we stayed there for 3 nights and had a wonderful time ; this hotel is conveniently located , check in was smooth, good breakfast and courteous staff; also there was a free shuttle available near this hotel for Capilano suspension bridge.

The dark decor and lack of proper lighting in the hotel room made it feel like being in a tomb. The layout of the hotel was strange with elevator, then steps to the room. And the wait for the elevators was very long. Once, workmen with ladders took up the elevator for a good 15 minutes not allowing room for... More 

My husband and I stayed here for three nights at the end of August, on the final night at about 9 pm, my husband was trapped in the elevator for over an hour with 6 other people. The hotel did not have a technician on staff to correct the situation. The fire department was called and was able to open... More 

We stayed here for 5 nights, completed Rocky Mountaineer and then stayed here another night. Certainly a very good, well presented hotel. Accommodation, food and services are top rate. Good location handy to bus stops and not too far from waterfront. Not the best location if you are wanting to dine out however! Some fairly "average" looking dining places are... More 

Convenient location, but the room had a view of the drug market in the back alley (for two day). Otherwise, not a bad place to stay, and very friendly staff. High cost but comparable to other hotels downtown.

Stayed here for 7 nights. The staff was very helpful and very efficient for checking in and out. There's a booth at the hotel for selling coach tickets to Seattle downtown/outlet/etc. The hotel was one of the pick up / drop off places for the coach. There's about 10-15 min walk to Robson Street / Vancouver City Centre metro station.... More 

Room 403 has mice. We saw the mouse on Wednesday Sept 14th. When we called the front desk they did not act surprised at all. We were moved to a room on the seventh floor wth broken curtains and burned out light bulbs.

Stayed here for 5 nights. Hotel is in a great location for downtown and not too far from the waterfront either. Room was nice & spacious, bed huge & comfortable. Did not eat in the hotel but would definitely recommend.