4320 Sundial Pl, Whistler, British Columbia V0N 1B4 Canada
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About
#7 of 52 hotels in Whistler
Location
4.9
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
Perfectly perched at the base of both Blackcomb and Whistler Gondolas on the Village stroll, Pan Pacific Mountainside is Whistler’s best address. The super easy mountain access and valet ski and bike storage is highly appreciated by our guests, as is our heated outdoor pool and two hot tubs. Choose from 121 well-appointed suites featuring full kitchens, fireplaces, balconies, oversized windows and spectacular valley or mountain views.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Ski rentals
Kids stay free
Valet parking
Paid private parking on-site
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Saltwater pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Vending machine
Skiing
Highchairs available
Free shuttle or taxi services
Meeting rooms
Steam room
Ski In / Ski Out
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Dining area
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, French
Location
100Great for walkers
Grade: 100 out of 100
79Restaurantswithin 0.3 miles
36Attractionswithin 0.3 miles
Contact
4320 Sundial Pl, Whistler, British Columbia V0N 1B4 Canada
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All staff we encountered were extrememly polite and helpful. The facilities are great. Location is ideal. One of our party tore ACL in ski accident paret way through our stay and had knee brace and crutches. All Pan Pac MS staff were very helpful. Room amenties were great. We would not wish to stay anywhere else when next in Whistler
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Date of stay: March 2023
Rooms
Service
Sleep Quality
Room Tip: Mountainside for best views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 2 days ago
Dear Jeff, Thank you so much for this great review of our hotel! It sounds like other than your friend's knee which I am very sorry to hear about, it was a great trip and I am glad to hear that the hotel staff, location and facilities enhanced this. Send our best healing wishes to your friend. We look forward to your next visit! Best Wishes, Emily Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Pan pacific and its stuff made our stay in Whistler absolutely exceptional! Front Desk team was above and beyond, room cleaning was stunning. And YES you would remember your nights at Club lounge with their snacks and delicious cookies! Pan Pacific Whistler is one and only!
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded Jan 5, 2023
Dear valued guest, Thank you for your wonderful review of our hotel. We are so thrilled you had an amazing time and it's lovely to hear that our staff went above and beyond for you. We're also very happy that you made the most of our Apres club! We look forward to welcoming you back again soon. Kind Regards Lucy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel on March 19-25 and had a very enjoyable week of skiing and relaxation. There are 2 Pan Pacific hotels. Pan Pacific Mountain is literally a few feet away from the Blackcomb Excalibur Gondola. Perhaps 30 feet from the Whistler Gondola. Can't ask for a better location than this. The one bedroom that we stayed has a fully equipped kitchen where we cooked breakfast before heading to the slope. The Pacific suites on the 7th floor is open from 3-7pm to serve light snack and drinks (only the first is free). There is an outdoor swimming pool and 2 hot tubs. Great place to relax the muscles after a hard day of skiing. Locker for skis is complimentary. Everyone at the hotel is friendly and helpful with the exception of one....the reception who checked me out. I checked out on March 25 shortly after 10am. The lady at the front desk was probably busy with some admin work. There was no greeting or conversation. A simple response "receipt will be sent to your email". Period. I felt like an inconvenience to the front desk when I requested a shuttle to take me to the Gateway Loop. The short answer is no, you are too early. The shuttle does not run until 10:30am. Also it will not be available after 10:30 because maintenance will be using it. Okay, I understand it. So we walked. This less than ideal interaction does not diminish the merits of this hotel and the hard work of all other staff. Probably a refresher training will fix it and deliver a positive experience for all customers. …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 2 days ago
Dear Valued Guest, Thank you so much for taking the time to leave us this feedback! It sounds like you had a wonderful trip and made the most of everything that the hotel and Whistler have to offer. We will be following up with the team member who did your checkout, I am very sorry to hear that you were made the feel this way after such a successful stay so please accept my apologies about this experience. We hope to see you again very soon for your next trip to Whistler. Best Wishes, Emily Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for a two week ski trip and had a lovely time. The location is really convenient and our room had a lovely view of the mountains. Although the room was a little small, it had everything that we needed and the pull down bed was really comfortable. The pool and hot tubs were a great place to relax after a hard day of skiing.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 1 week ago
Dear guest, Thank you for your great review! We are happy to hear that you enjoyed your stay with us. Should you want to make a future reservation, don't hesitate to contact us. Kind regards, Els Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Graham effing rocks!! Got us in late night when we forgot our keys. Super nice and a great place to stay. They are very accommodating and the hot tub is great. Perfect location also. Grahmn again is the best
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 2 weeks ago
Dear guest, Thank you for your positive review! Unfortunately, we don't know who you mean with Graham but we are happy that whoever helped you, was accommodating and friendly. Should you want to make a future reservation, don't hesitate to contact us. Kind regards, Els Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a superb location overlooking the mountain and village. The rooms are well equipped, clean and bright. The cleaning staff are so lovely, really friendly and efficient - our room was spotless. We were met by helpful and informative staff who gave us everything we needed to settle in, the room was ready on our arrival and there was a lovely welcome pack of goodies waiting for us which contained lovely local produce of chocolate, trail mix, popcorn, crisps and biscuits - a nice touch! The hotel has a laundry room which was excellent value for money with cleaning products, washer and dryers. There is a clean, heated pool, two jacuzzis, a steam room and well equipped gym. There are plenty of towels, and the shower facilities are clean and equipped with shower products for your convenience. The rooms included dressing gowns and slippers which were warm and comfortable. There is a secure ski room with personal lockers, accessed by room card and individual code and the lift has to be used with a room card which prevents strangers from wandering - a nice security feature. We were very impressed and will be back next year. We have always stayed in another hotel year on year and regret not trying this one earlier as it was mich better!…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: The Longhorn plays loud music between 3 x 7 daily - you can hear it but as you overlook the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 1 week ago
Dear Valued Guest, Thank you for taking the time to write a review. I am so glad our team were able to exceed your expectations and you were able to make use of all of our great facilities. We cannot wait to welcome you back next year! Kind regards, Phoebe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Couldn't of asked for a better place to stay - location, amenities and cleanliness were all on point. The staff were attentive and helpful. The housekeeping was spot on and was totally unexpected. The kitchen was well appointed and allowed us to cook a great breakfast every morning. Really happy with our choice of places to stay. It may not be the least expensive but you definitely get what you pay for. Was so nice to go down to the pub on our first night when we got into room later in the day. Really don't have any negatives except that phone charging station or accessable outlet next to bed would of been great but that is a small detail. Would definitely come back again.
