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Pan Pacific Whistler Village Centre

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4299 Blackcomb Way, Whistler, British Columbia V0N 1B4 Canada
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (517)
Room & Suite (526)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pan Pacific Whistler Village Centre
Updated 10/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 50 hotels in Whistler
Location
Cleanliness
Service
Value
Travelers' Choice
Pan Pacific Whistler Village Centre is an intimate, family-friendly oasis located in the heart of the Village stroll, yet a 5 minute walk from the Gondolas to both mountains. Complimentary perks include a daily breakfast buffet, wireless Internet, local calls, in-resort shuttle and slope-side valet ski/bike/golf storage. Spacious suites feature full kitchens, bathrooms and balconies and range in size from Studios to Three Bedrooms with Den. Enjoy spectacular mountain views from the sunny deck with salt-water pool and two hot tubs and sauna.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness / spa locker rooms
Free breakfast
Hiking
Skiing
Kids stay free
Paid private parking on-site
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Saltwater pool
Sauna
Bar / lounge
Restaurant
Complimentary instant cofffee
Complimentary tea
Vending machine
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Conference facilities
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Dining area
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, French
Hotel links
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1818Reviews31Q+A100Room tips
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Popular mentions
island g wrote a review Jan 10
4 contributions
Really comfortable stay at the Pan Pacific Village Centre once again. Central location but still quiet. The room was clean and cozy, the complimentary breakfast service was great (lots of choices, delivered right on time, good portion size). Could always be a little less expensive but good value for the village.
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Date of stay: January 2022
Value
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Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Village Centre
Responded 1 week ago
Hello there, Thank you kindly for your great review of our hotel. I am glad to see you enjoyed your stay and specifically enjoyed our breakfast offerings. I will be sure to pass along your feedback to the appropriate departments. We look forward to welcoming you back some time soon. Kind regards, Phoebe
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benpX3228XK wrote a review Aug 2021
Vancouver, Canada3 contributions
Hotel's Favorite
Fantastic service! The staff were always helpful even when I forgot to put my breakfast order in & when I left some things in my room after checking out. We had a wonderful stay in this very well run & friendly hotel.
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Date of stay: August 2021Trip type: Traveled with family
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Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Village Centre
Responded Aug 15, 2021
Dear Valued Guest, Thank you for taking the time to leave us a review. I am thrilled to hear that you have had such a great experience in our hotel and hope you were able to experience Whistler as a whole. We look forward to welcoming you back. Warm regards, Courtney - Guest Experience Manager
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aksunder wrote a review Jan 10
Seattle, Washington43 contributions73 helpful votes
I have stayed at this property many times. This time was just not great. Terrible value for money. Cannot recommend anymore. They are charging way too much (over $1k a night) for a mediocre experience where there really just aren't enough people running the hotel. I understand there are staffing issues. But when a hotel charges $1k a night, the guest is paying enough that they shouldn’t have to deal with that. If you are not able to offer a $1k a night experience, don’t rip off guests and you should lower your rate. I don’t have any issue with the staff - the ones I dealt with were great and clearly just coping with a terrible management who sets high expectations, charges a lot, but then fails to deliver. Here are the main issues: 1) absolutely no help. If you show up with a full car and kids, don’t expect any help unloading your car or getting your bags to your room. I have never stayed at a hotel at this price point where there is literally no one to help at 4pm checkin time. Checkout did go much more smoothly - but it is not consistent. 2) no cleaning service for stays less than 3 days. You can pay three thousand dollars and they won’t even clean your room! And they don’t tell you when you book. You get an email telling you the day before checkin. Staffing issues maybe - but again - for $1k a night, you should have your room cleaned. 3) no one answers the phone at the front desk. Ever. Tourists stay here and may have questions. Tourists who might think they are staying at a high functioning hotel given the rate and there might be someone to answer questions. Sorry - no. 4) Just zero help. Checking out was a total disaster. Unloading a car in a cold snap with a crying baby, skis, some giant food delivery semi trucks stuck in the parking lot. This might be ok if you are staying at some budget place, but you’re not. This is billed as a top tier hotel that charges $1k a night. I have stayed here 5+ times. Never again. The owner of this place (I looked him up - he’s some investor in San Diego) is basically just ripping people off by selling a 2 star experience for 5 star prices. I was supposed to stay again in Feb and switched to Airbnb since no one is cleaning my room anyway and it's 50/50 whether anyone even helps me with my bags. I'm better off saving a ton of money and just going in knowing I will do it myself. The hotel is also dated and airbnbs are probably nicer at this point. This dude in San Diego should improve the property or sell it so someone else can offer a better experience. Again - no negativity towards the staff. When there was someone - they were great. It's just that the hotel is charging too much for being half staffed.
