This hotel could be great but it's single glazed windows are a huge problem because of the busy location across the road from St Paul's hospital. The sound of sirens were relentless through out the night and even on the 26th floor it was super loud. After 3 nights I was suffering from sleep deprivation. Even sleeping with noise cancelling headphones did little to damper the noise. This hotel needs triple glazed windows. One single piece of glass is simply like a huge hole in the wall. A real shame because the bed was super comfy, the staff great, and the room spacious and clean
We booked a studio suite for two nights before our cruise to Alaska and were delighted by the size and cleanliness of the room. The hotel is well located. We wanted to book a HopOn-HopOff Bus Tour and had questions about nearby restaurants and the staff were very helpful, patient and friendly. I would definitely stay here again and I recommend it to anyone who wants to visit Vancouver at an affordable price.
The hotel is old, rooms look very used. Curtains that did not close well, curtains had tears, stains on the carpet. If you asked the frontdesk tourist information they gave you a leaflet from the hop on hop off bus.All in all it is not the hotel where I ever will come back.
¡Congratulation! everything was gratefull, we hope come back next year in order to enjoy more amenities and know more Vancouver sites. The service in the restayrant was excellent and taste loves. Thank you so much.
Hotel in great location very central for all sights. On site cafe & restaurant a bonus. Rooms have a kitchen & lounge which is great in a expensive city. A little tired but the body of stay reflects that.
If you are looking for a room that is up to date, this is not it. Rooms & elevators can have an old smell to them to pair with the very outdated furniture, curtains, bedding, etc. Cleanliness was very questionable & rooms were super hot with notes on AC to not drop below 20 degrees. The staff was extremely polite but I'm not sure there is much more that can be done unless some upgrades are performed.
Every time I come to Vancouver I always stay at the Century Plaza. The location is spot on for what I & my family need, the staff are always friendly and super helpful. The room sizes are amazing for the price you pay for a room in the city... in fact, they are the biggest rooms I have ever stayed in.
The hotel was fine accept for the banging in the pipes or air conditioner. it scared us the first night we did not know what the sound was. The room size was great! It was clean and all amenities were in working order. we like getting the gift card for the coffee shop by not requesting housekeeping.
Spent a few nights here during the week. Vancouver hotels are super expensive during peak season and I was lucky to find this deal here. Location: It's located on a fairly main street and easily accessible to markets, restaurants, bars. Buses are easily accessible from here. Skytrain is about a 10 minute walk away but it was not a huge inconvenience. It's fairly easy to walk to other parts of downtown Vancouver from here, but keep in mind there are a few hills depending on where you walk. Service: Front desk service is generally friendly and there were no issues with daily housekeeping service. Room: We booked a king studio suite and it was on the 16th floor. Window was north-facing and view was TO DIE FOR, with a distant view of mountains beyond the skyscrapers. I had no problem with street noise. Size was one of the most generous I've seen in a big city. I will say that the room does not look up-to-date so some folks may be particular about age. The A/C worked well but it was a wall-mounted unit and it made a lot of clicking noises overnight so we had to run it on low, which still worked okay. The curtains had a few stains on them but I wasn't overly affected by this. Strong wifi. Amenities: The only amenity we used was the 5th floor guest room with laundry. They have two washers and two dryers that cost $1-2 per use. However during our trip, only one washer/dryer set (the larger one) worked, and I found out the hard way (after already pouring detergent) that the smaller one had a malfunctioning coin slot and my coins kept falling out the bottom slot. A lineup of guests waiting to use the washer started forming during the evening - thankfully I arrived first! There are about 3 elevators and there was only one day where one of them malfunctioned. All other times, the elevators worked great. So overall this was an okay stay. It's not the nicest hotel, it's showing its age, and the laundry room needs a lot of work. Considering how expensive Vancouver is, this hotel met our needs overall. I would rather not stay here again if price allows somewhere else, though.…
Good hotel, good position within walking distance to all sights. Very clean rooms & spacious, in need of better lighting. Staff have very basic knowledge of Vancouver, could do with more enthusiasm & could be more helpful to guests.