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Waterfront Hotel Downtown Burlington

2020 Lakeshore Rd, Burlington, Ontario L7R 4G8 Canada
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Free cancellation until 06/11/22
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Traveler (157)
Room & Suite (84)
Dining (9)


#8 of 15 in Burlington
GreenLeaders Silver level
Waterfront Hotel-Downtown is a landmark in the city of Burlington, Ontario, on the shores of Lake Ontario. With spectular panoramic views and all the conveniences of downtown within steps of the hotel. A perfect getaway with inspiring waterfront parkland and trails, unique shopping, museums, exquisite dining and world class festivals situated less than an hour from Toronto and Niagara Falls.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Hot tub
Indoor pool
Heated pool
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Room service
Seating area
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
Languages Spoken
English, French, Spanish, Portuguese and 1 more
569Reviews6Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
InsuranceBroker wrote a review May 4
Brockville, Canada33 contributions10 helpful votes
We chose this hotel as it was within walking distance to the Burlington Arts Centre and has a pool. We were so impressed with this hotel that looks like it has been fully renovated. Our beds were comfy, the bathroom tiling very stylish. The bedside tables have USB ports and sockets. I found the USB port on the desk lamp didn't work well though.The breakfast Covid-friendly buffet delicious and good choices. The pool's temperature was perfect for us. The hot tub was out of service but that didn't matter to me as I don't usually use one. There is a gym overlooking the lake.The lobby warm, welcoming with comfortable furniture and sparkling lighting. Full package.
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Date of stay: May 2022Trip type: Traveled
Bruce Mitton wrote a review Apr 2022
Quebec City, Canada119 contributions55 helpful votes
Hotel is a great value for the amenities and price. Hotel is very modern and has undergone recent upgrades. Disappointing to spend off and on over the past two weeks and Hotel hot tub still not repaired. Stayed in three different rooms over psst two weeks and every room has missed updating or repairing bathroom ceiling fans very noisy and old. Cable TV is static on half the channels
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Date of stay: April 2022Trip type: Traveled
Room Tip: Parking has a fee, but no one seems to check if you pay or not. Parking lot is dim on area beside...
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Denise T wrote a review Mar 2022
Hamilton, Canada1 contribution
I booked a stay at this hotel for a "staycation" with my family. We chose this location as we heard they had a lovely pool. I was curious if I had to "reserve" the pool due to CoVid regulations as a friend had to do earlier that month. I called and messaged 2 days before and was unable to get a response. Finally the day before I was able to reach them (23.5 hours before our visit). Their pool was closed and awaiting public health to inspect. I explained my situation and they agreed to waive any cancellation fee, but I booked through booking.com so they needed to go through them by sending one little email saying they waived the fee. Back and forth for almost a month with booking.com blaming this hotel and vice versa for not communicating. I have called this hotel, emailed, spoke to managers, even tried Facebook messaging to no avail. Apparently the hotel's communication system was "down". But for a month? So frustrating because neither unit will send me emails etc as they insist they must only deal with each other. 0/10 would NOT recommend this hotel. I would have loved to try another visit elsewhere but they will not give me my $200 back even after saying they would multiple times. So frustrating.
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Date of stay: February 2022Trip type: Traveled
Kuro G wrote a review Mar 2022
1 contribution
When we check my wife and i , nobody was there to take care of us for nearly 5 minutes, i have to yelled hellllo!! and someone yelled back at us from the office saying i’m on a phone call !!! illl be right there , a few minutes later this girl came out and she didn’t apologize for her behavior so i ask to talk with the manager ,,,, by the way they were 2 more guests behind us and they were in shock !!!! Two ladies came out and help the situation and they were very apologetic and upgraded us to nice suite , next mortimer woke up early went downstairs to see if i can find a manager to talk about what happened and there she was , a “Manager “ i asked if i can talk to her and she told me that she already knew what and they upgraded me to a better room , this people are missing the point i don’t care about your upgraded room …. it doesn’t mean anything to us !!!!! Again no apologies or nothing , i guess she was in a hurry to leave the hotel ! shame on you ! and in our “Upgrade Room” when we try to make you in your best rooms in the hotel , the coffee maker was disgusting 🤮 Again they are a few nice ladies one from Romania 🇷🇴 and another lady from portugal 🇵🇹, they were sweet heart s and another girl she took her time to listen what happened when we were checking out ! thank you 🙏🏽 The manager and the girl inside the office horrible people and again very unprofessional!
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Date of stay: March 2022Trip type: Traveled
christieh179 wrote a review Feb 2022
3 contributions1 helpful vote
I had the absolute worst "stay" here. When I arrived there was a homeless man peeing in the bushes against the front of the building. The room I originally booked was gone so they gave me a different room. No big deal. I get to the room, the hallway was disgusting and covered in bits. The sheets on the bed had bloodstains. The mattress was soiled and covered in all sorts of bits. The floors in the room had stains of some sort all over and looked like it hadn't been vacuumed in a while. The walls were so thin I could hear every word the lady next door was saying on the phone. I asked to switch rooms, the next room was just as bad. I ended up leaving without staying the night. When I was leaving there was a lady clearly on some sort of drugs in the front lobby and the security guard was trying to get her to leave (unsuccessfully). I ended up finding a different hotel and had a wonderful stay there. Like night and day. I asked for a refund and did not get one. I only have videos of the rooms so I can't upload anything.
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Date of stay: October 2021Trip type: Traveled
travellingirl12 wrote a review Nov 2021
1 contribution
I've stayed at the Waterfront hotel on several occasions in the last 5 years. I have absolutely loved all my visits. All the staff whether it being the Front Desk Staff, Maid Service and yes even Maintenance have all made it a pleasurable experience. From Paula, Nicole and Dwayne at the front desk, and Jason and Will in Maintenance. I'm sure I've forgotten a few and don't know the names of a few... I have always enjoyed your smiles and how I have been welcomed on every visit. It's an amazing place, great location, great place to have your Wedding Reception, close to many great restaurants and walking trails. They have made it like a second home for me. The beds are super comfortable... the grounds are clean the staff is always happy and respectful.... Hotel is close to several amenities....restaurants..Keora spa (highly recommend), walking trails, shopping, go train...perfect spot... And yes the breakfast isn't the greatest...it wasn't always this way....but they are working on it...but I have to say I'm missing my Belgian waffles.... ;) ***have travelled here as a couple , solo, business, with friends ....highly recommend for any type of travel.
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Date of stay: November 2021
Sleep Quality
Steve wrote a review Nov 2021
Bath, Canada1 contribution
The hotel website states that a breakfast (buffet) is available when that’s not the case. Inform your clients that this breakfast isn’t available. A breakfast in a bag is provided. Our king room was cold and the heater wasn’t operating. The television picture quality was poor. We were moved to another room once I asked the manager. The hotel has been updated but the quality is poor and the rooms are tired. There are better hotels in the Burlington area.
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Date of stay: November 2021Trip type: Traveled
Room Tip: Avoid this hotel.
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M.T wrote a review Nov 2021
Ontario, Canada7 contributions
First impression, very nice hotel, room was clean, beds were comfy. Overall hotel was clean. I felt safe staying at the hotel during covid time. No room keeping due to covid. That was OK. Bathroom a bit outdated. Room came with daily breakfast, but due to covid, there was no breakfast buffet. Every morning we lined up in the lobby to pick up breakfast. Food was not that great, but...it's covid time. I am very understanding. No free parking. Hotel charged $7/nt, which was not bad compared to others. It's located right in downtown. Loved the location of the hotel. Right on the edge of lake Ontario. Beautiful location for taking walks on the pier or along the waterfront trail. I would book again if I go back to Burlington someday.
