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Courtyard London

#15 of 42 Hotels in London
Certificate of Excellence
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864 Exeter Road, London, Ontario N6E1L5, Canada
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291 Reviews from our TripAdvisor Community

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Showing 289: English reviews
Toronto
Level Contributor
63 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

was there for an overnight stay a couple of weeks ago. The place appears to be worn down. Not as nice as it was when we stayed there a year ago. It was quiet and clean. The bed was comfortable. The sofa was worn down and looked old. It was okay for one day, I suppose. might stay somewhere else... More 

Helpful?
Thank Niagarax
Tony C, General Manager at Courtyard London, responded to this review

Dear Niagarax Thank you for taking the time to share your experiences on Trip Advisor; I am sorry to hear that you feel our hotel looks worn and old. Our team strives to ensure that all areas of the hotel are looking their best ready for our guest arrival and use. Your feedback will be shared with our team as... More 

Level Contributor
9 reviews
4 of 5 stars Reviewed 1 week ago via mobile

My family and I had an excellent stay the rooms were nice and clean. The pool was being drained for cleaning so we didnt get to swim which we were disappointed in but it happens. I would stay there again if I visit London again.

Helpful?
Thank breannat96
Zita G, Front Office Manager at Courtyard London, responded to this review

Dear breannat96, I appreciate you taking the time to write a review on your recent stay with us. I am happy to hear that you really enjoyed your stay and I do apologize for the pool not being available. Thank you for you understanding. I am glad to hear that you would return, we hope to see you again! Warm... More 

Toronto, Canada
Level Contributor
170 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked on Hotwire and got a great deal. The hotel scores four stars mainly due to the value for money. The hotel is clean, service good, bed comfortable (but, not what you would get at a ful Marriott). WIFI is free. the room is well equipped, including a coffee maker and coffee and a small fridge. The desk was... More 

Helpful?
Thank Bill D
Zita G, Front Office Manager at Courtyard London, responded to this review

Dear Bill D, Thank you so much for taking the time to review us on Trip Advisor. I am happy to hear that you enjoyed your stay. We look forward to welcoming you back! Warm Regards, Zita Graham Front Office Supervisor More 

Sarnia, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

I booked a hotel room at this hotel on May 9th for a stay on May 11th. I booked the room by phone and I used my Mastercard to reserve the room. I found it odd that I didn't receive a confirmation number either verbally or by email but I didn't concern myself at the time. When we arrived at... More 

Helpful?
Thank teamvacation2016
Tony C, General Manager at Courtyard London, responded to this review

Dear teamvacation2016 I sincerely apologize for level of service you received regarding your reservation concerns and I would be delighted to get this resolved to your satisfaction ASAP. I must admit I did not receive any communication from you regarding this issue otherwise I would have attended to this matter back in May 2016. If you can provide me with... More 

Rothesay, Canada
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A little on the tired side, but looks like ongoing upkeep. Excellent location right off the 402, and on the edge of the Commercial area---ie Liquor stores, restaurants and gas stations only minutes away

Helpful?
Thank Hampdenrocks
Zita G, Front Office Manager at Courtyard London, responded to this review

Dear Hampdenrocks, Thank you for writing a review on Trip Advisor. We hope to see you again in the future! Warm Regards, Zita Graham Front Office Supervisor More 

Cincinnati
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

You just can't go wrong with the Courtyard Marriott in London, Ontario Canada. Always very clean and well maintained. People are are very friendly and helpful. Maid service is exceptional along with a great work area for business people. Great location and close to many conveniences.

