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Riviera Village Green Hotel

Traveler (42)
Room & Suite (64)
Pool & Beach (6)
Certificate of Excellence

About

#6 of 20 hotels in Vernon
Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to the Riviera Village Green Hotel! We are a non-smoking, pet-friendly hotel nestled in the heart of the B.C.'s recreational paradise in the North Okanagan. With 129 guest rooms, indoor pool, hot tub and sauna, full gym, family-style restaurant, pub, and liquor store; we are one of the area's largest hotels. Our pub has live music from Thursday to Saturday with a dance floor to get you rocking! Golf at one of the area's many challenging and scenic golf courses or relax at one of Vernon's sandy beaches. Just minutes away from Silver Star Mountain Resort, a popular ski hill with biking and hiking facilities, you will never be short of activities. We are centrally located, close to shopping, dining, and many local tourist attractions. Kelowna International Airport is a scenic 35 minute drive from the hotel with shuttles that stop at the lobby of the hotel.
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Property amenities
Pool
Free parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Hotel links
Visit hotel website
Special Rate:Book Direct Free B/Fast
321Reviews
2Q+A
88Room tips
Traveler rating
  • 106
  • 129
  • 64
  • 17
  • 6
Time of year
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Popular mentions
Top of the line customer service starting at the front desk. Room was a double queen with very comfortable beds. Sliding door to patio opens to a grassy fenced yard for pets. Never seen anything like it. Several units open onto the yard but the concept works. Parking was easy.
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Hotel's Favorite
Have been staying here a few nights per week due to a work project for the past 6-7 weeks.The staff are exceptionally friendly and helpful.This hotel has everything available to make your stay comfortable.The rooms are spacious,clean and well maintained.Exceptional value for
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Response from Sales A, Guest Relations Manager at Riviera Village Green Hotel
Responded 2 weeks ago
Thank you so much for staying with us and for leaving such a fantastic review. We are always very happy to host you. Please feel free to contact us for any upcoming reservations to receive our continental breakfast with your stay. We look forward to seeing you on your next stay in Vernon
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Absolutley horrible. Small portions and slow service at the hotel restaurant. Lobby staff not concerned that our sheets were NOT changed and the beds not made. Had to ask for tea kettle and coffee for the room. We have been coming here for the last 3 years twice a year. Ever
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Response from Sales A, Guest Relations Manager at Riviera Village Green Hotel
Responded 1 week ago
Hi Tracy. Thank you for staying with us and for your feedback. I happened to be working with the front desk staff at the time of the request for the sheet change. Unfortunately, our housekeeping staff had just left at the time of the request, but I did authorize a voucher for your room to apologise for the inconvenience. The front desk staff member did try to contact you over a 3 hour period to provide you with the voucher as he wanted to apologise in person, but you must have been out exploring Vernon. Our tea kettles have always been available on request, as is the same for additional, complimentary in-room coffee. Our hotel changed ownership 5 months ago and we have had some amazing changes ever since. We have focused on our food and beverage sector by renovating the menu with home-style recipes in the restaurant and adding daily food and drink specials in the pub. They have also added in more entertainment features in the pub and styled the menu to reflect customer feedback. Our new ownership values customer input and changes accordingly where possible to accommodate our guests. Our hotel has also seen some great changes in terms of current renovations, restructuring of room types, and they have added value to each guest's stay by dropping room rates dramatically and adding a complimentary continental breakfast to direct bookings. You will also notice that our courtyard is currently undergoing a full facelift to make it more functional for guests. We are very excited to have new ownership along with all of these fantastic changes. We are sorry that you did not notice this during your last stay and we sincerely apologize about the bedding not being changed. Hopefully you will notice the upgrades on your next stay as we have always enjoyed hosting you.
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I love this place can't say enough about it, I go there everytime I am in vernon. No other place has such amazing service, food and friendly staff. Its centrally located to everything. They have a pub, pool, hot tub, and resturant on site. Rates are great. Only place to stay
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Response from Sales A, Guest Relations Manager at Riviera Village Green Hotel
Responded 2 weeks ago
Thank you so much for staying with us every time. We love creating a home-style atmosphere and absolutely enjoy hosting you. We hope to see you again soon on your next trip to Vernon
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+1
I have to compliment the staff at the hotel. The Village Green Hotel was top notch for what I needed it for. It was a somewhat last minute trip in, and travelling with my little dog. The reservation was booked through Expedia, and that worked fine. I called ahead re early Check
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Response from Sales A, Guest Relations Manager at Riviera Village Green Hotel
Responded 2 weeks ago
Thank you for your amazing review. Our staff appreciate you staying with us and would love to have you stay with us again. Our hotel does indeed offer a free continental breakfast with direct bookings through our hotel (website,phone, email) or the continental voucher can be used as $4.25 towards any item on our breakfast menu. We would be thrilled if you could try it out and let us know your feedback. We are bursting with pride after reading your review and are so happy to have hosted you. We are in the process of upgrading our courtyard into a work of art. We can't wait for you to see it. Hoping to chat to you again soon, The Riviera Village Green Hotel Staff
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PRICE RANGE
$54 - $145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
village green hotel
LOCATION
CanadaBritish ColumbiaOkanagan ValleyVernon
NUMBER OF ROOMS
129
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