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Holiday Inn Express & Suites London Downtown

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#15 of 41 Hotels in London
Certificate of Excellence
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Holiday Inn Express & Suites London Downtown
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266 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites London Downtown
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Showing 254: English reviews
Reviewed September 30, 2016 via mobile

We stayed at the Holiday Inn Express Downtown to attend the Elton John concert at the Budweiser Gardens. Service was great but the sleep at night was lousy. Stayed in Room 702 which was tucked in the corner. Thought it would be quiet and out of the way. Insulation and gap in the doors did nothing to block the noise...

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Helpful?
Thank Michael F
ShaheenaN, Director of Operations at Holiday Inn Express & Suites London Downtown, responded to this review

Michael F, Thank you for sharing your experience with us. We apologize for the inconveniences you faced during your stay. We aim to ensure as much of a comfortable stay as possible. We will definitely share your feedback with the team to continue to try and improve our services. We hope you choose to stay with us again, so we...

Norway
Reviewed September 28, 2016

Good business and tourist hotel close to business and shopping areas. Good value hotel. Rooms are well furnished, decorated and clean. Staff polite and helpsome. Parking availalble. Close to the railway station and local buses.

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Helpful?
Thank Dag W
ShaheenaN, Director of Operations at Holiday Inn Express & Suites London Downtown, responded to this review

Dag W, Thank you so much for your great review of our hotel. We are pleased to hear you enjoyed your stay with us and our great location was an advantage to you. We hope you will visit us again on your next trip to London. Sincerely, Shaheena Nanji Director of Operations

Toronto, Canada
Reviewed September 14, 2016

We booked at the last minute on a Sunday night. Location is downtown and close to restaurants. Room is spacious and clean. Parking is convenient and included in the rate. Breakfast selection was good. Pretty nice downtown, business hotel.

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Helpful?
Thank obsea
ShaheenaN, Director of Operations at Holiday Inn Express & Suites London Downtown, responded to this review

obesa, Thank you for your feedback. We are pleased to hear that you enjoyed your overall experience and your stay in London. We hope you had time to enjoy our signature pancakes at breakfast and we hope to see you again soon. Sincerely, Shaheena Nanji Director of Operations

Toronto, Canada
Reviewed September 13, 2016

I've enjoyed my stay in this hotel. Rooms are spacious, clean with modern furniture. The bathroom is a bit outdated with its giant plastic bathtub. The person who decided to install the toilet paper holder right above the toilet seat should be lashed in punishment. Wi-Fi is fast enough. Included complimentary breakfast has the basic food items available. The staff...

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Helpful?
Thank Marcel D
ShaheenaN, Director of Operations at Holiday Inn Express & Suites London Downtown, responded to this review

Marcel D, Thank you for taking the time to share with us your experience. We are ecstatic to hear that we were able to exceed your expectations and you thoroughly enjoyed your stay with us. We look forward to seeing you again soon. Sincerely, Shaheena Nanji Director of Operations

A TripAdvisor Member
1 review
Reviewed September 12, 2016 via mobile

4 of us stayed there this past weekend for the CCMA awards. The staff was amazing and friendly. Even the maintenance guy helped us ladies bring all our luggage down to our vehicle. Very clean rooms. Brought us everything we needed and more. Breakfast was excellent. I have no complaints at all. It was an excellent stay .

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Helpful?
Thank A TripAdvisor Member
ShaheenaN, Director of Operations at Holiday Inn Express & Suites London Downtown, responded to this review

yesterday, Thank you so much for your fantastic review of our hotel. We are ecstatic to hear you had a wonderful stay with us and you enjoyed the CCMA Awards. I will pass on your wonderful comments to our staff as it's something our staff takes great pride in. We hope you will visit us again. Sincerely, Shaheena Nanji Director of...

Nashville, Tennessee
Reviewed August 31, 2016 via mobile

This is, by far, the worst Holiday Inn Express I have ever stayed at. In checking in, I reserved a King and their system translated that into a 2 queen room. The guest service associate seemed like she didn't want to fix it, and only offered excuses. In checking out, I was told I had a room charge, despite every...

