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Homewood Suites by Hilton Cambridge-Waterloo, Ontario

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800 Jamieson Parkway, Cambridge, Ontario N3C 4N6, Canada
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Homewood Suites by Hilton Cambridge-Waterloo, Ontario
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369 Reviews from our TripAdvisor Community

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Thornbury, Canada
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

A very typical suites hotel - very functional and the rooms lend themselves to the longer stay - staff was friendly and helpful throughout but there's nothing to do at the hotel and after 7:30 you need to be prepared to go "off-campus" otherwise you're stuck.

Helpful?
Thank mike_pickering
Riverview, Canada
Level Contributor
170 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The breakfast was above average, so was the rooms and the cleanliness, but the meeting rooms were too warm, then too cold for three days. The lunches were terrible. Subway takeout would have been an improvement. Stay here, but the meetings are not worth it.

Helpful?
Thank NovaScotiagirl-21
Ontario
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My family had the experience of living at the Hilton Homewood Suites in Cambridge for a month while restorations/renovations were completed by our insurance company to our home in December 2015. We were fortunate to have room 311 which is a two-bedroom suite with kitchenette. This hotel is really quite fabulous. The staff are very warm, welcoming, friendly and accommodating.... More 

Helpful?
Thank UnSpontaneousCanuck
Toronto, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Spent one night at the hotel after a day in the K/W region with our 5 year old. Check in: Fast efficient and courteous Room: Clean and comfortable Staff: Very nice, helpful with the area surrounding the hotel Food: Breakfast Buffet was good lots of selection, very helpful staff and area was restocked and cleaned regularly. Great experience would recommend... More 

Helpful?
Thank Chris R
Julia H, Front Office Supervisor at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this review

Dear Chris R, I am elated to hear that you had a great experience while you were here. At the risk of sounding like a cliche we really are like a big family here. We support each other in our roles to better serve our guests. We travel also and only want for our guests what we would want for... More 

Mississauga, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent breakfast. Lots of choices. Staff keeps the orange and apple juice pitchers always full. Being disabled, I was offered help with my plate. Hot food was nicely displayed on hot plates. Different types of coffees were offered. Hot water available for tea drinkers

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Larry K
Julia H, Front Office Supervisor at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this review

Dear Larry K, Well being a coffee drinker myself I always appreciate a good cup of Joe. You will often catch staff grabbing coffee to help us through the day so we know how important it is to have an abundance ready to assist on making it through a day. Thank you for giving us such a great review. It... More 

Oakville, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

Room was lovely and spacious. Complimentary hot breakfast was very good. Parking was very good and number of amenities are close by. There was a problem in that housekeeping did not maintain room after the first night, however otherwise, stay was very good. Would recommend as one to the better accommodations in the area.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Debra D
Julia H, Front Office Supervisor at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this review

Dear Debra D, First i want to apologize for your room not being tended to properly. I have spoken to our housekeeping team as to why something like this might happen. I know this doesn't fix the fact that we missed your room but we are reviewing our procedures so this doesn't happen again. I am sorry. I will pass... More 

niagara falls, Canada
1 review
5 of 5 stars Reviewed 5 weeks ago

everyone was great 2 us very clean rooms all staff members where very pleasant n very nice very happy with all the service except the internet was very slow unless u wanted to pay for the upgrade we would go back to this motel anytime

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Krista G
Julia H, Front Office Supervisor at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this review

Dear Krista G, Awesome to hear that everything was up to your standards. I am sorry about the speed of your internet. I know that it does not help with your stay that has passed but if you are here again and experience the same trouble call the front desk and ask for the password to our high speed. We... More 

Barrie, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Clean hotel, friendly staff. We were checked in very quickly by front staff, and anytime we needed to contact front desk for anything the staff was very helpful We picked this hotel because we wanted two bedrooms and a kitchen. Very happy with our stay. Will stay here again!

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank LoveLiife
Julia H, Front Office Supervisor at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this review

Dear Lovelife, We pride ourselves on our speedy check in. We want to get you to your room as quick as possible so you can see all that we have to offer. I am glad that you were well taken care of by staff while you were here. Another thing we all work hard to achieve and when we get... More 

Ajax, Ontario, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 1, 2016

The room was nice. We stayed there for two nights while attending a hockey tournament nearby. The kids loved the pool. THe group of parents that we were with enjoyed sitting in the lodge area with a few drinks. Breakfast and a light snack at dinner were included. The breakfast was great! lots of traditional and healthy choices, including a... More 

Helpful?
Thank Stephen D
Julia H, Front Office Supervisor at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this review

Dear Stephen D, I want to thank you for taking the time to write such nice things about our hotel. I have said before that this is a great place for families to come and get out of the cold. I'm glad the breakfast was good for everyone in your family. The dinner's vary from night to night. Some are... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 26, 2015

We were visiting my parents who live right around the corner and it was a close hotel with all the amenities. Room was comfortable, bed was divine (we could have used a few more pillows though!) and the breakfast which was included was filing. The check-in was smooth and the manager very nice. Only issue was the heat in the... More 

Helpful?
Thank ReeReePhillips
Julia H, Front Office Supervisor at Homewood Suites by Hilton Cambridge-Waterloo, Ontario, responded to this review

Dear ReeReePhillips, I have heard such great things about the beds in our hotel. I have not had the pleasure to use them here but have used Hilton beds at other locations and I have to agree with your comment about them being divine. I am sorry to hear that your room was cold. I know that sometimes telling the... More 

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