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Arbutus Inn

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Arbutus Inn
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185 Reviews from our TripAdvisor Community

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Showing 175: English reviews
Calgary, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Can't believe that any one would give this place a good review. For $150 a night it was ridiculously overpriced for what it was. Location was poor. Rooms on the second floor overlooked a parking lot full of National Car Rental trucks with not a plant in sight. That's not what you want when you are staying in beautiful Victoria.... More 

Helpful?
Thank gwyneth_midgley
ArbutusInn, Manager at Arbutus Inn, responded to this review

Thank you for your review of the hotel. I am sorry to read that you were not happy with the hotel or your room allocation on the third floor. I have looked into the AC in the room you stayed in and it works great. Perhaps it was on the fan setting and not the cool setting, someone at the... More 

Dease Lake, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
HOTEL’S FAVORITE REVIEW
5 of 5 stars Reviewed March 26, 2016

Very nice room, large, clean, well maintained. Very good service, excellent value. A great place to visit during your Victoria stay. Close to all the amenities this fabulous city has to offer. We will return this fall. Thanks Arbutus Inn.

Helpful?
1 Thank GPhips
About Hotel's Favorite Review
The Hotel’s Favorite Review is a recent traveler review pinned as a favorite by this property’s owner or manager.
Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

- The room was supposed to be on the first/main floor but was more like in a dark basement location. - The room, especially the washroom was not clean. - The only available power outlets are located about 50cm above the bed; to charge your cell phone you have to put it on the bed or bed headboard with high... More 

Helpful?
1 Thank Salmanjn
Los Angeles, CA
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent a few nights here and the room was basic and a bit worn down, but the bed was very comfortable, bathroom was OK, and the parking was free. I think a bit more attention to housekeeping by the hotel could be a big improvement. This is not a scenic location, it is just a place to rest your head.... More 

Helpful?
Thank RealValleyGirl
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Nothing I can say good about. Room was very small. Carpet was full of dog hairs. I got sick due to the bad smell in the room. Short my trip from two nights to one night and moved into a different hotel. It's away from downtown so you need ride to go to downtown. I feel like I wasted $116.00... More 

Helpful?
1 Thank Uzma A
Aurora, Colorado
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is just a few kilometers away from downtown Victoria, so you are close to all the wonderful sights without paying the high costs of being downtown. The beds are clean and comfortable, and there is a microwave and small refrigerator in each room. There are no containers or silverware to use with the microwave. The rest of the... More 

Helpful?
Thank Laura_SU2792MR
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear Laura_SU2762MR. Thank you for your review on Tripadvisor. We appreciate your feedback and thank you for your comments. Hope to see you back in the future. More 

100 Mile House
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I was in Victoria the week of June 27- July 1 as my dad passed away, I live in Lac La Hache which is near 100 Mile house. On the 1st of July my boyfriend and I needed to get away from the family so I popped into the Arbutus Inn to see if they had ANY rooms available. Surprisingly... More 

Helpful?
Thank 455wendyp
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear 455wendyp, First I would like to express our deepest sympathy on the passing of your father, I’m sure it was a difficult time for you. In reading the rest of your review I just wonder if perhaps maybe while you were trying to check in you could have asked to speak with the manager if you felt you were... More 

Tel aviv
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Don't let the location keep you away. The rooms are very comfortable and it is easy to forget you are in a "basic" hotel. The rooms look like any nice hotel, as the pictures show. Yes, it is quite dead at night in that area and the rooms mostly overlook parking lots, but if you are looking for an affordable... More 

Helpful?
Thank Mtm12_12
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed June 20, 2016

I recently stayed here for a friends birthday celebration that was being held in Victoria and we had the best stay. As the hotel is so affordable I was surprised and how new everything was and how cozy the beds were. The room also offered free delicious coffee which is much appreciated! The staff were also very welcoming and housekeeping... More 

Helpful?
1 Thank VictoriaResident
1 review
5 of 5 stars Reviewed June 19, 2016

My husband and I decided we needed a night to ourselves. We booked into a hotel and had a night on the town. We had never stayed at this hotel before and we were pleasantly surprised. It was very clean and comfortable and the staff were great. We would stay again for sure.

Helpful?
Thank Cathy E
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Room types
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
Arbutus Inn is located in Victoria, British Columbia and offers 52 guest rooms. All guest rooms are non smoking and have private bath, air conditioning and in room coffee/tea. Free parking and free hotel WiFi. ... more   less 

Additional Information about Arbutus Inn

Address: 2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central)
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Price Range: $101 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Arbutus Inn 2*
Number of rooms: 52
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Also Known As:
Arbutus Hotel Victoria
Travellers Hotel Victoria
Travellers Hotel Central
Hotel Style:
#21 Business Hotel in Victoria
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