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Fairmont Waterfront

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900 Canada Place Way, Vancouver, British Columbia V6C 3L5 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1178)
360
Panoramas (61)
Room & Suite (948)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Waterfront
Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 89 hotels in Vancouver
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
The Fairmont Waterfront luxury hotel showcases the best of Vancouver. Conveniently situated beside the Canada Place Cruise Ship Terminal and adjacent to the Vancouver Convention Centre, this luxury Vancouver hotel has a central harbour location, ideal for any stay. Guests can enjoy shopping, trendy restaurants, art galleries, Gastown, Chinatown and famous Stanley Park all within steps of our doors. This Four Diamond urban retreat is world renowned for its warm and welcoming service and truly showcases the best of Vancouver. The 489 rooms are spacious, elegantly appointed with distinctive amenities and showcase spectacular city, mountain and harbour views through floor-to-ceiling windows. The Fairmont Gold floor is an exclusive hotel within a hotel, featuring complimentary breakfast and evening canapes, personal concierge service and an exclusive lounge and terrace with harbour-views. Visit the on-site restaurant ARC. The culinary team embraces fresh, local and sustainable ingredients complemented by hotel-grown herbs from the 2,100 square foot rooftop garden and honey from the on-site honeybee colony. Expect simple, flavor focused cuisine, cooked with flawless execution appealing to discerning or emerging palates.
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Full view
Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Hiking
Children Activities (Kid / Family Friendly)
Valet parking
Paid internet
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Outdoor dining area
Skiing
Patio
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, French

Location

Full view
100Great for walkers
Grade: 100 out of 100
254Restaurantswithin 0.3 miles
45Attractionswithin 0.3 miles
4,138Reviews36Q+A100Room tips
Traveler rating
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  • 46
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Popular mentions
Worldwide Travel wrote a review Nov 14
Bangkok, Thailand2,575 contributions312 helpful votes
+1
We stayed at Fairmont Waterfront and generally had a good stay but some points need improvement and in this price range, given the quality of the competition within Accor and also with other hotel chains, it makes me unsure about the value proposition. I would consider returning for short stays but I am not sure I would recommend it for longer stays where I value having extra space and modern hardware, despite the excellent service we received. I booked the entry level room and as Accor Diamond I received a 2-category upgrade to a Deluxe Partial Harbour View room which was in the corner of the building. I guess this is more generous than the standard one-category upgrade but the dollar value was modest and the issue is that it can appear stingy relative to other hotels in Vancouver such as JW Marriott which upgrades elite guests liberally to suites. The bathroom was large and very bright due to the window which occupied a big portion of the wall. The bathroom was far bigger than the cramped bathroom in Fairmont Hotel Vancouver (FHV) where we stayed a couple of weeks earlier but overall the quality of the finishes at Fairmont Waterfront left to be desired. Some parts of the bathroom were renovated but the shower was in a bathtub and the bathtub was very worn out. The heating unit on the wall was also stained and parts of the wall above it were peeling off. Le Labo toiletries were in large 90ml bottles rather than small bottles which is great, and also with my name printed on them like what some of the highest quality Fairmonts of the world do for example Istanbul and Québec City, among others. By contrast, FHV only had the small bottles and no name printed. The bedroom was also very bright with large windows on two walls which was a benefit of having a corner room and it made the room feel more impressive than the one at FHV. As per the name of the room type, there were views of the harbor but only from one window and we had to look on the side; there were no water views from the bed itself. Electrical power was only on one side of the bed which is a minor issue that should be remedied for a modern luxury hotel. Breakfast was available either in the restaurant or brought to the room in a bag which is inferior to the traditional room service roll-away tray we had at FHV. The quality of the breakfast menu was competitive relative to other hotels in the city but the free Diamond breakfast and the Virtuoso breakfast benefit were limited to one item only, unlike at JW Marriott where guests can order whatever they want. The breakfast timing was wonderful however because we were allowed to order until 2pm which is a great way for Fairmont Waterfront to differentiate themselves. I was not particularly disturbed by the breakfast boxes but for dinner, the in-room dining boxes left the food presentation to be desired. For example one fish dish was a very small portion and looked naked and lost in the big box, and was not cheap by any means. Staff gave us the Accor welcome drink vouchers proactively at check-in and I was impressed by the quality