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Courtyard London

Traveler (4)
Room & Suite (7)
Dining (6)

About

#22 of 41 hotels in London
Location
Cleanliness
Service
Value
The Courtyard by Marriott London is a well appointed property in South London, Ontario. Located directly off Highway 401 with easy access from Toronto, Detroit or Windsor. London is an energetic city with many famous attractions, from the Western Fair Raceway to The Grand Theater in the heart of downtown London, Ontario. Our rooms are ideal for business travelers and our hotel is located minutes from Victoria Hospital, London Health Sciences Center, the University of Western Ontario, Siemens, 3M, and the London Convention Center. Easy Highway access makes it a great choice if you are travelling with Toyota or General Motors located just East of London. From the on-site Bistro to the free high-speed Internet access, we offer the amenities you need for your stay in London, Ontario. Our hotel rates include complimentary access to the 24-hour Fitness Center and indoor heated pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Newspaper
Parking
Free internet
Wifi
Public wifi
Internet
Indoor pool
Heated pool
Restaurant
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Safe
Microwave
Flatscreen TV
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Hotel links
Visit hotel website
Special Offer:2K Every day at Courtyard
Hotel deals
78Reviews
6Q+A
10Room tips
Traveler rating
  • 37
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  • 7
Time of year
Traveler type
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Popular mentions
When we got there we had to skirt the birds pooping at the front doors. We check in and go back to the car to grab grandma and the kids and luggage. To re- enter the hotel, we had to walk throughr a large cloud of weed smoke due to the guys smoking it right outside the entrance. But it was ok with the hotel staff, they were helping them with their luggage. We get to our room and our door won’t open. I go back downstairs and get new cards. Nope, still won’t open with the new cards. I grab a housekeeper and ask her to help. She struggles and finally gets the door open for us. My husband comes up with the luggage and cannot open the door. I struggle from the inside to open. I Call down to the desk and ask for a room change due to the broken door lock. They tell me that they will send a maintenance man up. He comes up, looks at it, and confirms that yes, the door mechanism is broken. We mention it to the front desk and they tell us that they will not change our room but send the maintenance man back up. We sleep in the room, have a shower with a dozen dead flies in the light fixture above the shower and struggle to open the door to exit our room. We have been travelling across Canada and the states since the end of June. We have stayed in 10 hotels, this one #11. Not only was this one the most expensive of all the hotels we stayed in, it was also the most disappointing.
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Response from Richard R, Guest Relations Manager at Courtyard London
Responded 3 days ago
Good Day Ohsigh Thank you for taking the time to do a review regarding your stay at the Courtyard by Marriott London. It is comments such as yours that help us to identify areas of our hotel that are doing well, as well as areas that need improvement. We apologize in advance for our shortcomings and we hope you will give us another try in the future.
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We often stay with this chain because it is generally very well maintained however this one needs a little TLC. The elevator had a weird musty smell and there was dried toothpaste left on our counter. Also the one bed was so close to the wall that you could barely walk beside it and if you dropped something beside the bed it was a giant pain to get it back.
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Response from Richard R, Front Office Manager at Courtyard London
Responded 5 days ago
Thank you for choosing to stay at the Courtyard London and providing your honest feedback. We are sorry you didn’t have the greatest time during your last stay and would like to assure you that your feedback has been taken very seriously and shared with the appropriate department ro ensure it never occurs again. We hope to see you again in the future and to have a chance to change your opinion about our hotel. Sincerely
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we have been there on canada day,the room too small.towel and sheet smell like javex ,botle of water for $3,for the price and service you can get better hotels,also the pool not good at all.also no breakfast included
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Response from Richard R, Guest Relations Manager at Courtyard London
Responded 1 week ago
Good Day Farahnaz P Thank you for taking the time to do a review regarding your stay at the Courtyard by Marriott London. It is comments such as yours that help us to identify areas of our hotel that are doing well, as well as areas that need improvement. We apologize in advance for our shortcomings and we hope you will give us another try in the future
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I didn’t have a reservation so I pick this hotel as it was right off the highway. I walked in it was beautiful but what was more beautiful was the attention I got from jovane. His smile and humour is rare and fresh. The room was clean. Breakfast I had to pay but it was worth it. Thinking about my experience is this was far the best! I will be coming back to this hotel!
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Response from Richard R, Guest Relations Manager at Courtyard London
Responded 1 week ago
Dear Persaud L, We love to hear comments such as yours and thank you for taking the time to make this review! We take pride in having wonderful, friendly staff and we truly appreciate you mentioning the service you received while you were staying with us. We very much look forward to having the opportunity to serve you again.
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I don’t normally give reviews as I find them time consuming, traveler to many hotels across the world by far one of the best experiences in North America was the service I got at this hotel. My experience at this hotel was rare. Jovane at the front desk checked me in what a natural, his eloquence is mesmerizing and what pretty teeth he got I did see them a lot during my check in. When I first saw this person he looked very authoritative like a manager or something but he was just a guest service person. The Bristo bar was offered as an option at check in, the skillet meat balls paired with a glass of red wine was Jovane’s recommendation but I must say it was great! Adam at the Bistro also good. Jovane did a table touch to see how I am doing Again rare but pleasant especially in a hotel like that. I do wonder what’s in the air :). The room was clean Fresh I met Melinda the housekeeper whom I asked for towels she was so warm. Thanks courtyard, you have won me over if all your hotels are like this.
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Response from Richard R, Guest Relations Manager at Courtyard London
Responded 2 weeks ago
Dear Sam E, Wow - such a wonderful review! On behalf of our entire team, I would like to sincerely Thank You for staying with us, and for your review and recommendation of our hotel! It is so much appreciated, and your feedback is very important to us! We were so happy to read that you thoroughly enjoyed your visit with us and that our staff were exceptional helpful during your stay. We very much look forward to having the opportunity to serve you again. Until then, we'd like to wish you Safe & Happy Travels
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PRICE RANGE
$83 - $183 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioLondonWestminster
NUMBER OF ROOMS
120
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