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Date of stay: March 2023
Value
Location
Service
Room Tip: Rooms not facing village are quieter but view isn't as nice. We had one facing adjacent hotel...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 1 week ago
Dear Valued Guest, Thank you for sharing your experience. I am so happy to see you enjoyed your stay and our staff made a lasting impression! I will be sure to pass along your feedback to the appropriate department. We cannot wait to welcome you back soon! Best wishes, Phoebe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location with easy access to the gondolas & lifts & the village. The lounge was an extra bonus & having the hot tub after a long day of skiing was beneficial. My only knock was the ski locker & lack of hooks to keep helmet & other equipment.
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Date of stay: March 2023
Rooms
Service
Sleep Quality
Room Tip: While having a Mountain View is great, asking for the other side is much quieter.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 1 week ago
Dear Valued Guest, Thank you for taking the time to write a review. I am pleased to see you enjoyed the convenience of our location and were able to make use of our facilities. We hope to welcome you back soon! Best wishes, Phoebe Pan Pacific Whistler
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best Location, can't be any closer to gondolas and lifts, ski in -n out, all amenies right at your fingertips, complimentary apres ski on 7th floor, breakfast for $20 in your room, ski lockers, ski rental on premises
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Date of stay: March 2023
Value
Location
Service
Room Tip: slopes or street view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 3 weeks ago
Dear Valued Guest, Thank you for the 5 star review! I am pleased to see you enjoyed the convenience of our location and were able to enjoy our new Apres offerings. We hope to welcome you back very soon! Kind regards, Phoebe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrific to stay at the hotel! We loved the apres drinks and snacks setup on the 7th floor from 3-7pm. That was a great addition to the experience! Having stayed in many locations in and around the village, I don't think there's a better experience and value at Whistler. If you want the greatest skiing convenience, in a property that does not nickel and dime you (think Westin ski concierge for $10/day), you've got it at the Pan Pacific. Wonderful pool and hot tub setup, too. The rooms feel just right. We'll be back (many times).
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Date of stay: February 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 4 weeks ago
Dear Valued Guest, Thank you for taking the time to write a review! I am pleased to see that you enjoyed our new Apres set up, and were able to enjoy the lovely views from the pool deck. We hope to welcome you back soon. Kind Regards Lucy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$218 - $505 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pan pacific whistler mountainside hotel whistler, whistler pan pacific
LOCATION
CanadaBritish ColumbiaWhistler
NUMBER OF ROOMS
121
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Claim Your ListingPAN PACIFIC WHISTLER MOUNTAINSIDE - Updated 2023 Prices & Resort Reviews (British Columbia)
Frequently Asked Questions about Pan Pacific Whistler Mountainside
Which popular attractions are close to Pan Pacific Whistler Mountainside?
Nearby attractions include Escape! Whistler (0.10 miles), Whistler Mountain Bike Park (0.2 miles), and Audain Art Museum (0.3 miles).
What are some of the property amenities at Pan Pacific Whistler Mountainside?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pan Pacific Whistler Mountainside?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pan Pacific Whistler Mountainside?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pan Pacific Whistler Mountainside?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Pan Pacific Whistler Mountainside?
Conveniently located restaurants include Rocky Mountain Chocolate Factory, The Mexican Corner Restaurant, and Basalt Wine And Salumeria.
Are there opportunities to exercise at Pan Pacific Whistler Mountainside?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is Pan Pacific Whistler Mountainside located near the city center?
Yes, it is 0.2 miles away from the center of Whistler.
Are any cleaning services offered at Pan Pacific Whistler Mountainside?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Pan Pacific Whistler Mountainside?
The staff speaks multiple languages, including English and French.
Does Pan Pacific Whistler Mountainside have any great views?
Yes, guests often enjoy the city view available here.