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Holiday Inn Express & Suites London Downtown

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#18 of 42 Hotels in London
Certificate of Excellence
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Holiday Inn Express & Suites London Downtown
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247 Reviews from our TripAdvisor Community

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Showing 239: English reviews
Hong Kong, China
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I did not enjoy the stay here. I have been a IHG member for about 10 years and stayed at many IHG properties across three continents. Considering the amazing experience at many IHG properties this one didn't live upto my expectations. The vending machine had no water. The breakfast room was very crowded. we had to wait for a serat.... More 

Helpful?
Thank Globetrotter00777
ShaheenaN, Director of Operations at Holiday Inn Express & Suites London Downtown, responded to this review

Globetrotter00777, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,... More 

Cincinnati, Ohio
Level Contributor
68 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were in town last weekend to see The Tragically Hip and the hotel was just awesome in every possible. Very friendly staff and also very helpful with any concerns you may have. The rooms are meticulously kept and the housekeeping staff was very courteous and friendly as well!!

Helpful?
Thank catman261
ShaheenaN, Manager at Holiday Inn Express & Suites London Downtown, responded to this review

catman261, Thank you so much for your fantastic review.  We are so happy to hear that you enjoyed your stay with us. We strive to offer our guests the best hospitality service . We hope you will visit us again. Sincerely, Shaheena Nanji Director of Operations More 

St. Catharines, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

the hotel itself is nice but if you book here please double check all credit card charges as they made mistakes twice on my booking. I booked online and got an email confirmation for $600 but was charged $732 in the end as they never called to verify how many people I had per room and just assumed the number.... More 

Helpful?
Thank wendy d
ShaheenaN, Director of Operations at Holiday Inn Express & Suites London Downtown, responded to this review

Wendy, Thank you for your feedback regarding your recent visit at our hotel. We understand your frustration and we sincerely apologize for the inconvenience you experienced during your trip to London. We have spoken to head office and have sent an email to you regarding your issues and have ensured they have been corrected. We have also followed up and... More 

Michigan
Level Contributor
91 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our third night in a row at HIE's and easily the lowest rated one. But the location was not the only thing we did not like. There was no fruit in the breakfast room. Told the delivery was late. We were not up early, so many, many people had already been fed. There should be a back up... More 

Helpful?
Thank Russ K
ShaheenaN, Director of Operations at Holiday Inn Express & Suites London Downtown, responded to this review

Russ K, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes immediately. We hope you choose to stay with us again, so we can show you our true level... More 

Toronto, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Don't get me wrong but I was there for work and had to upload files every night for my daily report. Usually,it will take me less than an hour at home doing this but there feels like forever. Except the Internet speed, it's a nice hotel with great service and location. The staff is awesome and the security guard was... More 

Helpful?
Thank patrick p
ShaheenaN, Director of Operations at Holiday Inn Express & Suites London Downtown, responded to this review

Patrick P, Thank you very much for your feedback. We are happy to hear that the room and service was able to meet your expectations but we do regret that the internet was unable to meet your needs. We have immediately informed the internet company to resolve this issue to prevent future problems. We hope you will give us another... More 

Florence, Kentucky
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I lived out of this hotel for work for 4 entire months, Mid July - early November and I could not have been happier with my stay. Every morning was a good breakfast buffet that was served. Not going to have extravagant choices, but it has coffee, orange juice, bagels and cream cheese, cereal, bacon, eggs, pancakes, oatmeal. For a... More 

Helpful?
Thank tulliusm1
ShaheenaN, Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Dear Tulliusm1, Thank you very much for the fantastic review. We are absolutely thrilled to hear you enjoyed your stay with us. Our staff always strive to make every guest feel warm and welcomed and it was our honour to host you during your 4 months in London. We look forward to welcoming you back on your next visit to... More 

Brantford, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 17, 2016

About a 20 minute walk from Harris park this was a great location if you are attending any events there. Was reasonable compared to other hotels for the night we stayed. Included a breakfast which was actually pretty decent so that was nice. Rooms are pretty nice but we did get one pretty close to the elevators (and the elevators... More 

Helpful?
Thank woodstrees8
BrittanyEF, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Woodstrees8, Thank you for taking the time to review the Holiday Inn Express London Downtown. We are thrilled that our location met your needs and that you enjoyed the complimentary full hot breakfast. We are also happy to hear that our elevator security measures were working successfully during your stay. We hope to have the opportunity to host you again... More 

michigan
Level Contributor
304 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
4 of 5 stars Reviewed July 6, 2016

We needed a roadside hotel while in transit from Toronto. After winding around London we found this hotel in the middle of town. It was fine. It is clean and it is reasonably well furnished, although there was some wear and tear in the bathroom. We honestly just needed a clean, safe place to stay and this did the job.... More 

Helpful?
Thank pyegirl
BrittanyEF, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Pyegirl, Thank you for your recent stay at our hotel. We are happy that you enjoyed your overall stay with us. I apologize that you were not informed about the parking cost as our hotel and every hotel downtown London do charge an overnight parking fee. We do have plenty of safety precautions for our guests in place so that... More 

Milton, Canada
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed June 23, 2016

We stayed at the hotel the night of June 3rd . We were attending a race at Delaware Speedway. The hotel is an older hotel which appears to have been taken over by the HIE. The rooms are quite small in comparison to the the more modern Holiday Inn Express(s) we have stayed at recently. The hotel could use some... More 

Helpful?
Thank RACEFAN4888
BrittanyEF, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

RACEFAN4888, Thank you for your candid review. We are very fortunate to have such a central location in Downtown London. However because we are a downtown property we offer above and below ground parking onsite for our guests at a minimum fee of $11.99 plus taxes. The parking fee is standard in all the downtown properties in London. We are... More 

Toronto, Canada
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 10, 2016

I had a King suite. The room was somewhat outdated, however, it was at least comfortable and generally clean. Some useful items in the room included was a mini fridge, microwave, iron/board and hairdryer. Plug outlets were hard to find. Wireless internet worked well. Elevators worked but slow. The complimentary breakfast was one of the best features with a lot... More 

Helpful?
Thank Explorer-from-TO
BrittanyEF, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review

Explorer-from-TO, Thank you for taking the time to review the Holiday Inn Express London Downtown. We truly appreciate feedback from our valued guests and we are thrilled that you enjoyed your stay with us. I will pass along your insight to the staff and we look forward to your next visit with us. Best Regards, Brittany F Assistant General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
For your pleasure, our excellent London accommodations offer you free high-speed wireless Internet access and a complimentary hot breakfast. Our hotel amenities also include a fitness centre & a business centre. We hope you will explore our exceptional London hotel deals and rates as you start planning your trip to London, Ontario today. ... more   less 

Additional Information about Holiday Inn Express & Suites London Downtown

Address: 374 Dundas St, London, Ontario N6B 1V7, Canada
Location: Canada > Ontario > London
Price Range: $90 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites London Downtown 2.5*
Number of rooms: 109
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotwire, Hotels.com, Priceline, Expedia, Odigeo and Travelocity so you can book your Holiday Inn Express & Suites London Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites London Downtown
Holiday Inn Express London
Holiday Inn London
London Holiday Inn
Holiday Inn Express & Suites London Downtown Ontario
Hotel Style:
#14 Romantic Hotel in London
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