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Horseshoe Resort

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Horseshoe Resort
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735 Reviews from our TripAdvisor Community

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Showing 731: English reviews
Reviewed 6 days ago NEW

Did the Alpine Ski and Stay package. Room was a deluxe 2 Queen Valley. Space, cleanliness was all excellent. Small fridge would have been nice to have microwave in room but none. Bathroom was phenomenal with separate soaker tub and large shower stall. Did find we needed to have the gas fireplace on a lot as that part of the...

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Helpful?
3Thank Christine W
Reviewed 1 week ago NEW

Beyond disappointing. Staff seem inconvenienced by guests From the employee directing traffic in the parking lot, to check in at the Inn, to the rental payment desk, to the Crazy Horse grill...not one staff member met basic expectations for adequate customer service. Management is no where to be found. While it's a busy spot with little competition... I'd strongly recommend...

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Helpful?
1Thank Kelly M
Wendy D, Guest Relations Manager at Horseshoe Resort, responded to this review

Thank you for taking the time to complete a Trip Advisor review concerning your recent stay at Horseshoe Resort. I would like to apologize for the areas where we fell short in our service and product during your stay. I appreciate your comments and want to assure you that each of your valued remarks will be reviewed by the team...

Reviewed 1 week ago

I recently stayed with my husband at the Inn in room 139. We live a few hours away from the resort and I thought this would be a nice weekend away. I was very disappointed with what we received for the cost of a hotel (and "resort fees"). Think travel lodge with a boutique hotel price tag. Hotel: Have you...

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Helpful?
2Thank Emily C
Wendy D, Guest Relations Manager at Horseshoe Resort, responded to this review

Thank you for taking the time to complete a Trip Advisor review concerning your recent stay at Horseshoe Resort. I would like to apologise for the areas we fell short in your stay. Thank you for your compliments on our restaurants and the service you received from our staff. It is truly a family fun resort offering many amenties for...

Reviewed 1 week ago

We visited Horseshoe Valley Resort in late December with our 2 kids. We were enticed by a new offer for unlimited snow tubing and unlimited pasta for $22.99 and that got the kids on board. We confirmed this promotion would be on when we called to book the room and changed our reservation to a nicer room as a result....

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Helpful?
3Thank Mary C
Wendy D, Guest Relations Manager at Horseshoe Resort, responded to this review

First and foremost, thank you for taking the time to share your observations. Feedback such as yours, though critical is important to us and appreciated. I sincerely apologize for the poor impression we made and for failing to meet your expectations. We are disappointed to read your experience here was not as it could have been and for that please...

Toronto, ON
Reviewed 1 week ago

We've been coming to Horseshoe every New Years Eve for the last 5 years. We usually do some tubing and skiing/snowboarding, and then they have fireworks at 10pm and we catch a bite to eat in the Crazy Horse while watching the Can/USA World Jr's game. Then we stay in Orillia at the Stone Gate Inn, which is always fantastic....

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Helpful?
2Thank siouxtodd
Wendy D, Guest Relations Manager at Horseshoe Resort, responded to this review

First and foremost, thank you for taking the time to share your observations. Feedback such as yours, though critical is important to us and appreciated. I sincerely apologize for the poor impression we made and for failing to meet your expectations. Your comment on accommodation is important to us and want you to know that since joining Skyline Hotels &...

Annandale, Virginia
Reviewed 1 week ago

We paid for a 2 hour tubing session. The facility is not well organized. First, the facility did not have enough tubes for everyone. We had to wait at the bottom for people who finished their runs to give up their tubes so we could get tubes. Then, after we got up to the top of the runs, we waited...

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Helpful?
1Thank Andrea F
Wendy D, Guest Relations Manager at Horseshoe Resort, responded to this review

Thank you for taking the time to complete a Trip Advisor review concerning your experience in our tube park recently. I would like to apologize for our service and failing to meet your needs. I appreciate your comments and want to assure you that each of your valued remarks will be reviewed by the team to ensure that we can...

Alliston, Canada
Reviewed 1 week ago

We booked 2 "premium" rooms (5th floor) in the Slopeside Tower (504 & 505) but I would not say it was a "premium" experience. We had booked for 3 nights & 4 days (Thur to Sunday) as a family fun filled weekend. As others have noted, the rooms were not available until 4:00 pm. Front desk staff were nice. Our...

