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BEST WESTERN PLUS Carlton Plaza Hotel

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#19 of 56 Hotels in Victoria
Certificate of Excellence
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BEST WESTERN PLUS Carlton Plaza Hotel
BEST WESTERN PLUS Carlton Plaza Hotel
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943 Reviews from our TripAdvisor Community

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Showing 888: English reviews
Seattle, Washington
Level Contributor
121 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We really enjoyed our stay here. We were in a king suite, with a very comfortable bed. Clean and spacious. The people who work here are top notch helpful and fun! Loved the space in the suite for an extended stay. I would think this would be good for work travelers or people who needed to make small meals for... More 

Helpful?
Thank Lorisong
Corbett, Oregon
Level Contributor
15 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

My wife and I stayed for 2 nights to celebrate our wedding anniversary. Hotel was clean and conveniently located near Chinatown and about a 15 minute walk to the Inner Harbour. A 20 minute walk with luggage from the Coho Ferry, 5 minutes by taxi. Staff were very helpful and friendly. Free bicycle rental was an unexpected amenity, with easy... More 

Helpful?
Thank Nagarkot247
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I had stayed here once before in 2014 and could think of no better hotel to stay in to celebrate our 10th Anniversary! We were not disappointed! Annabelle at the front desk was so very friendly,efficient and informative. She even delivered wine,glasses,chocolates and a lovely card from the hotel to our room that first evening we were... More 

Helpful?
Thank NadineJ2
Vancouver, Canada
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed just one night in this hotel for a quick family trip. Its a pretty standard 3 star hotel but the location is great. We were "upgraded" to a suite- the room was decent, perhaps a little dated but otherwise fine. Except it would take the tub 20 minutes to drain after a shower (room 308 if mgmt reads this)... More 

Helpful?
Thank Vanfan68
Melfort, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Made a last minute decision to visit Victoria to spend a couple of nights. Not a good strategy, because most hotels were booked. Heavy booking, means heavy pricing. So if we had to pay the price we went with something familiar. The BW Carlton is a nice hotel. Great staff, friendly and helpfull. And, the location is close to the... More 

Helpful?
Thank monster_in_the_boat
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW via mobile

Better to consider in advance to stay at this hotel, the room are very far from clean and old style then the staff are not friendly and not rigorous in carrying out a request via telephone, just the receptionist lady work at night was really helpful. Good location but bad hotel and service.

Helpful?
Thank Danis K
ChrisWatson27, General Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Dear Danis, Please allow us to extend our sincerest apologies for the service you encountered during your stay. This is certainly not the norm at our property and it is important that your experience becomes a learning experience for us. Unfortunately, we are not able to pin point what went wrong. If you could be so kind to reach out... More 

Renton, Washington
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We went to Victoria at the end of a 2-week Western Canada road trip, and so were a little weary when we checked in. With the exception of a little street congestion when trying to find a parking spot to check in, we had a nearly flawless time here. The hotel is just a few blocks from the inner harbor,... More 

Helpful?
Thank HAL425
Bethany, Connecticut
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

very friendly and accommodating staff; rooms are comfortable,clean, - easily walkable to downtown, china town, and the harbor. Good restaurants near the area- safe to walk around. Decent fitness room, and bicycles available, free of charge.

Helpful?
Thank three2match
Regina, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Stayed five nights. They upgraded us to a room with a kitchen for free. Staff was very supportive and helpful. They kept in touch with us during our stay via texting and kept asking if we have any concerns or issues. The location is excellent. Most of the main attractions, shopping areas, and fast food chains are on few minutes... More 

Review collected in partnership with Best Western

Helpful?
Thank Syed A
St. George, Bermuda
Level Contributor
189 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 1 week ago

A good location as walking distance to most everywhere. No free parking but a valet service which worked well. Comfortable rooms and the staff were very good and friendly. Only used the restaurant adjacent for breakfast but was good.

Review collected in partnership with Best Western

Helpful?
Thank Di S
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Di S for your review. We are an ideal location when considering proximity to the majority of attractions, shops and restaurants. Our valet service is the most convenient option at our hotel ($16 per night in the high season and $8 per night in the off season). Our staff are very informative and always willing to lend a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $71 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 100
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Also Known As:
Best Western Victoria
Victoria Best Western
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
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