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The Fairmont Empress

Traveler (1973)
Room & Suite (718)
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Overview

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721 Government Street, Victoria, British Columbia V8W 1W5 Canada See on map
AMENITIES
Free Internet
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
Additional information
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Rooms
Feb 24Feb 25
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1 room, 2 adults, 0 children
Standard Room
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Reviews (4,508)
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4,253 results
Traveler rating
2,295
1,079
502
246
131
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2,295
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All reviews bengal lounge high tea gold floor bengal room president's club tea room ceiling fan beautiful hotel old world air conditioning scones harbour view butchart gardens british columbia parliament building visiting victoria empress
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1 - 5 of 4,253 reviews
Reviewed yesterday

The staff were friendly, room was clean and the beds were comfortable. Attended a conference at the hotel and was not disappointed. It was well organized, the food was good and the staff were accommodating.

Review collected in partnership with fairmont.com
Date of stay: February 2019
Thank Heather J
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded today

Thank you very much for the lovely feedback. We are so pleased you enjoyed the conference and hope to serve you again soon. Kind regards, Indu Brar General Manager

Reviewed yesterday

Well appointed and newly renovated room in one of the most iconic hotel of Canada. You can explore Victoria's downtown and shore front at your doorstep, and spend relaxing and unique moments at the hotel's salons, pool, and restaurant.

Review collected in partnership with fairmont.com
Date of stay: February 2019
Thank Catherine R
Reviewed 1 week ago via mobile

Please explain how you can hold a vast sum of money on a card for a week after the account has been paid in full? I’m sure most of your wealthy guests don’t care or even notice, but this is clearly unethical.

Date of stay: February 2019
2  Thank travelsleuth1961
Reviewed 1 week ago

We were blessed to be able to spend a night at the Empress after the awards banquet for my husband's work. Recently, I had a hip replacement and being over 6' tall it is a challenge to find not only accessible venues but ones with...More

Date of stay: February 2019
Thank sunshineyshan
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 1 week ago

Thank you very much for providing your lovely feedback. We do hope we shall have the opportunity to welcome you again next year. Kind regards. Indu Brar General Manager

Reviewed 1 week ago

My partner and I enjoyed our stay at the Fairmont Empress. The hotel's booking team is especially friendly and helpful. As I knew we would be arriving late, I opted for an entry level room. The room we were assigned was spacious, tastefully renovated and...More

Date of stay: January 2019
Thank TheBucketLife
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 1 week ago

Thank you for providing your valued feedback. All of our guest rooms have coffee and tea. Please always call our Royal Service department to ask where the coffee machine is located within the room. I am pleased to read that you enjoyed your Tea at...More

View more reviews
About
Description
Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria's sparkling Inner Harbour with More an iconic presence. The Fairmont Empress, Victoria B.C.’s most iconic hotel, has just unveiled a $60 million dollar restoration.This luxury hotel offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free Internet
Air Conditioning
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Beachfront
Free Parking
Breakfast included
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Onsen
,
Spa
,
Luxury
,
Business
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Onsen
,
Spa
,
Luxury
,
Business
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
477
Price range
$207 - $477 (Based on Average Rates for a Standard Room)
Also Known As
The Fairmont Empress Hotel Victoria
,
Fairmont Hotel Victoria
,
Fairmont Hotel Empress
,
Empress Hotel Victoria
,
Fairmont Victoria
,
Victoria Fairmont
,
Fairmont Empress Hotel
Location
Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Onsen
,
Spa
,
Luxury
,
Business
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
477
Price range
$207 - $477 (Based on Average Rates for a Standard Room)
Also Known As
The Fairmont Empress Hotel Victoria
,
Fairmont Hotel Victoria
,
Fairmont Hotel Empress
,
Empress Hotel Victoria
,
Fairmont Victoria
,
Victoria Fairmont
,
Fairmont Empress Hotel
Location
Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria

Photos

Traveler (1,973)
Room & Suite (718)
Dining (177)
Pool & Beach (14)
Amenities (56)
Business Center & Event Rooms (16)
Family and Play Areas (1)
Nearby
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Nearby AttractionsSee all 1,730 nearby attractions
Inner Harbour
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Questions & Answers
Ask a question
vegetarian-girl
December 22, 2018|
AnswerShow all 3 answers
Response from donna m | Reviewed this property |
Call the hotel and speak with the concierrge. They will be able to direct you.
0
Votes
MartiS656
July 10, 2018|
AnswerShow all 3 answers
Response from ToriM | Reviewed this property |
As noted by other travellers, check out time is 11. Try joining the Fairmont Club rewards system and you are more likely to get a room upgrade and flexibility with checkout. Any hotel will usually store your luggage for... More
0
Votes
MartiS656
July 10, 2018|
AnswerShow all 7 answers
Response from AnneS6888 | Reviewed this property |
Check out time is 11am. They stored our luggage while we were gone for hours whale warching.
1
Vote

Room Tips

"Call the hotel directly, instead of booking through booking platforms!"
TheBucketLife
1 week ago
Read review
"Upgrade to a view and bigger room"
septemberfalls
3 weeks ago
Read review
"We were on the third floor in a corner room. Lovely view - after the construction is completed."
LadyPLB
4 weeks ago
Read review
"Front rooms have harbor views but you pay for that."
manders2016
Jan 6, 2019
Read review
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