At least it was gorgeous, before they "renovated" it. I can't believe they cut those gorgeous trees in front of the hotel down. They were what made this hotel the Empress. Been there several times, but will not go back after they cannibalized the Exterior and the Interior. Remember people: a good renovation should not change the ambiance of the existing place. So disappointed!
Fairmont was one of the major reason for our most satisfying vacation in Canada. The reception was polite and positive for extra discounts at our requests, for an online matching deal, which otherwise also was a decent package. The concierge was very helpful for and shared her personal experiences for the Whale watching. The onward journey bookings were scrutinized for us for the best ticketing deals.
Beautiful hotel in a wonderful location. Food, beverages, and service was very good. High Tea was a great experience. We utilized Valet parking without any incident. We will definitely return in the future.
We stayed with you at the Fairmont Empress in order to attend the Pride and Prejudice Midsummers Ball. The hotel and location are beautiful, from the Restaurant to the Crystal Ballroom. The staff at the hotel were also extremely friendly and accommodating. That said, I don't believe it's worth the money. We ordered room service as we needed to get dressed and ready for the evening ball, and the food was mediocre at best - underseasoned and undercooked in some cases. My wife and I made a pact to never order room service again, with the exception of beverages. We stayed in a standard Fairmont King room, costing close to $600 per night. The room was nice. Nothing fancy, nothing extravagant... Just nice. I have no complaints about it at all - It was clean and functional, but again, not worth the price. Had I known this, I would have spent the extra money on a better room. In my honest opinion, if you're going to stay here, spend the extra money on a "fancier" room, or better yet, find a beautiful Boutique Hotel and save yourself some money.…
This is an old building that has been renovated. It is really quite beautiful. The hotel is very well situated in the heart of downtown Victoria. It was very simple to walk to our pick of shops and restaurants as well as the museam and the parliament buildings.
What an amazing property in the center of Victoria BC! We felt like true guests based on the treatment by staff. Pancy at the Concierge desk assisted us in every way possible including blankets to sit on the grass at the Victoria Symphony performance. Breakfast each morning was a treat. We made the most of our spacious room and the bed was awesome. And the property and gardens are lovely including the very active beeves. Thank you Fairmont Empress!!!
Enjoyed our stay at the Fairmont Empress - great room, view and staff. Excellent housekeeping. Enjoyed drinks and breakfast at the Q bar and restaurant! our room was on the 6th floor of the Victoria Harbour. We will definitely be back! Love Fairmont Hotels❤️🇨🇦❤️
We were a family of 3 staying 4 nights. We wanted to treat ourselves to a luxurious hotel. We had a room on the first floor and found it very noisy. We heard all of the street noises, even conversation from people walking on the sidewalk across the street! Bathroom was tiny. They did not replenish our shampoo and conditioner...the small bottles did not last us the full 4 nights. We had to request toilet paper, and they did not replenish the facial tissues when we ran out. Sheets were not changed during our stay, and I am pretty sure they did not vacuum the carpet at any time during our stay. This might have been acceptable for a cheaper hotel, but I was expecting more from what I thought was a high-end hotel. We were all a little disappointed. I don't think we would ever choose to stay here again.…
I was visiting Victoria again and chose to stay at the Fairmont Empress for this visit. Everything about the stay was excellent - helpful, cheerful Concierge staff, attentive and quickly responsive to specific, individual requests, beautifully appointed and kept room. Great location! I highly recommend to anyone visiting this beautiful city.
Nice hotel, well appointed rooms, full maid service, good restaurant, beautiful grounds. Perfect location. Best place to stay in Victoria, hands down. We enjoyed three happy nights here. Highly recommend for anyone traveling to Victoria.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing