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845 Burrard St, Vancouver, British Columbia V6Z 2K6 Canada
Lowest prices for your stay
Hotel direct offer!Staycation Package | includes $200 in perks
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$140
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Free cancellation until 10/08/22
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Traveler (987)
Room & Suite (440)
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 02/17/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/17/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#48 of 86 hotels in Vancouver
Location
4.8
Cleanliness
4.5
Service
4.5
Value
4.1
2022 Travelers' Choice Best of the Best
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid private parking on-site
Parking garage
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, French
Hotel links
Special Offer:Staycation Package | includes $200 in perks

Location

Full view
100Great for walkers
Grade: 100 out of 100
289Restaurantswithin 0.3 miles
51Attractionswithin 0.3 miles
3949Reviews47Q+A100Room tips
Traveler rating
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  • 93
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Popular mentions
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Most Recent
trevor b wrote a review Yesterday
2 contributions
My wife & recently celebrated our 25th. Anniversary at this resort & were truly excited to spend a couple of days in downtown Vancouver on Sept 13th; 2022. There "Staycation" package looked ideal to us for a '4 DIAMOND RESORT HOTEL'. Unfortunately our King Suite let us down. From the red wine wall stains to the incredible dust factors around the bed area.. not in keeping with this resorts so called reputation. We were moved to another suite.. much better. This is where the story gets interesting. I filled in not one, but two forms "How was your stay with us".. not one reply!! I left a VM message with the hotel manager & requested a call back.. again, nothing. What was the purpose of my call, just to let her know how we felt and that they should take some action re their house keeping manager - not for us to seek compensation! So I ask myself.. why fill in a feed back request or decide that a call back was not necessary, so disappointing for a 4 Diamond rated hotel. Friends ask "how was your stay there?" Both the lounge bar & Boulevard Cafe (we dined) were great to be honest. In conclusion.. would we return there, probably not. There objective is to (or should be) to have you back again, right, they failed miserably. Trevor Barnett, Delta BC
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joelle E wrote a review Aug 2022
Deerfield Beach, Florida36 contributions2 helpful votes
+1
Hotel's Favorite
We were a little nervous as we had never been to Vancouver and not knowing the area … I can’t say enough nice things about the Sutton place hotel… from the moment we got here when they took our bags to the desk staff and restaurant everything was amazing!! An upscale vibe, with a casual feel….Burrard St has really amazing shopping and restaurants The room was gorgeous and immaculate and the city view was fantastic! The hotel is within walking distance of everything and is even a stop in the hop on hop off tour which was really convenient. We really loved this hotel and city and will be back !
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Date of stay: August 2022Trip type: Traveled with friends
Room Tip: Hotel features, a restaurant , bar and a little store for essentials which is very convenient.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GM Sutton Place Vancouver, General Manager at The Sutton Place Hotel Vancouver
Responded 4 weeks ago
Thank you for choosing to stay at The Sutton Place Hotel and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lady Traveller P wrote a review Sep 25
Wellington, United Kingdom170 contributions68 helpful votes
I do like to give fair reviews of every place I visit. However the Receptionist who was booking myself and my daughter in to this hotel really skewed my opinion of this place. We arrived in Vancouver after a wonderful trip on the Rocky Mountaineer. This hotel was part of a package booked with Rocky Mountaineer. As we approached the person he was smiling with a fake smile and welcomed us to the Hotel. I said we were checking in and gave our details. At the end he said could you please give me your credit card so we can hold it for charges. I said to him no as it would be against my terms and conditions to give anyone my card to hold. I pointed out that we had paid cash at every other hotel and none of them had asked for a credit card to hold. He stated that he would not book us in unless we gave it to him. I asked him why they were the only hotel who asked us to do this. He stated it was their Hotel Policy. I pointed out it was illegal. I asked to see the Manager. He went off and returned with another Male. This one was equally insistent that I had to give them my credit card. Or I could give them $ 300 canadian deposit. After a lot of discussion he agreed that they would swipe my debit card rather than hold my credit card. This left me so determined not to give this hotel any off my hard earned cash. Let me tell you about the rest of the place out of fairness. The rooms were very clean, with comfortable beds, good quality pillows and bedding. The shower was a good size and clean. We did not use any other facility. When we went to check out of the place we were greeted by a lovely lady who hoped we had enjoyed our stay. I explained to her about the incident with the rude man the day before. She was incredibly apologetic. I told her it was not for her to apologise for his rude behaviour. Would I stay here again definitely not, even though it was a comfortable clean place. I am choosy where I stay. Treating customers with respect and giving good customer service is what I look for. We received this in every Fairmont hotel we stayed in. However that was not our experience at the Sutton Park hotel. Therefore I cannot recommend it to people. Which is a shame really. The two stars of this review are fir the comfortable room and the lovely apologetic Female Receptionist. The lack of the other 3 stars is due to the fact that first impressions count. That is my memory of this place.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dmaccallum63 wrote a review Sep 23
London, United Kingdom565 contributions143 helpful votes
What is it with these hotels putting two queen beds and two long end of bed foot stools in an otherwise good sized room? We stayed here 3 nights and enjoyed the stay but needed a couple of comfy chairs and one double bed in our room! Apart from that, facilities were good and there are loads of eating places nearby including the Little cafe on Robson that’s good for breakfast . We were in room 808 on the back of the hotel so has good sunset views but would have preferred more seating in the room
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Little cafe on Robson good for breakfast and really good IGA and liquor stores only 100 metres...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Craig E wrote a review Sep 22
Manchester, United Kingdom1734 contributions224 helpful votes
Great for location, very central. Stayed on the 18th floor and so had great views down the main high st. Very very dusty. Room was in a need of a deep clean and dust. Room was also dated and in need of modernisation. Never a 5 star hotel in my opinion.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Octavio Diaz wrote a review Sep 19
Mexico City, Mexico5 contributions1 helpful vote
Room and location are fine. Their dining facilities are very limited. Couldn´t get a table a couple of times. Fortunately there are good options outside the hotel. Room service also limited. Stops at 10:00 pm but in one ocassion we couldn get service after 9:30 pm. You have to call one day in advance for housekeeping. The shower drain was clogged and we almost had an overflow of water.