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Helpful?
Thank iduf2017
Wendy D, Guest Relations Manager at Horseshoe Resort, responded to this review

Thank you for posting a review and your compliments on our friendly lift operators. Your comment on accommodation is important to us and want you to know that since joining Skyline Hotels & Resorts, we have been re-investing in our property. All of our main building rooms have received a full renovation and some of our 1 and 2 bedroom...

London, United Kingdom
Reviewed 2 weeks ago

There aren't many slopes for skiing, but enough for a couple of days of fun. It's definitely worth the price, they have good deals for skiing and staying the night and the room is great. (I only went on winter, so I don't know about summer activities)

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Thank Nicolau S
Toronto, Canada
Reviewed 2 weeks ago

I had booked this resort for a two night stay for my family and two other family through my WorkPerks. We were so excited to get away. When we got there just before check in time at 4pm only to be told that there were no linens for our bed as the truck delivering them, and it's back up, were...

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Helpful?
Thank soniadb2017
Wendy D, Guest Relations Manager at Horseshoe Resort, responded to this review

Thank you for taking the time to complete a Trip Advisor review concerning your recent stay at Horseshoe Resort. I would like to apologize for the areas where we fell short in our service and product during your stay. I appreciate your comments and want to assure you that each of your valued remarks will be reviewed by the team...

Woodbridge, Canada
Reviewed 2 weeks ago

First time stayed at this hotel but didn't enjoy our stay because hotel lacks amenities. Room was clean but not enough seats for family, couldn't sleep because of pillows were not very comfortable. Pool area was not very clean, hot tub was not working, sauna was not in very good condition. There was no dryer available to dry cloths.

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Helpful?
Thank Woodbridge983
Wendy D, Guest Relations Manager at Horseshoe Resort, responded to this review

First and foremost, thank you for taking the time to share your observations. Feedback such as yours, though critical is important to us and appreciated. I sincerely apologize for the poor impression we made and for failing to meet your expectations. I do hope this one experience will not deter you from returning to our resort in the future. Sincerely,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
There's 4 seasons of adventure waiting for you at Horseshoe Resort, only one hour north of Toronto. Whether you're here for family fun, an inspired meeting at our Conference Centre or a romantic getaway, there's a whole world of things to do. Imagine 26 Alpine ski and snowboard runs, 35 kms of groomed double track set Nordic trails, terrain park with over 20 features, two full championship golf courses, three restaurants, Shizen Spa, hot tubs, saunas, Segway Off-road Adventures, Yamaha Riding Adventures, Advenuture Buggie Tours, Treetop Trekking, Horseback riding, Hummer Tours, indoor and outdoor pool, fitness facilities and weekly classes, a 10 acre driving range, putting green, hiking and biking trails through the breathtaking Copeland Forest, Kids Korral and the Horseshoe Adventure Park! ... more   less 

Additional Information about Horseshoe Resort

Address: 1101 Horseshoe Valley Road West, Barrie, Ontario L4M 4Y8, Canada
Location: Canada > Ontario > Barrie
Price Range: $130 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Horseshoe Resort 3*
Number of rooms: 141
Reservation Options:
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Also Known As:
Horseshoe Hotel Barrie
Horseshoe Resort Barrie, Ontario
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Questions & Answers

Here's what travelers have asked, with answers from Horseshoe Resort staff and other travelers.
15 questions
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Questions? Get answers from Horseshoe Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't stay here.”
 of 5 bubbles 677kellym, 1 week ago | Read review
“DO NOT STAY HERE! There is no hygiene from the management of this hotel”
 of 5 bubbles 214nicolasp, 2 weeks ago | Read review
“Paid for "courtyard view" room which was cheaper and had beautiful view of snow covered hill & trees”
 of 5 bubbles ashleymX7572HK, 2 weeks ago | Read review
“The lofts are apparently nicer, but we did not see them. Bring your own pillow as the pillows are unusually high.”
  • Mirror in bathroom
 of 5 bubbles nataliewK5919DJ, 2 weeks ago | Read review
“Deluxe Room worth the extra $$”
 of 5 bubbles 1_Traveller_CA, 2 weeks ago | Read review
5 of 5
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