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BEST WESTERN PLUS Royal Brock Hotel & Conference Centre

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716 Gordon St, Guelph, Ontario N1G 1Y6, Canada
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283 Reviews from our TripAdvisor Community

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Showing 278: English reviews
Kingston, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Hotel was clean, friendly staff and quiet. Gave me a great rate for the night because I didn't check in untill almost 1am. Front staff then moved me to a different room because air conditioner didn't work - full bar breakfast in morning with almost everything you can imagine to get your day going. Would stay again.

Helpful?
Thank Sarah H
Sarnia - London
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The front reception is attentive. They explained breakfast, the pool and where to find the room. The pool was clean and well maintained. Towels are provided in the pool area just to the left of the door as you enter the area. We were given room 120. As we entered the room there was a strong musty odor. Since it... More 

Helpful?
Thank Thenewadventurers
Acton, Canada
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed 1 week ago

This was the fastest check-in and check-out that I have ever experienced in my history of Best Western stays. My wife and I arrived at this location on Friday July 15/16 for a romantic start of our holidays. The gentleman at the front desk was very prompt and courteous at checking us in but everything went downhill from there. At... More 

Helpful?
Thank georgewdear
Barrie, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Located close to University of Guelph. Only a two story hotel but rooms on lower floor have access to patio door so easy unload of car to room. Wifi strength is good. A bit dated but rooms are comfortable and bed is extremely conformable with lots of pillows.

Review collected in partnership with Best Western

Helpful?
Thank Samantha M
St. Catharines, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

We were pleasantly surprised by the natural atmosphere we experienced when we arrived. The property has a beautiful park-like setting, with large trees right outside the rooms. Our room was on the ground floor, on the parking lot side of the building, which offered a small patio (unfortunately with no chairs), and enabled us to park right outside the room.... More 

Review collected in partnership with Best Western

Helpful?
Thank Stewart M
Glenn I, Guest Relations Manager at BEST WESTERN PLUS Royal Brock Hotel & Conference Centre, responded to this review

Your feedback is crucial in helping us create the best guest experience possible. We will use this information to help us exceed our guests expectations in the future. Thank you and please come stay with us again. More 

Golden Bc
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Room was clean. Breakfast area not very clean, garbage containers were overflowing. We travel a lot but would never stay in this hotel again. Pool area was very filth and the pool had algie covering the base of the pool.

Helpful?
1 Thank Pearl B
Glenn I, Guest Relations Manager at BEST WESTERN PLUS Royal Brock Hotel & Conference Centre, responded to this review

Thank you for your review. We apologize for the problems you encountered and will have our maintenance department investigate your concerns. We do hope you choose the Best Western Royal Brock during your next visit and allow us the opportunity to redeem ourselves. More 

London, Canada
Level Contributor
84 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The driveway is off Stone Rd, not Gordon St. Save yourself some driving around blocks. The trees and plantings are beautiful and the hotel lobby is very soothing. I had a room in the Conference Centre section which is a little strange. Go in the conference centre, through a small doorway and along a hall to a group of rooms.... More 

Helpful?
Thank London154
Glenn I, Guest Relations Manager at BEST WESTERN PLUS Royal Brock Hotel & Conference Centre, responded to this review

Thank you for your review of the Best Western Royal Brock regarding your recent stay. I was happy to see that your stay was problem free and the facilities to your liking. We hope to see you again on your next visit to Guelph. More 

Kingston, Saint Andrew, Jamaica
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

we have stayed here over the past 4 years as out daughter was attending University. this hotel is great, conveniently located and the staff are always helpful and friendly. Probably our last visit as she graduated last week! Free breakfast is good as well as free wifi

Helpful?
Thank Babs M
Glenn I, Guest Relations Manager at BEST WESTERN PLUS Royal Brock Hotel & Conference Centre, responded to this review

Thank you so much for your kind words and compliments. The staff and I work diligently to insure each customer enjoy their stay. We look forward to your return to our wonderful city. More 

Hamilton
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed June 23, 2016

Although the hotel has been renovated, there are still some rough edges that need attention. As an example, the stream of water from my shower was barely flowing through the shower head, with most of the water rushing out of the faucet to the tub. I had to really crank it up to get enough water to wash my hair;... More 

Helpful?
1 Thank Phoenix224
Glenn I, Guest Relations Manager at BEST WESTERN PLUS Royal Brock Hotel & Conference Centre, responded to this review

Thank you for your review of our property, I apologize for the problem you encountered and ensure you we will have this issue ameliorated immediately. We hope you give us another opportunity to serve you again. More 

Brampton, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed June 18, 2016

The staff were very helpful and friendly. The room was clean and I loved the soaker tub. The hotel was pretty close to the downtown area. Being walkers we did the trip down the hill and back up to the hotel. Gordon Street was very clean and well kept lawns of the University . There was a local bus if... More 

Review collected in partnership with Best Western

Helpful?
Thank Janice I
Glenn I, Guest Relations Manager at BEST WESTERN PLUS Royal Brock Hotel & Conference Centre, responded to this review

Thank you for your kind review of our property. We work hard to ensure the utmost in customer service and pleased your experience was favorable. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Best Western Royal Brock Hotel in Guelph is conveniently located directly adjacent to the University of Guelph, government offices and close to commercial, retail and residential areas, all in a beautiful park-like setting in Guelph, Ontario. The Best Western Royal Brock Hotel in Guelph is ideal for the business traveler with all the value added amenities you've come to expect including complimentary high speed wireless internet access, free local, calling card access and toll-free calls and a complimentary hot breakfast.For the leisure guest, traveling through Southwestern Ontario, the Best Western Royal Brock Hotel in Guelph boasts a seasonal outdoor swimming pool and sundeck from May to September and plenty of free parking for your accommodation needs. With ample meeting/conference space and superior catering facilities, the hotel is ideal for any social or business function. When travelling through southwestern Ontario, consider the Best Western Royal Brock Hotel in Guelph for your next reservation! ... more   less 

Additional Information about BEST WESTERN PLUS Royal Brock Hotel & Conference Centre

Address: 716 Gordon St, Guelph, Ontario N1G 1Y6, Canada
Location: Canada > Ontario > Guelph
Price Range: $82 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Royal Brock Hotel & Conference Centre 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Best Western Plus Royal Brock Hotel And Conference Centre
Best Western Guelph
Ramada Guelph
Guelph Ramada
BEST WESTERN PLUS Royal Brock Hotel & Conference Centre Guelph, Ontario
Hotel Style:
#5 Business Hotel in Guelph
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