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100-837 Hastings St W, Vancouver, British Columbia V6C 1B6 Canada
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About
#40 of 89 hotels in Vancouver
Location
Cleanliness
Service
Value
Travelers' Choice
Conveniently located in the heart of downtown, just steps away from the Waterfront, Auberge Vancouver (formerly The Terminal City Club Hotel) is a luxury boutique hotel situated in a vibrant, urban environment. Surrounded by fine restaurants, unique shops and contemporary galleries, we hope to provide a truly memorable experience for the discerning leisure and business traveller alike, in an exceptional setting. A stunning view of the water, impeccable service, deluxe amenities and of course, elegant and spacious accommodations are only a few of the features that make Auberge Vancouver so exceptional. This truly unique property exudes quiet sophistication, yet it is a modern oasis. Our commitment is to ensure that you will enjoy an unforgettable stay. Come and be our guest; an unparalleled experience is waiting for you.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Complimentary instant cofffee
Squash
Table tennis
Car hire
Secured parking
Wifi
Hot tub
Indoor pool
Sauna
Complimentary tea
Snack bar
Taxi service
Conference facilities
Meeting rooms
Massage
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air purifier
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Walk-in shower
Housekeeping
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Refrigerator
Electric kettle
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Bay View
Languages Spoken
English, French, Spanish, Arabic and 2 more
Hotel links
Location
Full view
100Great for walkers
Grade: 100 out of 100
313Restaurantswithin 0.3 miles
48Attractionswithin 0.3 miles
Contact
100-837 Hastings St W, Vancouver, British Columbia V6C 1B6 Canada
Getting there
WaterfrontVancouver Sky Train4 min
GranvilleVancouver Sky Train5 min
Rental CarsSee rental cars from $16/day
744Reviews19Q+A100Room tips
Reviews
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+1
I had a really wonderful stay here. Thanks to Ali for the free upgrades. Was very friendly and professional replying our emails. Definitely made the trip more enjoyable. Location was amazing and the rooms were neat and beautiful furnished. The views from the suite made me want to spend more time in it than outside. Hotel was close to a lot of awesome places and you don’t even need a car to get around easily. I will definitely stay here again and recommend this hotel to anyone looking for an amazing hotel downtown Vancouver that won’t break the bank. Only thing to point out is there’s a 100$ per day security deposit charge no one informs you about. This is refunded after you check out. So keep this in mind. Aside that, I’ll rate this place 10/10. Thanks for making our first visit to Vancouver amazing!!!! …
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Date of stay: October 2020Trip type: Traveled with friends
Helpful
We stayed at this hotel for a few days and we really enjoyed it , everything is clean and great staff and especially Valeria was very nice to us! Thanks to her we saw many interesting places in Vancouver! We recommend this hotel
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Date of stay: August 2020Trip type: Traveled with family
Helpful
Response from Michael Tham, Other at Auberge Vancouver Hotel
Responded Oct 5, 2020
Dear Vitalek G, We are very delighted that you had an enjoyable stay at the Auberge! It means so much to all of us to receive such positive feedback from our guests. Thank you for choosing to stay at The Auberge and for taking the time to write about your experience to share with the Trip Advisor community. We look forward to welcoming you back in the future but until then, please stay safe.
