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The Sutton Place Hotel Vancouver

Traveler (840)
Room & Suite (343)
Videos (1)
Certificate of Excellence

About

#39 of 92 hotels in Vancouver
Location
Cleanliness
Service
Value
Certificate of Excellence
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea.
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Property amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room service
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Hotel links
Visit hotel website
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Location

Full view
Contact
845 Burrard St, Vancouver, British Columbia V6Z 2K6 Canada
Getting there
Vancouver Intl Airport7 mi
Nanaimo Airport37 mi
Vancouver City CentreVancouver Sky Train5 min
BurrardVancouver Sky Train6 min
Neighborhood
Robson Street
Robson Street is a shopper's paradise. Whether a window shopper or a serious trendsetter, a fashionista or a dabbler, the crowd of independent boutiques, quirky one-off shops, and well-known luxury brands on Robson Street have something to cater for every itch in your wallet. As a result, it draws a diverse crowd, and the people-watching along this famous walking thoroughfare is a primary attraction. In between the clothing shops both high-street and budget-friendly are a number of cafes to lay down your load, as well as numerous specialty stores ranging in their wares from music, to art, to city souvenirs. Known as "Vancouver's Runway," if a new trend is on the rise, you'd spot it here first.
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3,580Reviews
40Q+A
100Room tips
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Popular mentions
Stayed for 3 nights. Location is right in the middle of downtown. All attraction can be visited on food. The Hotel as such has seen better times indeed and needs to be refurnished in all areas (last renovation probably 20 yrs+ ago). The gym and the pool are a joke. Also rooms are a bit noisy because of thin walls and main traffic streets next to the hotel.
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Hotel's Favorite
we selected a twin room suite You need to take one on the high floors to avoid the noise from the a/c plant above the pool. in room was excellent. not to be faulted at all The fittings in the suite were first class Huge fridge and freezer Excellent bath room If you are an internet anorak........... It was a little slow and depended where you sat in the rooms for a great signal The view from the room gave you the opportunity to follow the comings and goings of the city's fire department. The staff were really really helpful and so friendly nothing was too much and they suggested restaurants, tours, had maps and directions to help out. Situated really in the best part of town Well worth the stay
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Response from SPHGM, General Manager at The Sutton Place Hotel Vancouver
Responded 4 weeks ago
Dear Guest, Thank you for your review, we are so pleased that you enjoyed your time with us. We have shared your compliments with our associates who are committed to service excellence. We hope you choose to stay with us again whenever your travel needs bring you back to Vancouver.
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Had two nights at the hotel but to be honest I expected more from them. We arrived from the Cruise terminal at 8.45am but were told in no uncertain terms that our room would not be available until 3pm. After a very early morning it was not the response we wanted but no effort was made to say they woukd pull out the stops to welcome us earlier. Generally apart from the bell boys who were friendly and helpful the front desk and Concierge were too busy to give any time to guests. I ordered tea for 5 from room service and had to wait 30 minutes plus before service. I was not impressed with breakfast in the restaurant or the coffee and for a prestige hotel much more could be done to lift service levels. Our room was quite nice albeit looking out on a building at the rear but it did have most facilities. It is a well located hotel close to the main shops and good restaurants and not too far from the waterfront. Overall acceptable but disappointing at the same time.
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I stayed in this hotel 28 years ago when the hotel belonged to the Meridien chain and has not changed too much. The location is perfect but the facilities are old and the rooms need urgently a renovation. Basically is a very good hotel in the perfect location But after many years working it is time to renovate it and to reborn it.
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my husband and I frequently stay at the SP in Vancouver. We are always extremely satisfied. The rooms are very nice & all of the staff are amazing, always going above and beyond. Three names that stand out for us consistently are Jenn Jee at the front desk, Mark at the hotel entrance and last but not least Isaac who is a manager in the Boulevard Kitchen & Oyster Bar Restaurant ~ friendly, professional and efficient is what comes to mind to describe these 3 lovely people. Hotel location is perfect ~ close to great shopping, theatre, restaurants & much more. I would highly recommend this hotel to compliment your stay in Vancouver.
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PRICE RANGE
$246 - $531 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sutton place vancouver, vancouver sutton place hotel
LOCATION
CanadaBritish ColumbiaVancouverWest End / Robson Street / Central
NUMBER OF ROOMS
397
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