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The Fairmont Empress

3,978 reviews
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Traveler (1568)
Room & Suite (556)
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Overview
  • Excellent55%
  • Very good25%
  • Average12%
  • Poor5%
  • Terrible3%
Travelers talk about
“bengal lounge”(329 reviews)
“high tea”(389 reviews)
“afternoon tea”(352 reviews)
Free Internet
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Offers from The Fairmont Empress
Announcement: Return of the Queen
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Rooms
Feb 4Feb 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,978)Write a Review
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2,001
957
454
222
115
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2,001
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454
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115
Show reviews that mention
All reviewsbengal loungehigh teaafternoon teagold floorbengal roompresident's clubcurry buffettea roomceiling fanold worldbeautiful hotelair conditioningharbor view roomsconesbutchart gardensbritish columbiainner harbor
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1 - 5 of 3,749 reviews
Reviewed 2 days ago via mobile

My husband and I definitely enjoyed the tea session at the Fairmont Empress in Victoria. Great service & delicious desserts- our waiter explained everything we needed to know about the tea and drinking method. Although it was a little on the pricier $$ side for...More

Thank Syazwani S
Hotel's Favorite
Reviewed September 8, 2017

We spent two nights at the Empress with our daughter and two granddaughters. Most of the hotel has been recently redecorated. All of the rooms and hallways were freshly painted and carpeted in a well though out color scheme. Our rooms were thoughtfully placed across...More

2  Thank wanttogotoall50
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded September 11, 2017

Thank you very much for the lovely review and accolades regarding your stay. We are so pleased that you and your granddaughters had a wonderful time. We look forward to the opportunity of welcome you all again! Kind regards, Indu Brar General Manager

Reviewed 2 days ago

Toilet broke, phone broke in room and extremely noisey neighbours. Front desk not very helpful , lost the reason for us complaining and ended up changing rooms 3 times , due to her making up her own reasons to why we were complaining. Lack of...More

Review collected in partnership with fairmont.com
Thank donnabG8022XG
Reviewed 3 days ago

The Empress was what I expected from a Fairmont property. Elegant, well appointed, plentiful and helpful staff and, of course, an historic property. The rooms are modern and well appointed while the hotel itself has retained its historic charm. You feel as though you're stepping...More

Thank Andrew G
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded yesterday

Thank you very much for the lovely and detailed feedback. We do offer complimentary wifi in our lobby, and to all of our Fairmont President Club members. There is no cost to enroll and you may do this within minutes online and enjoy a number...More

Reviewed 3 days ago

beautiful hotel with friendly helpful staff....very clean and in a good location....suggest ask for a harbour view room otherwise you will be looking at a wall. ..other than that rooms are nicely furnished and clean...food in the restaurant is a bit frou frou and expensive...More

Review collected in partnership with fairmont.com
Thank brendahM5551RH
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded yesterday

Thank you for taking the time to provide your valued feedback regarding your stay. We do hope to have the opportunity to welcome you again soon. Kind regards, Indu Brar General Manager

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
$203 - $544 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$203 - $544 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (1568)
Room & Suite (556)
Dining (142)
Pool & Beach (9)
Hotel & Grounds (1057)
Bathroom (53)
Business Center & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
MaryBlum
December 29, 2017|
AnswerShow all 7 answers
Response from CarolMarie13 | Reviewed this property |
We were on a Scenic tour so yes included but not in the hotels breakfast room. We were given a very poor buffet in another room. Supposedly five star. Not.
0
Votes
ucartech
October 23, 2017|
AnswerShow all 4 answers
Response from John N | Reviewed this property |
Hello, Congratulations on your choice of hotels in Victoria. The Empress is one of the world's Grand hotels. Your Christmas Eve dinner for four might cost around $75 or $80 per person (USD). There is a 50% discount for... More
0
Votes
Stayorgo7
October 19, 2017|
AnswerShow all 9 answers
Response from ntredm8 | Reviewed this property |
No they do not. Or at least I don't remember seeing any.
0
Votes
Room Tips
"Request a harbour view"
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"We went for the cheapest room possible. But I imagine the high-floor ocean-view rooms are really cool."
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"Ask for a harbor-view room & check to make sure you can actually see the harbor from it"
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"Go for an up grade if you can, just more of everything."
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