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Helpful?
Thank ElDestripador
ShaheenaN, Director of Operations at Holiday Inn Express & Suites London Downtown, responded to this review

ElDestripador, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service....

Hong Kong, China
Reviewed August 24, 2016

I did not enjoy the stay here. I have been a IHG member for about 10 years and stayed at many IHG properties across three continents. Considering the amazing experience at many IHG properties this one didn't live upto my expectations. The vending machine had no water. The breakfast room was very crowded. we had to wait for a serat....

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Helpful?
Thank Globetrotter00777
ShaheenaN, Director of Operations at Holiday Inn Express & Suites London Downtown, responded to this review

Globetrotter00777, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,...

Cincinnati, Ohio
Reviewed August 10, 2016

We were in town last weekend to see The Tragically Hip and the hotel was just awesome in every possible. Very friendly staff and also very helpful with any concerns you may have. The rooms are meticulously kept and the housekeeping staff was very courteous and friendly as well!!

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Helpful?
Thank catman261
ShaheenaN, Manager at Holiday Inn Express & Suites London Downtown, responded to this review

catman261, Thank you so much for your fantastic review.  We are so happy to hear that you enjoyed your stay with us. We strive to offer our guests the best hospitality service . We hope you will visit us again. Sincerely, Shaheena Nanji Director of Operations

St. Catharines, Canada
Reviewed August 8, 2016

the hotel itself is nice but if you book here please double check all credit card charges as they made mistakes twice on my booking. I booked online and got an email confirmation for $600 but was charged $732 in the end as they never called to verify how many people I had per room and just assumed the number....

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Helpful?
Thank wendy d
ShaheenaN, Director of Operations at Holiday Inn Express & Suites London Downtown, responded to this review

Wendy, Thank you for your feedback regarding your recent visit at our hotel. We understand your frustration and we sincerely apologize for the inconvenience you experienced during your trip to London. We have spoken to head office and have sent an email to you regarding your issues and have ensured they have been corrected. We have also followed up and...

Michigan
Reviewed August 7, 2016

This was our third night in a row at HIE's and easily the lowest rated one. But the location was not the only thing we did not like. There was no fruit in the breakfast room. Told the delivery was late. We were not up early, so many, many people had already been fed. There should be a back up...

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Helpful?
Thank Russ K
ShaheenaN, Director of Operations at Holiday Inn Express & Suites London Downtown, responded to this review

Russ K, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes immediately. We hope you choose to stay with us again, so we can show you our true level...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
For your pleasure, our excellent London accommodations offer you free high-speed wireless Internet access and a complimentary hot breakfast. Our hotel amenities also include a fitness centre & a business centre. We hope you will explore our exceptional London hotel deals and rates as you start planning your trip to London, Ontario today. ... more   less 

Additional Information about Holiday Inn Express & Suites London Downtown

Address: 374 Dundas St, London, Ontario N6B 1V7, Canada
Location: Canada > Ontario > London
Price Range: $83 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites London Downtown 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites London Downtown
Holiday Inn Express London
Holiday Inn London
London Holiday Inn
Holiday Inn Express & Suites London Downtown Ontario
Hotel Style:
#14 Romantic Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express & Suites London Downtown staff and other travelers.
1 question
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7 months ago

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Questions? Get answers from Holiday Inn Express & Suites London Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ensure that if you make a specific request that it is followed.”
 of 5 bubbles toluce, Nov 2, 2016 | Read review
“Seems to me everyone I spoke with lover their rooms...”
 of 5 bubbles catman261, Aug 10, 2016 | Read review
“Get rooms that are higher up.”
 of 5 bubbles tulliusm1, Jul 29, 2016 | Read review
“Great if you are looking for a clean place to sleep”
 of 5 bubbles woodstrees8, Jul 17, 2016 | Read review
“Stay at any hotel but this one”
 of 5 bubbles madimercante, Jun 3, 2016 | Read review
5 of 5
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