Fairmont Empress
4,873 reviews
#24 of 45 Hotels in Victoria
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721 Government Street, Victoria, British Columbia V8W 1W5 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (741)
Dining (228)
About
#24 of 45 hotels in Victoria
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria's sparkling Inner Harbour with an iconic presence. The Fairmont Empress, Victoria B.C.’s most iconic hotel, has just unveiled a $60 million dollar restoration.This luxury hotel offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island.
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Full view
Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid public parking on-site
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast in the room
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
24-hour security
Concierge
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
On-demand movies
Safe
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
French
Location
Full view
100Great for walkers
Grade: 100 out of 100
173Restaurantswithin 0.3 miles
68Attractionswithin 0.3 miles
Contact
721 Government Street, Victoria, British Columbia V8W 1W5 Canada
Getting there
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4,873Reviews42Q+A100Room tips
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We stayed for a weekend in November 2020. To celebrate our 5th wedding anniversary we (tried) to use a gift certificate given to us by our family for our wedding. There was an issue with the gift certificate and it took literally hours over a 48 hour period on the phone with Fairmont and in person in the hotel with management to sort it out. It also took our family hours on the phone since Fairmont insisted on speaking to the person who had purchased the gift certificate. Luckily that family member is in banking and could provide all of the documents Fairmont requested, even from 5 years previously. It was finally sorted out the morning we checked out and the gift certificate was applied to our bill. we felt as though we were not welcome in the hotel and that we didn't belong there. We received a verbal apology from the staff member who checked us out but that was it. No acknowledgment of the hours we wasted on what should have been a special weekend. Be very careful in purchasing Fairmont gift certificates as there appears to be problems in the system.…
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Date of stay: November 2020
Helpful
My wife and I stayed at the Empress for our honeymoon. We couldn’t be happier. Their Christmas decor was gorgeous and the staff very professional. We were treated so kindly on our special day. Not only was our room upgraded to a beautiful harbour view, but there was a congratulations card, chocolate, and a bottle of champagne waiting for us. Check-in was easy, and safe. Their Covid protocol left us feeling confident every moment of our stay. I couldn’t think of a better place to spend a honeymoon. Only wish we stayed longer!
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Date of stay: December 2020Trip type: Traveled as a couple
Helpful
Response from General Managef Fairmont Empress, General Manager at Fairmont Empress
Responded 3 weeks ago
Thank you very much for your lovely comments, and Congratulations. We are so pleased to enjoy your honeymoon with us and look forward to the opportunity to welcome you back again sometime soon. Kind regards, Indu Brar General Manager
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I really don't understand some people who take the time to complain about nothing, I feel sorry for those miserable types who find fault with such a stunning, heritage property, this property is perfect and was perfect for us! We stayed here for two nights and we splurged on a suite overlooking the harbour, and I'm so glad we did for a mini-break in Victoria. From check in to check out, the staff is typical world class, well trained and they made us feel like special guests. Our experience was memorable and created memories to treasure for a lifetime. Any hotel that has a resident dog is my type of place. The actual building is breathtaking, they reached that perfect balance of traditional along with a design forward modern twist. The bar/restaurant is AWESOME and we felt very safe, since there's enough space and again the employess took great measure to make us feel safe. The drinks, food and service were outstanding and the view, well, how could you not like it, breathtaking. We didn't want to leave, I could of stayed a full week, we will be back next time we're in town. If you want to stay in a luxurious property with the personal, friendly service to match, well, then this is your place. What a treasure, I feel the entire Farimont Empress staff went above and beyond to make our stay a special one, and we thank you! Here's to a better year ahead.…
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Date of stay: December 2020
Rooms
Cleanliness
Service
Helpful
Response from General Managef Fairmont Empress, General Manager at Fairmont Empress
Responded 3 weeks ago
Dear valued guest, Thank you very much for the lovely feedback regarding your stay with us. We are so pleased you enjoyed yourselves and look forward to the opportunity to welcome you back again soon. Happy New Year. Kind regards, Indu Brar General Manager
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Disappointing stay . We stayed 4 nights in this hotel. The level of services were not comparable with the price of the stay. Perfect location and really nice building from outside only. Disappointed with all hidden fees, you don't know about it until check out. NO free WIFI , no complimentary water in the room, parking FEE .
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Date of stay: October 2020
Rooms
Service
Sleep Quality
3 Helpful votes
Helpful
Response from General Managef Fairmont Empress, General Manager at Fairmont Empress
Responded Nov 18, 2020
Thank you for taking the time to provide your valued feedback. We do hope we shall have the opportunity to welcome you back again some time. Kind regards, Indu Brar General Manager
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We've always wanted to stay here after many visits to Victoria, and it didn't disappoint. First of all, the property itself is literally in a fantastic location. It is clean, has all the modern amenities you could ask for, but the staff is what really did it for us here - from Q Bar to check in/check out, everyone was friendly and took pride in where they worked. A HUGE shout out to Jade L. for helping us out with a small issue that arose - this property is so lucky to have such an amazing manager working for them. We cannot wait to come back to experience the Gold Floor when it reopens (it was closed due to Covid, and the Covid precautions they take here made us feel very safe and very relaxed).
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Date of stay: November 2020
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Response from General Managef Fairmont Empress, General Manager at Fairmont Empress
Responded Nov 18, 2020
Thank you very much for the lovely comments and for taking the time to provide your feedback. We are so pleased that you had an enjoyable stay. Jade is a wonderful and valued member of our team. We look forward to your next visit sometime soon. Thank you again. Kind regards, Indu Brar General Manager
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PRICE RANGE
$237 - $477 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont empress hotel victoria, fairmont hotel victoria, fairmont hotel empress, empress hotel victoria, fairmont victoria, victoria fairmont, fairmont empress hotel
LOCATION
CanadaBritish ColumbiaVancouver IslandVictoria Capital Regional DistrictVictoriaDowntown
NUMBER OF ROOMS
464
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Claim Your Listing Frequently Asked Questions about Fairmont Empress
Which popular attractions are close to Fairmont Empress?
Nearby attractions include Russell Books (0.2 miles), Axe and Grind (0.1 miles), and Inner Harbour (0.06 miles).
What are some of the property amenities at Fairmont Empress?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Empress?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Empress?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Fairmont Empress?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Fairmont Empress?
Conveniently located restaurants include Legislative Dining Room, Fishhook, and Finn's.
Are there opportunities to exercise at Fairmont Empress?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Fairmont Empress?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Empress?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Empress offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Fairmont Empress?
Many travelers enjoy visiting Legislative Assembly of British Columbia (0.2 miles), Craigdarroch Castle (1.1 miles), and Empress Hotel National Historic Site of Canada (0.04 miles).