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Date of stay: January 2022
Value
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Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Village Centre
Responded 1 week ago
Dear Alykhan, Thank you for your review. While I wish you had a better experience during your most recent stay, it is feedback like this that we learn from and focus on to pinpoint the areas that need attention. I do sincerely apologize for the lack of service you received during your visit. There is a standard that we strive for and what our guests expect of us and it is clear in this scenario, we did not deliver. I will be sure to pass along all of your feedback to our upper management. I hope you and your family were able to enjoy Whistler for the magical place it is during the festive season. Should you wish to give us a chance to earn back your trust and give you the experience you and your family deserve and expect from us, please respond to the personal email I have sent and we would be more than happy to welcome you back. Kind regards, Phoebe.
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Freedom23315390027 wrote a review Jan 8
1 contribution
Massively over priced. No service and no facilities. Not what I expected for $1,000 a night. The location is great, but this isn't a hotel its a self service apartment. No room service, noone to help with bags, no restaurant. I would not recommend staying here given the price.
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Date of stay: January 2022Trip type: Traveled with family
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Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Village Centre
Responded 1 week ago
Dear Freedom23315390027, While I understand that your stay is not what you were hoping, I appreciate the time you put into leaving a review. I apologize for the lack of services that were offered during your stay, I will be speaking to the team about your experience, in the hopes that this will not happen again for future guests. We have also followed up with you more comprehensively via email. Nevertheless, I trust that you enjoyed the rest of your stay in Whistler, and we look forward to your email reply. Sincerely, Loic Guest Experience Manager
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Caralynne L wrote a review Jan 7
2 contributions2 helpful votes
Stayed on 5th floor with amazing views of the mountains. Super quiet, beds were magical and room lacked absolutely nothing! Excellent as usual! We were in room 5515 so if you don't have any health issues, using the stairwell was super easy to get to and from the lobby.
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Date of stay: January 2022
Value
Rooms
Service
Room Tip: Mountain view is amazing, but there really is no bad view in general!
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Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Village Centre
Responded 1 week ago
Dear Caralynnel2021, Thank you for taking the time to review the hotel! I am really happy to hear that you loved your room, and that the beds exceeded your expectations! I am thrilled to see that despite the pandemic, you were still able to enjoy your stay in Whistler. Hopefully we will be able to welcome you to our property again. Warm regards, Loic Guest Experience Manager
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PRICE RANGE
$123 - $431 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pan pacific whistler village centre hotel whistler, whistler pan pacific
LOCATION
CanadaBritish ColumbiaWhistler
NUMBER OF ROOMS
83
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Frequently Asked Questions about Pan Pacific Whistler Village Centre
Which popular attractions are close to Pan Pacific Whistler Village Centre?
Nearby attractions include Escape! Whistler (0.2 miles), Whistler Mountain Bike Park (0.3 miles), and Audain Art Museum (0.2 miles).
What are some of the property amenities at Pan Pacific Whistler Village Centre?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pan Pacific Whistler Village Centre?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pan Pacific Whistler Village Centre?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pan Pacific Whistler Village Centre?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Pan Pacific Whistler Village Centre?
Conveniently located restaurants include Purebread, Peaked Pies, and Cows Ice Cream.
Are there opportunities to exercise at Pan Pacific Whistler Village Centre?
Yes, guests have access to a pool, a sauna, and locker rooms available in the fitness center during their stay.
Is Pan Pacific Whistler Village Centre located near the city center?
Yes, it is 0.1 miles away from the center of Whistler.
Are any cleaning services offered at Pan Pacific Whistler Village Centre?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pan Pacific Whistler Village Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pan Pacific Whistler Village Centre offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.