amenities and helpfulness of the staff overcome some of the older style of the hotel (no ramps, steps into the hotel, check-in on the second level, use... More 

Helpful?
Thank hheblercci
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Great view of all three waterfalls! The rooms are a little bit small, but they are very clean and nice overall. The staff is extremely friendly and helpful. The hotel is also really close to restaurants and gift shops. There is even a waterpark, a Hershey's Chocolate World, and a Coca-Cola store attached to the building. The only con is... More 

Helpful?
Thank Lisa L
Gourock, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a room with a perfect view of the falls great for the firewok display large nice comfortable bed plenty of electrical outlets for charging phones tablets etc great location staff very pleasant and friendly

Helpful?
Thank gourock15
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear gourock15, Thanks so much for taking the time to review us and for your 5 star review! I was delighted to read that you enjoyed your stay with us. We hope to welcome you back soon! At your service, Tanya F Guest Relations Management Team, IAGFA More 

Auburn, Michigan
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a great place for families. Rooms are a bit small, but it is right in the middle of a lot of things to do. Definitely get a Fallsview room, it is worth it! Starbucks, Hershey's and Coke stores right in the hotel. Awesome pool. There is a waterpark attached but we didn't get to see it, though it... More 

Helpful?
Thank Jill H
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Jill H, Thank you so much for your 5 star review. We are thrilled you had a wonderful time with us - it sounds like you enjoyed a lot of what we have to offer! We hope to see you back again! At your service, Tanya F Guest Relations Management Team, IAGFA More 

London, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel at both ends of a holiday. The hotel is in a fabulous location. Lots of shops, eateries and really close to the falls and all the things to do while at the falls. The second room I had was better than the first but only because the shower door opened the wrong way and you... More 

Helpful?
Thank Lorraine W
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Lorraine W, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. We are so pleased you enjoyed your stay and hope to see you again the next time your travels bring you back to Niagara. At your service, Tanya F Guest Relations Management Team, IAGFA More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Location: Canada > Ontario > Niagara Falls
Price Range: $111 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#4 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
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