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Four Points Hotel and Suites Kingston

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Four Points Hotel and Suites Kingston
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545 Reviews from our TripAdvisor Community

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Showing 511: English reviews
Arlington, Virginia
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed yesterday NEW

If I am being honest, this is not the best Sheraton in the bunch. It's not horrible by any stretch of the imagination, the staff is helpful (once you wait for asstistance), the space is clean, the lobby is cool and inviting and the location is just about perfect for Kingston. The problem lies with the rooms themselves - more... More 

Helpful?
Thank Janine T
Kingston, Canada
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

The location was perfect for enjoying downtown Kingston. The pool is a good size, very clean, and awesome for kids as the shallow end was shallow enough for our 3 year old to stand on her own (and it wasn't too cold). The room was small, dated, and seemingly still a bit dirty after being cleaned. Maneuvering around the bedroom... More 

Helpful?
Thank hachisholm
Montreal, Canada
Level Contributor
5 reviews
2 of 5 stars Reviewed 3 days ago NEW

Four Points Sheraton in Kingston, ON was less than exciting....it was downright depressing. I was told I had a lakeview room. The only thing I saw was the tops of trees blocking the lake.....about 2 km away. Anyway, I got a less than nice greeting when I checked-in....in fact, I got no greeting. Just a look and a shrug and... More 

Helpful?
Thank rangerrick2015
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear rangerrick2015, I'm very sorry that you were disappointed with your stay overall and I regret that our team did not make you feel welcome at registration. We appreciate your feedback and your loyalty to our brand. Thank you for your attention to reviewing our hotel and we hope that you will consider a return visit. Sincerely, Andrew Holmes General... More 

Ajax, Canada
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

When we got in the hotel, we went straight to what we thought is the cafeteria and ask where is the front desk? The lady answered, this is the front desk. It really looks like the starbucks cashier. Maybe they should make a change on the interior design so it would look like a hotel front desk? Anyway, we found... More 

Helpful?
Thank judyann627
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear judyann627, We're happy to hear from you! It's great to know that you enjoyed our clean and comfortable rooms as well as our great location. We value your feedback which highlights our successes and areas for improvement as it allows us to monitor and improve upon the guest experience. Please plan to visit us again the next time you... More 

Ottawa, Canada
Level Contributor
78 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a fair hotel in a great location. Staff were friendly but elevators, furnishings, windows and balconies are all dated. Windows and screens appear to have not been washed for years. I was in a suite and it was very oddly laid out. Location wise, you are in the heart of the "action", right near the water and close... More 

Helpful?
1 Thank Snikt21
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear Snikt21, I'm glad you enjoyed our service and location, but I'm very sorry that you were underwhelmed by our accommodations overall. Our associates work hard to provide a pleasant stay and your feedback, both positive and areas of improvement, assist us in that effort. We hope to host you again on a return visit. Sincerely, Andrew Holmes General Manager More 

Barry's Bay, Canada
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel in situated in the heart of Kingston. Seems like a nice hotel. Only problem is I can't breath in this room. We are in room 926. The musty, mouldy smell is intolerable. I can't tell if it is coming from the AC or the rug or where it is coming from. The hotel is completely booked and Kingston... More 

Helpful?
Thank Erin B
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear Eric B, I appreciate you taking the time to write this review. We sincerely apologize that we were unable to provide you with the exceptional stay you've experienced in the past. I regret any odor detected in your room and that this odor interrupted your comfort. Your feedback is helpful and will be shared with our maintenance team. We... More 

Toronto, Canada
3 of 5 stars Reviewed 1 week ago

I was traveling with a small baby and needed to find out the bus route to and from the hotel (could not get a cab with an infant bucket seat). Was disappointed that the front desk member's advice, both coming in and going out of town, was for me to google it myself. I was caught off guard re the... More 

Helpful?
Thank mom933
Grimsby, Canada
Level Contributor
5 reviews
3 of 5 stars Reviewed 2 weeks ago

The location was great. It was nestled in the heart of downtown with many shops and restaurants nearby. Very close to the water as well. The hotel itself was a little dated and the cleanliness was somewhat lacking. It's the kind of place where you want to keep your shoes on or risk your feet becoming black. The balcony was... More 

Helpful?
Thank CMAC78
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear CMAC78, I'm glad that you enjoyed our service and location, but I regret that our accommodations left you underwhelmed. Cleanliness is a key priority, so we appreciate your feedback. Your comments heighten our awareness and allow us to make adjustments to serve our guests better. We hope to have the opportunity to host you again. Sincerely, Andrew Holmes General... More 

Canton, New York, United States
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent a night there for buskers' weekend. We choose it based mostly on location. It is in the heart of downtown, only a couple blocks from the water. It was everything we were looking for - all the great restaurants, shops and attractions are within a short walk. The farmer's market was literally next door. The hotel was nice.... More 

Helpful?
Thank Mark M
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear Mark M, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip. Best, Andrew Holmes General Manager More 

Toronto, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Came to stay here for a friend's wedding. We stayed in a junior suite for two nights. The room was clean enough, but not immaculate. The price was quite high, but considering the location I understand why. Parking cost $16/night. It seemed like the walls were paper thin as we heard our neighbours moving about often. There wasn't a fan... More 

Helpful?
Thank simplylovely5
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear simplylovely5, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I’m happy to learn you enjoyed your stay overall. Thank you for your time in reviewing our hotel. Sincerely, Andrew Holmes General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Four Points by Sheraton Kingston offers guests a hotel with a great view of Kingston and Lake Ontario. We have 171 guest rooms and suites located close to 1000 Islands and Queen's University. ... more   less 

Additional Information about Four Points Hotel and Suites Kingston

Address: 285 King Street East, Kingston, Ontario K7L3B1, Canada
Location: Canada > Ontario > Kingston > Downtown Kingston
Price Range: $121 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points Hotel and Suites Kingston 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
4 Points Hotel And Suites Kingston
Four Points Hotel Kingston
Four Points Kingston
Kingston Four Points
Four Points Hotel And Suites Kingston Ontario
Hotel Style:
#9 Business Hotel in Kingston
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