After staying in a half dozen of hotels in Vancouver post-covid, someone has to rank last and in my opinion with all things considered including the price tag, unfortunately Delta takes that spot. While the rooms have been renovated recently and look decent, they are called suites but they are not spacious overall, upgrades for loyalty program elites are nothing to write home about, and it was the only hotel which did not provide any breakfast at all. I could accept a property providing less if the price tag was low, but Delta was not even the cheapest property so it’s thumbs down for me. I booked the entry level room and received a modest one-category upgrade to a view room on the hotel’s top floor despite lots of other higher room types being available. Those other room types had a modest cash value differential so it’s not like expecting a presidential suite upgrade – they could have probably afforded to be a bit more generous given very low occupancy which many other hotels do at the moment. Our room had a view of nothing special – just buildings around. The room was renovated recently and was fairly nice, for example the absence of carpet outside of the bedroom was a positive and the bathroom had a stand-alone shower rather than a tub which I prefer. Unlike other reports I read before, I found the room to be clean and nothing to complain about, the TV had Netflix which was a plus, and there was a convenient mini-fridge in the living room. Toiletries were awful with the soaps that have three holes in the middle on the entire length of the soap and invariably fall apart after using them only a few times per day, and there were no extra amenities for example no bathrobe, no mouthwash, etc. They did not even have a ‘do not disturb’ sign to hang on the door – covid cutbacks taken too far. Delta advertise themselves as having a nice restaurant, however it does not help that they closed it during covid, unlike other hotels in the city which kept it open (at least for room service). Consequently they did not offer breakfast, not even a boxed breakfast like we received at Hyatt Regency and Westin Grand, and the alternative was simply to be forced to pick the welcome points as Marriott elite guest. Let’s just say that for a long stay it would be quite modest compensation. Also I would note that this property used to have a lounge but they closed it in 2018 to replace it with two bedrooms which is possibly a sign that they were on the lookout for what to cut, even before covid. Wifi worked great during our stay with speeds over 125 Mbps and was the best of all hotels we stayed at in Vancouver recently. All in all while nothing was unacceptably bad at Delta, I cannot recommend this property. At first glance given that the hardware is fine and all rooms are suites, for people without elite status at any chain who want to book a suite, the subpar room upgrades and the (temporary) absence of breakfast benefit would not be an issue so such guests might find Delta to be a good fit. However even for those people, Westin Grand (which is less than a 10-minute walk away) is also a hotel where almost all rooms are suites, the rooms are more spacious, the hotel generally speaking is more luxurious, and it is in a similar price range. And if we compare with other hotel chains, Fairmont Hotel Vancouver is far more luxurious than Delta, does not upgrade to suites but the corner room upgrades result in a room as big as Delta’s suites and the price range is similar. I find no compelling reason to return to Delta in the near future so I will avoid it.…
I booked this hotel with very high expectations. Upon arrival we encountered a not very pleasant check in agent. I felt accosted by his personality in a sense that his tone was directed at me as to why I was staying here. I am young yes, but a young professional and shouldn't be treated any differently because of this. The rooms were nice - I did really enjoy it the TV's and beds were comfortable. Around 6am we started to hear loud bangs outside from trucks. I'm just not sure if I would stay here again or recommend it.
The staff was wonderful. Our room was very clean, with everything to make our stay relaxing, and user friendly. I have no hesitation in recommending this hotel. The location is perfect, close to everything. S Gilkes
Had an excellent, yet short one night stay with a friend to celebrate her birthday. Though we weren’t in the hotel much our room was spotless and they had left a nice note and some treats for the birthday girl. We were on the 17th floor and had an incredible view of the water and the city to the east. Beds were super comfy. Check in and out were super easy, and the staff friendly. A great place to stay in Vancouver as it’s SO close to so many great cafes, bars, restaurants, shopping and attractions. Steps from transit too made it incredibly easy to get around. Can’t wait to go back!!
I visited again downtown Vancouver and I decided for the first time stayed @Delta normally I used Bonvoy and choose other chain of hotel but always Marriott. This property sucks at customer service. Locals are visiting and hotels are struggling yet a 1hr late check out OMG you need to beg for it. Normally as Marriott member You get some recognized for loyalty. Never staying at Delta properties. Silver status was like nothing and I needed to pay 50cad for 2pm late check out. ON A SUNDAY like the whole city is busy c'mon Your property was empty YET my room was on 12 floor. Instead of giving the best for great reviews. Don't let me start with coffee machine in the room like play tea set. Tiny and bad quality. Terrible.