The suite was really large and felt big enough to host 4 people. There is also a full kitchen that you can cook your own meal if you want. The living room is amazing with its own gas fireplace. The bed was very comfortable and my only complaint is the TV mount in the bedroom… I mean it could be a lot better (see the photo)

I’m a frequent traveller and have top tier super elite status with Air Canada and Accor Hotels. I also have some minor status with Marriott Bonvoy as an Elite member. I am in Whistler 2 to 3 times a year so my family can ski out west. This the first time in years that I booked this hotel and unfortunately it was during peak season. The hotel property is actually in a great spot next to the lifts and has a great dining area that is open and spacious and looks modern. However, the service standards during peak New Years season is definitely subpar. The hotel was at 100 percent capacity and there was definite strain on service delivery she likely from lack of sufficient manpower. Examples were lack of timely cleaning of the suite or if it was done, it was done poorly as if someone did the bare minimum. I know at the Four Seasons and Fairmont, a housekeeping manager checked the rooms after the cleaning staff to ensure quality of the delivered product. At the Westin it does not appear there is any over-site of the service delivered to the floors. Do NOT order in room dining from the hotel. The food is good but takes an incredible amount of time for delivery. I have young children and we got there at night and the kids were starving after flying in from across the country. We ordered wings, pizza and salmon. This took over an hour and a half for delivery due to how busy things were in the kitchen. Unfortunately I was told 30 minutes when I placed the order. Calling service express which is the line to reach their service department was over ten minutes of holding on the phone to check when my order was being delivered. Unfortunately they were not able to tell me but they said the order would be prioritized. It was clear that the hotel employees were lacking in numbers relative to the number of guests. In terms of eating, our family enjoyed their buffet breakfast and dinner on the non peak season night when it was not busy was actually quite good. I actually preferred eating at the hotel rather than eating outside. I spoke Grant the overnight hotel manager, and he is quite a personable individual. I can see there is a good set of individuals but the actual hotel really needs more help in terms of sheer number of employees to deliver quality in a timely manner during the holiday time period. Overall, the hotel is actually good but I would not stay during peak season. You will get much more enjoyment of the hotel and Whistler itself when things are quieter. As a side note, for overseas travellers, There is much more capacity at Vail, Colorado with more hotels and restaurants. There have been no new hotels or buildings made in the Whistler area for many many years and the infrastructure is not as robust as Vail itself. If you have not been to Vail, I would highly recommend it.

We had an exceptional time in Whistler with our family in mid-August thanks to Andrew and the friendly staff at The Westin. From the moment of our arrival we felt welcome, and the safety protocols regarding masks and sanitizing were appropriate and respected by everyone we encountered. Our family had three rooms together at the end of the hall, and we never felt it was too busy in spite of the resort being at capacity. Platinum Elite status was recognized generously which was a real treat. Breakfast at Grill & Vine was satisfying, and never felt crowded. Bike storage was offered complimentary. The only item that may have been challenging was pool access, since a new system to limit group sizes was recently implemented - nevertheless, we were able to book an appointment on their system the night before and enjoyed the pool with the kids every day. It's not large, but very clean and relaxing particularly given the limited access by appointment. The resort is ideally located in the village close to good food and shopping as well as the gondolas and bike trails, making for a good time for a multi-generational family getaway. Thanks Andrew for a great experience!