Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled in a prime location, the Fairmont Hotel Vancouver is a stone's throw from downtown attractions and the waterfront, earning high marks for walkability. While some guests commend the spacious, comfortable rooms, others are less impressed by the outdated decor and temperature issues. Although the atmosphere exudes elegance, the hotel's value proposition has been questioned, with concerns about the cost not aligning with the luxury expected.
Cleanliness generally meets expectations, but service experiences vary, ranging from warm and efficient to slow and inconsistent. Noise can be problematic for some, due to a combination of lively guests and urban clamor.
Location
Convenient
Atmosphere
Elegant
Rooms
Varied
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Mixed
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From the Rose scented soaps and lotions to the comfortable bed and nice staff members, our stay at Fairmont Hotel Vancouver was pleasant and memorable. Staff members took time to help us feel welcome and to give us great suggestions for food and a lovely walk along the bay. We ended up walking 2.5 miles out along the shoreline and then turning around to come back to Cardero's for dinner, which was perfect. (The walk could have been shorter or longer, depending on your fitness level.) The hotel's location made it easy to get around and to have a brief taste of Vancouver without having to hire another taxi to get us there.
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Date of stay: October 2024
Value
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Trip type: Traveled with friends
Room Tip:Â Beautiful old hotel; rooms will be smaller than you expect elsewhere, but they were quiet and had...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Hotel Vancouver, Guest Services / Front Office at Fairmont Hotel Vancouver
Responded Oct 11, 2024
Dear Chanelle1234, Thank you for your kind compliments and feedback on your recent stay with us. We are pleased to know you enjoyed our central location and friendly staff, and look forward to welcoming you back to the hotel in the near future! Kind regards, Mahmoud Hassan Director of Guest Experience and Loyalty
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Older properties need to be reviewed differently from any of the dozens of sleek towers that dot the downtown Vancouver scene. I have written about both so it is in that vein that I note this is a historical hotel that shares a lineage with Fairmont Hotel Macdonald, Fairmont Royal Hotel Toronto and Fairmont Banff Springs. They all have a mix of renovated and older rooms and the properties come with a patina of bumps and scratches that sometimes just feel like home.
Front end staff can make or break a hotel experience and in my case I was honoured to be served by Lorenzo. Our schedule was tight so I sent my niece up to her room first because she takes infinitely longer to prepare herself for a social outing then does her 73 year old uncle. You can tell a lot by how staff respond to problems and Lorenzo had the classic "your room was just taken by someone else" tragedy. As I watched him punching computer keys, I reminded him that my side of the counter was far easier than his. He made two phone calls with no answer so he offered the best he had, an upgrade to a king suite. I demurred for an instant but, of course! A classic example of taking a crummy situation and making sure that the customer walks away happy. Thank you Lorenzo!
The room had been recently renovated though for some reason the carpet seemed older. I do not have pets but this room had an enormous dog cushion sitting behind one of the lounge chairs and there was a bag of treats and a stainless steel water dish sitting on top. Nice touch for those that travel with their fur babies! I loved the rain shower and the bed was typical Fairmont. Just lay down and drift off to sleep.
There were two outstanding features that I very much appreciated and seldom see in hotel properties. The room fridge is well stocked with reasonable pricing and the built-in coffee/tea drawer had a tea kettle, a NESPRESSO coffee machine and, a plethora of teas and coffee pods from which to choose. The second surprise only came to light when my niece joined me on our second evening. With Chromecast on the televisions, she was able to download movies from her iPhone while we snacked on pepper chicken wings. It felt like we were in our family room back home.