of the wine list at the bar which made those vouchers more valuable than at the vast majority of Accor hotels. They also poured 9 oz glasses rather than 6 oz glasses so they were generous - a couple of wine glasses could easily be worth over 50 CAD based on some of the list prices. During our stay the service was great, and in fact it was one of the few Fairmonts in recent memory which did not bungle the redemption of LifeExperiences certificates and also they did it one day before departure unlike some hotels which refuse to handle it in advance, only to spin their wheels at the last minute and end up delaying my departure. Wifi worked without interruptions but it was slow with speeds of less than 2 Mbps. This is highly questionable for a luxury hotel particularly when occupancy was not even high, considering the price range of Fairmont Waterfront. There is no reason they should not be able to offer the same speeds (or better) as FHV. Overall the stay had some strong points and some weaknesses, that said since I value suite upgrades I thought JW Marriott was a better choice. For stays where I don’t mind not having a suite then Fairmont Waterfront can be a good option but they need to bring their rooms up to a better standard and they need to upgrade their wifi to justify the price point in my opinion. Bottom line this hotel is mostly valuable for short stays due to the excellent welcome drinks, the 100 USD food credit (depending on booking channel), and the Diamond breakfast on weekends, but for longer stays during weekdays this hotel is possibly not an ideal fit for me.
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Date of stay: November 2020
Rooms
Location
Service
1 Helpful vote
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Response from Fairmont Waterfront, General Manager at Fairmont Waterfront
Responded yesterday
Thank you for sharing a detailed review of your recent stay at Fairmont Waterfront. We do appreciate hearing from our guests; and carefully review every guest feedback - both positive and constructive. This provides our teams with key learning opportunities to enhance our overall guest experience. We are incredibly thankful to you and all the loyal guests who have supported us in reopening the hotel after more than four months of closure. We look forward to welcoming you back in the near future. Sincerely, Ken Flores General Manager
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Allan P wrote a review Nov 3
4 contributions1 helpful vote
A short family trip to Vancouver, we were met by a very welcoming staff all throughout this great hotel. We chose a harbour view room, which we highly recommend. The entire property was sparkling clean, and staff were respective of distancing and all health protocols. The gym was an added element that helped to make our stay relaxing and enjoyable. Thank you to the entire team for giving us a great get-away!
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Date of stay: October 2020
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Response from Fairmont Waterfront, General Manager at Fairmont Waterfront
Responded yesterday
Dear AllanP1205, Thank you for taking the time to share your review. It's wonderful to hear that you thoroughly enjoyed your family getaway at Fairmont Waterfront. Thank you for your high praises for our staff and positive feedback regarding the health and safety measures we have put in place to protect our guests and teams from COVID 19. Your very kind words are inspiring. We look forward to your next visit! All the best, Ken Flores General Manager
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Peter F wrote a review Oct 2020
Ottawa, Canada356 contributions82 helpful votes
Spent a 3 day getaway to Vancouver from Central Canada, Ottawa. The Hotel is within easy walking distance from the Subway Train from the Airport, a great location directly on the Harbor next to the Convention Center and Cruise Terminal. Easy walking to the shops, museums and retail stores of downtown Vancouver. The hotel is slightly tired and probably could do with a makeover, rooms, hallways, bathrooms somewhat dated, everything is very clean and service was friendly and attentive.. the view is something else.. the bustling harbor of Vancouver.. the 50 ft outdoor heated Pool has a beautiful view looking off to the mountains, Fitness Room and lockers, showers, change rooms are connected to the Pool. On the downside, The room has no USB ports anywhere for charging Cell phones etc.. also the desk in the room lacks additional power outlets to plug in your laptop or whatever your working on at the desk, I unplugged the desk light so that I could plug in my laptop? .. the Ice machine on the 18th floor was not working, I called the front desk, they said they would make note of it and told me to go to the ice machine on the 17th floor or 19th floor? Food & Drinks at the Arc Restaurant Lounge on the Lobby level are pricey, Breakfast, Eggs Benny & Coffee was $35 with tip, after dinner time snack of French Onion Soup & 2 double Caesars $55.. No Valet parking is available & the parking in the public parking lot paid directly to the public garage is $46 for the night. The Coffee machine in the room, was lacking in Coffee creamers? Overall, I would say great view's, nice downtown location, adjacent to the Cruise Terminal & Convention Center, a beautiful Pool but slightly dated rooms & hallways, the the usual pricey food, drinks and parking, but hey your travelling !! So Buck Up ??
