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Fairmont Empress

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721 Government Street, Victoria, British Columbia V8W 1W5 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2274)
Room & Suite (737)
Dining (216)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 08/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Empress
Updated 08/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 45 hotels in Victoria
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria's sparkling Inner Harbour with an iconic presence. The Fairmont Empress, Victoria B.C.’s most iconic hotel, has just unveiled a $60 million dollar restoration.This luxury hotel offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island.
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Full view
Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid public parking on-site
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Concierge
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
On-demand movies
Safe
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
French
4,863Reviews42Q+A100Room tips
Traveler rating
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  • 145
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Popular mentions
lyndsey1988 wrote a review Sep 10
Squamish, Canada11 contributions3 helpful votes
Adam at Veranda was amazing! He was personable, friendly and welcoming! :) He made great recommendations and spent lots of time answering questions about the city for my last night! Thanks Adam you were awesome!
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Date of stay: September 2020Trip type: Traveled with friends
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Petra wrote a review Sep 9
4 contributions
It was a very disappointing stay. Level of services were not comparable with the price of the stay. I wished that staff would go that extra step to match the fame of this luxurious hotel. Unfortunately that’s not the case. I expected we would get the appropriate attention ( to match the pricey stay!) but instead I got a feeling we were bothering them. As a hospital worker myself I give more attention and help to my patients than the hotel staff offered to us. We had a camping trip in Okanagan prior to this trip and the hospitality of people working in the campground was incomparable with the staff at The Empress! Underground parking is quite expensive( charge is higher than Whistler!) and you still have to climb stairs as elevator doesn’t extend to second level on P2. No one offered us the Canadian resident extras that they so generously offer on their official hotel website such as free parking or late checkout which unfortunately I found out after our stay. Upon check in we upgraded ( for an extra fee) for a room with the view... unfortunately the view was hard to enjoy since the window was so dirty it was almost hard to see through. The fan in the bathroom didn’t work, the allocated shampoo and body wash for a family of four was one tiny bottle. The cost of a movie to rent is $24.99!!! Overall a very poor experience. Would not stay here again EVER.
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Date of stay: August 2020Trip type: Traveled with family
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Martinerob13 wrote a review Aug 2020
Pitt Meadows, Canada299 contributions45 helpful votes
We were on a girls' getaway weekend and booked a harbour view room. It was very small, not seating room, no free WIFI, no complimentary water in the room. At this price, really, we were expecting a bit more. The building is nice but the rooms are overpriced. We did not go to the restaurants as there were nicer options around and more affordable. We did get parking included in the room price. Don't think we will stay there again....
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Date of stay: August 2020
Value
Service
Sleep Quality
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Response from General Managef Fairmont Empress, General Manager at Fairmont Empress
Responded 2 weeks ago
Thank you for taking the time to send in your review regarding your recent stay. We apologize that you stay was not as anticipated however value all of your feedback. We do hope we shall have the opportunity to have you stay with us again sometime for an experience more to your liking. Kind regards, Indu Brar General Manager
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Z246TWmarco wrote a review Aug 2020
1 contribution
Stayed here last weekend for 3 nights at $550 a night for a junior suite. So many problems with this place. -ordered room service and when the order was ready they told us we had to come to the restaurant and pick it up. defeats the purpose of room service, why take our order without telling us they will not deliver to rooms. btw, skip the dishes had no problem delivering to our room! -no valet parking at all! you cannot call yourself a quality hotel if you tell your guests to park their own car. parking garage is a dungeon, be carful to not hit your head. its a old place built in a different time, don't expect a nice modern hotel or 5 star service. -i am a fairmont gold member and after check in they told us the Fairmont Gold lounge is closed. -how about trying to have breakfast in their restaurant with a movie being filmed in the Bar area. tough to have a conversation with constant shouting going on beind you. I guess they owners will make a buck whatever way they can at the expesne of guests. -most nice hotels have a mini bar with drinks and snacks available at a cost, not this place! if all you want is a bottle of sparkling water in your room, good luck!
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Date of stay: August 2020
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VahidJafari wrote a review Aug 2020
Vancouver, Canada5 contributions1 helpful vote
Fairmont empress is doing a great job managing going through a difficult time right. Thank you for the experience. Used the gym and the pool. I was satisfied. I can’t wait to come back and visit Winston v
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Date of stay: August 2020Trip type: Traveled solo
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Response from Food and Bev Manager FairmontEmpress, General Manager at Fairmont Empress
Responded 3 weeks ago
Thank you very much for taking the time to provide feedback regarding your stay. We are so pleased you had an enjoyable time and look forward to your return. Winston will be here! Kind regards, Indu Brar General Manager
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PRICE RANGE
$237 - $477 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont empress hotel victoria, fairmont hotel victoria, fairmont hotel empress, empress hotel victoria, fairmont victoria, victoria fairmont, fairmont empress hotel
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaDowntown
NUMBER OF ROOMS
464
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Frequently Asked Questions about Fairmont Empress
Which popular attractions are close to Fairmont Empress?
Nearby attractions include Russell Books (0.2 miles), Inner Harbour (0.06 miles), and Munro's Books (0.2 miles).
What are some of the property amenities at Fairmont Empress?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Empress?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Empress?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Fairmont Empress?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Fairmont Empress?
Conveniently located restaurants include Legislative Dining Room, Fishhook, and Red Fish Blue Fish.
Are there opportunities to exercise at Fairmont Empress?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Fairmont Empress?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Empress?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Empress offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Fairmont Empress?
Many travelers enjoy visiting Legislative Assembly of British Columbia (0.2 miles), Craigdarroch Castle (1.1 miles), and Empress Hotel National Historic Site of Canada (0.04 miles).