Pan Pacific Whistler Mountainside
4320 Sundial Pl, Whistler, British Columbia V0N 1B4 Canada
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About
#2 of 13 resorts in Whistler
Location
4.9
Cleanliness
4.7
Service
4.6
Value
4.4
Travelers' Choice
Perfectly perched at the base of both Blackcomb and Whistler Gondolas on the Village stroll, Pan Pacific Mountainside is Whistler’s best address. The super easy mountain access and valet ski and bike storage is highly appreciated by our guests, as is our heated outdoor pool and two hot tubs. Choose from 121 well-appointed suites featuring full kitchens, fireplaces, balconies, oversized windows and spectacular valley or mountain views.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Ski rentals
Highchairs available
Valet parking
Paid private parking on-site
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Saltwater pool
Fitness / spa locker rooms
Restaurant
Complimentary Instant Coffee
Complimentary tea
Vending machine
Skiing
Free shuttle or taxi services
Meeting rooms
Steam room
Ski In / Ski Out
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Dining area
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English, French
Location
4320 Sundial Pl, Whistler, British Columbia V0N 1B4 Canada
Pan Pacific Whistler Mountainside
Getting there
Great for walkers
Grade: 100 out of 100
100
Vancouver Intl Airport
64.5 mi•
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Rental Cars
77 Restaurants
within 0.3 miles
1849Reviews24Q+A100Room tips
Reviews
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The pros: clean room, friendly staff, location, nice pool, hot tub, and steam room. The bad: rooms are misleading (we booked a mountain view suite and view was of a building and the pool); so noisy ( literally an outdoor dance club right outside room until 1 am), no room service. We may stay again, but would get the cheapest lower floor suite and ask to face away from the village to reduce noise.
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: The pool is busy for the two hours after ski slope closes.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 5 days ago
Dear Valued Guest, Thank you for taking the time to leave us a review about your stay. Feedback from our guests truly is invaluable and allows us to continually monitor and improve the level of services that we are able to provide. We look forward to welcoming you back to the Pan Pacific in the future. Please do let us know your preferences in regards to the location of your room when booking again with us, so we can try to meet your requests as best as possible. Best regards, Elisa Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
It's been 3 years since my wife and I have been back to Whistler and specifically to the Pan Pacific Mountainside, although we do try to split our time between both locations(the other being Village Center). This time back for us was to celebrate our 33rd dating anniversary. We had a beautiful mountain view 1 bedroom room on the 5th floor. Upon arrival, we were met cheerfully and there was even a bottle of wine and a card for us from the staff. There is a very specific reason why we have continuously gone back to the Pan for almost 15 years and that is because we're always treated with respect and the entire staff has always been friendly. Some people have asked why we don't stay elsewhere and honestly, we have tried a few other places, but only because other people have looked after the booking, but for us personally, the Pan has never given us a reason to go elsewhere. Sorry, but no photos this time.…
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 2 weeks ago
Dear guest, Thank you for taking the time to complete our online survey. Feedback from our guests truly is invaluable and allows us to continually monitor and improve the level of services that we are able to provide. I am glad to see that you have enjoyed your stay with us. It is great to hear that you choose Pan Pacific as your first option. We appreciate your loyalty and we are looking forward to see you again. Thank you again for sharing your feedback with us. If you have any questions or would like assistance with future bookings, please do not hesitate to contact us directly. We look forward to welcoming you back to the Pan Pacific in the future. Kind regards, Sandra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my third time staying at the Pan Pacific Whistler Mountainside and many more to come. Checking in was smooth, very friendly staff, cosy room and very comfortable bed. As I live in a tropical country with year-round temperature of around 30 degree celsius, I was naturally fascinated by the fireplace in the living room.
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Date of stay: November 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: If possible, book a room with the mountain view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 1 week ago
Dear Valued Guest, Warm greetings from Pan Pacific Whistler. Thank you for your lovely review. Your comments will be shared with our entire team. We are glad to see that you enjoyed reception services, your room and that your stay in general was enjoyable. We would love to see you soon at our hotel again. Best regards, Farida Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was somewhat disappointed in the Pan Mountainside it always seems like when I stay with any of the Pan Pacific properties I’m made to feel as though I should be grateful to them for allowing me to stay at any of the properties where as with other hotels ie. the Hilton I am made to feel As though they are appreciative that I have chosen them to stay with. At the Pan Pacific Mountainside I was told to call in the evening to advise of late check out. I made the call only to be told to call in the morning again. (The point of late check out is to sleep in) not to get up and call to ask for late check out. I was then told I was able to have an extra 1/2 hour and beyond that I would be charged. It also always seems odd that I’m am always told they are full at capacity but if I want another room they are readily available for more money. Does full not mean full. The Hilton offered late check out 1pm free parking due to loud neighbours always exceptionally friendly staff. The only thing the Pan Pacific has that is better is the robes they are a little softer. I’ll take a less fluffy robe any day of the week. …
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 2 weeks ago
Dear Valued Guest, Thank you for staying with us and thank you for sharing your feedback. Regarding late check out, team always tries their best to accommodate guests requests, but late check out also depends on availability of room on departure date. However you are more than happy to store the luggage with us and use hotel facilities after room departure time. Thank you for complement on bathrobes, We remain available and please do contact us in case of any assistance needed. Best Regards, Farida Samedzade Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location and facilities, stayed many times in the past and never disappointed. Great for families and easy access. Only complaint is the narrow parking stalls. But when someone pays $195,000 for a parking stall in Whistler then you are lucky to get any kind of parking
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Large hot tub and heated pool are great for families and groups. Located next to a noisy pub...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 2 weeks ago
Dear guest, Thank you for taking the time to complete our online survey. Feedback from our guests truly is valuable and provides great insight into how our services are perceived. I am glad to see that for the most part we were able to meet and exceed your expectations with the location, facilities and easy access to the main village street. However I am sorry to hear that you found the parking spots not big enough for your vehicle. Thank you again for sharing both your positive and constructive feedback with us. We hope to be able to welcome you back in the future. If you have any questions or would like assistance with future bookings, please do not hesitate to contact us directly. Kind regards, Sandra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent place to stay in the heart of the village Staff and service are great They were able to accommodate my early check in and late check out and I even got a nice gesture in the room as it was my birthday getaway Hotel itself is beautiful I enjoyed the hot tubs and the peaceful of the place during the week View from the one bedroom was amazing as well and extremely relaxing Kitchen well stocked with everything you need to cook Would definitely come back!
