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Howard Johnson by Wyndham Victoria

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Traveler (36)
Room & Suite (33)
Pool & Beach (4)
About
Location
Cleanliness
Service
Value
We are an 80 room boutique style hotel, centrally located on the Gorge Waterway only minutes to the Inner Harbour. Our rates very competitive and we offer exceptional value for money. Our features include: Free Internet Access, Indoor Pool, Fitness Room, Kitchen Suites, Free Parking.
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Property amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Center with Gym / Workout Room
Banquet Room
Business Center with Internet Access
Conference Facilities
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Accessible rooms
Kitchenette
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Budget
Quiet
HOTEL CLASS
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440Reviews
59Photos
0Q+A
53Room tips
Traveler rating
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Popular mentions
Booked in for one night was so pleased with our room that we stayed for 3 nights. Management helped with our luggage, took us to our room to make sure everything was ready, showed us how to adjust the heating which was very helpful. Room was laid out nicely, older style but very
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Hotel's Favorite
We were able to get this Hotel last minute New Year’s Eve. And the staff was so friendly. Our room was exceptionally clean and the beds are extremely comfortable. (Hard to find in most hotels) we put up the do not disturb sign for our sleep in New Year’s Day and the housekeeping
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Response from christy z, General Manager at Howard Johnson by Wyndham Victoria
Responded 1 week ago
Dear 677sabrinah, Thank you for leaving a review about our hotel and your experience. We are so happy to read you enjoyed your stay from check in to check out. We are also glad you found the beds to be very comfortable and the rooms to be overall very clean. We are overjoyed you understood and enjoyed our housekeeping's attentiveness and the note they leave for room amenities available after housekeeping hours. We are also happy you found our rate to be generous comparatively to our neighbours and downtown. We are very happy you enjoyed your interactions with our staff; we will let them know they made you feel welcomed and at home. We certainly hope to see you again when you are visiting Victoria next. Thank you, Kylie M. Front Desk Supervisor
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We were not expecting much but... One of the reasons we booked her was because of the restaurant on site and the hot tub. It was very disappointing to find out that the restaurant was closed for renovations. It would have been nice if this was posted on the website. We were
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Response from christy z, General Manager at Howard Johnson by Wyndham Victoria
Responded 1 week ago
Dear Julie D, We are concerned with your review as we are not currently advertising a restaurant online and we do not have a hot tub. We have not had a hot tub for long enough that it would never be inferred that we do have one; let alone it be outside which none of our pool facilities are located outdoors? We are unsure if you actually stayed at our hotel or the one down the road from us; who do have an outdoor pool and outdoor hot tub. We would never advertise for something we have never offered. If the room was noisy did you contact the front desk to ask for assistance? The front desk is available 24 hours a day and can quickly resolve most in-room issue including noisy neighbours. We have many cameras and monitor outside as much as we can occasionally guest choose to break the rules and if we don't catch them in the act we can not force an issue. On the day you stayed we did look at the cameras and from all angles we do not see anything entering a suite or leaving a suite continually enough to be throwing a ball to a dog; if that was what you were implying. We do not allow pets on any other floor but the 1st floor of our building and we did not spot any animals on camera entering the building to be physically inside a room; we can assume perhaps it was a toddler or a small child burning off some of their energy. We apologize for the issues you had but again the details of the review lead us to believe perhaps this is a review for the hotel down the street and not us. Thank you, Kylie M. Front Desk Supervisor
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This hotel has seen better days, Any attempt at remodeling is amateur at the best, The room was so cold when we arrived (45°F on the air conditioner) that it took til morning before it warmed to a reasonable temperature.
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Review collected in partnership with this hotel
Response from christy z, General Manager at Howard Johnson by Wyndham Victoria
Responded 1 week ago
Dear JimRich48, We are sorry to hear you did not enjoy your stay however, if at any time you could have called the front desk and they could have helped you with the heat in your room as it is not adjusted by the A/C unit. Our heaters are old school baseboard heaters and work wonderfully. We think had you adjusted the right appliance, the heat would have been comfortable in your room and we do make sure to include the heating instructions in the winter with the key package, listed on the door of the suite and listed on the wall by the heater itself. Any time you are unsure always reach out to the front desk; they can offer a solution or help in-room and instantly change the situation from uncomfortable to perfectly suitable. We are sorry we missed the opportunity to make you comfortable during your stay. We are currently undergoing renovations and are not in any way finished so the assessment that we are not attempting well with the renovations, is at best, premature. We look forward to our fresh new future and features. Thank you, Kylie M. Front Desk Supervisor
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Customer Service was exemplary across all front counter staff, management, housekeeping, and maintenance. The rooms were large and well appointed. The heated pool was large and pristine. All amenities were available. Parking, lighting, access, and security were good. Hotel is
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Response from christy z, General Manager at Howard Johnson by Wyndham Victoria
Responded 1 week ago
Dear sarah101538, Wow! Thank you so much for providing an honest comprehensive review of our hotel and your experience. We are so glad you found all of our staff to be super friendly and knowledgeable. We are so pleased to hear you felt our pool was large and pristine and all amenities available. We are happy you found our location easily and would relate that to others in this review. We are centrally located in the heart of Victoria and surrounded by shopping malls, food options, interesting specialty store/boutiques and of course, the Galloping Goose Trail. We do offer free local newspapers and special Victoria only entertainment magazines and nightlife. We are so pleased you noticed how we decide to offer our customer service and how we accommodate every guest’s needs efficiently. We are happy our rates were reasonable for your stay and competitively marketed enough to grab your attention and secure your stay. We have a few amenities that are not available, but we are renovating and once we are finished we will have our restaurant back and offer a hot breakfast. We will be improving our breakfast options at that time and will offer more cream options. Real cream is available at the front desk in the mornings. We are glad we could accommodate a quiet room for you and offer a requested blanket quickly. We are very happy you enjoyed your stay and we hope you stay with us again soon. Thank you, Kylie M. Front Desk Supervisor
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Ouch!
ceiling has water damage
bath tub not clean
Clean Bathroom
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"They have rooms, office rooms, and family suites. There is an elevator. Away from the second floor side access door is quieter."
"pick another hotel"
"Ask for a suite that looks out over the Galloping Goose Trail (it's green and quiet)."
"higher floors are better"
"2nd floor rooms have direct access to the parking lot"
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PRICE RANGE
$52 - $167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
howard johnson city hotel victoriahoward johnson hotel victoriahoward johnson victoriavictoria howard johnson
FORMERLY KNOWN AS
Howard Johnson City Center
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaBurnside
NUMBER OF ROOMS
80
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