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Arbutus Inn

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Arbutus Inn
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189 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Louisville
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Nice room, clean and neatly decorated, convenient location to restaurants & shopping, no elevator but that wasn't terrible! Wifi worked well and was free. Room had a 2nd bedroom and full kitchen too. Air conditioning in both rooms. Staff was pleasant. Definitely plan to stay here again!

Helpful?
Thank k_eldridge99
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello k_eldridge99, Thank you for your feedback on your stay with us. We are very happy to read that you had a nice stay at the Arbutus. All the best in your travels and we look forward to having you stay with us again in the future!! More 

Dease Lake, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
HOTEL’S FAVORITE REVIEW
5 of 5 stars Reviewed March 26, 2016

Very nice room, large, clean, well maintained. Very good service, excellent value. A great place to visit during your Victoria stay. Close to all the amenities this fabulous city has to offer. We will return this fall. Thanks Arbutus Inn.

Helpful?
1 Thank GPhips
About Hotel's Favorite Review
The Hotel’s Favorite Review is a recent traveler review pinned as a favorite by this property’s owner or manager.
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Staff were helpful with advice and information. Very easy to get uptown, down town or to other attractions by bus. Very clean and quiet. We don't use pools or saunas so the price was right. Close to restaurants and bars. Victoria is a great place.

Helpful?
Thank Lorena S
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello Lorena S. Thank you for your review on Tripadvisor. It was nice to have you as a guest in the hotel and thank you for the comments about the staff. All the best in your travels and we look forward to seeing you again at the Arbutus. More 

Inver Grove Heights
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Doesn't look like much from the outside and it's a little hard to get in and out of the parking lot, but the inside was very nice. Looks like they have done some updating, the rooms were very nice, the beds were comfortable and it was very quiet. No breakfast, but it was a convenient location, I would stay here... More 

Helpful?
Thank Kevin T
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear Kevin T, Thank you for your review on Tripadvisor. So glad to read you had a nice stay at the Arbutus. We are looking to update the rooms again in the fall later this year. Hope you enjoyed Victoria. We look forward to having you as a guest in the future. Thank you. More 

Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

I found the staff to be very helpful. I came in at midnight and they stayed up for me. The first room I got the fridge did not work - so we moved and then the tv did not work - but it was just unplugged. Other than that the room was clean and quiet and what a great price!... More 

Helpful?
Thank miken452
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello miken452, Thank you for your review and comments on tripadvisor. It was nice to have you as a guest in the hotel. All the best in your travels. More 

Calgary, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Can't believe that any one would give this place a good review. For $150 a night it was ridiculously overpriced for what it was. Location was poor. Rooms on the second floor overlooked a parking lot full of National Car Rental trucks with not a plant in sight. That's not what you want when you are staying in beautiful Victoria.... More 

Helpful?
Thank gwyneth_midgley
ArbutusInn, Manager at Arbutus Inn, responded to this review

Thank you for your review of the hotel. I am sorry to read that you were not happy with the hotel or your room allocation on the third floor. I have looked into the AC in the room you stayed in and it works great. Perhaps it was on the fan setting and not the cool setting, someone at the... More 

Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 20, 2016

- The room was supposed to be on the first/main floor but was more like in a dark basement location. - The room, especially the washroom was not clean. - The only available power outlets are located about 50cm above the bed; to charge your cell phone you have to put it on the bed or bed headboard with high... More 

Helpful?
1 Thank Salmanjn
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear Salmajn, Thank you for your review and feedback on Tripadvisor. The lower floor rooms are located one floor down from the lobby and we do mention that stairs are required for the lower floor rooms. I am sorry you felt the room to be cold. Its been so hot in Victoria that the only way at this time to... More 

Los Angeles, CA
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 18, 2016

Spent a few nights here and the room was basic and a bit worn down, but the bed was very comfortable, bathroom was OK, and the parking was free. I think a bit more attention to housekeeping by the hotel could be a big improvement. This is not a scenic location, it is just a place to rest your head.... More 

Helpful?
Thank RealValleyGirl
ArbutusInn, Manager at Arbutus Inn, responded to this review

Hello RealValleyGirl, Thank you for your comments and feedback on Tripadvisor. We are looking to do new updates again in the fall of this year, hopefully if you try us again in the future you will see a change in our room decor. All the best in your travels.... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 11, 2016 via mobile

Nothing I can say good about. Room was very small. Carpet was full of dog hairs. I got sick due to the bad smell in the room. Short my trip from two nights to one night and moved into a different hotel. It's away from downtown so you need ride to go to downtown. I feel like I wasted $116.00... More 

Helpful?
1 Thank Uzma A
Aurora, Colorado
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 7, 2016

The hotel is just a few kilometers away from downtown Victoria, so you are close to all the wonderful sights without paying the high costs of being downtown. The beds are clean and comfortable, and there is a microwave and small refrigerator in each room. There are no containers or silverware to use with the microwave. The rest of the... More 

Helpful?
Thank Laura_SU2792MR
ArbutusInn, Manager at Arbutus Inn, responded to this review

Dear Laura_SU2762MR. Thank you for your review on Tripadvisor. We appreciate your feedback and thank you for your comments. Hope to see you back in the future. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Room types
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
Arbutus Inn is located in Victoria, British Columbia and offers 52 guest rooms. All guest rooms are non smoking and have private bath, air conditioning and in room coffee/tea. Free parking and free hotel WiFi. ... more   less 

Additional Information about Arbutus Inn

Address: 2898 Douglas St, Victoria, British Columbia V8T 4M9, Canada (Formerly Travellers Inn Central)
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Price Range: $82 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Arbutus Inn 2*
Number of rooms: 52
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Also Known As:
Arbutus Hotel Victoria
Travellers Hotel Victoria
Travellers Hotel Central
Hotel Style:
#21 Business Hotel in Victoria
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