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We were very comfortable during our 6 night stay in this lovely hotel. What a sweet surprise. One side of our loft was full glass floor to ceiling. You can see the water full view and the city on the other side of the room. Furnishing is high quality & new. The masterbed is very comfortable. The Pull out leather couch that turns into a bed is not bad for a second bed that the kids used. The dining table and the mini bar ( fridge, microwave, sink ) we used a lot. We loved our stay here. The Soap Shampoo and bpdy wash was A+ qualit. Our stay here was comparable to our stay in a Marriott in Hawaii, it's that lovely! It is walking distance to Canada Place, Gas Town, a ton of eateries. -Lots of room for the kids to run around. There is a lovely writing desk at the very corner of the room that is glass fr floor to ceiling. Nice place to sit and have coffee. My 7 yr old used this corner as a drawing corner. -The hotel is quiet, elevator is fast. We felt like we lived there. -The hotel had business on the first few floors, but you can't see this from the main lobby. This did not bother us. What counts most is the room we actually got, and it was perfect. A few things that's on the down side: -Parking is a hefty $50 a night. Parkade was safe and clean, easy to park. There's always a spot. BUT hard on your first day to figure out which side of the building it is located. But on your second day I am sure after you have figured out your way around it's not a problem. -No room service. We went to a Whole Foods for breakfast stuff we kept in the room for the kids snacks as well. We ate lunch and dinner out, a lot of restaurants nearby. - Some of the staff (although they were very nice) had trouble with explaining things in english, she had to draw us a map to the parkade and even with the map, it was a little challenging. -We ended up paying street parking at the front door just o unload. We felt so rushed to unload as they do not have a designated sort of an entrance parking to check in like most hotels.…
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Date of stay: August 2020
Rooms
Service
Sleep Quality
Room Tip: Room 1003 Harbour View Rooms is A+++
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Response from Michael Tham, Other at Auberge Vancouver Hotel
Responded Aug 21, 2020
We appreciate that you have taken the time to write such a comprehensive review to share with the Trip Advisor community and are most pleased that you and your family enjoyed your recent stay with us. We are genuinely thrilled that your experience at The Auberge fully met your expectations, and we do apologize that you had some difficulty locating the parking garage. If you look on our website, we have a comprehensive video as well as maps on how to navigate directly to the parking area located at the back of the property. We also apologize for the lack of room service; however, there are plenty of nearby options such as restaurants, cafes and as you mentioned, grocery stores such as Whole Foods all in close proximity. Thank you for choosing to stay with us; we hope to see you again soon but until then; stay safe and stay healthy.
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My husband and I just finished a wonderful stay at the Auberge Hotel. First off, the location couldn’t be better: a block or two from the water, restaurants, shops, you name it. Everything is at your doorstep. The hotel manager was SO friendly and welcoming. Due to COVID-19 they’ve removed “high touch items” like magazines and pens from the rooms, but he asked if we’d like any of these items (we declined). The room itself was large, luxurious and spotless. The usual little details were all there (robes, a coffeemaker with coffees and teas, a hair dryer), plus some nice touches that we appreciated (i.e. an umbrella we could borrow). The rooms are recently renovated, and it shows: modern shower fixtures, swanky lights in the bathroom, and pops of colour in a muted palette with well-thought-out textures and fabrics throughout. Very classy. There were Mink chocolates by the bed, and we later realized they were from the café in the same building to the west of the hotel entrance. I was tempted to stop there for breakfast the next day because I liked the chocolate so much, but we ran out of time. Next time. I was also pleased to see that Auberge has done away with the little individual bottles of shampoo and body wash, opting for dispensers in the shower instead - a nice environmentally friendly touch. Even better, they were filled with Skoah bath products which smelled divine. The shower felt luxurious, the sheets felt high end yet not overly hard and crisp, and the room was quite quiet at night, with a beautiful view of the harbour. I was sad to have to check out at the end of our stay! I look forward to staying there again. A great hotel in a fantastic location.…
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Date of stay: July 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Michael Tham, Other at Auberge Vancouver Hotel
Responded Aug 21, 2020
Wow; we truly appreciate your very kind words of praise and for taking the time to write a review to share with the Trip Advisor community. We are happy to hear that you thoroughly enjoyed your experience with us, especially with the adjustments we’ve had to make in order to keep our guests safe and comfortable. In these uncertain times, we are very grateful to have guests like you committed to support the industry and us in particular. We look forward to having the privilege to welcome you back in the near future; until then, stay safe and stay healthy.