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Date of stay: August 2021
Sleep Quality
Deborah M. Bates wrote a review Oct 2021
Ottawa, Canada2 contributions
Upon sharing with the Waterfront Reservation staff, that I was bringing my Yorkie ( a mere 6 pounds who wears a diaper = no accidents), my accommodation was down-graded from a lovely upper floor suite with Lake views to a room on the first floor. The lady with whom I was speaking, couldn't wait to get me off her line. I have rarely encountered such rudeness and subsequently cancelled my reservation. I would not recommend this hotel to any Pet owners if that is this is the attitude shown by the staff, to anyone who brings a pet & wishes to stay there.
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Date of stay: September 2021
Canada27 wrote a review Oct 2021
Tecumseh, Canada473 contributions119 helpful votes
Have stayed here on a few occasions before (and reviewed in the past) but this recent stay was a let down. I was given a room on the third floor with a carpet that was so incredibly stained that I didn't want to walk on with bare feet. I'm sure the carpet was surface-clean but the stains - there were many - were unsightly. Surely a busy hotel owns at least one carpet cleaner. The TV reception was terrible. There's a flat screen in the room but it might as well be on a tube TV given the clarity of the picture. I was tempted to look for the aerial, it was that bad. Snowy, lines, hazy - nothing even remotely close to what was once basic cable. (On the upside, the internet connection was good so I watched the ball game on my iPad instead, which was much clearer.) The other displeasure is that my room overlooked the patio of the neighbouring bar/pub. Perhaps not the hotel's fault here but certainly had an impact on my stay. Be warned that the pub has outdoor speakers that play music and the music can be heard from as low as the third floor. It had been raining all evening so I don't even know why they would have had them on but the music played until well after 11pm. I resorted to putting on the fan just to mute the background soundtrack. I imagine it's even louder when the weather is nice and the patio is full of people. Consider asking for a room higher up or on the other side of the building. Before leaving I had mentioned the carpet and TV quality to the front desk and they said they'd make note of it but it wasn't very convincing. I had booked my room through Expedia, which charged my credit card. Upon checkout, I was given a bill for the stay but it turns out I was billed by the hotel too. I emailed Guest Services first and after two days with no reply, I called. I was referred to the manager's voice mail and, after two days, didn't hear anything back. I've since asked the credit card company to reverse the charge. I'm intrigued to see if the hotel will respond to this review any faster than my two requests about the extra charge... So, despite some pleasant stays in the past (the location really is superb), this one was not. Maybe it was just an anomaly but a letdown to say the least. I'd love to try it again but my confidence in the place has been shaken.
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Date of stay: October 2021
Room Tip: Avoid lower floors on the "city side" due to the noise from the pub next door.
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$127 - $175 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Waterfront Hotel Downtown Burlington
Which popular attractions are close to Waterfront Hotel Downtown Burlington?
Nearby attractions include The Burlington Performing Arts Centre (0.2 miles), Spencer Smith Park (0.1 miles), and Casteleyn Belgian Chocolatiers (0.09 miles).
What are some of the property amenities at Waterfront Hotel Downtown Burlington?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Waterfront Hotel Downtown Burlington?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Waterfront Hotel Downtown Burlington?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Waterfront Hotel Downtown Burlington?
Yes, parking is available to guests.
What are some restaurants close to Waterfront Hotel Downtown Burlington?
Conveniently located restaurants include Kelly's Bake Shoppe, Downtown Bistro & Grill, and Di Mario’s Trattoria.
Are there opportunities to exercise at Waterfront Hotel Downtown Burlington?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Waterfront Hotel Downtown Burlington located near the city center?
Yes, it is 0.2 miles away from the center of Burlington.
Are pets allowed at Waterfront Hotel Downtown Burlington?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Waterfront Hotel Downtown Burlington offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Waterfront Hotel Downtown Burlington?
The staff speaks multiple languages, including English, Spanish, French, Portuguese, and Romanian.