721 Government Street, Victoria, British Columbia V8W 1W5 Canada
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About
#24 of 46 hotels in Victoria
Location
4.9
Cleanliness
4.5
Service
4.5
Value
3.8
Travelers' Choice
GreenLeaders Gold level
Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria's sparkling Inner Harbour with an iconic presence. The Fairmont Empress, Victoria B.C.’s most iconic hotel, has just unveiled a $60 million dollar restoration.This luxury hotel offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Kids club
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Refrigerator
Flatscreen TV
Room service
Safe
Iron
Wake-up service / alarm clock
On-demand movies
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, French, Chinese
Location
Full view
100Great for walkers
Grade: 100 out of 100
165Restaurantswithin 0.3 miles
70Attractionswithin 0.3 miles
Contact
721 Government Street, Victoria, British Columbia V8W 1W5 Canada
Getting there
Rental CarsSee rental cars from $27/day
5089Reviews44Q+A100Room tips
Reviews
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Popular mentions
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Most Recent
At least it was gorgeous, before they "renovated" it. I can't believe they cut those gorgeous trees in front of the hotel down. They were what made this hotel the Empress. Been there several times, but will not go back after they cannibalized the Exterior and the Interior. Remember people: a good renovation should not change the ambiance of the existing place. So disappointed!
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Date of stay: September 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 4 days ago
We are sorry that your experience was not as anticipated, and do hope that you will return some day.
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Fairmont was one of the major reason for our most satisfying vacation in Canada. The reception was polite and positive for extra discounts at our requests, for an online matching deal, which otherwise also was a decent package. The concierge was very helpful for and shared her personal experiences for the Whale watching. The onward journey bookings were scrutinized for us for the best ticketing deals.
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Date of stay: July 2022
Value
Location
Service
Room Tip: The junior king suites were quite spacy and comfortable.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 4 days ago
Thank you for your lovely comments. Whale watching is an amazing adventure to experience while in Victoria.
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Beautiful hotel in a wonderful location. Food, beverages, and service was very good. High Tea was a great experience. We utilized Valet parking without any incident. We will definitely return in the future.
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 4 days ago
We are delighted to read your lovely feedback. We look forward to welcoming you again sometime.
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We stayed with you at the Fairmont Empress in order to attend the Pride and Prejudice Midsummers Ball. The hotel and location are beautiful, from the Restaurant to the Crystal Ballroom. The staff at the hotel were also extremely friendly and accommodating. That said, I don't believe it's worth the money. We ordered room service as we needed to get dressed and ready for the evening ball, and the food was mediocre at best - underseasoned and undercooked in some cases. My wife and I made a pact to never order room service again, with the exception of beverages. We stayed in a standard Fairmont King room, costing close to $600 per night. The room was nice. Nothing fancy, nothing extravagant... Just nice. I have no complaints about it at all - It was clean and functional, but again, not worth the price. Had I known this, I would have spent the extra money on a better room. In my honest opinion, if you're going to stay here, spend the extra money on a "fancier" room, or better yet, find a beautiful Boutique Hotel and save yourself some money.…
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Date of stay: July 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 1 week ago
Thank you for providing your feedback. The Pride and Prejudice event sounded wonderful. I will share your feedback regarding the food quality with Chef.
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This is an old building that has been renovated. It is really quite beautiful. The hotel is very well situated in the heart of downtown Victoria. It was very simple to walk to our pick of shops and restaurants as well as the museam and the parliament buildings.
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Date of stay: June 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 1 week ago
Our location is truly superb and within walking distance to so many venues. We hope we shall welcome you back again soon.
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What an amazing property in the center of Victoria BC! We felt like true guests based on the treatment by staff. Pancy at the Concierge desk assisted us in every way possible including blankets to sit on the grass at the Victoria Symphony performance. Breakfast each morning was a treat. We made the most of our spacious room and the bed was awesome. And the property and gardens are lovely including the very active beeves. Thank you Fairmont Empress!!!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 1 week ago
We thank you for visiting and look forward to your return.
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Enjoyed our stay at the Fairmont Empress - great room, view and staff. Excellent housekeeping. Enjoyed drinks and breakfast at the Q bar and restaurant! our room was on the 6th floor of the Victoria Harbour. We will definitely be back! Love Fairmont Hotels❤️🇨🇦❤️
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Room Tip: High floor in front with view of harbour
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 1 week ago
We are so pleased to read that you will be back. We look forward to welcoming you.
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We were a family of 3 staying 4 nights. We wanted to treat ourselves to a luxurious hotel. We had a room on the first floor and found it very noisy. We heard all of the street noises, even conversation from people walking on the sidewalk across the street! Bathroom was tiny. They did not replenish our shampoo and conditioner...the small bottles did not last us the full 4 nights. We had to request toilet paper, and they did not replenish the facial tissues when we ran out. Sheets were not changed during our stay, and I am pretty sure they did not vacuum the carpet at any time during our stay. This might have been acceptable for a cheaper hotel, but I was expecting more from what I thought was a high-end hotel. We were all a little disappointed. I don't think we would ever choose to stay here again.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont Empress, General Manager at Fairmont Empress
Responded yesterday
It was upsetting to read your comments regarding your recent stay with us. This is not the service we strive to provide to our valued guests. Our tiny bathrooms are a product of the historical age of the building however we are working on ways to utilize the space better to provide more comfort for our guests. Your comments shall be shared for follow up. We do hope you shall change your mind and return one day for a much better stay.
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I was visiting Victoria again and chose to stay at the Fairmont Empress for this visit. Everything about the stay was excellent - helpful, cheerful Concierge staff, attentive and quickly responsive to specific, individual requests, beautifully appointed and kept room. Great location! I highly recommend to anyone visiting this beautiful city.
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 1 week ago
Thank you very much for your lovely feedback and wonderful recommendation.
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Nice hotel, well appointed rooms, full maid service, good restaurant, beautiful grounds. Perfect location. Best place to stay in Victoria, hands down. We enjoyed three happy nights here. Highly recommend for anyone traveling to Victoria.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Fairmont Empress, General Manager at Fairmont Empress
Responded 1 week ago
We are so pleased to read you had an enjoyable stay and look forward to your return sometime soon.
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PRICE RANGE
$326 - $540 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont empress hotel victoria, fairmont hotel victoria, fairmont hotel empress, empress hotel victoria, fairmont victoria, victoria fairmont, fairmont empress hotel
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaDowntown
NUMBER OF ROOMS
464
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Claim Your Listing Frequently Asked Questions about Fairmont Empress
Which popular attractions are close to Fairmont Empress?
Nearby attractions include Axe and Grind (0.1 miles), Russell Books (0.2 miles), and Inner Harbour (0.06 miles).
What are some of the property amenities at Fairmont Empress?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Empress?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Empress?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Empress?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Fairmont Empress?
Conveniently located restaurants include Legislative Dining Room, Finn's, and Fishhook.
Are there opportunities to exercise at Fairmont Empress?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Fairmont Empress have airport transportation?
Yes, Fairmont Empress offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Empress?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Empress?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Empress offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.