This part of Vancouver has an abundance of fine dining establishments and shopping. Vancouver's famous Robson Street is just one block away. There are two excellent little coffee shops just around the corner from the main entrance so take advantage of either of them and sit for a short while and watch Vancouver rolling past your table. This hotel is enormous so don't be surprised if you feel as though you walk further in the hallways then you do outside! For those with mobility issues, ask to be near an elevator when you make your reservations. From one traveller to the next, enjoy your stay in this historical Fairmont property.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip:Â If you have mobility issues, ask to be near the elevators because the hallways can be very long.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Hotel Vancouver, Guest Services / Front Office at Fairmont Hotel Vancouver
Responded Oct 27, 2023
Dear baudley, Thank you very much for taking the time to share such a wonderful review of your recent visit. We strive to offer our guests exceptional experiences, and we are delighted to know that your visit was truly representative of this. From your experience with Lorenzo at check-in, to the amenities in your suite, we are pleased to hear that you and your niece felt at home. Please know that we will share your warm sentiments with Lorenzo and the rest of our team in recognition of their efforts during your time with us. We look forward to welcoming you both back soon for another memorable stay. Kind regards, Chaitanya Tuli Director of Guest Experience and Loyalty
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My wife and I booked the Fairmont Vancouver Downtown location last month to attend a conference in the city. The price was not the most economical but we have stayed there several times and love the location, the Staff, the food, and free parking ( not always ) if you are a Washington state resident. From the hotel, we walked the entire city from Gastown to Yaletown to Stanley Park. Their Concierge Team is incredibly helpful and have their hand on the pulse of the city. They recommended bakeries, restaurants, exhibits, concerts, etc. They even explained how to use the very easy transit system, metro and bus lines. The hotel rooms are squeaky clean with all the amenities you would expect from a world class hotel. And most important for us, it is a great value. Well worth the extra money to enjoy all they have to offer. We will be going back soon !!!
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Â Book early and often !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Hotel Vancouver, Guest Services / Front Office at Fairmont Hotel Vancouver
Responded 1 week ago
Dear Fasteddie350, Thank you for sharing your delightful experience at Fairmont Hotel Vancouver. We are thrilled to hear that you and your wife enjoyed your stay, especially our prime location and the exceptional service provided by our dedicated staff. It is wonderful to know that our Concierge Team was able to assist you in exploring the city and recommending various local attractions. We take pride in maintaining high cleanliness standards and ensuring that our guests have access to comprehensive amenities to enhance their stay. Your recognition of the value we offer, despite the pricing, is genuinely appreciated. We are glad that you found your visit to be worthwhile and look forward to welcoming you back soon. Kind regards, Mahmoud Hassan Director of Guest Experience and Loyalty
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Enormous amount of cost cutting at this hotel. For what is supposed to be a luxury hotel, there was no concierge service to help with the luggage when we came in late one night. Had to bring the luggage up by myself. Secondly, I thought I had reserved a 475 sq. ft room with 3 beds. This room actually turned out to be 325 sq. ft with a tiny bathroom. There was no place to put our bathroom supplies. Had to keep them in the bedroom. Thirdly there was no complimentary service such as a fruit plate with complimentary water/wine when we came into the room. No complimentary turn down service with chocolates in the evening. The morning buffet was a separate cost of $36 per person. Good selection but I don’t want to spend $120 every morning. For the price of the hotel (which runs into the 1000’s of dollars) the buffet should be included. Fourthly no cutlery, plates or blankets in the room. Instead there were stir sticks (how cheap is that). No complimentary accoutrements in the bathroom such as a shower hat etc. No complimentary slippers. There were some bathrobes and they did provide us with an extra small fridge so I could keep snacks for the children. The only positive thing I can say about this hotel is that it’s centrally located. Bottom line - all complimentary services have been discontinued.