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The hotel in Vancouver is definitely NOT recommended. In the building, floors 2-7 are business and the floors above is a hotel. The poor service started with getting into the hotel. With no porter at the door, you had to push you way through 2 set of large glass doors. With 2 suitcases, this was no fun, especially as I was walking with a cane and and my wife has COPD. Others who came trough the doors had the same problem. Other guests running to help people as the had trouble with the doors. There was a small door on the side that had an auto opening but it was useless. When I checked in, they advised me they discontinued the continental breakfast and they mentioned it wasn't very good anyway.They checked the breakfast list and we weren't on the list. I asked them if we can eat in the hotel and they mentioned the restaurant was only for "club" members. We had to leave the hotel to eat breakfast. My wife with COPD wasn't impressed as she had trouble walking half a block. This was one reason I picked the hotel because we didn't have to leave to have breakfast All the tours we were on, we were picked up at the hotel door. The second night there was a fire alarm at 1:30AM. We had to walk down from the 10th floor. The next day the rumor was that it was a false alarm from the restaurant. The issue I have is that there was not even a comment from the hotel about the false alarm. Like nothing happened.Other hotels we would at least get a letter of apology and explanation from the hotel management When we left the hotel, they mentioned they would help us get to the ship, especially with my back problem and my wife's COPD. Their only help was to call a cab. People on the street had to help us with the luggage. The hotel is rated very high but if you look at the questions, they only ask about the rooms, noting more. If they did, they would be rated a 1 or 2. I will post this on other travel sites as this hotel is very over rated and not recommended. They were busy because of their location, nothing more.…
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Date of stay: July 2019
Value
Service
Sleep Quality
Room Tip: I chose a corner room with a view, but even that was not very good.
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Helpful
Response from Michael Tham, Other at Auberge Vancouver Hotel
Responded Aug 26, 2020
Dear Richard4444, Thank you for taking the time to comment on your stay with us last summer. We sincerely apologize that your visit at The Auberge was not up to your expectations. For guests with health concerns requiring assistance, we invite you to contact us directly prior to your visit so that we may ensure that you receive the attention that you may require i.e. getting assistance into and out of the building. To clarify the issue with the now defunct continental breakfast: we ceased serving it long before last summer, and had you booked back in January 2019 or prior to that with a booking that included the breakfast, you would have most certainly received a breakfast delivered to your door. If you booked after this date, there was no breakfast advertised on our website. In regards to the fire alarm in the early morning, it did result from the restaurant, and according to the hotel records, the Front Desk staff were escorting all the guests congregating in the lobby to the designated safe area, and then when the “all clear” was given, they were escorted back. The building’s security is issued at least 24 hours later and released to the hotel. Your safety would be the immediate priority to us, whereas the explanation (which we could not determine at the time since it was unavailable to us) is of secondary importance. And finally, your request for a porter needs to be ascertained when you arrive at the hotel and not when you leave. It is strongly recommended to book a porter in advance (i.e. upon check in) and not at the last minute, which means that it will be based on availability. Again, we apologize for any inconvenience you and your wife experienced during your stay.
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PRICE RANGE
$164 - $353 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
terminal city hotel, terminal city vancouver
FORMERLY KNOWN AS
The Hotel at Terminal City Club
LOCATION
CanadaBritish ColumbiaVancouverCentral / Downtown
NUMBER OF ROOMS
60
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Claim Your Listing Frequently Asked Questions about Auberge Vancouver Hotel
Which popular attractions are close to Auberge Vancouver Hotel?
Nearby attractions include Marine Building (0.1 miles), Bill Reid Gallery (0.3 miles), and FlyOver Canada (0.3 miles).
What are some of the property amenities at Auberge Vancouver Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness center.
Which room amenities are available at Auberge Vancouver Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Auberge Vancouver Hotel?
Guests can enjoy complimentary tea, free instant coffee, and a snack bar during their stay.
Is parking available at Auberge Vancouver Hotel?
Yes, paid public parking nearby, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Auberge Vancouver Hotel?
Conveniently located restaurants include Five Sails Restaurant, Miku, and Gotham Steakhouse & Cocktail Bar.
Are there opportunities to exercise at Auberge Vancouver Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Auberge Vancouver Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Vancouver.
Are any cleaning services offered at Auberge Vancouver Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Auberge Vancouver Hotel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Auberge Vancouver Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Arabic, and Turkish.