Our visit to the Empress was a great one. The reception was friendly and set the tone for the entire visit. The staff fall over backwards to provide top service. We enjoyed the in-house restaurant and Bar as well as usual fitness centre and pool. It also has quite the Spa. Just good things to report on this visit. I look forward to our next visit.
What a lovely afternoon of high tea with my daughters. The service was impeccable. We started our tea with menu boxes. They showed all the tea options with a few tea leaves for a visual. The tea warmer was a nice touch to keep the tea hot. The desserts were not too sweet and the live pianist made it that more special. We loved the replica Queens porcelain set. We loved the Empress tea which was Princess Diana's favourite. You can go to the gift shop and purchase most of the items from high tea. It is on the upper end of what high tea is charged but I would highly recommend.
Booked a room with a king-sized bed more than a month in advance of a conference. Was given a room with a queen bed. When I asked the front desk about it, I was told because I was a single traveller, I was “assigned” a queen. When I enquired about the difference in price, I was informed the prices were the same. WTF??! And of course, they had no more rooms with kings. My first trip to Victoria and I can say I am extremely disappointed with this Fairmont.
We were treated with respect through our whole six day stay at the Fairmont Empress. It is a grand old hotel which has been painstakingly brought up to the 21 century without loosing any of its 1908 charm.
I just had a standard king room, unfortunately my view was of the roof of the conference center. That said - there are many places within the hotel to see that beautiful harbor view, and the hotel itself is very nice. The bed is very comfortable, and the staff are very nice (although I did miss seeing Winston on my visit :( ).
We had a three night stay at the Fairmont Empress and the experience was divine. The hotel is absolutely stunning, and our room exceeded our expectations. The location of the hotel is fantastic, sitting majestically beside the bay. The hotel staff were extremely helpful and attentive. I encourage anyone traveling to Victoria BC to stay at the Empress, it is an unforgettable experience.
This was a celebration of a "Milestone" birthday for my wife. She said it was her 'best birthday celebration EVER. As wonderful as a Hallmark Christmas movie.' The room was enormous, and your staff was "over-the-top" helpful and friendly. And we LOVED greeting Winston each day. We'll definitely be back! Thank you for a fantastic birthday for my wife!!!
Friendly welcome and the room and whole hotel environment were stunning. Loved the dog wandering in the foyer and his staff member owner was delightful. We enjoyed having drinks at the bar where staff were friendly, and the vibe encouraged chatting amongst other guests. Really enjoyed meeting other travellers. Very helpful staff assisting in scanning/emailing some documents for us also.
Very much enjoyed this grand dame property. The service was excellent from valet check in to massage therapy. The "High Tea" is an absolute must with many different selections and options. The rooms have been updated with more modern themes and the bathrooms have exquisite showers. The meals were all excellent
Lack of trained and professional staff. The hotel is gorgeous to look at, but rooms are small and largely outdated. In the case of the “Gold” level it is worth every cent. Jordan, James, Stephanie and crew treat you like royalty. Wandering down to other parts of the hotel the service not good. Q Bar is hit and miss with great bartenders like Jordan and servers like June mixed with untrained, rude and unprofessional servers such as Michael and others. Q Restaurant is much the same many servers are long time employees from a bygone era when service was paramount. One manager, Mark is quite good and another Micheal is a disaster. So stay “Gold” and stay away from Q Bar and restaurant if you truly are expecting five star service. It is definitely two to three star at best.
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