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Date of stay: October 2020
Value
Rooms
Service
Trip type: Traveled on business
Room Tip: Higher floor Harbor View rooms
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2 Helpful votes
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Response from Fairmont Waterfront, General Manager at Fairmont Waterfront
Responded 3 weeks ago
Thank you so much for sharing a detailed review of your recent stay. I am sorry that a number of issues detracted from what seems like an overall enjoyable Vancouver stay. The spirit of your feedback is very much appreciated. I will make sure to review your experiences with my team, and ensure that the positive aspects are celebrated, and constructive feedback are looked into, and addressed accordingly. We sincerely hope to welcome you back in the future. All the best, Ken Flores General Manager
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Warren L wrote a review Oct 2020
Ottawa, Canada253 contributions118 helpful votes
Positives: Location is great, close to harbour, downtown and skytrain. Front desk staff was friendly and helpful. Restaurant had good food and friendly staff. BUT the main negative was the thin walls. I could hear my neighbours on both sides. They weren’t yelling or had their TVs blaring; they were just talking yet I could hear every word. I would expect a Fairmont would have better sound insulation
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Date of stay: September 2020Trip type: Traveled solo
1 Helpful vote
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Response from Fairmont Waterfront, General Manager at Fairmont Waterfront
Responded 4 weeks ago
Dear WarrenL677, I am very sorry to read that your stay was not perfect. I very much appreciate your feedback and will make sure this is carefully looked into. All the best in your future travels. I hope to welcome you back! Sincerely, Ken Flores General Manager
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bengold90 wrote a review Oct 2020
422 contributions75 helpful votes
We spent 2 nights at the Fairmont Waterfront in late September and we had a fantastic time. The staff was very professional, welcoming, and made us feel like home. The rooms are a bit old, but with an amazing view of the harbor and spacious enough too. If you can, try to book a room with a harbor view, on the higher floors as you will be able to enjoy a scenic view from downtown. It is a bit expensive in general (as most hotels in Waterfront) but the location is well worth it. ABC restaurant in the lobby offers a great breakfast and menu for drinks and dinner as well. Would recommend and likely go back next time I am in town.
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Date of stay: September 2020
Location
Service
Sleep Quality
Room Tip: higher floor, harbor view
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1 Helpful vote
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Response from Fairmont Waterfront, General Manager at Fairmont Waterfront
Responded 4 weeks ago
Dear bengold90, Thank you for your detailed feedback, especially the accolades for our staff! I will make sure to share your wonderful comments with all of them. We hope to welcome you back soon! All the best, Ken Flores General Manager
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PRICE RANGE
$243 - $666 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont waterfront hotel vancouver, fairmont hotel waterfront, fairmont hotel vancouver, fairmont vancouver, vancouver fairmont, fairmont waterfront vancouver
LOCATION
CanadaBritish ColumbiaVancouverCentral / Downtown
NUMBER OF ROOMS
489
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Frequently Asked Questions about Fairmont Waterfront
Which popular attractions are close to Fairmont Waterfront?
Nearby attractions include Marine Building (0.2 miles), FlyOver Canada (0.2 miles), and Vancouver Downtown (0.3 miles).
What are some of the property amenities at Fairmont Waterfront?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Waterfront?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont Waterfront?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Waterfront?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Fairmont Waterfront?
Conveniently located restaurants include Five Sails Restaurant, Miku, and Momo Sushi.
Are there opportunities to exercise at Fairmont Waterfront?
Yes, guests have access to a pool and a fitness center during their stay.
Is Fairmont Waterfront located near the city center?
Yes, it is 0.5 miles away from the center of Vancouver.
Are any cleaning services offered at Fairmont Waterfront?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Waterfront?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Waterfront offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.