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Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Hotel Vancouver, Guest Services / Front Office at Fairmont Hotel Vancouver
Responded Aug 12, 2024
Dear 1011_1012, Thank you for choosing to stay with us and for taking the time to share your feedback. We aim to provide exceptional experiences and are disappointed to hear that we did not meet your expectations on this stay. We are pleased to offer amenities including slippers and turndown water in the room, and are able to offer a mini-fridge upon request, we sincerely regret if this was not communicated to you clearly. Should you require any further assistance, please feel free to contact me directly at Mahmoud.Hassan@Fairmont.com. We hope to have the opportunity to welcome you back for a stay that meets your expectations. Kind regards, Mahmoud Hassan Director of Guest Experience and Loyalty
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Nice hotel although 5 min walk away homeless on streets doing crack etc have to watch out for needles but they didn’t bother us. Hotel is plush and pricey, found it an utter cheek when ordered a beer in the bar they gave us bar snacks x2 which we never asked for or ate and then was billed for them, which we found quite annoying even though only $6. Next was rooms which were nice but parents had a cracked sink. If you don’t put don’t disturb on cleaners are trying to get in room at 8am and queue outside to get in. Final gripe was they took $100 damage deposits each room yet never lifted them off cards when we left. I have now contacted them by message many times with a response and they done nothing, still showing pending a week later on both accounts. Now messaging and ignored.
So, probably better and cheaper hotels in and around Vancouver to use. Not that impressed for a plush big chain.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Hotel Vancouver, Guest Services / Front Office at Fairmont Hotel Vancouver
Responded Jul 25, 2024
Dear Venture177643, Thank you for taking the time to share your feedback. It is our priority to ensure each stay is exceptional, and we regret to hear we fell short this time. Please rest assured that your feedback is important and has been shared with management to help improve our services. Should you require any further assistance, please feel free to contact me at Mahmoud.Hassan@Fairmont.com. We hope to have the opportunity to welcome you back for a stay that meets your expectations. Kind regards, Mahmoud Hassan Director of Guest Experience and Loyalty
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I arrived at late evening but the lobby front desk was short staff and only one person handling the long line up. The hotel lobby is very small and before you enter the elevator, you will see Gucci store inside the building. Everything in the hotel is designed old fashioned and it is the signature of all Fairmont Hotels. The door of the room is very solid that you can barely hear it when someone knock at your door. The room is very quiet and carpet in the room feels very new and soft. The king size bed is comfortable and there are beverages and alcohol to purchase in the room. Their hair conditioner and body lotion is my favorite and if you want to take away their bottle of body lotion, they will charge you $75. Two pairs of new slippers are inside the closet. Room dining service is available at all times. Bathroom is clean and you won’t see any mold along the bathtub. The Afternoon tea is available at Notch8 at the lobby. It’s a busy restaurant and always make reservation if you planning to go there.
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Date of stay: July 2023Trip type: Traveled on business
Room Tip:Â The hotel do not provide shuttle to and from the airport. You need to call your own uber or taxi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was our first time staying at a Fairmont Hotel, we had heard wonderful things and thought it would be a very special stay (seeing as it cost >$500 per night). We had a wonderful experience at the bell desk when we dropped off our bags a day early due to taking an overnight stay on Vancouver Island before checking into the Fairmont. However, when we returned to check in on Sunday, the service was notably slow and disappointing and the rooms were dated and felt unclean.
Upon check-in, the lady at the front desk did not inform us that our bags would be sent up to our room or that there might be a delay with bag delivery. We went to our room and waited for over half an hour before calling guest services, who assured us they would prioritise our bags. Despite this, our bags did not arrive within 15 minutes, prompting us to go downstairs to collect them ourselves. When we arrived at reception, we were informed there was a delay, but we insisted on waiting for our bags, which were eventually found within 10 minutes, and we took them up to our room oursevles.
The condition of our room was below the expected standards for a hotel of this caliber, which was very disappointing. The carpet was old and stained, making us uncomfortable walking on it with bare feet or even socks. The bathtub was painted and peeling, the shower curtain had hairs from previous guests, and the bath drain was rusted. Additionally, the hand-held shower head could be positioned but wouldn't stay in place.
The fridge presented another inconvenience. It was filled with "automatic payment" drinks that were charged to the room as soon as they were removed from their spot. This left no space for personal items, such as the milk we had brought for tea, which we had to throw away after realising we couldn’t use the fridge for our own items.