Helpful?
Thank MBcruiser1
Zita G, Front Office Manager at Courtyard London, responded to this review

Dear MBcruiser1, Thank you for taking the time to write a review on our Courtyard. I'm really happy to hear that you chose our Courtyard for your accommodations and look forward to welcoming you back on your next visit to London. Warm Regards, Zita Graham Front Office Supervisor More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 17, 2016 via mobile

I will rate as "poor" for the old carpet in room, and a humidity smell.... They said that it was renovated 2 years ago, going from a Best Western to Courtyard. We often go to Courtyard Mariott in Winnipeg airport area.... you cannot compare those 2 rooms. Same banner but not the same quality. Staff at reception desk (lady supervisor... More 

Helpful?
Thank France V
Zita G, Front Office Manager at Courtyard London, responded to this review

Dear France V, Thank you writing a review on your recent stay with us. We really appreciate feedback such as yours so that we can improve in areas needed. I will share your feedback with the appropriate staff members so that this issue is corrected. Thanks again! Zita Front Office Supervisor. More 

Windsor, Canada
1 review
1 of 5 stars Reviewed June 8, 2016

We stayed at this hotel for a ball tournament. On Saturday morning we discovered what looked like a bed bug. I captured the bug of which I have pictures and video and brought to the attention of the front desk. I was told that the manager would not be around until 9. I was contacted at noon by the manager.... More 

Helpful?
Thank Gaves76
Amanda S, Director of Sales at Courtyard London, responded to this review

Good Afternoon Gaves76, I am sorry to hear how this situation was handled while you were with us recently. I have went ahead and spoken with the manager involved and was able to confirm that Orkin our pest management company was able to come in and certify that the room did not have any bed bugs in it. As you... More 

Baltimore, Maryland
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 4, 2016 via mobile

I enjoy staying here. Clean, nice beds, friendly staff. Good size bathrooms. Convent highway location. Lots of places to eat near by. I enjoy the Starbucks on site. I'll definitely return for my next trip. Be careful when driving in Canada they take their cell phone laws very seriously, $490 fine. Nothing to do with Courtyard, but wanted to share.

Helpful?
Thank PurpleRanee
Zita G, Front Office Manager at Courtyard London, responded to this review

Dear PurpleRanee, Thank you for sharing your feedback on our Courtyard Marriott. I'm extrremely happy to hear that you enjoyed your stay and hope to see you again! Warm Regards, Zita Graham Front Office Supervisor More 

Trumansburg, New York
Level Contributor
102 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed May 31, 2016

The hotel had all of the amenities travelers who stay at the Courtyard group of hotels. Check-in was flawless, the room was clean, and the internet was fast. There is a bar and restaurant, but is possibly open only during meat times.

Helpful?
Thank Worldsvet
Zita G, Front Office Manager at Courtyard London, responded to this review

Dear Worldsvet, Thank you for taking the time to write a review on our Courtyard. I am really happy to hear that you really enjoyed your stay with us. Our Bistro is open daily for breakfast and for dinner. We look forward to welcoming you back. Warm Regards, Zita Graham, Front Office Supervisor. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel in London, Ontario Boasts Convenient Location Well-appointed rooms and a friendly staff are waiting to welcome you to the Holiday Inn Hotel & Suites of London, Ontario. Our hotel's location near Highway 401 makes it easy to access downtown London, and we offer complimentary transport to London International Airport (YXU). London is an energetic city with many famous attractions, from the WesterFairRaceway to The Grand Theatre in the heart of downtown London, Ontario. Our hotel's guests can cheer for the London Knights hockey team at the John Labatt Centre, picnic at the Storybook Gardens or shop at White Oaks Mall, the largest shopping Centre in London. Our rooms are ideal for business travelers, and our hotel is located minutes from Victoria Hospital, London Health Sciences Centre, the University of Western Ontario, Siemens, 3M, Ford and the London Convention Centre. Lodging here also gives you easy access to our 2,000 sq. ft. of meeting space and 24-hour Business Centre. From the on-site restaurant to the free high-speed Internet access, we offer the amenities you need for your stay in London, Ontario. Our hotel rates include complimentary access to the 24-hour Fitness Centre, indoor, heated pool and whirlpool. Every room features comfortable bedding, a 25' TV and a spacious work area; rooms with Jacuzzi tubs and suites with living rooms, sofa beds and additional amenities also available. ... more   less 

Additional Information about Courtyard London

Address: 864 Exeter Road, London, Ontario N6E1L5, Canada
Location: Canada > Ontario > London > Westminster
Price Range: $77 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard London 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Courtyard London Ontario
Hotel Style:
#3 Business Hotel in London
#6 Family Hotel in London
#10 Romantic Hotel in London
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