Fairmont Empress
4,916 reviews
#23 of 45 Hotels in Victoria
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721 Government Street, Victoria, British Columbia V8W 1W5 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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Room & Suite (752)
Dining (228)
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About
Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria's sparkling Inner Harbour with an iconic presence. The Fairmont Empress, Victoria B.C.’s most iconic hotel, has just unveiled a $60 million dollar restoration.This luxury hotel offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island.
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Location
Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
721 Government Street, Victoria, British Columbia V8W 1W5 Canada
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Rental CarsSee rental cars from $37/day
4916Reviews42Q+A100Room tips
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Okay, so the bedroom, siting area and bathroom in our suite was small but I've had smaller ones iin new 5 star properties in NYC. This property is over 100 years old. As many have pointed out there is no better location in Victoria. While I haven't visited every hotel in Victoria I'll bet money you won't find a property that has more beautiful grounds, more professional staff, more helpful staff, better shopping or better food. When you add all of that to property with the historical character this one has it would be hard to argue that it's anything less than a 5 star property.
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Date of stay: September 2021
Location
Service
Sleep Quality
Helpful
Well I was disappointed that booking through booking.com did not get me any Accor rewards. When I received two email specials for BC residents and upgrades, none of them applied as I used a 3rd party booking site. You should clearly state this when you send the emails out. I was also disappointed that the hotel pool was indoors and so small. I specifically booked this hotel for a pool. I found for what I received to be over-priced.
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Date of stay: August 2021
Location
Sleep Quality
Helpful
the rooms were recently renovated, clean and fresh, Halibut was the best i've had. Umbrellas provided in the rooms, comfortable beds, our room was away from the elevator so there was no noise whatsoever :)
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Date of stay: September 2021
Value
Service
Sleep Quality
Helpful
This is a classic hotel but getting a bit shabby. Our room overlooked a green roof but I suspect that common. Upon checking in we were told only 17% of the rooms feature a view. The bathroom was tiny and when we arrived, no shampoo or conditioner, only two towels…generally not quite ready for guests. The location is excellent and the staff very attentive and courteous. Lobby bar has great sunset views.
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Date of stay: September 2021Trip type: Traveled as a couple
Helpful
Response from General Manager Fairmont Empress, General Manager at Fairmont Empress
Responded 5 days ago
Thank you for taking the time to provide your valued feedback. Our apologies that your guest room amenities were not in your room for you. Our bathrooms do tend to be on the smaller size due to our historic age. We do hope we shall have the pleasure of you visiting again sometime.
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First time staying since the pandemic started. I felt special but at the same time felt that they were taking care of my safety. The spa was particularly enjoyable. Staff was excellent- found us a table to have a drink when the bar was full, offered to get a key to let us into a room with special memories that we were peeking in at. Only thing that made me uncomfortable was one time at the pool when there were so many families and children there that it was too full. But another time we were the only people there
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Date of stay: September 2021
Value
Location
Service
Helpful
Response from General Manager Fairmont Empress, General Manager at Fairmont Empress
Responded 1 week ago
We have very pleased you enjoyed your stay and do hope we shall welcome you again sometime soon.
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LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaDowntown
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Claim Your Listing Frequently Asked Questions about Fairmont Empress
Which popular attractions are close to Fairmont Empress?
Nearby attractions include Axe and Grind (0.1 miles), Russell Books (0.2 miles), and Inner Harbour (0.06 miles).
What are some of the property amenities at Fairmont Empress?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Empress?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Empress?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Fairmont Empress?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Fairmont Empress?
Conveniently located restaurants include Legislative Dining Room, Ithaka Greek Restaurant, and Fishhook.
Are there opportunities to exercise at Fairmont Empress?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Fairmont Empress have an airport shuttle?
Yes, Fairmont Empress offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Empress?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Empress?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Empress offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.