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Date of stay: November 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 2 weeks ago
Dear guest, Thank you for taking the time to complete our online survey. Feedback from our guests truly is valuable and allows us to continually monitor and improve the level of services that we are able to provide. I am glad to see that you have enjoyed your stay with us, it is great to hear that our front desk team were so helpful and friendly, that you loved the view from the room and that you got a perfect and relaxing stay. Thank you again for sharing your feedback with us. If you have any questions or would like assistance with future bookings, please do not hesitate to contact us directly. We look forward to welcoming you back to the Pan Pacific in the future. Kind regards, Sandra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room had a wonderful view of Whistler Village. The room was well appointed with a small kitchen that includes a fridge and dishwasher. Can have a relaxing breakfast before starting the day. The amenities were excellent and the location cannot be beat! Highly recommend!
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded 4 weeks ago
Dear Peter, Warm greetings from Pan Pacific Whistler. Thank you for your lovely review. Your comments will be shared with our entire team. We are glad to see that you enjoyed our location and that you found our rooms well equipped. We would love to see you soon at our hotel again. Best regards, Claudia Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly staff, very accommodating. Expect to pay more for your stay and activities in whistler.(ask questions about amenities). All hotels have you pay for parking, as well as all lots around the village including grocery store are paid parking. Not sure about winter season, but you will need a vehicle for some activities unless staying in the village.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded Oct 26, 2023
Dear guest, Warm greetings from Pan Pacific Whistler and thank you for your review. Your kind words will be shared with our entire team. We would love to see you soon at our hotel again. Best regards, Oleksandra Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our first office retreat and the Pan Pacific Mountainside staff were amazing. They did everything in their power to make our stay as smooth as possible, they were knowledgeable, accommodating and flexible with our group reservations. You knew they cared and wanted the guests to have a positive and memorable experience. The hotel felt a little outdated at first, but the reality soon makes you realize... you're in a mountain resort. Amazing time, amazing people and spectacular location. Our team was so impressed with the weekend that it will be hard to top it.
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Date of stay: October 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded Oct 13, 2023
Dear guest, Warm greetings from Pan Pacific Whistler and thank you for your beautiful review. Your kind words will be shared with our entire team. Regarding some outdated areas of our hotel as you said, we want to reassure you that the renovation of it is in our near future plan. We would love to see you soon at our hotel again. Best regards, Oleksandra Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our family has stayed at this property numerous times over the past few years and it is one of our favourites in Whistler. The staff are always friendly and very accommodating. The pool has gorgeous mountain views that can't be beat anywhere in Whistler. Only downside is the gym is quite small.
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Manager, Guest Services / Front Office at Pan Pacific Whistler Mountainside
Responded Oct 13, 2023
Dear guest, Warm greetings from Pan Pacific Whistler and thank you for your beautiful review. Your kind words will be shared with our entire team. We would love to see you soon at our hotel again. Best regards, Oleksandra Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Whistler area.
PRICE RANGE
$114 - $334 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pan pacific whistler mountainside hotel whistler, whistler pan pacific
LOCATION
CanadaBritish ColumbiaWhistler
NUMBER OF ROOMS
121
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Claim Your ListingPAN PACIFIC WHISTLER MOUNTAINSIDE $138 ($̶2̶6̶0̶) - Updated 2023 Prices & Resort Reviews - British Columbia
Frequently Asked Questions about Pan Pacific Whistler Mountainside
Which popular attractions are close to Pan Pacific Whistler Mountainside?
Nearby attractions include Escape! Whistler (0.10 miles), Whistler Mountain Bike Park (0.2 miles), and Audain Art Museum (0.3 miles).
What are some of the property amenities at Pan Pacific Whistler Mountainside?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pan Pacific Whistler Mountainside?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pan Pacific Whistler Mountainside?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Pan Pacific Whistler Mountainside?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Pan Pacific Whistler Mountainside?
Conveniently located restaurants include Rocky Mountain Chocolate Factory, Araxi Restaurant & Oyster Bar, and Caramba Restaurant.
Are there opportunities to exercise at Pan Pacific Whistler Mountainside?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is Pan Pacific Whistler Mountainside located near the city center?
Yes, it is 0.2 miles away from the center of Whistler.
Are any cleaning services offered at Pan Pacific Whistler Mountainside?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Pan Pacific Whistler Mountainside?
The staff speaks multiple languages, including English and French.
Does Pan Pacific Whistler Mountainside have any great views?
Yes, guests often enjoy the city view available here.