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Crowne Plaza Niagara Falls - Fallsview

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Crowne Plaza Niagara Falls - Fallsview
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1,675 Reviews from our TripAdvisor Community

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Showing 1,508: English reviews
Blackpool, United Kingdom
Level Contributor
158 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Looked like an excellent hotel but inside it looked a little tired. We were on the 8th floor both nights first night 828 you couldn't swing a cat room was very small and very noisy overlooking the car park Last Night 834 was a bigger and better room with more space for bags. Slept much better last night in 834... More 

Helpful?
Thank neilwatson54
Toronto
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Crowne Plaza in Niagara Falls has the distinction of being the hotel Marilyn Monroe stayed at along with most of the cast of the 1953 movie "Niagara" and as such it retains a certain interest for tourists to visit the 8th floor and see the few pictures the hotel has put up showing her visit to the area at... More 

Helpful?
Thank wisegambler30
1 review
2 of 5 stars Reviewed 3 days ago NEW

The location is great, and the view is good but could be better. The windows in my room were dirty on the outside and that significantly took away from the view. I had two problems during my stay: first, upon check-in I was told I was being upgraded because of my IHG status, but then was told that the elevator... More 

Helpful?
Thank william m
Haywards Heath, United Kingdom
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here 2 nights ago in an 11th floor executive room. The room itself was very comfortable, albeit not large. But the crowning glory was the balcony with views of both the American and Horseshoe Falls. The location is great, right on Falls Road so it is easy to dump the car in the car park and walk everywhere... More 

Helpful?
Thank Dean M
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Dean M, Thanks so much for taking the time to review us and for your 5 star review! I am so happy to hear that you enjoyed your time with us and especially enjoyed your Fallsview Balcony room.I hope we have the pleasure of hosting you again soon. At your service, Tanya F Guest Relations Management Team, IAGFA More 

Toronto, Canada
1 review
1 of 5 stars Reviewed 6 days ago NEW

Pictures looked good but the actual room was a different story. For $360 we got a room that could barley fit a double bed but somehow they fit two in there! The washroom could only fit one person at a time and it wasn't big enough to bring a bag in with you. There was no tub, only a shower... More 

Helpful?
Thank jbngonzalez
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear jbngonzalez, Thank you for taking the time to write us a review. Please accept my sincerest apology for falling short of your expectations on your recent stay. Our hotel was built in 1929 so indeed some of the rooms and facilities are modest in size, however the fact that you were not comfortable is still disappointing. I once again... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

A convenient location with the falls, the casino, the restaurants and other tourist activities all walking distance. The staff was courteous and helpful and the hotel was clean and pleasing. However, checking-in took more than 45 minutes.

Helpful?
Thank Imran M
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Imran M, I wanted to take a moment to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I'm very happy that you enjoyed your stay with us. On the other hand please accept my apologies for the difficulties you had with check in. I sincerely hope we have the opportunity to host you gain in the near future.... More 

Ontario, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

What a wonderful place to stay when visiting Niagara Falls. Beautiful hotel with so much history. Beautifully decorated rooms to match the amazing view of the falls from the window. The staff were super helpful and very courteous from the moment we entered the hotel to the time of check out! Will definitely stay again. Hope to try the amazing... More 

Helpful?
Thank sheenab187
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear sheenab187, Thanks so much for taking the time to review us and for your 5 star review! We are thrilled that you and your family enjoyed yourselves while spending time with us. I have shared your kind comments to our entire team. We look forward to welcoming you back soon! At your service, Tanya F Guest Relations Management Team,... More 

Toronto, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We were greeted by a very friendly young man at the desk with lots of information. Entered the room and was taken aback by the bathroom, looked like a poorly executed 1980's renovation. Was very shabby for such a grand façade. The plaster was peeling and falling onto the once lovely double staircase. Needs a face lift. The room service... More 

Helpful?
1 Thank D H
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear D H, Thank you for taking the time to write us a review. Please accept my apologies for the shortcomings you mention in your review. Your feedback gives us the opportunity to follow up with our team and improve our hotel moving forward. At your service, Tanya F Guest Relations Management Team, IAGFA More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago via mobile

I don't recommend for couples traveling together to get a double bed room. The beds are too small to share. They had the most uncomfortable blankets I've ever used. It was like paper. Small bathrooms as well. If you were on the toilet your elbow could rest on the sink with ease. Although the people who worked at the hotel... More 

Helpful?
Thank Laura P
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Laura P, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. Although I am happy to read that you enjoyed our location and that our team offered great customer service, please accept my sincerest apologies that you did not have a good nights sleep. Though we would prefer you had a better experience at our... More 

Middleboro, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Not sure if every floor is like this, but room 635 is the size of a closet. They squeezed a queen mattress in there and there isn't room for much else. You have no choice but to open your suitcase on the bed. My wife went down to complain and didn't get anywhere spoke to the manager and he said... More 

Helpful?
Thank Scott P
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Scott P, Thank you for taking the time to write us a review. I wish to offer my most sincerest apologies for your dissatisfaction with our property. Our goal is to exceed guest expectations and clearly we fell short in this instance. Though we would prefer you had a better experience at our hotel, we would like to thank... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Location: Canada > Ontario > Niagara Falls
Price Range: $93 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#4 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
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