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Date of stay: September 2022
Rooms
Cleanliness
Service
Room Tip: Identify dinning options outside the hotel. Make sure to call hosekeeping in advance if you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Anne T wrote a review Sep 18
Cork, Cork, Ireland400 contributions123 helpful votes
This Hotel is very well located for everything. Very pleasant staff who can’t do enough to make your stay memorable. Very nice room on 15th floor the only negatives being the very uncomfortable pillows and the stained carpet. Would stay again if in Vancouver.
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mick O wrote a review Sep 15
London, United Kingdom211 contributions73 helpful votes
Wouldn't hesitate to use this hotel again, but just a couple of minor things that could be better. Higher floor rooms get a great view, but are quite old-fashioned in terms of furniture and decor. All rooms have no information in them at all about the hotel or environment. Comfortable, everything works, the staff are really helpful (reception, concierge and bell).
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Date of stay: September 2022
Location
Service
Sleep Quality
Room Tip: High rooms for better look-out (also aircon appeared less noisy than lower rooms)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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stephanie p wrote a review Sep 14
Seattle, Washington77 contributions108 helpful votes
This is a solidly built charming old building that is in desperate need of a renovation. The good- excellent location, very quiet room (18th floor) with fluffy clean towels and comfortable bed and bedding. They’ve clearly updated the carpet. Staff was very friendly and accommodating. The bad- all the wallpaper is stained and peeling, the bedding is old and peeling, the grout and caulk in the tub and attaching the sink to the counter is molded, drapery and shower curtain are stained, shower curtain liner sits in the floor of the tub by about 4” (wrong size), furniture is really in bad shape. Paint is chipped and dirty. Elevators need to be spiffed up. Clearly, this hotel is meant to be elegant, and should be. Tons of potential, just needs a ton of TLC.
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Date of stay: September 2022Trip type: Traveled on business
Room Tip: If you need a quiet room, just ask.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LondonJames2050 wrote a review Sep 13
LondonJames2050278 contributions94 helpful votes
Good location and comfortable bed. Room last decorated in the 80’s. Seems to attract money shame it’s not reinvested. Restaurant looked expensive as there was no menu outside. Had great breakfast reasonably priced elsewhere. No information in the room about anything or anywhere about trips. Asked for some more creamer which were dumped in the room and they didn’t bother to refresh the tray. Room was not serviced, we stayed 4 nights. Wouldn’t stay again.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$167 - $284 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sutton place vancouver, vancouver sutton place hotel
LOCATION
CanadaBritish ColumbiaVancouverWest End / Robson Street / Central
NUMBER OF ROOMS
397
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Frequently Asked Questions about The Sutton Place Hotel Vancouver
Which popular attractions are close to The Sutton Place Hotel Vancouver?
Nearby attractions include Bill Reid Gallery (0.2 miles), Orpheum Theatre (0.2 miles), and Vancouver Downtown (0.3 miles).
What are some of the property amenities at The Sutton Place Hotel Vancouver?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Sutton Place Hotel Vancouver?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Sutton Place Hotel Vancouver?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Sutton Place Hotel Vancouver?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Sutton Place Hotel Vancouver?
Conveniently located restaurants include Black + Blue, Bacchus Restaurant & Lounge, and Italian Kitchen.
Are there opportunities to exercise at The Sutton Place Hotel Vancouver?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is The Sutton Place Hotel Vancouver located near the city center?
Yes, it is 0.3 miles away from the center of Vancouver.
Are any cleaning services offered at The Sutton Place Hotel Vancouver?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Sutton Place Hotel Vancouver?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Sutton Place Hotel Vancouver offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.