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Vernon Atrium Hotel and Conference Centre

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#8 of 21 Hotels in Vernon
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Vernon Atrium Hotel and Conference Centre
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455 Reviews from our TripAdvisor Community

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Showing 448: English reviews
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Hotel front manager seemed to always have an attitude whenever I went to the front desk, she definitely is not a people person. We booked for three days (a month or so in advance) and were supposed to check out August 20 in the morning. I think our last night rate was around $190 which was a bit discounted. Anyways... More 

Helpful?
Thank Mike W
alberta
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed 1 night in this hotel and looked like it was redone for the most part,our bathroom was newish but certain things weren't changed like switches etc, our bath tub had a dirty looking worn off surface so not sure if tub was changed when everything else was. There were fruit flies in our room but the lady at... More 

Helpful?
Thank chatwithu35
Burnaby, Canada
2 reviews
2 of 5 stars Reviewed 1 week ago

Room was spacious - had 2 queen beds. Very clean room and nice lobby. Great welcoming cookies. Only thing that made the experience sour was the front desk arguing we have not paid the taxes. They did not even bother to check and insisted on charging us the tax. Lucky I brought my confirmation receipt with me and showed that... More 

Helpful?
Thank Bunsen123
GMClausLarsen, General Manager at Vernon Atrium Hotel and Conference Centre, responded to this review

Dear Tripadvisor Member, Thank you for reviewing your stay with us. I was very surprised to read your comments about the service you received from our front desk in regards to a billing issue. I have duly noted this down and will review procedures with my staff in order to avoid this kind of situation for any future guests. Thanks... More 

Travelers are raving about these Vernon hotels

Vancouver
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed 4 nights in August with our twin toddlers and dog. I have been coming to Vernon for work and visiting family for a couple of decades so had stayed in this hotel before in its previous incarnation before it became the Atrium. Pro's - The rooms were excellent, we had adjoining rooms so the kids could sleep in... More 

Helpful?
Thank Provost2
GMClausLarsen, General Manager at Vernon Atrium Hotel and Conference Centre, responded to this review

Dear Tripadvisor Member, Thank you for sharing you review with us and the rest of the Tripadvisor Community. You have captured the essence of what we strive to provide to all of our guests and I truly thank you for this and will leave this review to speak for it self. Again, thank you and we shall look forward to... More 

Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We are on night three at the atrium hotel. For us, it was worth the price. Check in went smoothly, we received free cookies that were tasty. I had forgotten to request a playpen for the baby and it wasn't a problem. It arrived to our room 5 after we did. Room Clean. 2 beds and room for the pen.... More 

Helpful?
Thank tamlemm
GMClausLarsen, General Manager at Vernon Atrium Hotel and Conference Centre, responded to this review

Dear Tripadvisor Member, Thank you for reviewing your stay with us. I am currently researching better pool and hot tub accessibility and hope to find a better solution very soon. I am so pleased you enjoyed the Fresh Cookies as well as the other guest initiatives we have put in place recently such as the "Go Green" and our VIP... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for 2 nights in our way west. The pool and stream trough the hotel were a big hit with the kids. They were entertained for hours looking for fish swimming through the hotel. Very convenient for walking downtown. Room was clean and well maintained.

Helpful?
Thank Jean B
GMClausLarsen, General Manager at Vernon Atrium Hotel and Conference Centre, responded to this review

Dear Tripadvisor Member, Thank you for taking the time to review you stay with us and the rest of the Tripadvisor Community. I am very please to see you and the family had a great time, especially the kids, swimming in our jungle like Atrium. We look forward to seeing you again soon. Best regards Claus Larsen General Manager More 

Revelstoke, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

We came to shop and decided to stay. The front desk was really helpful we asked to stay near the indoor creak and pool and they put us right beside it. They gave us giant cookies when we checked in and the kids thought that was the best thing ever. Our room was are v clean and the beds comfy.... More 

Helpful?
Thank lucy5688
GMClausLarsen, General Manager at Vernon Atrium Hotel and Conference Centre, responded to this review

Dear Tripadvisor Member, Thank you for sharing your reveiw with us and the rest of the Tripadvisor Community. Cookies are freshly baked each day and who doesn't like a freshly baked cookie? Glad you and the family enjoyed our facilities and we shall look forward to welcoming you again soon. Best regards Claus Larsen General Manager More 

Coquitlam, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent price booked online. Desk clerk Jade switched our room fro atrium side, no questions asked. VIP price on certain breakfast items PLUS you can use the $10 coupon they give you for not getting maid service every day towards it! Lovely pool, deep hot-tub, beer and wine store attached outside. Central location, this place has it all. Only place... More 

Helpful?
Thank scottevil
GMClausLarsen, General Manager at Vernon Atrium Hotel and Conference Centre, responded to this review

Dear Tripadvisor Member, Thanks you for your review and ringing endorsement. Our VIP Breakfast which is offered to ALL Hotel guests has proven to be a WINNER as well as our ever popular "Go Green" initiative...and I am very pleased you took advantage of both of these initiatives. We shall look forward to seeing you again soon. Best regards Claus... More 

Vancouver
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here because it accepts pets and we were moving provinces with a cat! Front desk staff were friendly and professional despite being overwhelmed with long weekend traffic. Dan the maintenance guy was particularly helpful and upbeat! Pool was fun for kids although no gradual entry into pool, just a ladder at 1 metre. Nice white Christmas indoor lights... More 

Helpful?
Thank tennisgirl71
GMClausLarsen, General Manager at Vernon Atrium Hotel and Conference Centre, responded to this review

Dear Tripadvisor Member, Thanks for sharing you review with us and the Tripadvisor Community. We are currently researching options for better accessibility into our pool and hot tub and I am sure we will find something that will please everyone who have found it hard to get in and out of the pool using the existing ladders. I am glad... More 

Ladner, Canada
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is similar to one in Prince George, Esther's Inn. It has an indoor tropical atrium with a pool and hot tub surrounded by palm trees and various flora. The indoor restaurant is situated around this atrium. The pool and hot tub is not easily accessible to anyone who can not climb up and down a pool ladder -... More 

Helpful?
Thank SLeP21
GMClausLarsen, General Manager at Vernon Atrium Hotel and Conference Centre, responded to this review

Dear Tripadvisor Member, Thank you for taking the time to review your stay with us. I have duly noted the accessibility to both pool and hot tub and we are currently looking into options to make this better for everyone. Our banquet staff are fantastic and I hear this from all of our guests attending, weddings, conferences and meetings. The... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Three story tropical atrium with natural creek running thru center of hotel. 124 Deluxe guest rooms and suites with many overlooking the garden courtyard, all with complimentary high speed wireless internet. Full service hotel with an indoor pool, hot tub, fitness centre and liquor store.Free ample parking. Branches Cafe, BX Creek Bar & Grill and Checkers Bar & Grill. Conference facilities for up to 700. ... more   less 

Additional Information about Vernon Atrium Hotel and Conference Centre

Address: 3914 32 St | Vernon, British Columbia, Vernon, British Columbia V1T 5P1, Canada (Formerly BEST WESTERN PLUS Vernon Lodge & Conference Center)
Location: Canada > British Columbia > Okanagan Valley > Vernon
Price Range: $84 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Vernon Atrium Hotel and Conference Centre 3*
Number of rooms: 124
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Also Known As:
Best Western Vernon Hotel
Vernon Best Western
Hotel Style:
#1 Green Hotel in Vernon
#4 Business Hotel in Vernon
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