No idea who thought it would be okay to put a woman's church group right next to someone's room, but that person should be fired. We were woken up Saturday morning to a conference room, directly next to our room, filled with women signing as loud as they possibly could without any concern about people trying to sleep. This is a hotel, not a church. People come here to sleep after long drives. To be woken up to such disregard was infuriating. I also made sure to note the problem with the front desk over the phone and in person, the staff apologized but there was no attempts at trying to adjust the bill for such poor planning on someone's part.
I'm giving this a 5-star rating relative to other Best Western properties I've visited; this was easily the best. The gentleman at the front desk was splendidly helpful, and we did have a lot of questions: Is the guest laundry available? (It was.) Can you give me change, in quarters, from an American $20 bill to pay for the guest laundry. (Yes, but without consideration for the favorable American exchange rate, but I was in no mood to quibble over a few bucks). Can you direct us to the on-site electric vehicle charger? (He walked my friend out the front door to show him exactly where it was.) The desk clerk was patient and cheerful in allowing me (during a lull in lobby traffic) to trade in my accumulation of small Canadian change into Loonies, and the growing number of Loonies into bills. The room was comfortable, the Wi-Fi was good and the included breakfast buffet was fine (and would have probably been better had we not waited until the last minute). The hotel seemed pretty new and is convenient to the 401 expressway as well. One oddity: The fact that our room # was 3xx didn't mean we were on the third floor (which doesn't exist). It's simply the 300 wing (which happens to be on the ground floor). Your desk clerk was clear this up for, and heck, this property isn't so vast that you will stay puzzled for long.…
Thank you for a great stay. We had a wedding reception in one of your halls, and everything went great. The staff were very respectful, kind and shared a few laughs with everyone. They were accommodating to the people with accessible needs, and that was appreciated by all. The front desk staff were efficient, and kind. They were there to help answer questions, and guide us to where we needed to be. The location across from the chapel was perfect. Thank you all, again. The wedding went along perfectly, followed by a great reception in a beautiful hall.
I was staying for work and when I got there at 6pm there was no parking because of a Conference happening. when I asked where can I park I was told that there would be parking when the conference people went home. My room had a broken Soap dish and the shower was like a cave. I went down for the breakfast and noticed that the Meat that they served was cold as well as the eggs. Seemed like the kitchen staff was recycling the food from the day before. I have stayed in many Best westerns and this has been the worst in my opinion.
Stayed 1 night here, the hotel is great and has an elevator for the 2nd floor (and stairs). The parking lot is large which was good as we had a trailer. The room was clean and nice. Every staff person we met was friendly and helpful. There is an attached restaurant, it is clean and service is excellent. However the Supper was disappointing, the main dishes had hardly any meat in them, compared to other Italian restaurants (Olive Garden), and nothing included with the main dish. There are not any other restaurants close by, and we had a trailer, so tried the restaurant for supper. For the included breakfast the restaurant is great, lots of choice, buffet style, and coffee and juice is served by a staff member.
The day time staff were extremely rude and passive. While waiting patiently as 2 customers were already at the counter, the girl behind the desk leans around and looks at me and says "um can I help you with something?" In a very rude tone. I said I just need to check into my room. She did not respond or acknowledge what I said and went back to helping the 1st customer. The night time/ early morning staff were incredible. When I called to ask to borrow chairs for getting ready for my wedding the man I talked to had them at our door in under 5 minutes. I booked a whole block of rooms as most of my guests came from out of town. When I or any guest asked about early check in the staff were extremely rude saying "we don't do that here". Check in was supposed to be 3 but as guests were arriving they were told they were not allowed to check in until 4. Many were also told over the phone that it was okay to arrive early as some rooms are cleaned they are able to fill them. But at arrival were told otherwise (again I would say very rudely)…
Drove several hours to attend a wedding in the area. The wedding paid for shuttles to the venue and were told the rooms would be ready before 2PM so everyone out of town could get ready prior to the ceremony. The cermony was at 315PM. Was greeted by an EXTREMELY rude staff member and "the Manager" (Looked like a guy from Mami Vice) and was told the check in time was 4PM and we were "Screwed" but were welcome to check in at 1am when we returned. Unacceptable
My husband and I celebrated our wedding here this past weekend & it was the most magical day! The staff was incredible to work with & the crew did an amazing job decorating the reception room! Thank you for everything! Highly recommend!
My partner & I stayed for a wedding (block of rooms were booked for wedding guests). Right from check in to check out we had prompt & friendly service. The breakfast was the best we have had for a continental breakfast anywhere. We needed help using the TV & the staff came immediately to help. Would recommend 100%!
The best hotel experience I have had in a long time. Excellent customer service, friendly staff, and exceptional cleanliness. Complimentary breakfast has a lot of choice and was delicious. Supper in the restaurant was superb as well.