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Sutton Place Hotel Vancouver

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Sutton Place Hotel Vancouver
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2,596 Reviews from our TripAdvisor Community

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Showing 2,489: English reviews
Sydney, Australia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Central location, good block out blinds to help adjusting to a new time zone. Well equipped gym and pool area, lovely changing area. Friendly staff, enjoyed our time there and would happily return again.

Helpful?
Thank Jenny M
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel is very classy, the bed was one of the nicest I've ever slept in in any hotel and the pool with jacuzzi and ping pong tables are a nice extra. The staff were very friendly and overall I'd recommend the hotel. The negatives, for me, are that the windows don't seem to be double glazed so the traffic... More 

Helpful?
Thank Sinéad N
Auburn, Wa
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Stayed here twice in last couple of month. Decor is outdated but rooms are clean. Hotel is located very near Robson street shopping area. I would stay here again. Great location. Hotel has a/c and refrigerator.

Helpful?
Thank LovesVancouver
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for staying at The Sutton Place Hotel, we are pleased that you enjoyed your stay. We look forward to welcoming you back soon. More 

Cork, Ireland
1 review
5 of 5 stars Reviewed 3 days ago NEW

I recently stayed at the Sutton Place Hotel and was very impressed with the standard of this hotel, it's location was perfect, the hotel itself was elegant and beautifully furnished. The staff were extremely courteous and helpful and went out of their way to be helpful. I will definitely use this hotel again.

Helpful?
Thank dcm713
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, We are so pleased to learn that you had a great experience at The Sutton Place Hotel. It gives me great pleasure to share your compliments with our associates. We look forward to welcoming you back soon. More 

Manila, Philippines
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is very classic, french style. Front desk personnel are very hospitable and accomodating. Location is very nice, very near to shopping centers and restaurants. Room is big and clean. Wifi is fast and free. Breakfast has little variety but taste good

Helpful?
Thank jongmd1973
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for sharing this positive review. We are glad to learn that you enjoyed your stay and thank you for your compliments for our associates at the Front Desk. We look forward to welcoming you back soon. More 

Calgary, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here for 4 nights and were very mislead by the reviews. For a 4.5 star hotel we really expected a lot and it was kind of a let down. The hotel is based on the old world charm and maybe that's why people find worn furniture, old washrooms and dirty walls acceptable but for what they charge you'd... More 

Helpful?
Thank coffeenut88
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for choosing The Sutton Place Hotel and we are glad that you enjoyed our location. We are very sorry to hear that your expectations were not fully met. We strive to preserve the European charm of the hotel with continuous upgrades and enhancements. We have been refurbishing our guestrooms and hotel facilities for both towers in... More 

Phoenix, Arizona
1 review
3 of 5 stars Reviewed 1 week ago

1. Our room never got serviced/cleaned even after calling to the front desk 3 times! 2. The rooms need a power source/outlets near the beds to charge phones, laptops etc. 3. The pool closes way too early at 9:45pm! 4. Free WiFi only in the lobby otherwise must pay a daily fee. 5. Parking very expensive 39.50 per night both... More 

Helpful?
Thank jch1006
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for your review. Please accept our apologies for the shortcomings and inconvenience you experienced during your recent trip. Your constructive feedback have been reviewed with our managers. For future consideration please visit our website as we offer several room packages including complimentary wifi, parking or other hotel benefits. We value your business and look forward to... More 

Charleston, South Carolina
Level Contributor
204 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stayed at the Sutton Place and, while the service was decent and the rooms were clean, I was not impressed. To begin, I was arriving on from a cross country flight and naturally expected to get into my room when I arrived at 7PM on a Saturday night. When we arrived and were told the rooms were not... More 

Helpful?
Thank michaell1232014
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for your review, please accept our apology for the delay in getting your room ready. We hope you can contact us if you have the opportunity to stay with us again so we can make every effort to ensure you have a better experience. More 

Durham
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We travelled as a couple on a 3 city visit to Canada, starting in Calgary and finishing in Toronto. This was the best hotel of the 3, location was perfect with a 15 mins walk to Canada Place. Plenty of restaurants to choose from if you want to get out of the hotel for meals. Happy hour was a pleasant... More 

Helpful?
Thank boza
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, We are pleased to learn that you enjoyed your stay and the location. For your future stays, you may want to consider our value-added room packages that include complimentary WiFi, Parking or other hotel benefits. We thank you for your business and look forward to welcoming you back soon. More 

Toronto, Canada
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Location is wonderful, rooms are nice, bed is very comfortable. However, at this price range - Bathrooms need an update - Wifi needs major improvements (states that 5 devices can sign on simultaneously, but only allowed only one at a time, and boots off constantly) - Front desk staff should be much friendlier (concierge, bell staff and restaurant staff were... More 

Helpful?
Thank devsadvtrav
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback. We regret to learn of your disappointments and have reviewed your constructive comments with our Front desk team for training purposes. We are also pleased to inform that we are in the process of refurbishing our guestrooms in stages. We hope to have the opportunity to welcome you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in West End

Neighborhood Profile
West End
A hodgepodge of landscapes, the West End combines verdant gardens and blocky modern architecture, with Victorian bits and Edwardian bobs in between. It is a paradise for takeout food, take-away coffee, and perhaps incongruously, some of Vancouver's most languid lines of beachfront. English Bay and Sunset Beach invite swimmers, strollers, and picnic-lovers to take in dusk settling over the water, or to jog along with the sunrise, offering breathtaking views at any time of day. The West End merges together so many looks and flavors probably because it functions a hub: its the leafy pit-stop between nightlife and entertainment venues along Davie Street, and the shopping paradise that is Robson Street, offering visitors beautiful parkland to rest on, and quick, easy food to re-fuel with in between ventures.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Fleuri
Fleuri
Cuisines: Canadian, French, American, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 

Additional Information about Sutton Place Hotel Vancouver

Address: 845 Burrard St, Vancouver, British Columbia V6Z 2K6, Canada
Location: Canada > British Columbia > Vancouver > West End
Price Range: $194 - $487 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Reservation Options:
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel
Hotel Style:
#8 Spa Hotel in Vancouver
#19 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
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