Chateau Nova Yellowknife
187 reviews
#2 of 10 Hotels in Yellowknife
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4571 48 St, Yellowknife, Northwest Territories X1A 0E2 Canada
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About
#2 of 10 hotels in Yellowknife
Location
Cleanliness
Service
Value
The Chateau Nova Yellowknife is a brand new, full service hotel with 141 rooms and suites in Yellowknife. Located Northeast of Downtown and only 5km from the Airport, this hotel is in the heart of the city with great access to walking trails, Old Town and Niven Lake. The Chateau Nova Yellowknife offers a range of amenities including complimentary WiFi, fitness centre, steam room and sauna and more. Dine in the Quarry Restaurant & Lounge that offers customer favourites with a local flair. Relax in our lounge with our Daily Specials and enjoy a drink next to the fireplace. Enjoy Northern Hospitality at its' finest!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Parking
Wifi
Sauna
Restaurant
Breakfast available
Vending machine
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Steam room
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Location
Full view
84Good for walkers
Grade: 84 out of 100
18Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
Contact
4571 48 St, Yellowknife, Northwest Territories X1A 0E2 Canada
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So I feel the need to write this review. DO NOT BOOK THE APARTMENT SUITES AT THE NOVA!! There is no AC and it was a sauna in there...even with 2 fans. It was also very dirty! I had to clean/Lysol wipe everything! There was a half eaten burger and pack of smokes in our recycle bin. Dirt on kitchen floor. Smushed bug guts on the wall. Dirt on the walls. Stains on the pull out couch sheet! A hat under the couch! Honestly dirtiest place I’ve ever stayed and I’ve stayed in a lot of hotels/motels! I’ll give the manger credit for agreeing I could switch rooms and for personally checking and making the pull out sofa and wiping down the surfaces in the room we were suppose to move into. The problem then was there was not enough blinds in the holes and it was the sun setting side in Yellowknife so again sauna and upon further inspection still dirty. Which I didn’t notice until the manager was gone and at that point I was just tired. So very tired...Because when we first checked in it was the luxury suite and that place was amazing...super clean and very nice. Problem was IT WAS ON THE ISOLATION FLOOR! We weren’t isolating and staff failed to mention their only luxury suite was on the isolation floor. So I asked to be moved and the only available room was the apartment suite. Horrible experience at the Nova I’ll never stay there again or at any of their other locations. The manager was great and tried to help. They also refunded the rest of my 5 nights stay because I changed hotels. But honesty they definitely need to clean their apartment suites. They were just built in 2018 and poorly built and absolutely disgusting!!!…
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Date of stay: July 2020Trip type: Traveled on business
Helpful
My family and I checked in for what was supposed to a relaxing get away from our small community during Covid. Upon arrival we were shocked, we had not been told that people were self-isolating at this hotel, we picked it because it was not a self-isolation location. Very concerning as we have a newborn and the people that were supposed to be isolating were given free reign of the hotel to get meals at the restaurant and congregate in the front lobby. Our toilet would not function properly on two out of three days and our sink also had an issue with not enough water coming out. These issues were fixed promptly, but should have not been issues. After we woke up on our second day, we began to notice signs that the room was not thoroughly cleaned before our arrival; there was a used coffee pod in the coffee maker, bottle caps under furniture, hair and dirt on the bathroom floor, missing cutlery and coffee items, etc. The front desk did send cleaning staff as soon as they were made aware but the damage of knowing that the room was not cleaned had already been done. The phone in our room would also not allow outgoing or incoming calls, despite having a dial tone. This caused us to be charged for room service when the kitchen tried calling us to say our food was ready for pick up. Speaking of the kitchen, the hours were very odd (9-12 breakfast, 11-12 lunch and 6PM-9PM supper). The food was just okay, not worth the prices and they seemed to be constantly out of the basics (decaf tea, decaf coffee, jam, etc). The room did not have blackout blinds, or any second window coverings at all! A hotel in the North, where the sun shines 20 hours a day did not have anything except one set of flimsy curtains to help guests sleep. And as I mentioned we have a newborn, which is challenging enough. I have stayed in much lower quality hotels that were better equipped than the Chateau Nova, I’m very disappointed. The Chateau Nova has always been my preferred hotel when staying in Yellowknife but I will take my business elsewhere. The reason I am not giving 1 star is because of the lady at the front desk, she’s wonderful.…
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Date of stay: June 2020Trip type: Traveled with family
2 Helpful votes
Helpful
The location is good, quite near to the city town, just few minutes and they have shuttle connecting to airport for free. The room is quite spacious and cosy. My window is facing to the road and the view is good. But sometimes, the housekeeper may not remember to clean the room and change tower, better call the reception. The restaurant downstairs is good, no matter the food quality and price.
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Date of stay: March 2020Trip type: Traveled with friends
1 Helpful vote
Helpful
Clean and neat hotel for a comfortable stay. You can obtain a lot of info about the area and tours to see Northern Aurora Borealis from the front desk. It locates in the center of everything, so you can go these places easily.
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Date of stay: September 2019
Helpful
Stayed for 3 days. Very clean and comfortable rooms. Close to downtown and across from beautiful grounds. Wifi worked very well throughout the hotel. Check-in was quick and without issue. Staff were friendly and helpful when needed. Would stay again!
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Date of stay: October 2019Trip type: Traveled on business
Value
Rooms
Service
Helpful
PRICE RANGE
$125 - $173 (Based on Average Rates for a Standard Room)
LOCATION
CanadaNorthwest TerritoriesYellowknife
NUMBER OF ROOMS
141
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Claim Your Listing Frequently Asked Questions about Chateau Nova Yellowknife
Which popular attractions are close to Chateau Nova Yellowknife?
Nearby attractions include Prince of Wales Northern Heritage Centre (0.3 miles), The Legislative Assembly Building (0.09 miles), and Northern Images (0.3 miles).
What are some of the property amenities at Chateau Nova Yellowknife?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Chateau Nova Yellowknife?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Chateau Nova Yellowknife?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Chateau Nova Yellowknife?
Yes, free parking is available to guests.
What are some restaurants close to Chateau Nova Yellowknife?
Conveniently located restaurants include Black Knight Pub, Traders Grill, and Elke's Table.
Are there opportunities to exercise at Chateau Nova Yellowknife?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Chateau Nova Yellowknife have an airport shuttle?
Yes, Chateau Nova Yellowknife offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Chateau Nova Yellowknife located near the city center?
Yes, it is 0.3 miles away from the center of Yellowknife.
Are any cleaning services offered at Chateau Nova Yellowknife?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Chateau Nova Yellowknife?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.