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Best Western Plus Carlton Plaza Hotel

1,198 reviews
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Traveler (144)
Room & Suite (238)
Dining (26)
Overview
  • Excellent52%
  • Very good35%
  • Average10%
  • Poor2%
  • Terrible1%
Travelers talk about
“valet parking”(113 reviews)
“london tube”(17 reviews)
“great location”(145 reviews)
Free Wifi
Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
Fitness center
3.0 Star Hotel
All hotel details
Offers from Best Western Plus Carlton Plaza Hotel
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Rooms
Mar 4Mar 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,198)Write a Review
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Show reviews that mention
All reviewsvalet parkinglondon tubegreat locationvalet servicedowntown victoriajohnson streetwithin walking distancebest westernsfront desk staffcentral locationupgraded to a suiteattached restaurantper daytourist attractionsfew blockssofa bedgovernment street
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461 - 465 of 1,132 reviews
Reviewed June 17, 2015

Staff too aloof; attached diner/restaurant dirty, unkept and food a disgrace; rooms by elevators are too noisy and room smelt of dirty socks and musty. Old airconditioning noise and smelly. Close to the bars and restaurants in townMore

Review collected in partnership with Best Western
Thank Sassy444
Response from ChrisWatson27, General Manager at Best Western Plus Carlton Plaza HotelResponded June 19, 2015

Thank you to the writer for their review of our property. I am terribly sorry about your experience in the independently owned restaurant attached to the hotel. I agree with you that the concerns you mentioned are understood by management. Fortunately, I am happy to...More

Reviewed June 16, 2015

We only spent one night here but found it to be very comfortable, I have seen the reviews that state the lifts and doorways are too small, could it be that the people who complained might be a bit too big! looking at the portion...More

Thank 114Peter
Response from ChrisWatson27, General Manager at Best Western Plus Carlton Plaza HotelResponded June 23, 2015

Thank you, 114Peter, for reviewing our hotel. We’re glad that your stay was comfortable. We do have a variety of room types, so we hope everyone can find a room type that is comfortable for them. And if there is anything we can do to...More

Reviewed June 15, 2015

We checked into this hotel because of location, and a decent price. And those are just about the only 2 reasons to stay here. As others have stated, the elevators are slow and so narrow its bazar, I have never seen such narrow doors. Upon...More

Thank rvod
Response from ChrisWatson27, General Manager at Best Western Plus Carlton Plaza HotelResponded June 19, 2015

Thank you Rvod for this review of our hotel, and thank you very much for acknowledging both of front desk and housekeeping staffs hard work. We truly have an amazing team, and they make my job easier everyday. I am sorry you were less than...More

Reviewed June 12, 2015

Booked this hotel for it's location in downtown Victoria, one can easily walk to the Empress Hotel, Parliament Building, and other tourist attractions. The room was quite at night, the staff are very friendly, professional and accommodating 24 hours especially the front desk staff. Free...More

Thank Ruz P
Response from ChrisWatson27, General Manager at Best Western Plus Carlton Plaza HotelResponded June 23, 2015

Thank you, Ruz P, for your kind words about our hotel, and we’re happy to read that you enjoyed your stay with us. Our staff does try to be as friendly and accommodating as possible. They’re always happy to give recommendations to great restaurants and...More

Reviewed June 12, 2015

Great Time, Victoria a great place. Carlton Plaza wonderful place to stay. Staff was very friendly and had plenty of suggestions of places to eat and to visit. Looking forward to a return trip. Victoria, BC is a must see on any "bucket list".More

Review collected in partnership with Best Western
Thank David K. A
Response from ChrisWatson27, General Manager at Best Western Plus Carlton Plaza HotelResponded June 23, 2015

Thank you, David K.A, for reviewing our hotel. We’re glad that you enjoyed your stay with us and your time in Victoria. Victoria really is a beautiful city with lots of great thing to see and do and great restaurants to eat at. We are...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Restaurant
Hotel Amenities
Laundry Service
Concierge
Multilingual Staff
Dry Cleaning
Business Center with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Center with Gym / Workout Room
Restaurant
Details
Price range
$90 - $295 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Victoria
#12 Business Hotel in Victoria
#15 Family Hotel in Victoria
#22 Romantic Hotel in Victoria
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$90 - $295 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Victoria
#12 Business Hotel in Victoria
#15 Family Hotel in Victoria
#22 Romantic Hotel in Victoria
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (144)
Room & Suite (238)
Dining (26)
Pool & Beach (1)
Amenities (11)
Business Center & Event Rooms (2)
Questions & Answers
Ask a question
Vantraveler19
February 8, 2018|
Answer
Response from Elsa M | Property representative |
Hi Vantraveler19, I'm afraid we are not pet friendly. Sorry about that!
0
Votes
coralrf
December 23, 2016|
Answer
Response from ChrisWatson27 | Property representative |
Dear Coralf, Thank you for your questions. Our property is unfortunately not pet friendly. We love pets, but believe due to our location being in the heart of downtown we are not the best option for pets. We do... More
0
Votes
coralrf
December 23, 2016|
Answer
Response from Jennifer M | Property representative |
Hello, We do allow pets, but our location is not pet friendly. We also have a strict policy where you are unable to leave the pet in the room unattended or in the vehicle if it is in our possession. Sincerely, Rebecca... More
0
Votes
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Room Tips
"The elevator was basically in our room. Yet they do not run this elevator from 11pm to 7pm. Great idea. Even..."
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"All rooms are good"
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"We asked for a quiet room, away from the elevator. We had a suite with a kitchenette. The hotel staff helped..."
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"Room 317 was quiet, no view though."
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