In summary, while the initial experience at the bell desk was positive, the overall stay at the Fairmont Hotel Vancouver was marred by slow service, poor room conditions, and impractical amenities. This was not the level of service and comfort we expected from a Fairmont property.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Hotel Vancouver, Guest Services / Front Office at Fairmont Hotel Vancouver
Responded Aug 12, 2024
Dear U5118MSsarad, Thank you for taking the time to share your feedback with our team. We aim to deliver exceptional experiences to each one of our valued guests and are truly disappointed to learn that we fell short this time. Please know that your experience is not reflective of our hotel standard, and we have shared your frustrations with our Executive Team for further review. We sincerely appreciate your comments and hope to have the opportunity to welcome you back for visit that meets your expectations. Kind regards, Mahmoud Hassan Director of Guest Experience and Loyalty
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It was basically a junior suite and wonderful. Food was expensive but outstanding. Staff could not have been more helpful. This was my second stay here. Fairmont hotels are full of amenities as they seem to anticipate visitors needs. Nothing in my room needed attention - no hair dryer problem, no burnt out light bulb, no clogged drain in shower, etc.
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Date of stay: March 2025Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Hotel Vancouver, Guest Services / Front Office at Fairmont Hotel Vancouver
Responded 2 days ago
Dear ArizonaTraveler2, Thank you for your kind words regarding your recent stay. We are thrilled to hear that you enjoyed the spacious room and the quality of our dining options. It is wonderful to know our staff made a positive impact during your visit. We strive to provide exceptional service and amenities to ensure a comfortable experience for all our guests. We appreciate your comments and we look forward to welcoming you back in the future. Kind regards, Mahmoud Hassan Director of Guest Experience and Loyalty
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I was in a room directly across from the staff entrance to the floor. All I could hear was slamming doors and linen carts banging up against the door all day and all night. I ordered room service and the porter complained to me about how expensive the food was. The 2 comfort dogs were cute but completely dead in the eyes and clearly did not want to interact with guests- even with children. They really should be retired. Worst of all I forgot a bracelet and 3 rings on the nightstand (totally my fault) I called as soon as I realized ( the next day) but they said there was nothing found and I must have misplaced them. I know I did not misplace the because i only travel with one small carry on bag) and the cleaner took them. The bracelet was a memory bracelet with cremated ashes it in. I will not recommend this hotel at all
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Hotel Vancouver, Guest Services / Front Office at Fairmont Hotel Vancouver
Responded 4 weeks ago
Dear Rob and Jenn H, Thank you for taking the time to share your feedback regarding your recent stay. We strive to provide exceptional experiences for all our guests, and it is truly disappointing to hear that we fell short this time. Please rest assured that your comments are valued and have been shared with our management team for internal review. If there is anything I may assist with, please feel free to contact me directly at Mahmoud.Hassan@Fairmont.com to discuss your experience in further detail. We sincerely hope for the opportunity to welcome you back for a stay that meets your expectations. Kind regards, Mahmoud Hassan Director of Guest Experience and Loyalty
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairmont Hotel Vancouver, Guest Services / Front Office at Fairmont Hotel Vancouver
Responded Jul 25, 2024
Dear emrawding, Thank you for taking the time to share your experience. While we are pleased you enjoyed your overall stay, we are disappointed to hear about your experience with our culinary offerings. We sincerely value your feedback and will be sure to share your comments with our team to ensure we are able to accommodate all guest preferences and needs. We hope to have the opportunity to welcome you back to the hotel for a stay that meets your expectations. Kind regards, Mahmoud Hassan Director of Guest Experience and Loyalty
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There are more places to choose from in the Vancouver area.
PRICE RANGE
$207 - $382 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont vancouver, fairmont hotel vancouver, vancouver fairmont
LOCATION
CanadaBritish ColumbiaVancouverGranville Street / Robson Street / Central / Downtown
NUMBER OF ROOMS
556
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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