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We had a block of rooms booked for a hockey tournament. All of the rooms had at least two beds or a bed and pullout. We booked under our group. Came to check in and were given a room with only one queen bed for...More
Thank Jen B
Response from ShaheenaN, Director of Operations at Holiday Inn Express & Suites London DowntownResponded 2 days ago
Dear Jen B,
Thank you for your review. I would like to sincerely apologize for the inconvenience you faced during your stay. I have personally looked into the situation and seen that there was an error in the booking of room types and unfortunately due...More
We arrived having driven about 12 h. The staff were extremely helpful as our reservation was wrong (my fault), but got us in, and with an upgrade. The suite was great, and the breakfast served in the morning was among the best free breakfasts I...More
Response from ShaheenaN, Director of Operations at Holiday Inn Express & Suites London DowntownResponded October 3, 2017
Thank you for the fantastic review. We are very happy to hear that you enjoyed your stay with us and we were able to accommodate to your needs. We are thankful you chose to stay with Holiday Inn Express and we hope you...More
Booked this room for $200 out of desperation - bad road conditions needed to stay in London for the night - worth about $99.
Dirty room - dusty - lamp shade stained - night stand had food/drink drips on side and front. Bathroom floor -...More
Response from Brittany F, General Manager at Holiday Inn Express & Suites London DowntownResponded 1 week ago
Thank you for your candid review. Please accept our sincerest apologies that the room did not meet your standards. The comfort of the guests and the cleanliness of the rooms is something that we take great pride in and we are truly sorry...More
The room with 2 queens was small compared to other Holiday Inns I have stayed at. Parking was cramped. I gave up trying to maneuver the tight spots and parked in a gold member spot. It was Christmas Eve with deep snow, I doubt anyone...More
Response from ShaheenaN, Director of Operations at Holiday Inn Express & Suites London DowntownResponded 2 weeks ago
Thank you for your feedback. We would like to again apologize for the inconveniences that you faced during your stay. As we are located in downtown, our parking lots are monitored by the City of London, which is why we need the parking...More
Check in was quick, we got a good CAA rate, better than Hotels.com or other online reservation sites. Underground parking was appreciated, though cost an extra $5 (December special, I think it's regularly $11) When "Sam" checked us in, he shared his story with us...More
Response from ShaheenaN, Director of Operations at Holiday Inn Express & Suites London DowntownResponded December 17, 2017
Thank you for the great review. We are so happy that we were able to meet your expectations and we thank you for your loyalty to our IHG Hotels. We strive our best to offer great hospitality experiences and we hope to welcome...More
$87 - $176 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#14 Romantic Hotel in London
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Holiday Inn Express Hotel And Suites London Downtown ,
Holiday Inn Express London ,
Holiday Inn London ,
London Holiday Inn ,
Holiday Inn Express & Suites London Downtown Ontario
Response from Brittany F | Property representative |
Thank you for your inquiry. We do not have a pool onsite but we offer complimentary YMCA passes that is a 2 minute walk from the hotel. They offer two pools and a hot tub. Hope to see you in the near future.
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"Though we faced a main road, Dundas St, the room was still quiet."