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Sandman Hotel Victoria

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Sandman Hotel Victoria
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158 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Level Contributor
5 reviews
1 of 5 stars Reviewed 1 week ago

Although the front desk did end up comping my room, I would not stay here again. The room was filthy. I am not fussy, but I do require a clean place. The bathroom has hair in the tub, no towels, and there was garbage. I reported it, and the cleaner came in with a dry towel and just wiped the... More 

Helpful?
Thank Shannon L
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for taking the time to submit your comments regarding your recent stay, I am sorry to hear about your housekeeping experience and as mentioned to you during your stay this is by no means our standard. We take matters like these seriously and I have shared your comments with all the team so situations like this... More 

British Columbia, Canada
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Executive suite was spartan but ok. We found someones lost pills on the floor beside the bed...front desk guy must have been a doctor because he thought the several different pills were just vitamins. U/G parking is excellent. Building is safe/secure...swipe cards needed in many areas. Restaurant is not the best..."Shark Club" seems to be a sports bar rather than... More 

Helpful?
Thank harryW51
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for taking the time to submit your comments, I am sorry to hear you found items on your guest room floor this is not the standard and they should not have been there. I am glad to hear you enjoyed the security features of the building and the fact that there are many other options for... More 

1 review
1 of 5 stars Reviewed August 20, 2016

Made the reservation ahead of time and was given a smoking room without any options to switch. Was not notified and had no choice but to stay in a room that smelled like an ashtray. Can't really say anything about the quality because the experienced was ruined as I walked and realized that we were in a closed off section... More 

Helpful?
Thank Jaime P
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, I am sorry to hear you were booked into a smoking room, I am sure you contacted the front desk and we had no non-smoking rooms available as would have made all arrangements to put you in a non-smoking room. There are times when not booking through our central reservations or hotel directly that these situations happen and... More 

Travelers are raving about these Victoria hotels

Surrey, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 15, 2016 via mobile

I stayed at this hotel for 4 nights while on business in Victoria. When I presented myself at the front desk, I was met by 2 very pleasant and efficient front desk staff members who made the check in process very easy. The bed wasn't very comfortable, although the shower was the best that I have ever had. Parking is... More 

Helpful?
Thank Bill2025
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for submitting your comments regarding your recent stay, I am glad to hear you enjoyed the service received upon checking into our property. I am sorry to hear you did not find the bed very comfortable but had one of the best showers in a hotel to date. We value your business with our company and... More 

Washington State
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 15, 2016

We have stayed at the Sandman in Vancouver several times, expected a very nice place in Victoria and were not disappointed. Excellent location on the edge of downtown and easy access to points north (as it is on Douglas St./Highway 1). The rooms are a little smallish, but all is well appointed, beds extremely comfortable, staff very accommodating. We had... More 

Helpful?
Thank kayaklady2
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for submitting your comments regarding your recent stay, I am glad that you were not disappointed with the amenities and service provided at our property in Victoria. We value your business with our company and we hope to see you sometime soon again at the Sandman Victoria, should you need any assistance making future reservations please... More 

Level Contributor
7 reviews
3 of 5 stars Reviewed August 2, 2016

The room was clean but not modern. The Shark's Club restaurant isn't open to kids. That was a really problem with our family and we just wanted to grab a quick dinner when we arrived without having to drive. The pool was clean too.

Helpful?
Thank Shawna M
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for taking the time to submit your comments, I am sorry to hear no one informed you of our area off to the side of the front desk where families are able to dine any time as the Shark Club is a liquor primary establishment and restricted to those under the age of 19. I am... More 

Lacey, Washington
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 1, 2016

This hotel is only a few miles from the main part of downtown Victoria. Rooms are very close to elevator. Rooms were simple and nice. Also they have an underground parking garage that was great and very easy to get to and from. The other great thing was security. You need your key card to get ANYWHERE in this hotel,... More 

Helpful?
Thank Cody M
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for submitting your comments regarding your recent stay, we are glad to hear that you liked the amenities our property had to offer and our importance of security in the building. I am sorry to hear you were having challenges with our Wi-Fi as it is a new system, please reach out to the front desk... More 

Chase, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 26, 2016 via mobile

We needed a place to stay that was close to the bay street armoury. This is 2 minutes away. We got a free upgrade to a huge room. It was clean and comfortable. The nearest convieence store is a 5 minute walk away. Sharkys pub is attached. Not bad with great service. This was good value for the money.

Helpful?
Thank Willie J
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for taking the time to submit your comments, we are glad to hear you enjoyed your stay and it was close to the amenities you needed. We look forward to welcoming you back in the near future; feel free to contact me directly should you need assistance booking your next stay here or any other of... More 

Vancouver, Canada
2 reviews
5 of 5 stars Reviewed June 3, 2016

Excellent services. The sales manager Amy was super helpful. Excellent customer services from front desk to housekeeping. Rooms were clean. Super convenience with full kitchen for group booking. Nice size pool, clean and the kids had a great time. Thank you Sandman!!!

Helpful?
Thank daisypower88
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for taking the time to submit your comments regarding your recent group stay. We are glad that you enjoyed the service provided by all the team here and look forward to welcoming you and your group back in the near future. If there is ever anything I may be of assistance with please feel free to... More 

Calgary, Canada
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 31, 2016

Descent hotel, kinda out of the central downtown but walking distance. Our room was really small. Underground parking was mostly reserved for that day and we did not know that it could be reserved. Overall is just ok.

Helpful?
Thank Heidi_TJ
CoreyJJessup, General Manager at Sandman Hotel Victoria, responded to this review

Dear Guest, Thank you for taking the time to submit your comments; sorry to hear you felt our standard rooms are small. We do have many suites that are a much larger size and give ample room with kitchens and living areas. We will on occasions secure space in our underground parking for groups staying with us but do have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The beautiful capital city of British Columbia, Victoria is one of BC's most popular tourist destinations. Filled with amazing history, architecture, and a vibrant arts scene, Sandman Hotel Victoria is ideal for long restful vacation stays and short business trips. Whatever your reason for taking a trip to the sensational city of Victoria, Sandman Hotel Victoria will make sure your stay is absolutely flawless. ... more   less 

Additional Information about Sandman Hotel Victoria

Address: 2852 Douglas St, Victoria, British Columbia V8T 4M5, Canada
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Burnside
Price Range: $85 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandman Hotel Victoria 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Sandman Inn Victoria
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