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BEST WESTERN PLUS Carlton Plaza Hotel

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#18 of 56 Hotels in Victoria
Certificate of Excellence
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BEST WESTERN PLUS Carlton Plaza Hotel
BEST WESTERN PLUS Carlton Plaza Hotel
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941 Reviews from our TripAdvisor Community

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Showing 886: English reviews
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I had stayed here once before in 2014 and could think of no better hotel to stay in to celebrate our 10th Anniversary! We were not disappointed! Annabelle at the front desk was so very friendly,efficient and informative. She even delivered wine,glasses,chocolates and a lovely card from the hotel to our room that first evening we were... More 

Helpful?
Thank NadineJ2
Vancouver, Canada
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed just one night in this hotel for a quick family trip. Its a pretty standard 3 star hotel but the location is great. We were "upgraded" to a suite- the room was decent, perhaps a little dated but otherwise fine. Except it would take the tub 20 minutes to drain after a shower (room 308 if mgmt reads this)... More 

Helpful?
Thank Vanfan68
Melfort, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Made a last minute decision to visit Victoria to spend a couple of nights. Not a good strategy, because most hotels were booked. Heavy booking, means heavy pricing. So if we had to pay the price we went with something familiar. The BW Carlton is a nice hotel. Great staff, friendly and helpfull. And, the location is close to the... More 

Helpful?
Thank monster_in_the_boat
Level Contributor
7 reviews
4 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW via mobile

Better to consider in advance to stay at this hotel, the room are very far from clean and old style then the staff are not friendly and not rigorous in carrying out a request via telephone, just the receptionist lady work at night was really helpful. Good location but bad hotel and service.

Helpful?
Thank Danis K
ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Dear Danis, Please allow us to extend our sincerest apologies for the service you encountered during your stay. This is certainly not the norm at our property and it is important that your experience becomes a learning experience for us. Unfortunately, we are not able to pin point what went wrong. If you could be so kind to reach out... More 

Renton, Washington
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We went to Victoria at the end of a 2-week Western Canada road trip, and so were a little weary when we checked in. With the exception of a little street congestion when trying to find a parking spot to check in, we had a nearly flawless time here. The hotel is just a few blocks from the inner harbor,... More 

Helpful?
Thank HAL425
Bethany, Connecticut
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

very friendly and accommodating staff; rooms are comfortable,clean, - easily walkable to downtown, china town, and the harbor. Good restaurants near the area- safe to walk around. Decent fitness room, and bicycles available, free of charge.

Helpful?
Thank three2match
Regina, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Stayed five nights. They upgraded us to a room with a kitchen for free. Staff was very supportive and helpful. They kept in touch with us during our stay via texting and kept asking if we have any concerns or issues. The location is excellent. Most of the main attractions, shopping areas, and fast food chains are on few minutes... More 

Review collected in partnership with Best Western

Helpful?
Thank Syed A
St. George, Bermuda
Level Contributor
189 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 1 week ago

A good location as walking distance to most everywhere. No free parking but a valet service which worked well. Comfortable rooms and the staff were very good and friendly. Only used the restaurant adjacent for breakfast but was good.

Review collected in partnership with Best Western

Helpful?
Thank Di S
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Di S for your review. We are an ideal location when considering proximity to the majority of attractions, shops and restaurants. Our valet service is the most convenient option at our hotel ($16 per night in the high season and $8 per night in the off season). Our staff are very informative and always willing to lend a... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Victoria is one of our favorite places to visit, first time staying at this hotel. The location is great close to MEC, China Town, all the shops and restaurants. Not as close to the marina as the Empress but an easy walk to it. The staff really set this hotel apart from the rest, exceptional service and genuine helpfulness. Will... More 

Helpful?
Thank Attila M
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Attila M for the review. We are so happy that you enjoy our little city so much and continue to return to her shores. We are directly downtown which is most ideal when traveling to the inner harbor as well as Chinatown, MEC, Beacon Hill and the Galloping Goose Trail. Our staff are always available to help with... More 

Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent two nights booking on the phone directly the hotel. Price seemed good for a suite. We arrived late night : despite the hotel is non smoking the room was plenty of bad smoking smell. The receptionist changed the room with another saying it was the last one and unfortunately was smaller and very noising being in the second... More 

Helpful?
Thank Crescenzio I
ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Dear Crescenzio, Thank you very much for choosing the Best Western Carlton Plaza Hotel and writing this review. I would love to discuss this matter with you and ensure it is resolved to your satisfaction. Please contact me anytime at 250-413-2190. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $71 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 100
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Also Known As:
Best Western Victoria
Victoria Best Western
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
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